Question 1

Why is the TWINT login not working?

Accepted Answer

The TWINT app can experience login issues due to updates or device compatibility, including missing biometric authentication, unavailability, or infinite loading loops. Some users report persistent login problems that can only be resolved by restarting the app or contacting support.

Login issue after update: Reviewers report that after updates, the biometric login is either extremely slow or cannot be activated at all. Some users are unable to open the app after the update, making the login impossible.

App not accessible: Some users report that the app simply appears as 'not available' or only shows an infinite loading loop without advancing the login process. This issue also occurs with the latest app versions and cannot be resolved by restarting or reloading the app.

Login user experience: Some users report that the login process constantly triggers the autofill service, requiring additional interventions. Also, the login user interface is described as unfamiliar and impractical, as the PIN keys only provide feedback on a small area.

Question 2

Can TWINT be used for later payments, and does it work reliably?

Accepted Answer

Yes, the 'Later Pay' feature is available in the TWINT app, but it is described by some users as unreliable.

Doesn't Always Work Reliably: Reviewers report that while the 'Later Pay' feature does exist, it does not always function reliably. One user mentions that it doesn't always work, even though the rest of the app works well.

Technical Issues: Some users have difficulties with the app overall, which can also affect the use of 'Later Pay.' This includes slow loading times, issues with paying in stores, and compatibility problems with their phones.

Practicality: Despite the issues, TWINT is generally seen as useful and practical, especially when internet is available. The 'Later Pay' feature is considered an addition, but one that does not always work reliably.

Question 3

Can TWINT be used for online casino payments in Switzerland?

Accepted Answer

TWINT is a widely used payment app in Switzerland that can also be used for online purchases. However, there is no explicit support for using it in online casinos or similar services. The app generally works reliably for online purchases, but some users report technical issues such as hanging loading screens or failed transactions that require restarting the app.

Works for Online Purchases: Reviewers confirm that TWINT functions well for online purchases in Switzerland, especially for online shops, parking meters, and peer-to-peer transfers. The app is described as reliable, particularly when used with UBS.

Technical Issues: However, some users report problems with transaction processing, especially with the first payment, which often fails and requires restarting the app. The loading screen can also hang indefinitely, making the app difficult to use.

No Casino Support: There are no indications that TWINT is specifically used or supported for online casinos. The app is primarily designed for everyday payments, and its use on gambling or casino platforms is not documented or recommended.

Question 4

Is the TWINT app reliable and functional after recent updates?

Accepted Answer

The TWINT app, while widely used in Switzerland for payments and financial services, faces significant quality issues related to performance, stability, and user experience, especially after recent updates.

Performance Issues: Reviewers report that the app frequently fails to load transactions, crashes during payments, and becomes unresponsive, with some stating it is now unusable due to recurring technical problems. The app's performance has especially declined, with long delays in loading history and repeated crashes during basic operations.

Update Problems: Several users note that recent updates have introduced bugs, including the removal of saved credit cards, app crashes, and unexpected pop-ups. Some also report that the app no longer works on certain devices like the Google Pixel 7a, despite other similar apps functioning correctly.

User Workarounds: Despite these issues, some users still find the app convenient and functional, especially when it works. A few positive reviews highlight its ease of use and reliability when not affected by bugs, and one user managed to activate it on a Pixel 10 with high geolocation accuracy, suggesting the app may be sensitive to device settings.

Question 5

Why does the TWINT app keep crashing when I try to view my transaction history?

Accepted Answer

The app frequently crashes when viewing transaction history, with users reporting repeated crashes, long loading times, and unresponsiveness, especially after recent updates. Many reviewers attribute these issues to poor stability and lack of support, though some have successfully used the app with specific device settings.

Crashes on Load: Reviewers report that the app crashes consistently when accessing transaction history, with some stating it happens every time or multiple times per week. One user described being stuck in a loop when trying to split transactions, while another noted the app crashes during every second transaction, making it impossible to confirm payment status.

Post-Update Issues: Several users blame recent updates for introducing instability, with one stating the app became unusable after a redesign that removed credit card data. Others mention the app is slow, unresponsive, or takes over a minute to load history, suggesting performance degradation post-update.

Workarounds & Exceptions: Despite the problems, some users have managed to use the app successfully, particularly on newer devices like the Pixel 10, when geolocation settings were adjusted. This indicates the crashes may be device- or setting-specific, though the lack of clear support makes troubleshooting difficult.

Question 6

Why can't I enter payment codes manually after the latest TWINT update?

Accepted Answer

The latest update has removed the ability to manually enter payment codes, forcing users to rely solely on QR codes, which is problematic when the code is already on the user's own device.

Manual Entry Removed: Reviewers report that the recent update has eliminated the option to manually input payment codes, leaving only QR code scanning as a method. This change is especially frustrating when the code is displayed on the user’s own phone, making manual entry the only logical option.

Usability Issues: Several users note that the shift to exclusive QR code use has made the app less functional in real-world scenarios, particularly when the code is already visible on their device. This limitation is seen as a step backward in usability.

Broader App Instability: The update has also brought broader performance problems, including crashes, slow loading, and unresponsiveness, which compound the frustration of losing manual input functionality. Users feel the changes were made for a 'modern design' at the cost of core functionality.

Question 7

Is the TWINT app really broken if I’m using a non-Swiss phone or outside Switzerland?

Accepted Answer

Yes, the app can be broken or unusable for users with non-Swiss phones or outside Switzerland, according to multiple reviewers who report installation issues, payment failures, and lack of support under these conditions.

Installation Issues: Reviewers report that the app fails to install or function properly when using non-Swiss phones, such as a Google Pixel 7a, even when the bank is supported. Some users claim the app only works with Swiss-registered phones and accounts, suggesting strict regional or device-based restrictions.

Functionality Problems: Several users note that the app becomes unresponsive, crashes frequently, or fails to load transactions when used outside Switzerland or on non-Swiss devices. These problems include payment loops, delayed loading, and repeated pop-ups, making the app unreliable in such cases.

Support & Flexibility: Despite some positive feedback on the app’s core features, users consistently highlight a lack of support and inflexible requirements, especially around geolocation and device compatibility. One reviewer managed to activate the app only after high geolocation accuracy, suggesting the system may be overly strict.

Question 8

Can I use TWINT without a Swiss phone number or Swiss bank account?

Accepted Answer

Reviewers report conflicting experiences: some confirm TWINT requires a Swiss phone number and bank account, while others successfully use the app without these, suggesting possible exceptions or evolving access rules.

Requires Swiss Details: Several reviewers state that TWINT only works with a Swiss phone number and Swiss bank account, calling the app unusable otherwise. One user explicitly notes the app 'only works if you have a Swiss Phone and Swiss Account,' and another mentions being unable to install it on a Google Pixel, implying strict eligibility requirements.

Exceptions Exist: Other users report successfully activating and using TWINT without a Swiss phone number or bank account. One reviewer activated the app on a Pixel 10 with high geolocation accuracy, suggesting location or device settings might influence access. Another praises the app as working 'flawlessly,' indicating functionality is possible outside strict requirements.

Unclear & Inconsistent: The evidence shows inconsistent access: some users face installation or activation barriers, while others succeed despite not meeting the stated criteria. This suggests the app’s eligibility rules may not be clearly communicated or may vary by device, region, or account type, leading to confusion among users.

Question 9

Why does TWINT feel much slower now, and why were my credit cards removed?

Accepted Answer

Reviewers report that TWINT has become significantly slower and lost credit card integrations after a recent update, which they attribute to a poorly executed redesign. The app's performance issues and instability have led to frustration, especially around transaction reliability and app crashes.

Performance Decline: Reviewers state that the app's performance has declined sharply since a recent update, with some reporting load times exceeding one minute just to view transaction history. The slowdown is described as a direct consequence of a new 'modern design' overhaul.

Card Removal: Multiple users confirm that their previously linked credit cards were removed without warning after the update. This loss of functionality is seen as a major regression, especially since it occurred alongside the performance drop.

Instability & Crashes: The app is also reported to crash frequently during transactions, making it impossible to confirm whether payments went through. Some users cannot even install the app on compatible devices, suggesting deeper technical issues beyond just speed.

Month	Avg. rating	Count
2025-08	3.56	9
2025-09	3.20	10
2025-10	2.56	16
2025-11	2.43	21
2025-12	3.00	15
2026-01	3.93	15
2026-02	2.85	13
2026-03	3.05	21
2026-04	3.73	11
2026-05	3.20	15
2026-06	4.14	14
2026-07	2.75	20

Month	Positive	Neutral	Negative	Count
2025-08	44%	0%	56%	9
2025-09	50%	0%	50%	10
2025-10	38%	0%	63%	16
2025-11	24%	5%	71%	21
2025-12	40%	7%	53%	15
2026-01	67%	0%	33%	15
2026-02	31%	8%	62%	13
2026-03	33%	0%	67%	21
2026-04	55%	9%	36%	11
2026-05	40%	7%	53%	15
2026-06	79%	0%	21%	14
2026-07	45%	0%	55%	20

TWINT: Quality experiences

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices