bexio Reviews & Ratings November 2026
bexio reviews: the verdict
Reviewers report mixed to negative experiences with bexio. The overall rating is 2.0/5 based on 283 reviews. In the last 12 months, 85 reviews also give an average of 2.0/5. Customer service is a major issue with 41 mentions. 20% of reviews about customer service are positive while 78% are negative. Quality problems are also common with 38 mentions. 21% of these are positive and 74% are negative. Ordering and website issues are less frequent but still problematic with 21 mentions. 24% of these are positive and 62% are negative. The main criticism is poor customer service. Many reviewers describe unhelpful support and unresolved technical issues.
Key findings
- Across 283 reviews on 4 portals, the recency-weighted average is 2.0 out of 5.
- The last 12 months average 2.0 out of 5 from 85 reviews.
- Ordering & website is the most positively rated theme: 24% of 21 mentions are positive.
- Customer service draws the most criticism: 78% of 41 mentions are negative.
- Customer service(32)
- Quality(28)
- Value for money(17)
- Billing & payment(15)
- Ordering & website(13)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
283 reviews · 4 portals · 2018-10 – 2026-11 · Methodology ↗ · Verify a quote ↗
What changed in October 2026
In October 2026, 17 new reviews were analyzed; the average rating moved from 1.3 to 2.5 stars.
- New reviews
- 17
- Average rating
- 2.5/5 (1.3 ↑)
- Positive share
- 35% (0% ↑)
Most-discussed themes
- Customer service — +7 vs prior month
- Delivery — +2 vs prior month
- Quality — -1 vs prior month
- Billing & payment — +1 vs prior month
- Ordering & website — +1 vs prior month
bexio rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-12 | 3.67 | 3 |
| 2026-01 | 2.17 | 6 |
| 2026-02 | 1.67 | 9 |
| 2026-03 | 1.25 | 4 |
| 2026-04 | 2.50 | 2 |
| 2026-05 | 2.80 | 5 |
| 2026-06 | 1.00 | 4 |
| 2026-07 | 1.10 | 10 |
| 2026-08 | 1.88 | 8 |
| 2026-09 | 1.25 | 8 |
| 2026-10 | 2.47 | 17 |
| 2026-11 | 1.00 | 3 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-12 | 67% | 0% | 33% | 3 |
| 2026-01 | 17% | 0% | 83% | 6 |
| 2026-02 | 0% | 22% | 78% | 9 |
| 2026-03 | 0% | 25% | 75% | 4 |
| 2026-04 | 0% | 50% | 50% | 2 |
| 2026-05 | 20% | 20% | 60% | 5 |
| 2026-06 | 0% | 0% | 100% | 4 |
| 2026-07 | 0% | 0% | 100% | 10 |
| 2026-08 | 13% | 13% | 75% | 8 |
| 2026-09 | 0% | 13% | 88% | 8 |
| 2026-10 | 35% | 6% | 59% | 17 |
| 2026-11 | 0% | 0% | 100% | 3 |
Themes over time
Data as table
| Month | Customer service | Quality | Ordering & website | Value for money | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2024-08 | - | - | - | - | - | 2.0 |
| 2024-11 | - | - | - | - | - | 1.0 |
| 2025-02 | - | - | - | 2.0 | - | - |
| 2025-04 | - | - | - | - | 1.0 | - |
| 2025-05 | - | - | - | - | 2.0 | - |
| 2025-07 | - | - | - | 2.0 | - | - |
| 2025-08 | - | - | 2.0 | - | - | - |
| 2025-09 | - | - | - | - | 1.0 | 1.0 |
| 2025-10 | 2.0 | 2.0 | 2.0 | - | 2.0 | 2.0 |
| 2025-11 | 3.0 | 5.0 | 5.0 | 1.0 | 1.0 | 5.0 |
| 2025-12 | 1.0 | 3.0 | 3.0 | - | - | - |
| 2026-01 | 1.0 | 3.0 | 2.0 | 1.0 | 1.0 | - |
| 2026-02 | 1.0 | 1.0 | 2.0 | - | - | - |
| 2026-03 | 1.0 | 1.0 | 1.5 | 1.0 | 1.0 | 2.0 |
| 2026-04 | - | - | 4.0 | 1.0 | - | - |
| 2026-05 | - | 3.3 | 5.0 | - | - | 5.0 |
| 2026-06 | 1.0 | 1.0 | - | 1.0 | - | - |
| 2026-07 | 1.0 | 1.0 | 1.0 | 1.0 | 1.0 | - |
| 2026-08 | 2.3 | 1.0 | - | 2.0 | 1.5 | - |
| 2026-09 | 1.5 | 1.0 | 3.0 | 1.0 | 1.0 | 1.0 |
| 2026-10 | 2.4 | 2.3 | 1.0 | 1.0 | 1.0 | 5.0 |
| 2026-11 | 1.0 | - | - | 1.0 | - | 1.0 |
Latest bexio customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„Very disappointing experience“
„I cancelled my monthly subscription and still received another full-month invoice“
„No way to give real feedback -> wishlist.“
„Very outdated UI.“
„customer experience was not considered at all“
„The time tracking is now unusuable“
bexio reviews: frequently asked questions
Answered from the reviews only. Questions about a specific theme or product link to the section they come from.
What problems do users report with bexio?
Reviewers report that bexio has significant technical and support issues, including recurring software bugs, double entries in financial data, and unresponsive customer service, which can severely impact business operations.
Technical Issues
Many users report significant technical issues with bexio, including software bugs, incorrect data processing, and duplicate entries for supplier invoices or bank transactions. These errors can result in inaccurate financial records and necessitate manual corrections.
Support Problems
Customers frequently complain about poor customer support, with many reporting that support teams ignore their concerns or instruct users to fix software bugs themselves. Some also describe aggressive sales tactics and pressure from debt collection after issues arise.
Overall Reliability
The combination of unstable software and unhelpful service has led some users to strongly discourage bexio for businesses relying on accurate and compliant accounting. The negative experiences are so severe that some consider the platform unsuitable for professional use.
What customers said:
- „When problems arise, they immediately put you under pressure with debt collection“
„When problems arise, they immediately put you under pressure with debt collection“
Original„wird bei Problemen sofort mit Inkasso unter Druck gesetzt“
- „Critical technical issues.“
„Critical technical issues.“
Original„Kritische technische Probleme“
- „For example, supplier invoices or bank payments were recorded twice by the software.“
„For example, supplier invoices or bank payments were recorded twice by the software.“
Original„Z.B wurden Lieferantenrechnungen oder Bankzahlungen von der Software doppelt erfasst.“
What do users say about bexio's features, usability, and support?
Reviewers report mixed experiences with bexio, praising its mobile usability and Swiss-specific features, while criticizing limitations in invoice editing, the absence of project or team management tools, and poor customer service.
Usability
Reviewers note that bexio functions well across devices, with one user expressing strong satisfaction from using it on both smartphone and desktop. The software is regarded as reliable for core tasks such as invoicing and accounting, particularly for Swiss businesses.
Feature Gaps
Many users are frustrated by the inability to edit, delete, or suspend invoices directly in the app. There is also a recurring complaint about the lack of project planning, team management, or site reporting tools, which limits its use for teams.
Support Issues
Customer service is a major pain point, with most negative mentions citing slow or unhelpful support. Despite bexio’s claim of 24/7 support, users report long wait times and unresolved issues, which undermines trust in the platform.
What customers said:
- „Or team management, since many of us use your services.“
„Or team management, since many of us use your services.“
Original„ou d'équipe car on est beaucoup à utiliser vos services“
- „Very satisfied with using it on my smartphone just as I do on my office computer.“
„Very satisfied with using it on my smartphone just as I do on my office computer.“
Original„Très satisfait de l’utilisation sur le smartphone comme au bureau sur l’ordinateur“
- „It's a shame that you can't edit quotes or invoices on the app like you can on a computer“
„It's a shame that you can't edit quotes or invoices on the app like you can on a computer“
Original„Dommage qu’on ne peut pas modifier ces offres ou factures sur l’application comme on peut le faire sur ordinateur“
What are the alternatives to bexio, and how do users rate the platform compared to other solutions?
Searching for a bexio alternative is relevant for many Swiss SMEs, as some users are dissatisfied with customer service, software stability, and pricing. Others, however, report an excellent user experience, particularly regarding app integration and fast support resolution.
Advantages of bexio
Reviewers indicate that bexio may serve as an alternative for those seeking Swiss software with direct bank integration and local legal compliance. The platform is used by more than 100,000 companies and provides a comprehensive solution for accounting, payroll, and invoicing.
Criticism of bexio
Other users criticize the customer service, particularly with inquiries in English, and report frequent errors and bugs. Annual price increases are also seen as problematic, prompting some to seek alternatives.
Conclusion for users
For companies seeking a reliable, locally adapted solution with strong support, bexio remains an attractive option. Experiences vary significantly, which is why an individual assessment of the alternatives is recommended.
What customers said:
- „Man könnte bei dem Preis erwarten, dass das System kaum Fehler aufweist, aber das ist…“
„Man könnte bei dem Preis erwarten, dass das System kaum Fehler aufweist, aber das ist leider nicht der Fall.“
Original„You might expect that for the price you pay, the system would have few bugs and errors, but that's not the case either.“
- „For us, it’s perfect!!“
What do users say about bexio software?
Reviewers report mixed experiences with bexio software, mentioning frequent technical issues and unreliable support, yet some users value its Swiss-specific features and automation. For many, concerns about software stability and responsiveness outweigh the positive aspects.
Technical Issues
Many reviewers point to serious technical issues, such as duplicate entries for supplier invoices and bank payments, as well as general instability in the app and platform. These problems are considered critical, particularly for businesses that depend on accurate and compliant accounting.
Support Problems
Support is frequently criticized for failing to address reported issues and, at times, asking users to resolve software errors on their own. This lack of responsiveness fuels frustration, especially when handling financial data integrity.
Key Strengths
Despite the negatives, some users recognize the software’s value for Swiss businesses, particularly its compliance with local regulations and automation features such as bexio Pay. The platform’s integration with Swiss banking and its focus on small businesses are highlighted as strengths.
What customers said:
- „Critical technical issues.“
„Critical technical issues.“
Original„Kritische technische Probleme“
- „For example, supplier invoices or bank payments were recorded twice by the software.“
„For example, supplier invoices or bank payments were recorded twice by the software.“
Original„Z.B wurden Lieferantenrechnungen oder Bankzahlungen von der Software doppelt erfasst.“
Is bexio suitable as a reliable accounting and business management software for Swiss SMEs?
Bexio is a cloud-based business software designed for Swiss SMEs, freelancers, and startups, providing integrated accounting, payroll, invoicing, order management, and banking. However, reviewers report frequent technical issues, unreliable support, and data inaccuracies, which undermine trust in the platform's stability and compliance.
Designed for Swiss SMEs
Reviewers note that Bexio is designed specifically for Swiss businesses, featuring built-in compliance, cloud access, and direct bank integration. The platform aims to simplify administrative tasks through automation and provides services such as onboarding and a dedicated academy to ease setup.
Technical Issues
Many users report serious technical issues, including duplicate entries for supplier invoices and bank transactions, which affect data accuracy. Some describe the app as unstable and unreliable, particularly when managing core financial operations.
Poor Support
Support is frequently criticized for being unresponsive and dismissive, with users often being told to fix software bugs themselves. This lack of effective assistance increases frustration, especially when dealing with critical accounting errors.
What customers said:
- „Critical technical issues.“
„Critical technical issues.“
Original„Kritische technische Probleme“
- „For example, supplier invoices or bank payments were recorded twice by the software.“
„For example, supplier invoices or bank payments were recorded twice by the software.“
Original„Z.B wurden Lieferantenrechnungen oder Bankzahlungen von der Software doppelt erfasst.“
Is Bexio’s customer service helpful when problems arise?Customer service
Customer service experiences with Bexio are mixed: many users report poor support, long delays, and unhelpful responses, particularly when dealing with technical issues or billing disputes. However, some users also note fast and effective support when needed, along with helpful online resources.
Frequent Complaints
Reviewers report that Bexio’s customer service frequently fails to respond in a timely manner or not at all, with some stating they received no replies to emails or support requests. Many describe the support team as dismissive, uncooperative, and unwilling to compromise, particularly when issues involve software bugs or billing errors. Problems with the banking module, app crashes, and duplicate entries in invoices are commonly mentioned, yet support often does not address these effectively.
Positive Experiences
A few users report that support was fast and helpful when they needed assistance, especially during critical issues. The company is recognized for continuously improving the platform, and there is a wealth of online materials available for self-help. Some users appreciate the 24/7 availability and the effort to resolve problems quickly when contacted.
Bottom Line
While Bexio offers 24/7 support and claims to be responsive, the actual experience varies significantly. Many users feel let down by the lack of follow-through, particularly in English, and by the company’s handling of technical failures and price increases. The inconsistency in support quality suggests that help may be available, but not reliably or consistently.
What customers said:
- „Poor customer service and accusative attitudes“
- „Support was lacking from Bexio's side“
„Support was lacking from Bexio's side“
Original„Support fehlte von Seiten Bexio“
- „Need support? Good luck, especially if you need support in English.“
- „Support usually doesn't address the issues and expects you to fix software bugs yourself.“
„Support usually doesn't address the issues and expects you to fix software bugs yourself.“
Original„Der Support geht meistens nicht auf die Probleme ein und verlangt Softwarefehler selbst zu beheben.“
Do users feel pressured or treated unfairly when contacting bexio support?Customer service
Yes, some users feel pressured or treated unfairly when contacting support, reporting accusatory attitudes, lack of responsiveness, and being forced to pay for services they didn’t receive. Others, however, describe fast and helpful support, especially when issues were clearly communicated.
Unfair treatment
Reviewers say support interactions can feel hostile, with some describing accusatory language and a lack of willingness to compromise. One user reported being pressured to pay for a service they did not sign up for, even after denying the contract, and was told it didn’t matter.
Poor responsiveness
Several users reported long delays or no responses at all, particularly when reporting critical technical issues. One reviewer stated that support did not respond after a major app update disrupted functionality across multiple devices.
Positive experiences
In contrast, a few users praised the support team for being fast and effective when needed. One reviewer noted that support was responsive and emphasized that the team is actively improving the tool based on user feedback.
What customers said:
- „Poor customer service and accusative attitudes“
- „Support usually doesn't address the issues and expects you to fix software bugs yourself.“
„Support usually doesn't address the issues and expects you to fix software bugs yourself.“
Original„Der Support geht meistens nicht auf die Probleme ein und verlangt Softwarefehler selbst zu beheben.“
- „Support when needed was fast.“
- „Terrible experience with Bexio, avoid.“
How is Bexio's customer support experience?Quality
Bexio's support is inconsistent, with multiple reviewers reporting unresponsive or ineffective assistance, particularly for critical technical issues and non-German language users. Although the company claims 24/7 support, users frequently describe delays, a lack of follow-up, and being asked to resolve software bugs on their own.
Unresponsive Support
Reviewers report that Bexio's support is often unresponsive, especially when handling critical technical issues such as duplicate invoice entries or app crashes following updates. Several users state that support does not resolve these issues and instead directs them to fix software bugs on their own.
Language Barriers
Multiple complaints indicate that support is ineffective for non-German speakers, with one reviewer explicitly stating that getting help in English is nearly impossible. This limits accessibility for international users and undermines the platform's claim of 24/7 availability.
System Instability
Despite Bexio's promise of reliable, Swiss-made software, users report frequent bugs and system failures, including issues with document scanning and bank data processing. The combination of poor support and unstable software renders the platform unsuitable for businesses requiring compliance and stability.
What customers said:
- „Support was lacking from Bexio's side“
„Support was lacking from Bexio's side“
Original„Support fehlte von Seiten Bexio“
- „Need support? Good luck, especially if you need support in English.“
- „Poor support.“
„Poor support.“
Original„mangelhafter Support“
- „Support usually doesn't address the issues and expects you to fix software bugs yourself.“
„Support usually doesn't address the issues and expects you to fix software bugs yourself.“
Original„Der Support geht meistens nicht auf die Probleme ein und verlangt Softwarefehler selbst zu beheben.“
What is the quality of the bexio app?Quality
The bexio app is described by many users as slow, error-prone, and unreliable, particularly after updates. Criticism mainly focuses on the low quality of updates, the limited functionality when scanning receipts, and the unintuitive user interface.
Updates & Stability
Reviewers report that the app frequently stops working after updates and that new releases are shipped without proper testing. Software updates are rated poorly in terms of quality, leading to ongoing issues.
Performance & Reliability
The app is described as extremely slow and prone to frequent crashes, especially after scanning receipts. Many users report that the app must be restarted following each scan or that it resets to empty fields.
Functionality & Usability
Features like scanning receipts or adding photos to expenses do not work reliably. The app requires unnecessary steps, fails to remember user patterns, and provides no templates, making its use significantly more complicated.
What customers said:
- „Die App-Erfonomie ist űbel“
- „Die App stürzt nach dem Scannen und Speichern jeder Rechnung ab.“
„Die App stürzt nach dem Scannen und Speichern jeder Rechnung ab.“
Original„L’application se bloque après le scan and save de chaque facture.“
- „Grundsätzlich eine super App.“
- „die Qualität der SW-Updates schlecht“
Why can't I change the title of scanned documents in the Bexio app?Ordering & website
The Bexio app currently does not allow users to edit the title or filename of scanned documents directly within the mobile app, a limitation reported by several users. This issue is part of a broader concern regarding the lack of editing capabilities in the mobile app compared to the web version.
Editing Limitations
Reviewers note that the Bexio mobile app does not allow editing of document titles or filenames after scanning, despite this feature being available on the web version. This limitation is considered a significant usability gap, particularly for users who need to organize or correct document metadata while on the move.
Web vs App Disparity
Several users have expressed frustration that the app does not support basic edits like renaming or modifying notes, which are available on the desktop version. This inconsistency between platforms reduces the app’s usefulness for mobile-first workflows.
User Frustration & Suggestions
The app is praised for its overall functionality and speed in tasks such as invoice creation and time tracking. However, the inability to modify scanned document titles remains a recurring issue. Users suggest that Bexio should prioritize aligning mobile features with those of the full web platform.
What customers said:
- „The latest version has another bug that breaks the app's most important feature on…“
„The latest version has another bug that breaks the app's most important feature on iPhones with iOS 18.“
Original„Innder neusten Version wieder ein Bug, welcher die wichtigste Funktion der App auf dem iPhone mit iOS 18 verunmöglicht.“
- „Why doesn't this app allow viewing/editing the same fields as the web version of Bexio?“
„Why doesn't this app allow viewing/editing the same fields as the web version of Bexio?“
Original„Pourquoi cette app ne permet pas de visualiser/modifier les mêmes champs que dans la version Web de Bexio?“
- „It's a shame that you can't edit quotes or invoices on the app like you can on a computer“
„It's a shame that you can't edit quotes or invoices on the app like you can on a computer“
Original„Dommage qu’on ne peut pas modifier ces offres ou factures sur l’application comme on peut le faire sur ordinateur“
- „Sharing from other apps, like PDFs, has stopped working since the update to iOS 18 (or…“
„Sharing from other apps, like PDFs, has stopped working since the update to iOS 18 (or the app update).“
Original„Das Teilen von anderen Apps z.B. PDFs funktioniert seit dem Update auf iOS 18 (oder App Update) nicht mehr.“
Are there frequent upload errors in the Bexio app that force me to re-enter data?Ordering & website
Yes, some users report frequent upload errors in the Bexio app, particularly on iOS 18, which prevent file sharing and cause data entry to fail, forcing users to re-enter information. However, others find the app reliable and efficient for daily tasks.
Upload Failures
Reviewers report that the Bexio app has experienced significant upload issues, particularly after updates to iOS 18. Several users state that file sharing via the app no longer works, with files being sent but nothing happening afterward. This forces them to re-upload or re-enter data manually.
iOS 18 Issues
One user specifically mentions that the upload function for expenses stopped working after an iOS 18 update, leading them to question whether Bexio is still suitable for their needs. Another reports that scanning receipts via the app does not work properly, which directly impacts data entry efficiency.
Positive Experience
Despite these issues, some users commend the app for its overall performance and speed in tasks such as invoice creation and time tracking. They find it practical and useful for work on the go, indicating that the app performs well under normal conditions.
What customers said:
- „Uploading expenses suddenly stopped working on iOS 18.“
„Uploading expenses suddenly stopped working on iOS 18.“
Original„Bei den Aufwendungen funktioniert der Upload auf iOS18 plötzlich nicht mehr.“
- „Sharing from other apps, like PDFs, has stopped working since the update to iOS 18 (or…“
„Sharing from other apps, like PDFs, has stopped working since the update to iOS 18 (or the app update).“
Original„Das Teilen von anderen Apps z.B. PDFs funktioniert seit dem Update auf iOS 18 (oder App Update) nicht mehr.“
- „The latest version has another bug that breaks the app's most important feature on…“
„The latest version has another bug that breaks the app's most important feature on iPhones with iOS 18.“
Original„Innder neusten Version wieder ein Bug, welcher die wichtigste Funktion der App auf dem iPhone mit iOS 18 verunmöglicht.“
- „The app works very well.“
„The app works very well.“
Original„Die APP funktioniert sehr gut.“
What Reddit users say about bexio
From 3 Reddit threads that mention bexio. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„this would not be automatically generated from the e-banking link“
bexio review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Customer service41× mentions
8positive32negativeQuality38× mentions
8positive28negativeOrdering & website21× mentions
5positive13negativeValue for money19× mentions
0positive17negativeBilling & payment16× mentions
0positive15negativeCommunication9× mentions
2positive5negativeDelivery7× mentions
0positive5negativeReturns & refunds6× mentions
0positive6negativeDurability5× mentions
0positive5negativeFit & sizing3× mentions
0positive2negativePackaging1× mentions
0positive0negative
Reviews about bexio customer service
41 mentions · 20% positive · 78% negative
Reviewers overwhelmingly report dissatisfaction with bexio’s customer service, with 18 out of 20 mentions being negative. The feedback consistently highlights poor responsiveness, unhelpful support staff, and frustration with unresolved technical issues. Many describe delays in replies, dismissive attitudes, and aggressive follow-ups, especially when problems arise. A few positive mentions praise the availability of online resources and occasional fast support, but these are rare and do not offset the broader pattern. Over time, the average rating has remained low, with multiple 1-star reviews in 2025 and 2026, indicating that service quality has not improved significantly. The few 3-star reviews in early 2025 and late 2025 suggest brief improvements, but these were short-lived and not sustained.
What customers said:
- „Team is working in constantly improving the tool.“
- „Support was lacking from Bexio's side“
„Support was lacking from Bexio's side“
Original„Support fehlte von Seiten Bexio“
Reviews about bexio quality
38 mentions · 21% positive · 74% negative
Reviewers describe the quality of bexio’s software as inconsistent, with a clear majority of feedback being negative. Out of 37 mentions, only 8 are positive, while 27 express dissatisfaction, reflecting a predominantly critical perception. The overall trend reveals persistent issues, particularly concerning software updates, performance, and user interface stability. Although some users commend the app’s core functionality and ease of use, many report recurring problems such as broken features after updates, slow performance, and a poor mobile experience. The perception of quality has not improved significantly over time, with multiple 1-star reviews in 2026 highlighting ongoing technical shortcomings. A brief increase in positive feedback in December 2025 and early 2026 did not result in lasting improvement, and recent reviews continue to convey frustration with reliability and usability.
What customers said:
- „The app works very well.“
„The app works very well.“
Original„Die APP funktioniert sehr gut.“
- „Bexio is very clear and easy to use“
„Bexio is very clear and easy to use“
Original„Bexio ist sehr Übersichtlich und einfach dargestellt“
Reviews about bexio ordering & website
21 mentions · 24% positive · 62% negative
Customers have shared mixed feedback about bexio’s ordering and website functionality, with a noticeable increase in dissatisfaction in recent months. While a small number of users appreciate the app’s simplicity and its usefulness for on-the-go tasks such as recording hours or scanning receipts, the majority report ongoing technical issues. Common complaints include the inability to edit or modify offers and invoices, difficulties with file uploads and sharing, and app instability following updates particularly on iOS 18. Several users report that the app no longer works as intended, with key features like scan uploads and contact editing failing. The overall sentiment has declined over time, reflected in multiple 1- and 2-star reviews in 2026, especially concerning app reliability and access to features. Nevertheless, a few positive reviews emphasize the app’s intuitive design and time-saving advantages, indicating that the core experience remains effective for some users under favorable conditions.
What customers said:
- „We mainly need the time tracking feature.“
„We mainly need the time tracking feature.“
Original„Wir brauchen vorallem die Zeit Erfassung.“
- „With a few online training sessions offered by Bexio, I quickly became familiar with…“
„With a few online training sessions offered by Bexio, I quickly became familiar with the program“
Original„Mit einigen Onlinekurs sitzungen die mir Bexio angeboten hatte, wurde ich schnell vertraut mit dem Programm“
bexio review sources, coverage and method
The overall 2.0 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 2.4 / 5 | 103 | 36.4% | View profile ↗ | |
| Apple App Store | 2.6 / 5 | 83 | 29.3% | View profile ↗ | |
| Trustpilot | 1.8 / 5 | 74 | 26.1% | View profile ↗ | |
| Capterra | 2.1 / 5 | 23 | 8.1% | View profile ↗ | |
| Weighted overall | 2.0 / 5 | 283 | 100% | ||
Period covered: 2018-10 – 2026-11. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 103 reviews
- Apple App Store : 83 reviews
- Trustpilot : 74 reviews
- Capterra : 23 reviews
Period covered: Oct 2018 – Nov 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
bexio compared with other brands
Similar brands analysed on citatio.ai
About bexio
bexio is a cloud-based business software designed for Swiss small and medium-sized enterprises, freelancers, and startups. It integrates accounting, payroll, invoicing, order management, and banking in one platform, featuring direct bank integration. The software is customized to meet Swiss regulations and is used by more than 100,000 companies.
bexio AG, Rapperswil, Schweiz
What AI assistants say about bexio
based on 130 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). bexio Reviews November 2026 – 2.0/5 from 283 reviews. Retrieved 3 November 2026 from https://citatio.ai/bexio-reviews/
Data verifiable via our public audit log: Methodology · Transparency