bexio Reviews & Ratings September 2026
- Quality(24)
- Customer service(17)
- Ordering & website(13)
- Value for money(8)
- Billing & payment(7)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page analyzes 243 publicly available reviews of bexio across 4 platforms, providing a complete, evidence-based view of bexio's reputation. The overall rating, key customer themes, sentiment trends over time, and a SWOT summary are all based on the reviews and include direct links to sources.
Key findings
- bexio has an average rating of 2.1 out of 5 stars across 243 reviews on 4 portals.
- Customers most positively rate ordering and the website, with 5 out of 20 mentions being positive.
- Value for money receives the most criticism, with 8 out of 9 mentions being negative.
What changed in August 2026
In August 2026, 1 new reviews were analyzed; the average rating moved from 1.0 to 3.0 stars.
- New reviews
- 1
- Average rating
- 3.0/5 (1.0 ↑)
- Positive share
- 0%
About bexio
bexio is a cloud-based business software for Swiss small and medium-sized enterprises, freelancers, and startups. It offers accounting, payroll, invoicing, order management, and banking in one platform with direct bank integration. The software follows Swiss regulations and is used by over 100,000 companies.
What AI assistants say about bexio
based on 108 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Value for money: 94% negative across 9 mentions
- Billing & payment: 92% negative across 8 mentions
- Customer service: 92% negative across 19 mentions
Opportunities
- Address value for money to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of value for money could deter new customers
Reviews by portal
The overall 2.1 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 2.4 / 5 | 98 | 40.3% | View profile ↗ | |
| Apple App Store | 2.6 / 5 | 82 | 33.7% | View profile ↗ | |
| Trustpilot | 1.8 / 5 | 42 | 17.3% | View profile ↗ | |
| Capterra | 2.2 / 5 | 21 | 8.6% | View profile ↗ | |
| Weighted overall | 2.1 / 5 | 243 | 100% | ||
What this analysis covers
- Google Play : 98 reviews
- Apple App Store : 82 reviews
- Trustpilot : 42 reviews
- Capterra : 21 reviews
Period covered: Oct 2018 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality34× mentions
8positive24negativeQuality is a common pain point, with 74% of 34 mentions being negative and 20% positive.
Ordering & website20× mentions
5positive13negativeOrdering & website received 20 mentions, with 32% positive feedback and 59% negative feedback. This makes Ordering & website a common pain point.
Customer service19× mentions
2positive17negativeCustomer service has 8% positive feedback and 92% negative feedback across 19 mentions, making it a common pain point.
Value for money9× mentions
0positive8negativeValue for money has 0% positive feedback and 94% negative feedback across 9 mentions, making it a common pain point.
Billing & payment8× mentions
0positive7negativeBilling & payment has 0% positive feedback and 92% negative feedback across 8 mentions. This makes billing and payment a common pain point.
Communication6× mentions
1positive3negativeCommunication receives 16% positive feedback and 31% negative feedback across 6 mentions, making it a mixed area.
Durability4× mentions
0positive4negativeDurability has 0% positive feedback and 100% negative feedback across 4 mentions. Durability is a common pain point.
Fit & sizing2× mentions
0positive1negativeFit & sizing has 0% positive feedback and 60% negative feedback across 2 mentions. Fit & sizing is a common pain point.
Delivery2× mentions
0positive1negativeDelivery has a 0% positive feedback rate and 73% negative feedback across 2 mentions. Delivery is a common pain point.
Packaging1× mentions
0positive0negativePackaging has 1 mention with 0% positive feedback and 0% negative feedback, making it a mixed area.
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Value for money | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2024-08 | - | - | - | - | - | 2.0 |
| 2024-10 | - | - | - | 1.0 | - | - |
| 2024-11 | - | - | - | - | - | 1.0 |
| 2025-02 | - | - | - | 2.0 | - | - |
| 2025-03 | - | 5.0 | 1.0 | - | - | - |
| 2025-04 | - | - | 3.0 | - | 1.0 | - |
| 2025-05 | 2.0 | - | - | - | 2.0 | - |
| 2025-07 | 2.0 | 1.0 | 1.5 | 2.0 | - | - |
| 2025-08 | 2.0 | 2.0 | - | - | - | - |
| 2025-09 | - | - | 1.0 | - | 1.0 | 1.0 |
| 2025-10 | 2.0 | 2.0 | 2.0 | - | 2.0 | 2.0 |
| 2025-11 | 5.0 | 5.0 | 3.0 | 1.0 | 1.0 | 5.0 |
| 2025-12 | 3.0 | 3.0 | 1.0 | - | - | - |
| 2026-01 | 3.0 | 2.0 | 1.0 | 1.0 | 1.0 | - |
| 2026-02 | 1.0 | 2.0 | 1.0 | - | - | - |
| 2026-03 | 1.0 | 1.5 | 1.0 | 1.0 | 1.0 | 2.0 |
| 2026-04 | - | 4.0 | - | 1.0 | - | - |
| 2026-05 | 3.3 | 5.0 | - | - | - | 5.0 |
| 2026-06 | 1.0 | - | 1.0 | 1.0 | - | - |
| 2026-07 | 1.0 | 1.0 | 1.0 | - | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.00 | 2 |
| 2025-10 | 2.00 | 2 |
| 2025-11 | 3.14 | 7 |
| 2025-12 | 3.67 | 3 |
| 2026-01 | 2.17 | 6 |
| 2026-02 | 1.75 | 8 |
| 2026-03 | 1.25 | 4 |
| 2026-04 | 2.50 | 2 |
| 2026-05 | 2.80 | 5 |
| 2026-06 | 1.00 | 4 |
| 2026-07 | 1.00 | 6 |
| 2026-08 | 3.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 50% | 0% | 50% | 2 |
| 2025-10 | 0% | 0% | 100% | 2 |
| 2025-11 | 43% | 14% | 43% | 7 |
| 2025-12 | 67% | 0% | 33% | 3 |
| 2026-01 | 17% | 0% | 83% | 6 |
| 2026-02 | 0% | 25% | 75% | 8 |
| 2026-03 | 0% | 25% | 75% | 4 |
| 2026-04 | 0% | 50% | 50% | 2 |
| 2026-05 | 20% | 20% | 60% | 5 |
| 2026-06 | 0% | 0% | 100% | 4 |
| 2026-07 | 0% | 0% | 100% | 6 |
| 2026-08 | 0% | 100% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„There is constant upselling pressure, there is always another service or add-on to buy, and support is very poor.“
„Could be more comprehensive.“
„Often creates 2 or 3 identical delivery notes.“
„No customer service at all“
„Another 20% price increase in one year“
„Stiff price increase with no reasoning.“
„Stopped working after the update.“
„Account pre-filled“
What Reddit users say about bexio
Additional source: 3 Reddit discussions about bexio reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„this would not be automatically generated from the e-banking link“
Frequently asked questions
What are the alternatives to bexio, and how do users rate the platform compared to other solutions?
Many Swiss SMEs look for a bexio alternative due to dissatisfaction with customer service, software stability, and pricing. Some users report excellent experiences, especially with app integration and fast support resolution.
Advantages of bexio
Bexio is a Swiss software alternative with direct bank integration and local legal compliance. Over 100,000 companies use it for accounting, payroll, and invoicing. The platform provides a comprehensive solution for these functions.
Criticism of bexio
Other users criticize customer service, particularly for English inquiries, and report frequent errors and bugs. Annual price increases are seen as problematic, driving users to seek alternatives.
Conclusion for users
bexio is a reliable, locally adapted solution with good support, making it attractive for companies. Experiences with bexio vary, so evaluating alternatives individually is recommended.
What customers said:
- „Man könnte bei dem Preis erwarten, dass das System kaum Fehler aufweist, aber das ist…“
„Man könnte bei dem Preis erwarten, dass das System kaum Fehler aufweist, aber das ist leider nicht der Fall.“
Original„You might expect that for the price you pay, the system would have few bugs and errors, but that's not the case either.“
- „For us, it’s perfect!!“
What do users say about bexio software?
Reviewers report mixed experiences with bexio software. The software has frequent technical issues and unreliable support. Some users appreciate Swiss-specific features and automation. Software stability and responsiveness concerns outweigh positive aspects for many users.
Technical Issues
Many reviewers report serious technical issues with the app, including duplicate supplier invoice entries and duplicate bank payment records. The platform also shows general instability. These problems are critical for businesses that need accurate and compliant accounting.
Support Problems
Support is often criticized for failing to resolve reported issues and sometimes directing users to fix software errors themselves. This lack of response increases frustration, especially when financial data integrity is at risk.
Key Strengths
Some Swiss businesses find value in the software due to its compliance with local regulations and automation features such as bexio Pay. The platform integrates with Swiss banking and targets small businesses, which are seen as key strengths.
What customers said:
- „Critical technical issues.“
„Critical technical issues.“
Original„Kritische technische Probleme“
- „For example, supplier invoices or bank payments were recorded twice by the software.“
„For example, supplier invoices or bank payments were recorded twice by the software.“
Original„Z.B wurden Lieferantenrechnungen oder Bankzahlungen von der Software doppelt erfasst.“
Is bexio suitable as a reliable accounting and business management software for Swiss SMEs?
Bexio is a cloud-based business software for Swiss SMEs, freelancers, and startups. It offers integrated accounting, payroll, invoicing, order management, and banking. Reviewers report frequent technical issues, unreliable support, and data inaccuracies that affect the platform's stability and compliance.
Designed for Swiss SMEs
Bexio is designed for Swiss businesses and includes built-in compliance, cloud access, and direct bank integration. It simplifies administrative tasks using automation. The platform provides onboarding support and a dedicated academy to help with setup.
Technical Issues
Users report duplicate entries for supplier invoices and bank transactions, harming data accuracy. The app is described as unstable and unreliable, particularly during core financial operations.
Poor Support
Support is often unresponsive and dismissive, telling users to fix software bugs themselves. This lack of help increases frustration, especially when handling critical accounting errors.
What customers said:
- „Critical technical issues.“
„Critical technical issues.“
Original„Kritische technische Probleme“
- „For example, supplier invoices or bank payments were recorded twice by the software.“
„For example, supplier invoices or bank payments were recorded twice by the software.“
Original„Z.B wurden Lieferantenrechnungen oder Bankzahlungen von der Software doppelt erfasst.“
What are good alternatives to bexio for Swiss small businesses?
Bexio is popular in Switzerland but has a high price, frequent bugs, and poor customer support. These issues reduce its appeal for some users. Better reliability and value may require switching to alternatives, especially for those frustrated by bexio’s limitations.
Poor Value for Money
Bexio's pricing feels unjustified due to frequent bugs and poor system stability. One user questioned why the app is highly praised when it creates more work than it saves, particularly because of its overly restrictive control over users.
Frequent System Issues
Multiple users report technical issues with bexio, including errors and crashes that disrupt workflow. Reliability is a major drawback, especially when compared to more stable alternatives.
Weak Customer Support
Support is a major issue, with users having difficulty getting help, particularly in English. One reviewer said support is nearly impossible to access when needed, contradicting the platform’s claim of being user-friendly and efficient.
What customers said:
- „Since I've had bexio, I've been spending even more time at my office desk.“
„Since I've had bexio, I've been spending even more time at my office desk.“
Original„Seit ich bexio haben bin ich noch viel länger am Bürotisch.“
- „Do you want to be stuck with a company that raises its subscription prices year after…“
„Do you want to be stuck with a company that raises its subscription prices year after year?“
What problems do users report with bexio?
Reviewers report that bexio has recurring software bugs, double entries in financial data, and unresponsive customer service. These issues can severely impact business operations.
Technical Issues
Users report serious technical issues with bexio, including software bugs, incorrect data processing, and duplicate entries for supplier invoices and bank transactions. These problems cause inaccurate financial records and require manual corrections.
Support Problems
Customers often report poor customer support. Support teams frequently ignore concerns. Some users are told to fix software bugs themselves. Aggressive sales tactics occur. Debt collection pressure follows issues.
Overall Reliability
Some users strongly discourage bexio for businesses needing accurate and compliant accounting due to unstable software and unhelpful service. Negative experiences are severe enough that some consider bexio unsuitable for professional use.
What customers said:
- „When problems arise, they immediately put you under pressure with debt collection“
„When problems arise, they immediately put you under pressure with debt collection“
Original„wird bei Problemen sofort mit Inkasso unter Druck gesetzt“
- „Critical technical issues.“
„Critical technical issues.“
Original„Kritische technische Probleme“
- „For example, supplier invoices or bank payments were recorded twice by the software.“
„For example, supplier invoices or bank payments were recorded twice by the software.“
Original„Z.B wurden Lieferantenrechnungen oder Bankzahlungen von der Software doppelt erfasst.“
What do users say about bexio's features, usability, and support?
Reviewers report mixed experiences with bexio. The app scores well for mobile usability and Swiss-specific features. It lacks tools for project or team management. Invoice editing has limitations. Customer service is rated poorly.
Usability
Bexio works well on smartphones and desktops, with one user reporting strong satisfaction on both devices. The software is reliable for core tasks such as invoicing and accounting, particularly for Swiss businesses.
Feature Gaps
Users report frustration with missing features including the inability to edit, delete, or suspend invoices directly in the app. The app lacks project planning, team management, and site reporting tools, limiting its use for teams.
Support Issues
Customer service is a major pain point. Most negative mentions cite slow or unhelpful support. Despite bexio’s claim of 24/7 support, users report long wait times and unresolved issues, which damages trust in the platform.
What customers said:
- „Or team management, since many of us use your services.“
„Or team management, since many of us use your services.“
Original„ou d'équipe car on est beaucoup à utiliser vos services“
- „Very satisfied with using it on my smartphone just as I do on my office computer.“
„Very satisfied with using it on my smartphone just as I do on my office computer.“
Original„Très satisfait de l’utilisation sur le smartphone comme au bureau sur l’ordinateur“
- „It's a shame that you can't edit quotes or invoices on the app like you can on a computer“
„It's a shame that you can't edit quotes or invoices on the app like you can on a computer“
Original„Dommage qu’on ne peut pas modifier ces offres ou factures sur l’application comme on peut le faire sur ordinateur“
How does the integration of third-party apps work in bexio, and are there any known issues?
Many bexio users find third-party app integration unreliable, especially for PDF transfers and external tool use.
Functional Disruptions
Since the iOS 18 update, the integration of external applications for transferring PDFs has stopped working. This failure disrupts daily document workflows. Users report it as a significant disadvantage.
Lack of In-House Development
Some users say bexio prioritizes third-party integrations over building core features like e-billing or credit note endpoints. This creates a perception that essential functions are missing and that internal development is limited.
Marketplace Dependency
The platform hosts a marketplace for add-on modules. Module quality and stability vary widely. Many users prefer in-house development over third-party integrations.
What customers said:
- „Many basic functions are missing, incomplete or not consistent.“
- „Das Teilen von anderen Apps z.B. PDFs funktioniert seit dem Update auf iOS 18 (oder App…“
„Das Teilen von anderen Apps z.B. PDFs funktioniert seit dem Update auf iOS 18 (oder App Update) nicht mehr.“
What are the alternatives to bexio, and why do customers look for them?
Users seek alternatives to Bexio due to issues with support quality, pricing, and technical bugs. Some users still find Bexio suitable for their needs.
Support & Reliability
Bexio's English support is unreliable and often unreachable, according to reviewers, prompting some to seek alternatives. Recurring price increases and persistent bugs are also cited as reasons to consider other solutions.
Satisfied Users
Some users are very satisfied with bexio, especially the smartphone app for scanning invoices. For these users, bexio is ideal and needs no alternative.
Price & Stability
Pricing and technical stability draw widespread criticism. Customers report hidden costs and unexpected price hikes, prompting demand for better alternatives.
What customers said:
- „Man könnte bei dem Preis erwarten, dass das System kaum Fehler aufweist, aber das ist…“
„Man könnte bei dem Preis erwarten, dass das System kaum Fehler aufweist, aber das ist leider nicht der Fall.“
Original„You might expect that for the price you pay, the system would have few bugs and errors, but that's not the case either.“
- „For us, it’s perfect!!“
Is bexio software reliable and fast to use?
Reviewers report mixed experiences with bexio. Some praise its practicality and real-time functionality. Others note persistent performance issues, including slowness and frequent data entry bugs that are rarely fixed in updates.
Practical Use
Users find bexio practical for managing work hours and appointments on the go. They appreciate recording time and tracking meetings in real time.
Performance Issues
The software is slow and prone to bugs during data entry. Updates to fix these issues come infrequently and are ineffective. This leads to frustration in daily operations.
Bottom Line
The software is Swiss-made and integrates with local banking and tax rules, but technical shortcomings reduce reliability, harm user trust, and lower workflow efficiency.
What customers said:
- „Updates to fix these issues are very infrequent.“
„Updates to fix these issues are very infrequent.“
Original„les mises à jour pour regler ces soucis sont très peu fréquentes“
- „This application is the ideal complement to the software.“
„This application is the ideal complement to the software.“
Original„…tout moment de la journée : - enregistrer ses heures chez les clients - chronométrer un rdv - consulter une facture client - scanner ses frais cette application est le complément idéal du logiciel.“
Cite this page
Citatio (2026). bexio Reviews September 2026 – 2.1/5 from 243 reviews. Retrieved 1 September 2026 from https://citatio.ai/bexio-reviews/
Data verifiable via our public audit log: Methodology · Transparency