TWINT Reviews & Ratings November 2026
TWINT reviews: the verdict
Reviewers report mixed experiences with TWINT. Customers consistently praise product quality with 50% positive mentions and 47% negative. Ordering and website issues are common with 70% negative feedback. Customer service and billing also face criticism with 65% and 79% negative mentions respectively. Communication gets the most negative attention with 89% critical mentions. The main criticism is the poor performance of the ordering process and website.
Key findings
- Across 7,990 reviews on 6 portals, the recency-weighted average is 3.8 out of 5.
- The last 12 months average 3.8 out of 5 from 1,628 reviews.
- Delivery is the most positively rated theme: 59% of 32 mentions are positive.
- Communication draws the most criticism: 89% of 83 mentions are negative.
- Ordering & website(233)
- Quality(163)
- Customer service(139)
- Billing & payment(108)
- Communication(74)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
7,990 reviews · 6 portals · 2015-05 – 2026-11 · Methodology ↗ · Verify a quote ↗
What changed in October 2026
In October 2026, 177 new reviews were analyzed; the average rating moved from 3.7 to 3.8 stars.
- New reviews
- 177
- Average rating
- 3.8/5 (3.7 ↑)
- Positive share
- 63% (58% ↑)
Most-discussed themes
- Quality — -23 vs prior month
- Customer service — -5 vs prior month
- Ordering & website — -14 vs prior month
- Billing & payment — -14 vs prior month
- Communication — -3 vs prior month
TWINT rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-12 | 3.71 | 113 |
| 2026-01 | 4.01 | 158 |
| 2026-02 | 3.79 | 143 |
| 2026-03 | 3.65 | 115 |
| 2026-04 | 4.26 | 115 |
| 2026-05 | 3.61 | 124 |
| 2026-06 | 3.97 | 133 |
| 2026-07 | 3.62 | 138 |
| 2026-08 | 3.92 | 136 |
| 2026-09 | 3.69 | 150 |
| 2026-10 | 3.76 | 177 |
| 2026-11 | 3.67 | 3 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-12 | 57% | 8% | 35% | 113 |
| 2026-01 | 65% | 8% | 27% | 158 |
| 2026-02 | 63% | 5% | 32% | 143 |
| 2026-03 | 57% | 3% | 40% | 115 |
| 2026-04 | 71% | 9% | 20% | 115 |
| 2026-05 | 57% | 4% | 39% | 124 |
| 2026-06 | 70% | 4% | 26% | 133 |
| 2026-07 | 59% | 2% | 38% | 138 |
| 2026-08 | 66% | 8% | 26% | 136 |
| 2026-09 | 58% | 9% | 33% | 150 |
| 2026-10 | 63% | 7% | 29% | 177 |
| 2026-11 | 67% | 0% | 33% | 3 |
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Billing & payment | Communication | Value for money |
|---|---|---|---|---|---|---|
| 2025-10 | - | - | - | 2.2 | - | - |
| 2025-11 | 2.5 | - | 1.1 | 2.0 | 2.1 | 2.0 |
| 2025-12 | 3.0 | 2.9 | 1.9 | 2.9 | 1.3 | 4.7 |
| 2026-01 | 3.9 | 3.1 | 3.3 | 3.4 | 2.7 | 4.0 |
| 2026-02 | 2.9 | 2.2 | 2.3 | - | 2.0 | 3.8 |
| 2026-03 | 3.0 | 2.6 | 3.4 | 2.3 | 1.5 | 1.0 |
| 2026-04 | 3.7 | 2.9 | 2.3 | 2.4 | 3.0 | 4.5 |
| 2026-05 | 3.3 | 2.7 | 2.7 | 1.5 | 1.0 | 4.6 |
| 2026-06 | 4.1 | 2.4 | 2.9 | 2.6 | 2.0 | 4.2 |
| 2026-07 | 2.9 | 2.2 | 2.3 | 2.2 | 1.5 | 4.7 |
| 2026-08 | 3.5 | 2.5 | 3.7 | 1.6 | 1.5 | 3.8 |
| 2026-09 | 3.6 | 3.0 | 3.2 | 1.7 | 2.3 | 3.8 |
| 2026-10 | 3.7 | 2.7 | 2.9 | 2.3 | 1.3 | 5.0 |
| 2026-11 | - | 5.0 | - | - | - | - |
Latest TWINT customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„It's intuitive and easy to use.“
„I like to use this app.“
„Sign-up has been broken for a month because they can't send you a verification SMS“
„they are aware of the issue but have no timetable when the issue will be fixed“
„It’s so reliable and fast“
„alternative payment means become more interesting“
What Reddit users say about TWINT
From 43 Reddit threads that mention TWINT. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„there is a Twint widget that you can install on the main screen“
„Sometimes Twint offers promos wherein you have a chance to win something like CHF 100“
„Twint is archived, old, and all janky and broken.“
„I accidentally sent 400.- via twint to a wrong phone number (079 instead of 078).“
„Can anyone explain why each bank has its own Twint App?“
„I prefer Revolut now“
TWINT review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis.
Quality346× mentions
174positive163negativeOrdering & website333× mentions
76positive233negativeCustomer service214× mentions
66positive139negativeBilling & payment137× mentions
23positive108negativeCommunication83× mentions
4positive74negativeValue for money72× mentions
35positive32negativeDelivery32× mentions
19positive9negativeDurability30× mentions
8positive22negativeFit & sizing14× mentions
7positive5negativeReturns & refunds7× mentions
0positive7negativePackaging1× mentions
0positive0negative
TWINT review sources, coverage and method
The overall 3.8 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.2 / 5 | 3,245 | 40.6% | View profile ↗ | |
| Google Play | 3.1 / 5 | 1,982 | 24.8% | View profile ↗ | |
| Google Play | 4.2 / 5 | 1,167 | 14.6% | View profile ↗ | |
| Apple App Store | 4.3 / 5 | 620 | 7.8% | View profile ↗ | |
| Apple App Store | 3.0 / 5 | 616 | 7.7% | View profile ↗ | |
| Apple App Store | 4.3 / 5 | 360 | 4.5% | View profile ↗ | |
| Weighted overall | 3.8 / 5 | 7,990 | 100% | ||
Period covered: 2015-05 – 2026-11. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 3,245 reviews
- Google Play : 1,982 reviews
- Google Play : 1,167 reviews
- Apple App Store : 620 reviews
- Apple App Store : 616 reviews
- Apple App Store : 360 reviews
Period covered: May 2015 – Nov 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
About TWINT
TWINT is a Swiss mobile payment app that enables users to pay with their smartphone at checkout counters, parking meters, and online, send money, split bills, buy vouchers, and withdraw cash. It is used by private customers in Switzerland who require a daily digital solution for payments and small financial transactions. The app is accepted in over 80 percent retail stores and more than 80 percent online shops across the country.
TWINT AG, Zürich, Schweiz
What AI assistants say about TWINT
based on 121 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). TWINT Reviews November 2026 – 3.8/5 from 7,990 reviews. Retrieved 3 November 2026 from https://citatio.ai/twint-reviews/
Data verifiable via our public audit log: Methodology · Transparency