TWINT Reviews & Ratings September 2026
- Delivery(16)
- Ordering & website(234)
- Quality(163)
- Customer service(132)
- Billing & payment(104)
- Communication(73)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
TWINT has 7,666 publicly available reviews across 6 platforms. The overall rating is based on these reviews. Customer themes are drawn directly from the feedback. Sentiment trends over time are tracked using the review data. A SWOT summary is included, all based on the reviews and linked to their sources.
Key findings
- TWINT has a 3.8 out of 5 star rating across 7,666 reviews on 6 portals.
- Customers rate Delivery most positively (16 of 25 mentions positive).
- Returns and refunds receive the most criticism, with 9 out of 9 mentions being negative.
What changed in August 2026
In August 2026, 136 new reviews were analyzed; the average rating moved from 3.6 to 3.9 stars.
- New reviews
- 136
- Average rating
- 3.9/5 (3.6 ↑)
- Positive share
- 66% (59% ↑)
Most-discussed themes
- Quality — +11 vs prior month
- Customer service — +2 vs prior month
- Ordering & website — -10 vs prior month
- Communication — unchanged
- Billing & payment — -1 vs prior month
About TWINT
TWINT is a Swiss mobile payment app used by private customers for daily digital payments and small financial transactions. It enables users to pay at checkout counters, parking meters, and online, send money, split bills, buy vouchers, and withdraw cash. TWINT is accepted in over 80 percent of retail stores and more than 80 percent of online shops in Switzerland.
What AI assistants say about TWINT
based on 97 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Delivery: 72% positive across 25 mentions
Weaknesses
- Returns & refunds: 100% negative across 9 mentions
- Communication: 88% negative across 81 mentions
- Billing & payment: 79% negative across 132 mentions
Opportunities
- Address returns & refunds to lift overall sentiment
- Lean on strength in delivery in marketing
Threats
- Ongoing criticism of returns & refunds could deter new customers
Reviews by portal
The overall 3.8 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.2 / 5 | 3,144 | 41% | View profile ↗ | |
| Google Play | 3.1 / 5 | 1,950 | 25.4% | View profile ↗ | |
| Google Play | 4.2 / 5 | 1,142 | 14.9% | View profile ↗ | |
| Apple App Store | 2.9 / 5 | 591 | 7.7% | View profile ↗ | |
| Apple App Store | 4.3 / 5 | 558 | 7.3% | View profile ↗ | |
| Apple App Store | 4.4 / 5 | 281 | 3.7% | View profile ↗ | |
| Weighted overall | 3.8 / 5 | 7,666 | 100% | ||
What this analysis covers
- Google Play : 3,144 reviews
- Google Play : 1,950 reviews
- Google Play : 1,142 reviews
- Apple App Store : 591 reviews
- Apple App Store : 558 reviews
- Apple App Store : 281 reviews
Period covered: May 2015 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Ordering & website322× mentions
66positive234negativeOrdering & website received 322 mentions, with 21% positive feedback and 73% negative feedback. This makes Ordering & website a common pain point.
Quality322× mentions
150positive163negativeQuality received 322 mentions, with 49% positive feedback and 48% negative feedback, making it a mixed area.
Customer service194× mentions
55positive132negativeCustomer service has 194 mentions, with 31% positive feedback and 65% negative feedback, making it a common pain point.
Billing & payment132× mentions
23positive104negativeBilling & payment has 132 mentions, with 17% positive feedback and 79% negative feedback. Billing & payment is a common pain point.
Communication81× mentions
4positive73negativeCommunication has 81 mentions, with 5% positive feedback and 88% negative feedback. Communication is a common pain point.
Value for money65× mentions
30positive30negativeValue for money has 50% positive feedback and 42% negative feedback across 65 mentions, making it a mixed area.
Durability35× mentions
9positive26negativeDurability is a common pain point, with 69% of 35 mentions being negative and 31% positive.
Delivery25× mentions
16positive6negativeDelivery has 25 mentions, with 72% positive feedback and 12% negative feedback. Delivery is a clear strength.
Fit & sizing13× mentions
7positive4negativeFit & sizing received 49% positive feedback and 41% negative feedback across 13 mentions, making it a mixed area.
Returns & refunds9× mentions
0positive9negativeReturns & refunds received 0% positive feedback and 100% negative feedback across 9 mentions. This makes returns and refunds a common pain point.
Packaging1× mentions
0positive0negativePackaging has 1 mention with 0% positive feedback and 0% negative feedback, making it a mixed area.
Themes over time
Data as table
| Month | Ordering & website | Quality | Customer service | Billing & payment | Communication | Value for money |
|---|---|---|---|---|---|---|
| 2025-09 | - | 3.2 | 2.8 | 2.4 | - | - |
| 2025-10 | 2.6 | 2.6 | 1.9 | 2.2 | 2.0 | 2.7 |
| 2025-11 | 2.5 | 2.4 | 1.1 | 2.0 | 2.1 | 2.0 |
| 2025-12 | 2.9 | 3.0 | 1.9 | 2.9 | 1.3 | 4.7 |
| 2026-01 | 3.1 | 3.9 | 3.3 | 3.4 | 2.7 | 4.0 |
| 2026-02 | 2.2 | 2.9 | 2.3 | - | 2.0 | 3.8 |
| 2026-03 | 2.6 | 3.0 | 3.4 | 2.3 | 1.5 | 1.0 |
| 2026-04 | 2.9 | 3.7 | 2.3 | 2.4 | 3.0 | 4.5 |
| 2026-05 | 2.6 | 3.2 | 2.7 | 1.5 | 1.0 | 4.6 |
| 2026-06 | 2.4 | 4.1 | 2.9 | 2.6 | 2.0 | 4.2 |
| 2026-07 | 2.2 | 2.8 | 2.3 | 1.5 | 1.5 | 4.7 |
| 2026-08 | 2.3 | 3.5 | 3.4 | 1.6 | 1.5 | 3.8 |
| 2026-09 | 2.0 | - | - | 3.5 | 4.0 | 5.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.56 | 110 |
| 2025-11 | 3.15 | 128 |
| 2025-12 | 3.71 | 113 |
| 2026-01 | 4.01 | 158 |
| 2026-02 | 3.79 | 143 |
| 2026-03 | 3.65 | 115 |
| 2026-04 | 4.26 | 115 |
| 2026-05 | 3.60 | 124 |
| 2026-06 | 3.97 | 133 |
| 2026-07 | 3.58 | 138 |
| 2026-08 | 3.86 | 136 |
| 2026-09 | 3.67 | 6 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 49% | 14% | 37% | 110 |
| 2025-11 | 40% | 9% | 51% | 128 |
| 2025-12 | 57% | 8% | 35% | 113 |
| 2026-01 | 65% | 8% | 27% | 158 |
| 2026-02 | 63% | 5% | 32% | 143 |
| 2026-03 | 57% | 3% | 40% | 115 |
| 2026-04 | 71% | 9% | 20% | 115 |
| 2026-05 | 57% | 4% | 39% | 124 |
| 2026-06 | 70% | 4% | 26% | 133 |
| 2026-07 | 59% | 2% | 38% | 138 |
| 2026-08 | 66% | 8% | 26% | 136 |
| 2026-09 | 50% | 17% | 33% | 6 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It asked to reinstall the app and I still have the same issue“
„Error message "this feature is currently not available"“
„Stopped working“
„alternative payment means become more interesting“
„Excellent service.“
„It would be good if it allowed transactions to other countries.“
„Perfect, and very simple for sending money to my children.“
„Verification SMS is not arriving.“
What Reddit users say about TWINT
Additional source: 30 Reddit discussions about TWINT reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Twint is just a local solution with low fees“
„I know Shopify offers TWINT integration, but I've read they charge a 0.5%-2% transaction fee“
„Twint is not good“
„TWINT should partner with EU banks to offer a fully-integrated European payment system“
„there is a Twint widget that you can install on the main screen“
„Almost every week - sometimes multiple at once - Twint has some sort of raffle or "spin the wheel" or buy 6 times etc event going on“
„Unlike using Galaxus, though, I have so many questions about it!“
„Unused or unknown subscriptions in Twint can be dangerous“
„for foreigners from neighboring countries ...“
„that is only 149CHF in total, so it's a pretty good win“
„I waited for the transaction to be booked to my account and sent the money back“
„each Twint app connects to their own bank account system“
Frequently asked questions
How do customers rate TWINT overall?
TWINT has a 3.8 out of 5 star rating based on 7,666 analyzed reviews from 6 portals.
Cite this page
Citatio (2026). TWINT Reviews September 2026 – 3.8/5 from 7,666 reviews. Retrieved 2 September 2026 from https://citatio.ai/twint-reviews/
Data verifiable via our public audit log: Methodology · Transparency