Doodle Reviews & Ratings September 2026
- Ordering & website(59)
- Customer service(34)
- Quality(8)
- Value for money(6)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
Doodle's reviews split between business users and consumers. Business users on Capterra rate Doodle 4.6 out of 5. They use it weekly to schedule meetings and group polls. About 61 percent of scheduling mentions are positive. Support is praised in nearly three out of four service mentions. Trustpilot has a smaller sample and leans toward consumer complaints. Issues focus on the free plan's limits and subscription questions. Doodle no longer has native mobile apps. Public reviews now appear only on Capterra and Trustpilot. This page combines both sources, with every quote linked to its original.
Key findings
- Doodle has a 4.2 out of 5 star rating from 1,682 reviews across two review portals.
- Customer service received 34 positive mentions out of 45 total mentions.
- Value for money received the most criticism, with 6 out of 8 mentions being negative.
What changed in August 2026
In August 2026, 19 new reviews were analyzed; the average rating moved from 4.6 to 4.1 stars.
- New reviews
- 19
- Average rating
- 4.1/5 (4.6 ↓)
- Positive share
- 74% (80% ↓)
Most-discussed themes
- Ordering & website — +3 vs prior month
- Quality — +6 vs prior month
- Customer service — +1 vs prior month
- Billing & payment — +2 vs prior month
- Communication — +2 vs prior month
What AI assistants say about Doodle
based on 18 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Customer service: 78% positive across 45 mentions
- Ordering & website: 72% positive across 90 mentions
- Quality: 70% positive across 11 mentions
Weaknesses
- Value for money: 70% negative across 8 mentions
- Quality: 30% negative across 11 mentions
Opportunities
- Address value for money to lift overall sentiment
- Lean on strength in customer service in marketing
Threats
- Ongoing criticism of value for money could deter new customers
Reviews by portal
The overall 4.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Capterra | 4.6 / 5 | 1,499 | 89.1% | View profile ↗ | |
| Trustpilot | 2.5 / 5 | 183 | 10.9% | View profile ↗ | |
| Weighted overall | 4.2 / 5 | 1,682 | 100% | ||
What this analysis covers
- Capterra : 1,499 reviews
- Trustpilot : 183 reviews
Period covered: Sept 2014 – Sept 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Ordering & website90× mentions
59positive17negativeOrdering & website received 72% positive feedback and 15% negative feedback across 90 mentions. This makes Ordering & website a clear strength.
Customer service45× mentions
34positive8negativeCustomer service has 45 mentions, with 78% positive feedback and 18% negative feedback. Customer service is a clear strength.
Quality11× mentions
8positive3negativeQuality has 70% positive feedback across 11 mentions and 30% negative feedback. Quality is a clear strength.
Value for money8× mentions
1positive6negativeValue for money is a common pain point, with 70% of 8 feedback mentions negative and 14% positive.
Communication4× mentions
3positive1negativeCommunication receives positive feedback in 65% of 4 mentions and negative feedback in 35%. Communication is largely positive.
Billing & payment2× mentions
0positive2negativeBilling & payment has 0% positive feedback and 100% negative feedback across 2 mentions. This makes Billing & payment a common pain point.
Themes over time
Data as table
| Month | Ordering & website | Customer service | Quality | Value for money | Communication |
|---|---|---|---|---|---|
| 2023-05 | - | - | - | - | 3.0 |
| 2023-06 | - | - | - | 3.0 | 5.0 |
| 2023-07 | - | - | - | - | 4.8 |
| 2023-08 | - | - | - | 5.0 | 5.0 |
| 2023-09 | - | - | - | - | 5.0 |
| 2023-11 | - | - | - | 5.0 | 5.0 |
| 2024-01 | - | - | 5.0 | - | - |
| 2024-02 | - | - | 5.0 | - | - |
| 2024-03 | - | - | - | 5.0 | - |
| 2024-04 | - | - | 3.0 | 4.0 | 5.0 |
| 2024-05 | - | - | 5.0 | 5.0 | 4.0 |
| 2024-06 | - | - | 4.0 | - | 5.0 |
| 2024-07 | - | - | 5.0 | - | - |
| 2024-08 | - | - | 5.0 | - | - |
| 2024-12 | - | - | 4.0 | - | - |
| 2025-01 | - | - | - | - | 4.0 |
| 2025-08 | - | 3.0 | - | - | - |
| 2025-09 | 1.0 | - | - | 1.0 | - |
| 2025-10 | - | 5.0 | - | - | - |
| 2025-11 | 5.0 | 5.0 | - | - | - |
| 2025-12 | 5.0 | 5.0 | - | - | - |
| 2026-01 | 2.0 | 5.0 | - | 1.0 | - |
| 2026-02 | 4.5 | 4.5 | - | - | - |
| 2026-03 | 1.0 | - | - | - | - |
| 2026-04 | 4.9 | 5.0 | 4.0 | - | - |
| 2026-05 | 4.2 | 2.7 | 4.5 | - | 5.0 |
| 2026-06 | 4.4 | 4.0 | - | 1.0 | - |
| 2026-07 | 4.3 | 5.0 | - | 5.0 | - |
| 2026-08 | 4.2 | 3.7 | 4.0 | 1.5 | 3.5 |
| 2026-09 | 5.0 | 4.0 | 4.0 | 4.0 | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 5.00 | 1 |
| 2025-11 | 5.00 | 1 |
| 2025-12 | 5.00 | 2 |
| 2026-01 | 3.50 | 6 |
| 2026-02 | 4.50 | 2 |
| 2026-03 | 1.00 | 1 |
| 2026-04 | 4.73 | 22 |
| 2026-05 | 4.23 | 13 |
| 2026-06 | 3.82 | 11 |
| 2026-07 | 4.60 | 5 |
| 2026-08 | 4.05 | 19 |
| 2026-09 | 4.50 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 100% | 0% | 0% | 1 |
| 2025-11 | 100% | 0% | 0% | 1 |
| 2025-12 | 100% | 0% | 0% | 2 |
| 2026-01 | 67% | 0% | 33% | 6 |
| 2026-02 | 100% | 0% | 0% | 2 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-04 | 95% | 0% | 5% | 22 |
| 2026-05 | 77% | 0% | 23% | 13 |
| 2026-06 | 73% | 0% | 27% | 11 |
| 2026-07 | 80% | 20% | 0% | 5 |
| 2026-08 | 74% | 0% | 26% | 19 |
| 2026-09 | 100% | 0% | 0% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I schedule a lot of meetings and using doodle helps me to schedule the meetings in a timely manner“
„A bit of a push to upgrade.“
„Good guidance throughout the experience.“
„Very easy to use.“
„integration of the product with other softwares is flawless.“
„It's customer support services are available in real-time“
„The software is fast and easy to use.“
„I like how Doodle allows me to effortlessly schedule meetings, appointments, and other important events.“
What Reddit users say about Doodle
Additional source: 8 Reddit discussions about Doodle reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„The doodles and mixes are a gamble on size, coat, and temperament“
„Doodles are mutts who get sold by backyard breeders for exorbitant prices“
„Doodles definitely aren't for everyone.“
„does anyone have experience with Doodle, is it worth it?“
„Doodle is terrible now.“
Frequently asked questions
How do customers rate Doodle overall?
Doodle has a 4.2 out of 5 star rating from 1,682 reviews on two review portals.
Cite this page
Citatio (2026). Doodle Reviews September 2026 – 4.2/5 from 1,682 reviews. Retrieved 2 September 2026 from https://citatio.ai/doodle-reviews/
Data verifiable via our public audit log: Methodology · Transparency