AMAG Reviews & Ratings 2026
This page is an audit of every publicly available review for AMAG — 115 reviews across 5 platforms — giving you a holistic, evidence-based view of AMAG's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary — all grounded in the reviews and linked to their sources.
Key findings
- Across 115 reviews on 5 portals, AMAG averages 1.9 out of 5 stars.
- Customers rate Customer service most positively (2 of 17 mentions positive).
- Billing & payment draws the most criticism (6 of 6 mentions negative).
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 100% negative across 6 mentions
- Quality: 99% negative across 21 mentions
- Communication: 93% negative across 6 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 1.9 / 5 score is weighted by review volume - portals with more reviews count proportionally more.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 1.9 / 5 | 68 | 59.1% | View profile ↗ | |
| Google Play | 2.5 / 5 | 15 | 13% | View profile ↗ | |
| Apple App Store | 2.3 / 5 | 14 | 12.2% | View profile ↗ | |
| Trustpilot | 1.5 / 5 | 12 | 10.4% | View profile ↗ | |
| Google Play | 4.3 / 5 | 6 | 5.2% | View profile ↗ | |
| Weighted overall | 1.9 / 5 | 115 | 100% | ||
Themes in the reviews
Ordering & website40× mentions
6positive34negativeAcross 40 mentions, 9% of Ordering & website feedback is positive and 91% negative — Ordering & website is a common pain point.
Quality21× mentions
1positive20negativeAcross 21 mentions, 1% of Quality feedback is positive and 99% negative — Quality is a common pain point.
Customer service17× mentions
2positive15negativeAcross 17 mentions, 13% of Customer service feedback is positive and 87% negative — Customer service is a common pain point.
Communication6× mentions
1positive5negativeAcross 6 mentions, 7% of Communication feedback is positive and 93% negative — Communication is a common pain point.
Billing & payment6× mentions
0positive6negativeAcross 6 mentions, 0% of Billing & payment feedback is positive and 100% negative — Billing & payment is a common pain point.
Value for money4× mentions
2positive2negativeAcross 4 mentions, 57% of Value for money feedback is positive and 43% negative — Value for money is largely positive.
Delivery2× mentions
0positive2negativeAcross 2 mentions, 0% of Delivery feedback is positive and 100% negative — Delivery is a common pain point.
Durability2× mentions
0positive2negativeAcross 2 mentions, 0% of Durability feedback is positive and 100% negative — Durability is a common pain point.
Returns & refunds2× mentions
1positive1negativeAcross 2 mentions, 53% of Returns & refunds feedback is positive and 47% negative — Returns & refunds is largely positive.
Themes over time
Data as table
| Month | Ordering & website | Quality | Customer service | Communication | Billing & payment | Value for money |
|---|---|---|---|---|---|---|
| 2021-07 | - | - | - | - | 1.0 | - |
| 2023-01 | - | - | - | - | - | 1.0 |
| 2023-09 | - | - | - | 1.0 | - | - |
| 2023-12 | - | 1.0 | - | 1.0 | - | 1.0 |
| 2024-01 | - | - | - | - | - | 1.0 |
| 2024-02 | - | - | - | 1.0 | 1.0 | - |
| 2024-04 | - | - | - | 1.0 | - | - |
| 2024-09 | - | 5.0 | - | - | - | - |
| 2024-10 | - | 1.0 | - | 1.0 | - | 1.0 |
| 2024-11 | - | - | 5.0 | 5.0 | - | - |
| 2024-12 | - | 1.0 | - | - | - | - |
| 2025-02 | - | 1.0 | - | - | - | - |
| 2025-03 | - | 2.0 | - | - | - | - |
| 2025-04 | - | - | - | - | 3.0 | 3.0 |
| 2025-06 | - | 3.0 | 2.0 | - | - | 2.0 |
| 2025-07 | - | - | 1.5 | 1.0 | 1.0 | 2.0 |
| 2025-08 | 1.5 | - | 1.0 | - | 1.0 | - |
| 2025-09 | 2.0 | - | - | 2.0 | - | - |
| 2025-10 | 1.0 | 1.0 | 1.0 | - | 1.0 | - |
| 2025-11 | 1.3 | 1.0 | 2.0 | 1.5 | 1.0 | - |
| 2025-12 | 1.0 | - | 1.0 | - | - | - |
| 2026-01 | 3.0 | 1.0 | 2.0 | - | - | - |
| 2026-02 | 2.3 | 1.0 | 1.0 | - | 1.0 | - |
| 2026-03 | 1.0 | - | - | - | - | - |
| 2026-04 | 1.5 | 1.0 | 1.0 | - | - | - |
| 2026-05 | 1.0 | - | 2.5 | - | - | - |
| 2026-06 | 2.0 | - | 5.0 | - | - | - |
| 2026-07 | 2.7 | - | - | - | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 1.40 | 5 |
| 2025-09 | 2.00 | 1 |
| 2025-10 | 1.00 | 3 |
| 2025-11 | 1.40 | 5 |
| 2025-12 | 1.00 | 1 |
| 2026-01 | 1.78 | 9 |
| 2026-02 | 1.56 | 9 |
| 2026-03 | 1.00 | 2 |
| 2026-04 | 1.25 | 4 |
| 2026-05 | 2.00 | 3 |
| 2026-06 | 4.00 | 3 |
| 2026-07 | 2.25 | 4 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 0% | 0% | 100% | 5 |
| 2025-09 | 0% | 0% | 100% | 1 |
| 2025-10 | 0% | 0% | 100% | 3 |
| 2025-11 | 0% | 0% | 100% | 5 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-01 | 0% | 0% | 100% | 9 |
| 2026-02 | 11% | 0% | 89% | 9 |
| 2026-03 | 0% | 0% | 100% | 2 |
| 2026-04 | 0% | 0% | 100% | 4 |
| 2026-05 | 0% | 33% | 67% | 3 |
| 2026-06 | 67% | 0% | 33% | 3 |
| 2026-07 | 0% | 25% | 75% | 4 |
Customer voices
Short excerpts - full reviews are available at the original source.
„OTP never gets delivered“
„The instructions on where to leave the key when returning the car are unclear.“
„Instead of focusing on the expiration date, it focuses on the issue date.“
„Verification is denied because the permit is not issued in the last year.“
„The vehicle has experienced 7 major battery failures, each requiring immobilization for several weeks to replace different battery modules.“
„a test drive request is even not replied to, other then "when are you actually going to order ??"“
„There is no information anywhere about the car you are booking.“
„Either the connection won't release, the card isn't accepted, or, as has been the case since last night, it claims to still be charging—we're at about 9 hours and it won't cancel.“
What Reddit users say about AMAG
Additional source: 6 Reddit discussions about AMAG reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Fit and finish seem to be solid.“
„still no contract received or down payment paid“
„I chose an 8 year old car that sold Amag for 19,900 CHF.“
„Seems like they offer a premium service or a Christian Science type money grabbing cult.“
Frequently asked questions
What are the main problems with ordering and using AMAG Bern's services online?
Reviewers report significant issues with AMAG Bern's website and ordering process, including broken functionality, lack of address creation, and concerns over data security. Many also criticize the poor quality of products and lack of customer service support.
Website Issues
Reviewers consistently report major problems with AMAG Bern's website and ordering system. Several mention that key features like the Autosense service no longer work, even though the company claims to have taken over the data. Others say they cannot complete orders because the system requires an address that cannot be created.
Security Concerns
Many customers express concern about data security when using AMAG Bern's platform. Some report being forced to enter sensitive information like addresses and login credentials, which they find risky. One reviewer explicitly states that sharing access details feels unsafe and potentially exposes them to privacy threats.
Quality & Support
Beyond the technical problems, users highlight poor product quality and lack of support. Multiple reviews mention that the products do not meet expectations, and when issues arise, customer service is unresponsive or ineffective. This combination of low quality and weak support leads to frustration across the board.
What customers said:
- „Unfortunately, I cannot use the app because it requires an address to be entered, but…“
„Unfortunately, I cannot use the app because it requires an address to be entered, but no address can be created.“
Original„Leider kann ich die App nicht nutzen, da die Eingabe einer Adresse erforderlich ist, aber keine Adresse erstellt werden kann.“
- „It wasn't mentioned that Autosense no longer works and that Amag only took over the…“
„It wasn't mentioned that Autosense no longer works and that Amag only took over the customer data, not the Autosense service.“
Original„Nicht erwähnt wurde, dass Autosense nun nicht mehr funktioniert und Amag nur die Kundendaten, nicht aber die Dienstleistung von Autosense übernommen hat.“
What is the experience like with AMAG in Schinznach-Bad based on customer reviews?
The search query 'amag schinznach bad' likely refers to AMAG's location or service in Schinznach-Bad, Switzerland. Reviewers report widespread dissatisfaction with AMAG's website, app, customer service, and communication, particularly regarding billing errors, poor support, and technical issues with vehicle access.
App & Website
Reviewers report significant issues with AMAG's digital platforms, especially the app and website. Many describe the app as poorly designed and unreliable, with one reviewer calling it 'miserable' and another noting it failed to work properly during a trip. The website is also criticized for being difficult to use and not delivering expected functionality.
Customer Service
Customer service is a major pain point, with multiple complaints about unresponsive staff, language barriers, and poor follow-up. One reviewer was incorrectly billed for a late fee despite arriving early, and another described being hung up on by an English-speaking support agent. Several users say no one ever contacted them after reporting issues.
Billing & Communication
Billing and communication problems are common, with reviewers reporting unexpected charges and lack of clarity. One user was charged a late fee for being early, while others noted that communication from AMAG was inconsistent or non-existent. These issues contribute to a broader sense of frustration with AMAG's operational reliability.
What customers said:
- „Do you not have any quality assurance?“
„Do you not have any quality assurance?“
Original„Habt ihr keine Qualitätssicherung?“
- „Key fob didn’t work so wasn’t able to end the trip.“
- „Really good app, nice design and UX.“
- „People trained well to syphon money off of you, but with a significant drop in work…“
„People trained well to syphon money off of you, but with a significant drop in work quality, that still got worse over time.“
What do customers think about AMAG Petit-Lancy's service and billing practices?
Reviewers report significant dissatisfaction with AMAG Petit-Lancy, particularly regarding billing transparency and customer service, with multiple complaints about unexpected fees, lack of communication, and unresponsive support. While some note the station pricing is attractive, the overall experience is marred by poor website functionality and unreliable follow-up.
Billing Issues
Reviewers consistently criticize AMAG Petit-Lancy’s billing practices, describing unexpected and excessive late fees that were deducted without prior notice. One user reported being charged an amount far exceeding the advertised hourly rate, calling the practice 'unfair' and lacking transparency.
Poor Support
Multiple customers state they contacted AMAG for help after problems, such as brake failure or missing invoice details, but received no response for weeks. This lack of communication and support is a major point of frustration, with one reviewer calling the company unresponsive and unhelpful.
App Problems
While the station’s pricing is seen as competitive, the app is widely criticized for poor design and usability. Users say key information is hidden, making it hard to access receipts or understand charges, and describe the app as useful only for data collection by AMAG.
What customers said:
- „Exorbitant late fees compared to the service provided.“
„Exorbitant late fees compared to the service provided.“
Original„Application de frais de retard exhorbitantes par rapport au service.“
- „Absolutely useless, except for Amag to collect our data.“
„Absolutely useless, except for Amag to collect our data.“
Original„Absolument inutile sauf pour Amag qui récolte nos données.“
- „Deducting 75 CHF credit for every charge is quite high, only to be adjusted the…“
„Deducting 75 CHF credit for every charge is quite high, only to be adjusted the following week or later.“
Original„Débiter CHF 75 de crédit sur chaque charge est plutot élevé pour régulariser la semaine suivante ou plus tard“
- „Had a lovely vacation ruined when my brakes failed, just a month after a thorough (and…“
„Had a lovely vacation ruined when my brakes failed, just a month after a thorough (and expensive CHF 800.-) service where they didn’t bother to check them.“
What do customers say about the AMAG Zuchwil team?
Reviewers report mixed experiences with the AMAG Zuchwil team, with some praising individual staff members for being helpful and polite, while others describe poor communication, unprofessional behavior, and issues with service execution.
Positive Interactions
One reviewer highlighted a positive experience with a team member who was helpful throughout the entire process and remained polite. Another noted that the rest of the team was also very courteous, suggesting that at least some staff members provide excellent customer service.
Service Issues
Several reviewers reported significant problems, including being invoiced for a late fee despite arriving half an hour early. One customer described a frustrating interaction with an English support line where a French-speaking agent hung up twice due to language barriers. Another mentioned a key fob that failed to work, preventing them from ending a trip.
Overall Experience
While there are isolated instances of good service, the overall sentiment suggests inconsistent performance. The team’s reliability and communication appear to vary widely, with multiple complaints about errors, poor support, and unprofessional conduct.
What customers said:
- „English support line : French lady hung up twice as didn’t speak English.“
- „He was very helpful from the beginning of the process till the end.“
What do customers say about AMAG Etoy's service, billing, and app experience?
Reviewers report mixed experiences with AMAG Etoy, particularly criticizing poor communication, billing issues, and lack of transparency, while some note occasional positive pricing on fuel. Overall, concerns about customer service and app usability outweigh any benefits.
Billing & Communication
Reviewers frequently complain about poor communication and lack of transparency, especially regarding unexpected fees and delayed responses. Several mention being charged high late fees without prior notice, and some report being ignored for weeks after reaching out for help.
App Usability
The AMAG app is criticized for being difficult to use, with key information hidden or hard to access. Users describe it as ineffective and argue it mainly serves AMAG’s data collection goals rather than providing real value to customers.
Price & Value
Despite the issues, a few reviewers note that fuel prices at the Etoy station are competitive, especially in 2025. However, this positive point is overshadowed by the overall negative experience with service and billing.
What customers said:
- „However, finding the charging invoice in the app is not easy.“
„However, finding the charging invoice in the app is not easy.“
Original„Par contre trouver la facture de la recharge est pas simple sur l’application“
- „Lack of transparency and unfair business practices.“
„Lack of transparency and unfair business practices.“
Original„Manque de transparence et pratique commerciale déloyale.“
- „Had a lovely vacation ruined when my brakes failed, just a month after a thorough (and…“
„Had a lovely vacation ruined when my brakes failed, just a month after a thorough (and expensive CHF 800.-) service where they didn’t bother to check them.“
- „Absolutely useless, except for Amag to collect our data.“
„Absolutely useless, except for Amag to collect our data.“
Original„Absolument inutile sauf pour Amag qui récolte nos données.“
Why do customers have problems with AMAG Audi vehicles?
Reviewers report significant issues with AMAG Audi vehicles, particularly regarding reliability and after-sales service, with multiple complaints about recurring battery failures and lack of support from dealerships.
Reliability Issues
Reviewers report severe reliability problems with AMAG Audi electric vehicles, especially recurring battery failures that have led to multiple vehicle immobilizations. One reviewer noted seven major battery issues requiring repeated module replacements, severely impacting vehicle usability.
Poor Service
After-sales service is widely criticized, with customers stating dealerships like Autocorner Lutry refuse to take responsibility for defects or offer proper support. Several reviewers describe being left without recourse when trying to resolve issues or terminate contracts due to hidden defects.
Overall Experience
Despite some positive feedback on pricing and return policies, the overwhelming negative sentiment centers on vehicle quality and dealer accountability. Customers feel abandoned by AMAG and its partners when problems arise, undermining trust in the brand.
What customers said:
- „Audi étron GT - same breakdown - 6 or 7 th time.“
- „I believe that Audi vehicles are not reliable when it comes to electric cars.“
What do customer reviews say about AMAG Bern?
Reviewers report mixed experiences with AMAG Bern, particularly criticizing poor communication, unreliable app functionality, and concerns over data privacy, though some mention positive interactions with customer service and product quality.
App & Communication Issues
Many reviewers express frustration with AMAG's communication and app performance. Several note that critical features like Autosense no longer work after the service transition, and the app fails to allow address input, making it unusable for some.
Customer Service
Customer service interactions are occasionally positive, with a few reviewers praising helpful support. However, most complaints focus on unmet expectations, lack of transparency, and concerns about data security when using the platform.
Product Quality
While product quality receives some praise, the majority of feedback is negative, with users citing poor durability and unfulfilled promises. The overall experience is seen as inconsistent, with significant gaps between expectations and delivery.
What customers said:
- „It wasn't mentioned that Autosense no longer works and that Amag only took over the…“
„It wasn't mentioned that Autosense no longer works and that Amag only took over the customer data, not the Autosense service.“
Original„Nicht erwähnt wurde, dass Autosense nun nicht mehr funktioniert und Amag nur die Kundendaten, nicht aber die Dienstleistung von Autosense übernommen hat.“
- „Unfortunately, I cannot use the app because it requires an address to be entered, but…“
„Unfortunately, I cannot use the app because it requires an address to be entered, but no address can be created.“
Original„Leider kann ich die App nicht nutzen, da die Eingabe einer Adresse erforderlich ist, aber keine Adresse erstellt werden kann.“
What do customers say about AMAG's garage services and post-purchase support?
The term 'amag garage' appears to refer to AMAG's vehicle service and sales operations, but customers report significant issues with customer service, communication, and post-purchase support, leading to frustration and dissatisfaction.
Customer Service Failures
Reviewers report that AMAG's customer service is severely lacking, especially for handling mistakes or vehicle returns. Many describe being ignored, having their accounts locked, and being directed to a service that fails to respond or resolve issues.
Poor Communication
Communication from AMAG is described as poor and inconsistent. Customers struggle to find information about service locations, with the app making it difficult to locate Amag garages unless zoomed in very closely, which adds to the frustration.
After-Sales Support Issues
Despite some positive feedback on product quality and pricing, the overwhelming negative sentiment centers on the lack of reliable after-sales support. Customers feel abandoned after purchase, especially when issues arise with their vehicles.
What customers said:
- „Finding Amag charging stations via the app is very tedious.“
„Finding Amag charging stations via the app is very tedious.“
Original„Das Auffinden der Amag Ladestationen ist über das App sehr mühsam.“
- „they cannot offer a proper after sale service assuming mistake and taking back the…“
„they cannot offer a proper after sale service assuming mistake and taking back the véhicle.“
- „Now the account is locked and I am told to contact customer service.“
„Now the account is locked and I am told to contact customer service.“
Original„Nun ist das Konto gesperrt und ich soll mich an den Kundenservice wenden.“
What do customers say about the AMAG Winterthur team?
Reviewers report mixed experiences with the AMAG Winterthur team, with some praising individual staff members for being helpful and polite, while others describe poor communication, unprofessional behavior, and issues with service delivery.
Positive Interactions
Several reviewers highlight positive interactions with the AMAG Winterthur team, particularly praising individual staff members for being helpful throughout the process and maintaining a polite demeanor. One reviewer specifically noted that the team was supportive from start to finish.
Service Issues
Other customers report significant issues with the team, including unprofessional behavior, poor communication, and lack of English support. One reviewer described being charged a late fee despite arriving early, while another mentioned a support agent hanging up twice without speaking English.
Mixed Experiences
The overall experience appears inconsistent, with strong contrasts between highly positive and deeply negative feedback. While some customers had smooth, respectful interactions, others faced frustration due to technical failures and unresponsive service.
What customers said:
- „English support line : French lady hung up twice as didn’t speak English.“
- „He was very helpful from the beginning of the process till the end.“
What do customers say about the AMAG Dübendorf team?
Reviewers report mixed experiences with the AMAG Dübendorf team, with some praising individual staff members for being helpful and polite, while others describe poor communication, unresponsive service, and issues with billing and technical support.
Positive Interactions
Several reviewers highlight positive interactions with the Dübendorf team, particularly praising individual staff members for being helpful throughout the process and maintaining a polite demeanor. One reviewer specifically noted that the entire team was very courteous and supportive.
Service Issues
Other customers report significant issues with the team, including unresponsive communication, poor English support, and being incorrectly billed for late fees despite arriving early. Technical problems, such as a non-functional key fob, also contributed to frustration.
Mixed Experiences
The overall experience appears inconsistent, with strong contrasts between highly positive and highly negative feedback. While some customers had smooth, respectful interactions, others faced repeated problems with support and billing, suggesting variability in team performance.
What customers said:
- „English support line : French lady hung up twice as didn’t speak English.“
- „He was very helpful from the beginning of the process till the end.“