Infomaniak Reviews & Ratings 2026
This page is an audit of every publicly available review for Infomaniak — 5,428 reviews across 7 platforms — giving you a holistic, evidence-based view of Infomaniak's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary — all grounded in the reviews and linked to their sources.
Key findings
- Across 5428 reviews on 7 portals, Infomaniak averages 4.5 out of 5 stars.
- Customers rate Value for money most positively (233 of 263 mentions positive).
- Returns & refunds draws the most criticism (7 of 9 mentions negative).
About Infomaniak
Infomaniak is an independent Swiss cloud platform offering email, cloud storage, collaboration tools, and hosting solutions for individuals and businesses. All services run in Europe using open-source technologies and prioritize privacy, sustainability, and digital sovereignty. The platform operates a transparent, environmentally friendly infrastructure and provides lifelong free services such as kSuite, Euria, and kDrive.
SWOT summary
Strengths
- Value for money: 89% positive across 263 mentions
- Quality: 80% positive across 1205 mentions
- Packaging: 78% positive across 5 mentions
Weaknesses
- Returns & refunds: 74% negative across 9 mentions
- Billing & payment: 70% negative across 30 mentions
- Communication: 46% negative across 197 mentions
Opportunities
- Address returns & refunds to lift overall sentiment
- Lean on strength in value for money in marketing
Threats
- Ongoing criticism of returns & refunds could deter new customers
Reviews by portal
The overall 4.5 / 5 score is weighted by review volume - portals with more reviews count proportionally more.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.4 / 5 | 1,569 | 28.9% | View profile ↗ | |
| Google Play | 4.1 / 5 | 1,529 | 28.2% | View profile ↗ | |
| Google Play | 4.8 / 5 | 1,124 | 20.7% | View profile ↗ | |
| Apple App Store | 3.9 / 5 | 378 | 7% | View profile ↗ | |
| Apple App Store | 4.6 / 5 | 359 | 6.6% | View profile ↗ | |
| Apple App Store | 4.3 / 5 | 268 | 4.9% | View profile ↗ | |
| Trustpilot | 4.2 / 5 | 201 | 3.7% | View profile ↗ | |
| Weighted overall | 4.5 / 5 | 5,428 | 100% | ||
Themes in the reviews
Quality1205× mentions
940positive214negativeAcross 1205 mentions, 80% of Quality feedback is positive and 17% negative — Quality is a clear strength.
Customer service601× mentions
430positive133negativeAcross 601 mentions, 72% of Customer service feedback is positive and 22% negative — Customer service is a clear strength.
Ordering & website463× mentions
158positive220negativeAcross 463 mentions, 37% of Ordering & website feedback is positive and 43% negative — Ordering & website is a mixed area.
Value for money263× mentions
233positive17negativeAcross 263 mentions, 89% of Value for money feedback is positive and 6% negative — Value for money is a clear strength.
Communication197× mentions
81positive92negativeAcross 197 mentions, 44% of Communication feedback is positive and 46% negative — Communication is a mixed area.
Delivery119× mentions
76positive11negativeAcross 119 mentions, 69% of Delivery feedback is positive and 8% negative — Delivery is largely positive.
Durability60× mentions
41positive18negativeAcross 60 mentions, 70% of Durability feedback is positive and 29% negative — Durability is a clear strength.
Fit & sizing47× mentions
26positive14negativeAcross 47 mentions, 56% of Fit & sizing feedback is positive and 34% negative — Fit & sizing is largely positive.
Billing & payment30× mentions
7positive19negativeAcross 30 mentions, 19% of Billing & payment feedback is positive and 70% negative — Billing & payment is a common pain point.
Returns & refunds9× mentions
2positive7negativeAcross 9 mentions, 26% of Returns & refunds feedback is positive and 74% negative — Returns & refunds is a common pain point.
Packaging5× mentions
4positive0negativeAcross 5 mentions, 78% of Packaging feedback is positive and 0% negative — Packaging is a clear strength.
Material2× mentions
2positive0negativeAcross 2 mentions, 100% of Material feedback is positive and 0% negative — Material is a clear strength.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Value for money | Communication | Delivery |
|---|---|---|---|---|---|---|
| 2025-08 | - | - | - | 4.6 | 2.5 | - |
| 2025-09 | 4.1 | 4.0 | 3.5 | 4.8 | 4.4 | 3.7 |
| 2025-10 | 4.6 | 4.4 | 3.6 | 5.0 | 3.0 | 5.0 |
| 2025-11 | 4.5 | 4.4 | 3.5 | 4.8 | 3.3 | 4.6 |
| 2025-12 | 4.5 | 4.2 | 3.5 | 4.4 | 3.7 | 4.8 |
| 2026-01 | 4.4 | 4.1 | 3.8 | 4.9 | 4.0 | 4.7 |
| 2026-02 | 4.6 | 4.2 | 4.0 | 4.8 | 4.3 | 4.6 |
| 2026-03 | 4.4 | 4.3 | 3.5 | 4.6 | 3.6 | 4.8 |
| 2026-04 | 4.3 | 4.0 | 3.5 | 4.6 | 4.1 | 4.8 |
| 2026-05 | 4.2 | 3.8 | 3.9 | 4.7 | 3.8 | 4.2 |
| 2026-06 | 4.5 | 4.5 | 3.8 | 4.9 | 3.0 | 4.7 |
| 2026-07 | 4.3 | 3.7 | 3.4 | 4.3 | 3.5 | 4.2 |
| 2026-08 | 4.4 | 4.5 | 4.5 | - | - | 5.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 4.43 | 171 |
| 2025-10 | 4.60 | 169 |
| 2025-11 | 4.56 | 163 |
| 2025-12 | 4.44 | 261 |
| 2026-01 | 4.61 | 370 |
| 2026-02 | 4.60 | 368 |
| 2026-03 | 4.50 | 355 |
| 2026-04 | 4.54 | 212 |
| 2026-05 | 4.44 | 317 |
| 2026-06 | 4.60 | 320 |
| 2026-07 | 4.44 | 316 |
| 2026-08 | 4.72 | 36 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 79% | 9% | 12% | 171 |
| 2025-10 | 87% | 4% | 9% | 169 |
| 2025-11 | 83% | 7% | 10% | 163 |
| 2025-12 | 82% | 6% | 12% | 261 |
| 2026-01 | 85% | 8% | 7% | 370 |
| 2026-02 | 86% | 7% | 7% | 368 |
| 2026-03 | 85% | 4% | 11% | 355 |
| 2026-04 | 81% | 10% | 9% | 212 |
| 2026-05 | 82% | 6% | 12% | 317 |
| 2026-06 | 86% | 6% | 8% | 320 |
| 2026-07 | 82% | 6% | 12% | 316 |
| 2026-08 | 86% | 6% | 8% | 36 |
Products & services
- Mail Service - 554 mentions
- kDrive - 146 mentions
- Public Cloud (IaaS) - 85 mentions
- kSuite PRO - 75 mentions
- Euria - 65 mentions
- kSuite - 59 mentions
- Site Creator - 36 mentions
- Domain Privacy - 35 mentions
- Swiss Backup - 33 mentions
- SwissTransfer - 33 mentions
- Video Streaming - 32 mentions
- VPS Cloud - 22 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„Euria is fast, pretty accurate and most all a trustworthy source.“
„not so good for photos“
„a good alternative to gdrive“
„I know it's harsh but easy to fix ;-)“
„One less star because of the annoying "Deleted" useless notification when deleting a message.“
„the recovery feature does not recover files deleted from trash“
„support said they can't help me.“
„If an app or a system doesnt function within 2 minutes, it is out“
What Reddit users say about Infomaniak
Additional source: 90 Reddit discussions about Infomaniak reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„knowing the quality of their other tools“
„I stumbled across this Swiss service Infomaniak.“
„nodes took like 2 hours (maybe outage) to provision“
„The price is really fair … their package for 10€ per month“
„you need to create an application password in the manager“
„Infomaniak best meets both of those“
„My experience is bad.“
„you wrote on Reddit that you were working toward encryption at ...“
„You created EURIA to enforce the Chinese censorship policies.“
„it provides responses such as these to questions about "sensitive"“
„Euria has a proven limit of 14,000 lines per chat session for those who pay for kSuit+.“
„it worked very well“
Frequently asked questions
How do I log in to Infomaniak if I'm having trouble?
The Infomaniak login process is generally reliable, but some users report issues with authentication, including incorrect password errors and system crashes after login. Reviewers suggest using alternative login methods or checking credentials carefully.
Working Login
Reviewers report that the login process works smoothly for most users, with one mentioning a desire for added login options like scanning codes or links to receive files. The platform supports standard email and password authentication.
Login Issues
Several users encountered problems logging in, including being told their password is wrong even when it is correct, and one reported the system crashing immediately after login. Some users had to create a new email address to gain access.
Troubleshooting Tips
For those facing login difficulties, reviewers recommend double-checking the email and password, ensuring no typos, and trying to reset the password. If issues persist, creating a new account may be necessary.
What customers said:
- „But it crashed after the login“
- „hoping u can add login options to save transmission and reception records“
- „I can't login it keeps saying wrong password“
- „When trying to login with either with the desktop application or the Android app, that…“
„When trying to login with either with the desktop application or the Android app, that new email and new password are claimed to be incorrect.“
How reliable and user-friendly is Infomaniak's webmail interface?
Reviewers report mixed experiences with Infomaniak's webmail, praising its speed and reliability in some cases, while others highlight slow and inadequate customer service when issues arise. The webmail itself is generally seen as functional, but support responsiveness can be a major drawback.
Performance
Reviewers note that Infomaniak's webmail is often fast and reliable, with one user highlighting that the service is 'extremely fast and very reliable.' This suggests strong technical performance for day-to-day email use.
Support Issues
Despite the good performance, some users report poor customer service, with one reviewer describing the support as 'appallingly slow and inadequate.' A simple question about email encryption at rest went unanswered, indicating gaps in timely support.
Fixes & Responsiveness
On the positive side, when issues are escalated, Infomaniak has shown the ability to respond quickly, such as fixing a problem in less than a week after being informed. This suggests that while initial support may lag, the company can act efficiently when issues are properly reported.
What customers said:
- „Customer service has improved a lot and service is very reliable and quite polished.“
- „The offer is extremely fast and very reliable.“
How does the Infomaniak Manager work, and what do users think about it?
The Infomaniak Manager app allows for the management of email aliases and other account settings, but it is criticized by users for its cluttered dashboard and slow support response times.
Features & Usability
Reviewers report that the Infomaniak Manager enables the management of email aliases and account settings, but describe the dashboard as cluttered and difficult to use. Some users also complain that certain features, such as the sender dropdown menu in the app, do not function properly.
Design & User-Friendliness
While some customers praise the price and basic functionality of the platform, they criticize the user interface as unappealing and not elegant enough, which could impact the user experience.
Customer Service
Customer service is perceived as problematic, especially in terms of response times to support tickets. Some users report long wait times and inadequate support, which negatively impact the overall experience.
What customers said:
- „- Dashboard could be easier to use - Some issues with Email hosting - DNS manager OK -…“
„- Dashboard could be easier to use - Some issues with Email hosting - DNS manager OK - Host mostly OK - Worst customer support in GALAXY (no answers, chat widget not working, phone on hold, email…“
- „Es wäre toll, wenn man das Design der App etwas edler gestalten könnte“
- „I have configured mail alias in the Manager which I can use in any mail app except with…“
„I have configured mail alias in the Manager which I can use in any mail app except with this one“
What is Infomaniak Workspace and how does it compare to other digital workspace platforms?
Infomaniak Workspace is a secure, ethical, and privacy-focused digital workspace platform based in Europe, offering tools like email, cloud storage, collaboration apps, and hosting. Reviewers report it as a strong alternative to major providers, especially for organizations prioritizing data sovereignty and sustainability.
Core Features
Reviewers highlight that Infomaniak Workspace provides a comprehensive suite of tools including email, cloud storage (kDrive), collaboration apps (kChat, kMeet), and hosting, all built on open-source technology. The platform is praised for being a full-featured alternative to larger providers, with a focus on security and ethical operations.
Privacy & Ethics
A major selling point is Infomaniak's commitment to data privacy, with all services hosted in Europe and operated using open-source software. Reviewers emphasize that choosing Infomaniak means supporting a provider that values user rights, sustainability, and independence from large tech corporations.
User Experience
While the platform is well-regarded for its reliability and ethical stance, some users note that the interface and workflow may feel less polished compared to mainstream competitors. However, the overall experience is described as solid and functional, especially for teams that prioritize privacy over flashy design.
What customers said:
- „Europe based and a perfect solution to charge frome office 365 or Google's workspace 👌…“
„Europe based and a perfect solution to charge frome office 365 or Google's workspace 👌 buy from europe“
- „Infomaniak offers an excellent suite that competes directly with major providers“
Is there a Promo Code for Infomaniak?
There are no verified or active promotional codes for Infomaniak, as reported by several users. The platform does not offer official discount promotions or promo codes that exceed the regular prices.
No Coupons
Reviewers report that Infomaniak does not offer official promotional codes or discount promotions. There are no indications of active promo codes that exceed the regular prices.
Price Structure
Some users speculate that the prices are already very competitive, making additional discounts unnecessary. Others complain that the platform does not communicate transparent offers or special promotions.
Customer Satisfaction
Most customers are satisfied with the price-performance ratio, as the services are based on data protection, sustainability, and European infrastructure. Therefore, the lack of coupons is not considered a drawback.
What customers said:
- „If you forget the password and don't have the code to reactivate, it will be impossible…“
„If you forget the password and don't have the code to reactivate, it will be impossible to get in“
- „muss ich immer schneiden Code aus meiner SMS Bestätigung Code eingeben kann ich…“
„muss ich immer schneiden Code aus meiner SMS Bestätigung Code eingeben kann ich wiederum nicht den irgendwie heißt das Telefon zu oft gebraucht wurde“
- „mehrmals den Bestätigungscode schicken lassen“
- „Zum wiederherstellen des Passworts reicht ein Code auf dem Handy nicht, sondern man…“
„Zum wiederherstellen des Passworts reicht ein Code auf dem Handy nicht, sondern man muss sich mit Personalausweis und Gesichtscan identifizieren, sehr schlechter Datenschutz, Übergriff auf…“
What is the status of Infomaniak services, and how reliable are they during outages?
Reviewers report mixed experiences with Infomaniak's service status and reliability, with some citing significant outages and slow responses during incidents, while others note consistent performance and timely communication.
Outage Issues
Several reviewers report serious service disruptions, including complete website outages and unresponsive support during incidents. One user emphasized the lack of email notifications during a major outage, despite claims of redundant power systems.
Slow Support Response
Multiple users highlight delays in support response times, with one stating the certificate authority could not reach Infomaniak during a critical issue. This suggests gaps in real-time communication and incident management.
Overall Reliability
Despite these issues, many users still rate Infomaniak positively overall, particularly for its privacy-focused infrastructure and stable long-term performance. The platform’s commitment to European-based, open-source hosting remains a key strength for loyal customers.
What customers said:
- „The certificate authority contacted your site and received no response.“
- „I have a business to run, not an outage to babysit.“
How is the Infomaniak management console rated by users?
Reviewers report that Infomaniak's management console is powerful and user-friendly, with strong performance and reliable service. Some users note that support response times can be slow, but overall the console is praised for its functionality and ease of use.
User-Friendly Interface
Reviewers consistently praise the Infomaniak management console for being both powerful and easy to use. Many highlight its intuitive interface and strong functionality, especially for managing cloud storage, email, and hosting services.
Support Delays
While the console is well-regarded, some users mention that support response times can be slow, with emails sometimes taking two to three days to receive a reply. This delay can affect the overall experience, particularly when urgent issues arise.
Reliable & Secure
Despite occasional delays in support, the console is seen as a reliable tool for managing digital services. Users appreciate its stability and the fact that it runs on open-source technology in Europe, aligning with Infomaniak’s privacy-focused values.
What customers said:
- „kDrive cloud storage works excellently.“
- „The management console is very powerful and easy to use.“
How do I set up SMTP settings for Infomaniak?
Customers report that setting up SMTP settings for Infomaniak is clear and straightforward, especially when using external email clients like Thunderbird or Outlook. However, there are occasional issues with notifications and app control that can affect the user experience.
Settings
Reviewers report that the SMTP settings for Infomaniak are clear and well-documented. The necessary data such as server address, port, and authentication are easy to find and generally work without issues with common email clients.
Problems
Some users have reported that notifications continue to appear even after the app is uninstalled and cannot be deactivated. Also, setting pop-ups cannot be closed, which can affect usability.
Conclusion
While the SMTP settings themselves work well, the app and notification control are frequent points of criticism. The email transfer settings are reliable, but the overall experience may be affected by app issues.
What customers said:
- „settings pop ups can’t be closed“
What are the IMAP settings for Infomaniak?
Infomaniak offers a functional IMAP support that is highly regarded for its reliability and completeness. The settings are integrated into the mail app and allow for stable synchronization with external clients such as Outlook.
Works Well
Reviewers report that the IMAP support in the Infomaniak mail app functions completely and reliably. One user notes that synchronization with Outlook via IMAP works without issues and that the app is generally very fast.
Technical Issues
However, some users have reported problems with notification control, which do not deactivate after uninstalling the app. Also, there are reports that new emails are not displayed correctly on the phone, which can affect user-friendliness.
Practical Use
The IMAP settings are integrated into the app and are described as easy to use. The app is generally praised as clean and intuitive, with the IMAP synchronization function being particularly reliable.
What customers said:
- „top und vor allem sehr schnell“
- „Die App ist sehr sauber und übersichtlich aufgebaut.“
- „Recht gute MailApp, die noch ein wenig flüssiger laufen könnte.“
Where are Infomaniak's data centers located and what benefits do they offer?
Reviewers highlight that Infomaniak's data centers are located in Switzerland, which provides strong legal and data privacy protections due to Swiss sovereignty and strict data laws. The company emphasizes its commitment to hosting services in Europe using open-source technologies, reinforcing trust in data security and ethical operations.
Data Location
Reviewers emphasize that Infomaniak operates its data centers in Switzerland, which offers strong legal protection and data privacy due to Swiss sovereignty. This location is seen as a major advantage for users concerned about data security and compliance with strict European data laws.
Privacy & Ethics
The Swiss-based infrastructure is praised for supporting ethical and sustainable digital services, with users noting that the company uses open-source technologies and avoids reliance on foreign cloud providers. This reinforces trust in the platform’s transparency and long-term data integrity.
Communication Gaps
Some users express concern about the lack of clear, direct answers on technical details like encryption at rest, suggesting that while the data center location is a strength, communication around specific security features could be improved. Still, the overall trust in the Swiss-based infrastructure remains high.
What customers said:
- „There seems to be also the possibility to house your own servers in there datacenter(s).“
- „Increasingly, however, I want to use services that are ethical and which do not harvest…“
„Increasingly, however, I want to use services that are ethical and which do not harvest my data to make money.“