Infomaniak Reviews & Ratings November 2026
Infomaniak reviews: the verdict
Reviewers say Infomaniak has a strong reputation for quality with 1423 mentions and 78% positive feedback. Many praise its reliability security and ethical design especially its Swiss and European data hosting. Some users mention technical issues like app stability and file synchronization but these are less common. Customer service is generally seen as responsive and knowledgeable with 686 mentions and 69% positive reviews. A few report delays or unhelpful responses but the majority appreciate the support team’s expertise. Ordering and website experiences are mixed with 38% positive and 45% negative feedback highlighting some usability concerns. Overall Infomaniak is viewed as a trustworthy provider though occasional technical hiccups and inconsistent support experiences are noted.
Key findings
- Across 6,295 reviews on 7 portals, the recency-weighted average is 4.5 out of 5.
- The last 12 months average 4.5 out of 5 from 3,577 reviews.
- Value for money is the most positively rated theme: 87% of 307 mentions are positive.
- Billing & payment draws the most criticism: 68% of 34 mentions are negative.
- Ordering & website(235)
- Communication(98)
- Billing & payment(23)
- Returns & refunds(15)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
6,295 reviews · 7 portals · 2020-01 – 2026-11 · Methodology ↗ · Verify a quote ↗
What changed in October 2026
In October 2026, 274 new reviews were analyzed; the average rating held at 4.4 stars.
- New reviews
- 274
- Average rating
- 4.4/5
- Positive share
- 81% (79% ↑)
Most-discussed themes
- Quality — -38 vs prior month
- Customer service — -3 vs prior month
- Ordering & website — -10 vs prior month
- Delivery — +4 vs prior month
- Value for money — -4 vs prior month
Infomaniak rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-12 | 4.44 | 261 |
| 2026-01 | 4.61 | 370 |
| 2026-02 | 4.60 | 368 |
| 2026-03 | 4.51 | 355 |
| 2026-04 | 4.54 | 212 |
| 2026-05 | 4.44 | 317 |
| 2026-06 | 4.60 | 320 |
| 2026-07 | 4.45 | 316 |
| 2026-08 | 4.34 | 272 |
| 2026-09 | 4.43 | 350 |
| 2026-10 | 4.36 | 274 |
| 2026-11 | 3.71 | 7 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-12 | 82% | 6% | 12% | 261 |
| 2026-01 | 85% | 8% | 7% | 370 |
| 2026-02 | 86% | 7% | 7% | 368 |
| 2026-03 | 85% | 4% | 11% | 355 |
| 2026-04 | 81% | 10% | 9% | 212 |
| 2026-05 | 82% | 6% | 12% | 317 |
| 2026-06 | 86% | 6% | 8% | 320 |
| 2026-07 | 82% | 6% | 12% | 316 |
| 2026-08 | 80% | 7% | 13% | 272 |
| 2026-09 | 79% | 9% | 13% | 350 |
| 2026-10 | 81% | 5% | 14% | 274 |
| 2026-11 | 57% | 0% | 43% | 7 |
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Value for money | Communication | Delivery |
|---|---|---|---|---|---|---|
| 2025-12 | 4.5 | 4.2 | 3.5 | 4.4 | 3.7 | 4.8 |
| 2026-01 | 4.4 | 4.1 | 3.8 | 4.9 | 4.0 | 4.7 |
| 2026-02 | 4.6 | 4.2 | 4.0 | 4.8 | 4.3 | 4.6 |
| 2026-03 | 4.4 | 4.3 | 3.5 | 4.6 | 3.6 | 4.8 |
| 2026-04 | 4.3 | 4.0 | 3.5 | 4.6 | 4.1 | 4.8 |
| 2026-05 | 4.2 | 3.8 | 3.9 | 4.7 | 3.8 | 4.2 |
| 2026-06 | 4.5 | 4.4 | 3.7 | 4.9 | 3.0 | 4.7 |
| 2026-07 | 4.3 | 3.8 | 3.4 | 4.3 | 3.5 | 4.2 |
| 2026-08 | 4.1 | 3.8 | 3.6 | 4.5 | 3.0 | 4.0 |
| 2026-09 | 4.3 | 3.8 | 3.3 | 4.5 | 4.2 | 3.8 |
| 2026-10 | 4.5 | 4.2 | 4.0 | 4.5 | 4.3 | 3.6 |
| 2026-11 | 3.7 | 3.8 | 4.0 | 3.0 | 1.0 | 4.0 |
Latest Infomaniak customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„The support team is highly efficient and skilled“
„The support team is highly efficient“
„it's super fast and easy“
„files takes long to expire“
„Infomaniak has a great suite of products that this integrated with“
„Very nice email app.“
Infomaniak reviews: frequently asked questions
Answered from the reviews only. Questions about a specific theme or product link to the section they come from.
How does Infomaniak's Nextcloud-based kDrive perform in terms of usability and privacy?
Reviewers report that Infomaniak's Nextcloud-based kDrive provides strong privacy and performance, though some users note limitations in file management and app functionality, especially regarding folder selection and image gallery features.
Privacy & Performance
Reviewers consistently praise kDrive for its privacy-focused design and solid performance. Many note that it is stable, fast, and respects user privacy, with one reviewer stating they plan to migrate more services to it due to its reliability and lightweight nature.
App Limitations
Several users highlight functional limitations in the mobile and desktop apps. Common complaints include restricted folder selection options, the inability to sort images by anything other than modification date, and a basic built-in viewer with few features.
Feature Gaps
Despite some technical gaps, users appreciate the open-source foundation and Linux compatibility. The absence of advanced features such as email aliases even on paid plans is seen as a missed opportunity, though the core file storage and sync functions are regarded as dependable.
What customers said:
- „The audio player is very basic; it doesn't play in the background.“
„The audio player is very basic; it doesn't play in the background.“
Original„Der Audio Player ist sehr einfach, er spielt nicht im Hintergrund ab“
- „Very efficient and privacy-friendly.“
„Very efficient and privacy-friendly.“
Original„Très efficace et respectueux de la vie privée.“
- „The app's gallery and image features are unfortunately poor.“
„The app's gallery and image features are unfortunately poor.“
Original„Die Galerie und die Bildfunktionen der App sind leider mangelhaft.“
- „Works correctly, no issues.“
„Works correctly, no issues.“
Original„Fonctionne correctement, sans problème.“
What is Infomaniak's web hosting service like?
Infomaniak provides reliable, privacy-focused web hosting with data stored in Switzerland and Europe, and is praised for its strong customer service and ethical practices.
Privacy & Location
Reviewers report that Infomaniak's hosting is highly reliable and built on privacy-first principles, with data stored in Switzerland and Europe. Many emphasize the peace of mind that comes from avoiding American tech giants and choosing a European-based provider.
Support Quality
Customer support is consistently praised as fast, professional, and helpful, with several reviewers giving it top ratings. Users appreciate the responsiveness and expertise shown in resolving technical issues.
Room for Improvement
While most feedback is positive, some users mention that the platform could improve with clearer documentation or greater transparency regarding data handling, suggesting a need for independent audits to verify full European data retention.
What customers said:
- „Hosting data in Switzerland is a strong selling point.“
„Hosting data in Switzerland is a strong selling point.“
Original„l'hébergement en Suisse des données est un argument de poids“
- „Top notch and hosted in Europe“
„Top notch and hosted in Europe“
Original„au top et hébergement en Europe“
- „I have chosen Infomaniak for 6 years“
„I have chosen Infomaniak for 6 years“
Original„J’ai choisi depuis 6 ans Infomaniak“
- „Excellent support.“
„Excellent support.“
Original„Excellent support.“
How do Infomaniak's IMAP settings work with external email clients?
Reviewers report that Infomaniak's IMAP settings reliably sync emails with external clients such as Outlook and Apple Mail, though some users note occasional delays in push notifications and limited customization options.
Reliable Sync
Reviewers confirm that Infomaniak's IMAP functionality is solid and enables smooth synchronization with external email clients such as Outlook and Apple Mail. The service is praised for its complete feature set and fast loading times when accessed via IMAP.
Notification Issues
Some users have reported delays or missing push notifications on mobile devices, which can be frustrating when trying to stay updated in real time. One reviewer mentioned that notifications sometimes arrive after the email has already been read.
Feature Gaps
Although the IMAP setup is functional, users recommend improvements such as support for OAuth2 authentication, better customization options like a dark mode for emails and notification badges, a few requesting a widget, and more flexible folder management.
What customers said:
- „everything loads quickly“
„everything loads quickly“
Original„alles lädt schnell“
- „Great and, above all, very fast.“
„Great and, above all, very fast.“
Original„top und vor allem sehr schnell“
- „Works really well“
„Works really well“
Original„fonctionne vraiment très bien“
- „sometimes I get it after having read the email, which is weird“
What do users say about Infomaniak's services and customer support?
Infomaniak receives mixed reviews, with strong praise for its privacy-focused services and ease of use, but recurring complaints about poor customer support responsiveness and occasional service outages.
Service Quality
Reviewers highlight Infomaniak's strong commitment to privacy, sustainability, and open-source technology, with many praising the quality and performance of tools like kDrive and Euría. Users appreciate the intuitive design and reliable functionality, particularly for cloud storage and email services.
Customer Support
Several users report significant frustration with customer support, citing long response times, lack of follow-up, and unhelpful replies, particularly during outages. Some describe being ignored after requesting refunds or reporting technical issues, which undermines trust in the service.
Ordering & Pricing
Pricing is generally considered fair and competitive, though some users report confusion regarding whether taxes are included in the quoted prices. Feedback on the ordering process and website usability is mixed, with complaints about unclear navigation and inconsistent information.
What customers said:
- „Euria has provided me with the same quality of content as some of its competitors“
- „I YouTubed how to do it and watched great reviews on SwissTransfer and fell in love…“
„I YouTubed how to do it and watched great reviews on SwissTransfer and fell in love with it.“
- „kDrive cloud storage works excellently.“
- „I have a business to run, not an outage to babysit.“
How do I set up Infomaniak with Outlook?
Setting up Infomaniak with Outlook is possible, but it comes with several technical and functional challenges that users have evaluated critically. Some report crashes, a lack of calendar synchronization, and issues when switching between emails.
Setup Difficulties
Reviewers report that setting up Infomaniak with Outlook can be problematic, particularly on certain systems such as Tahoe 26.5, where the program crashes repeatedly during setup. Some users also note that the process is not always smooth and requires careful attention.
Calendar Synchronization
A significant issue is the lack of calendar synchronization between Infomaniak and Outlook, which several users identify as a major drawback. This requires users to manage calendars across multiple apps, reducing efficiency and causing frustration.
Positive Experiences
Despite the issues, some users find the overall experience positive, noting that the email app is simple and intuitive and works reliably once set up. A few even suggest it could replace Outlook entirely, especially when compared to Apple Mail.
What customers said:
- „schon beim Abschluss der Einführungsroutine stürzte das Programm immer wieder ab“
- „Infomaniak synchronisiert keine Kalender mit Outlook“
„Infomaniak synchronisiert keine Kalender mit Outlook“
Original„Infomaniak doesn’t synch calendars with Outlook“
- „Das Layout ähnelt sehr stark an dem von MS Outlook. Sehr schade. Wird MS verwendet.“
- „sonst kann ich meinen Outlook nicht löschen“
What is the quality of Infomaniak Mail based on user reviews?Quality
Infomaniak Mail receives mixed reviews regarding quality, with users praising its clean UI and privacy focus, but reporting frequent bugs, poor usability on both mobile and desktop, and critical functionality issues such as missing calendar features and unreliable email sending.
User Interface & Design
Reviewers appreciate the clean, stylish interface and ease of use, with one noting they love the UI styling. However, the design is criticized for being impractical, featuring tiny font sizes, a lack of customization, and difficult navigation that makes reading and composing emails uncomfortable.
Reliability & Bugs
Multiple users report ongoing bugs across platforms, including crashes on macOS and iOS, inability to send emails, and interface issues such as frozen loading wheels or missing email forms. Some users describe the app as so unreliable that it disrupts business operations.
Missing Features & Functionality
Key omissions such as the lack of a calendar on mobile and the inability to add third-party email accounts significantly reduce the service's usefulness. Users are forced to rely on external tools, undermining Infomaniak's goal of offering a full alternative to GAFAM services.
What customers said:
- „As a result, it doesn't send emails.“
„As a result, it doesn't send emails.“
Original„n'envoie, du coup, pas les mails“
- „I received an email saying the issue was supposedly resolved, but in reality, it is not…“
„I received an email saying the issue was supposedly resolved, but in reality, it is not true.“
Original„mi era arrivata una mail che in teoria la cosa era stata risolta ma in realtà non è vero“
- „The mail program cannot be set up on Tahoe 26.5.“
„The mail program cannot be set up on Tahoe 26.5.“
Original„Mailprogramm lässt sch unter Tahoe 26.5 nicht einrichten“
- „not being able to add third party email accounts“
What is SwissTransfer by Infomaniak, and how do users rate its quality?Quality
SwissTransfer is a free, no-account-needed file transfer service offered by Infomaniak that enables fast, secure, and privacy-focused sharing of large files up to 50 GB, with data stored in Switzerland and high user satisfaction for ease of use and speed.
Speed & Simplicity
Reviewers consistently praise SwissTransfer for its speed, simplicity, and reliability. Many note that uploads and downloads are extremely fast, with one user stating they occur at a 'never-before-seen speed'. The interface is described as clean, intuitive, and free of ads.
Privacy & Trust
Users value the privacy and security advantages of SwissTransfer, particularly the fact that data is stored in Switzerland and no account is required. Several reviewers indicate greater trust in a Swiss-based service compared to foreign alternatives, citing data protection as a key reason.
Limitations
While most feedback is positive, a few users note limitations, such as a 250-transfer cap and the inability to download large amounts at once. One reviewer mentioned they now prefer using USB sticks instead, indicating a practical constraint for heavy users.
What customers said:
- „I prefer SwissTransfer over WeTransfer“
„I prefer SwissTransfer over WeTransfer“
Original„Ich bevorzuge SwissTransfer gegenüber WeTransfer“
- „I use it to generate links where friends and clients can download files, photos, and…“
„I use it to generate links where friends and clients can download files, photos, and videos without any issues.“
Original„lo uso per generare link dove amici e clienti possono scaricare file, foto e video senza problemi“
- „Excellent security: data resides in Switzerland, ensuring maximum privacy“
„Excellent security: data resides in Switzerland, ensuring maximum privacy“
Original„Ottima la sicurezza: i dati risiedono in Svizzera garantendo la massima privacy“
- „Thank you SwissTransfer 👌“
„Thank you SwissTransfer 👌“
Original„merci SwissTransfer 👌“
How does SwissTransfer from Infomaniak compare to WeTransfer?Customer service
SwissTransfer, Infomaniak's file-sharing service, is praised as a superior, free alternative to WeTransfer, offering a better user experience and enhanced data privacy through Swiss-based data storage.
Better Alternative
Reviewers say SwissTransfer is a clear improvement over WeTransfer, offering a better user experience and faster service. Many have fully switched from WeTransfer to SwissTransfer because of its reliability and ethical design.
Privacy & Ethics
Users point out that SwissTransfer keeps data in Switzerland, a significant advantage over WeTransfer. The service is described as ethical and privacy-friendly, aligning with Infomaniak’s commitment to data protection.
Free & Reliable
SwissTransfer is praised as free and fast, with no hidden costs. Reviewers highlight its simplicity and reliability, stating they are staying with it long-term because it meets their needs without compromise.
What customers said:
- „Infomaniak is not only the best web and email hosting provider I’ve encountered“
- „Excellent service and an ethical alternative (or so we hope) to WeTransfer.“
„Excellent service and an ethical alternative (or so we hope) to WeTransfer.“
Original„Excellent service et alternative éthique (du moins on l'espère) à WeTransfer.“
- „Better than WeTransfer and free !“
- „I discovered this service as an alternative to WeTransfer.“
How reliable is Infomaniak's Site Creator tool and what is the quality of customer support?Customer service
The Infomaniak Site Creator tool is criticized for poor performance, unreliable access, and unresponsive customer support, with users reporting frequent outages, slow loading times, and an inability to sign in or contact support. Many reviewers express frustration over the lack of technical assistance and transparency, particularly during service disruptions.
Performance Issues
Reviewers report that the Site Creator tool is extremely slow and frequently inaccessible, with some users unable to sign in despite having had access previously. Multiple users describe the platform as unresponsive, with websites loading poorly or not at all, and files becoming impossible to retrieve.
Support Failures
Customer support is frequently criticized as non-existent or unhelpful. Users report that support buttons lead to inaccessible chatbots, phone numbers go unanswered, and support tickets remain unaddressed for extended periods. Some users claim they received no response even when dealing with urgent issues, such as website inaccessibility.
Functionality Gaps
Several users point out that Infomaniak’s Site Creator lacks essential functionality and clarity, with one describing it as a 'mess' and another noting it is not suitable for non-OECD users. The platform’s technical limitations, including being PHP-only without clear disclosure, further frustrate users attempting to build or manage sites.
What customers said:
- „there is NO support..both canadian and USA new york numbers are NOT responding to…“
„there is NO support..both canadian and USA new york numbers are NOT responding to ANYTHING !“
- „They are very slow to resolve their support tickets.“
- „It is impossible to contact technical support: the support button leads to an…“
„It is impossible to contact technical support: the support button leads to an inaccessible site and chatbot“
Original„il est impossible de contacter le support technique : le bouton Assistance renvoie vers un site et un chatbot non accessibles“
- „service is appallingly slow and inadquate and I just can't waste time when I'm having…“
„service is appallingly slow and inadquate and I just can't waste time when I'm having an issue“
What are the common issues with the Infomaniak mail server?Ordering & website
The Infomaniak mail server has been reported to have significant usability and technical issues, including frequent login failures, broken interfaces, and difficulties with sending or composing emails. Users describe the experience as frustrating and unreliable, especially when using the web interface or mobile app.
Login Failures
Reviewers report ongoing issues logging into their Infomaniak mail accounts, even when using correct credentials. Multiple users state that the system rejects valid passwords, and two-factor authentication frequently fails to deliver codes, making account recovery extremely difficult.
Interface Instability
The web and mobile interfaces are frequently unstable. Users report blank screens, frozen interfaces, and apps crashing during basic tasks such as composing messages, attaching files, or navigating the calendar. Some users note that the app becomes unresponsive after sending an email.
Setup & Functionality
Common complaints include the inability to add external email accounts, issues with text input in email bodies, and errors during domain or mailbox setup. Several users report encountering error pages or failed payments when creating or managing accounts, even when using valid credit cards.
What customers said:
- „The code was simply not sent to my email inbox.“
„The code was simply not sent to my email inbox.“
Original„il n'y a rout simplement pas le code envoyé dans la boîte mail“
- „The pop-up window is white, so I cannot see where to enter my email address and password.“
„The pop-up window is white, so I cannot see where to enter my email address and password.“
Original„la fenêtre qui s’ouvre est blanche ce qui fait que l’on ne voit pas l’emplacement ou inscrire l’adresse mail et le mot de passe“
- „impossible to upend content in the body of an email“
- „The app freezes after every email sent.“
„The app freezes after every email sent.“
Original„App ist nach jedem Mailversand blockiert“
What do users say about Infomaniak Geneva's website and ordering experience?Ordering & website
The search query 'avis sur infomaniak genève' translates to 'reviews on Infomaniak Geneva'. According to customer feedback, users report significant issues with the mobile and tablet app experience, including poor usability, frequent crashes, and missing basic functions such as logging out or canceling transfers. Many also have difficulty accessing technical support and find the interface confusing, particularly when managing emails and files.
App Usability
Reviewers report that the mobile and tablet apps are poorly designed and often unreliable. Tasks such as creating folders, editing documents, or placing the cursor in a text field are described as frustrating or impossible, particularly on iPad devices.
Missing Features
Several users report difficulties with core functions, including logging out, canceling file transfers, and managing email folders. The inability to delete unwanted categories or create subfolders is a recurring issue, making the platform feel outdated and cumbersome.
Support Access
A major concern is the lack of accessible technical support. The support button redirects to a chatbot that is not functional, leaving users without assistance when problems occur. This absence of support worsens frustration caused by the already flawed interface.
What customers said:
- „The ergonomics on tablets and smartphones need improvement.“
„The ergonomics on tablets and smartphones need improvement.“
Original„L'ergonomie sur tablette et smartphone est à revoir.“
- „In the app, there is no way to log out to log back in with a new account“
„In the app, there is no way to log out to log back in with a new account“
Original„sur l'appli aucune possibilité de se déconnecter pour se reconnecter avec un nouveau compte“
- „Missing some email management features.“
„Missing some email management features.“
Original„Manque certaines fonctions sur la gestion des mails“
- „I can't place the cursor in the text field to write a new email on my iPad.“
„I can't place the cursor in the text field to write a new email on my iPad.“
Original„Impossible de mettre le curseur sur le champ de texte pour rédiger un nouveau mail sur mon iPad.“
What is Infomaniak?Value for money
Infomaniak is a Swiss cloud platform that provides privacy-focused digital services such as email, cloud storage, collaboration tools, and hosting. All services are based in Europe and built using open-source technology. While some users appreciate its free features and privacy advantages, others have raised concerns about its pricing, limited free offerings, and inconsistent performance.
Privacy-focused platform
Reviewers describe Infomaniak as a Swiss-based, privacy-first cloud platform that offers email, cloud storage, and collaboration tools built on open-source technology. It prioritizes data protection and operates entirely within Europe, making it appealing to users seeking to avoid dependence on major tech companies such as Google.
Free vs. paid trade-offs
Many users appreciate the free tier, particularly for file transfers and email, viewing it as a strong alternative to major providers. However, several reviewers note that the free version lacks key features such as multiple email addresses or generous storage, and the paid plans are considered expensive when compared to competitors.
Performance concerns
Common complaints include poor mobile interface performance, limited editing tools, and file sync issues. Some users also report frustration with customer support and unexpected price increases, particularly when taxes are applied. Despite these issues, others highlight solid functionality and reliable performance in core areas such as email and file sync.
What customers said:
- „Swisstransfer is by far the greatest method of transferring raw high quality footage to…“
„Swisstransfer is by far the greatest method of transferring raw high quality footage to anyone with ease.“
- „Infomaniak is fantastic, offering Swiss data protection and storage capacity truly…“
„Infomaniak is fantastic, offering Swiss data protection and storage capacity truly comparable to Google, and for free!“
Original„Ganz super Infomaniak bietet Schweizer Datenschutz und eine wirklich mit Google vergleichbare Speicherkapazität und dazu noch for free !“
- „I haven't been able to test all the features offered in the free plan yet.“
„I haven't been able to test all the features offered in the free plan yet.“
Original„je n'ai pas encore pu tester toutes les fonctionnalités offertes dans l'offre gratuite“
- „The storage is substantial“
„The storage is substantial“
Original„le stockage est conséquent“
What Reddit users say about Infomaniak
From 123 Reddit threads that mention Infomaniak. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„I stumbled across this Swiss service Infomaniak.“
„We built an open-source bridge between Infomaniak Calendar and kChat“
„I got a call from Infomaniak support, and they fixed my problem in 10 minutes“
„you can now switch models in just one click“
„The interface is incomprehensible!“
„During the creation process you have to enter the ...“
Infomaniak review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality1423× mentions
1108positive250negativeCustomer service686× mentions
475positive166negativeOrdering & website519× mentions
195positive235negativeValue for money307× mentions
268positive22negativeCommunication218× mentions
96positive98negativeDelivery157× mentions
97positive24negativeDurability80× mentions
49positive29negativeFit & sizing63× mentions
36positive19negativeBilling & payment34× mentions
7positive23negativeReturns & refunds18× mentions
2positive15negativeMaterial8× mentions
6positive0negativePackaging6× mentions
4positive0negative
Reviews about Infomaniak quality
1,423 mentions · 78% positive · 18% negative
Reviewers consistently identify Infomaniak’s quality as a core strength, with 962 positive mentions out of 1232 total, reflecting strong overall satisfaction. The majority of feedback highlights the platform’s reliability, security, and ethical design, particularly its Swiss and European data hosting, which many view as a major trust factor. While quality is generally seen positively, a minority of users report technical issues, especially concerning app stability, file synchronization, and interface usability across devices. These concerns have persisted over time but remain infrequent. The overall trend in ratings shows stable performance, with scores consistently between 4.18 and 4.63 stars across 2025 and 2026, indicating that despite occasional dips, the platform maintains a high level of perceived quality among its user base. The balance between positive and negative feedback suggests that while technical flaws exist, they do not outweigh the platform’s core strengths in privacy and functionality for most users.
What customers praise
Customers frequently praise Infomaniak’s strong security, ethical practices, and reliable performance. Many emphasize the peace of mind that comes from knowing their data is stored on Swiss and European servers, which supports GDPR compliance. Users also value the platform’s ease of setup, intuitive design in certain areas, and the ability to transfer large files without issues. Overall, the service delivers on its promise of a trustworthy, privacy-focused alternative to major tech providers.
What customers said:
- „Works perfectly“
„Works perfectly“
Original„fonctionne parfaitement“
- „Best alternative to WeTransfer“
„Best alternative to WeTransfer“
Original„beste alternative zu wetransfer“
Common complaints
Common complaints focus on app stability and usability, particularly on mobile and macOS platforms. Users report frequent crashes, especially on newer macOS versions, as well as issues with file synchronization and attachment handling. The mobile interface is criticized for being difficult to navigate, with limited customization options such as font size and awkward gestures. Some users also note that the app fails to display emails properly or loses data during uploads, leading to frustration and concerns about data loss.
What customers said:
- „really hoped it would be a good app but it’s so buggy and user unfriendly on iphone,…“
„really hoped it would be a good app but it’s so buggy and user unfriendly on iphone, ipad and macos“
- „difficult to read/compose email“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„Many synchronization problems.“
„Good app, but I don't receive notifications when it's minimized.“
„Too bad, it loses its appeal.“
Reviews about Infomaniak customer service
686 mentions · 69% positive · 24% negative
Reviewers indicate that Infomaniak’s customer service is generally positive, with 437 mentions highlighting its responsiveness, expertise, and ethical approach, compared to 134 negative mentions. The overall sentiment has remained consistently strong, showing a steady improvement in ratings from late 2025 through mid-2026, peaking at 4.48★ in June 2026. While some users have reported frustration with delayed replies, unhelpful responses, or unresolved issues, the majority emphasize the support team’s competence and willingness to assist. A recurring theme is appreciation for the human touch and transparency, particularly in contrast to larger tech providers. The trend reflects a resilient and improving service experience, despite occasional setbacks in specific technical areas.
What customers praise
Customers frequently praise Infomaniak’s support for being knowledgeable, friendly, and responsive. Many note that their migration was handled efficiently and that their questions were answered clearly and promptly. The support team is often cited as a key reason for choosing the platform, particularly among users seeking ethical and privacy-focused alternatives to mainstream providers. The emphasis on human interaction and genuine assistance stands out in reviews.
What customers said:
- „Simple and efficient service.“
„Simple and efficient service.“
Original„service simple et efficace“
- „Infomaniak is ethical, GDPR compliant, and has a feature-rich suite“
„Infomaniak is ethical, GDPR compliant, and has a feature-rich suite“
Original„Infomaniak é etico, GDPR compliant, ha una suite ricca di funzionalità“
Common complaints
Common complaints focus on unresponsive support, lack of follow-up, and unresolved technical issues. Some users report that their tickets were ignored or that support stated they could not assist with data recovery, even when files were lost due to system errors. A few users also criticized the inability to disable automatic email signatures or add external email accounts, with no resolution provided. These issues frequently caused frustration, particularly for business users depending on a stable service.
What customers said:
- „Since the last iOS update, I can no longer open attachments.“
„Since the last iOS update, I can no longer open attachments.“
Original„Depuis la dernière mise à jour IOS, je ne peux plus partir d’une pièce jointe“
- „support said they can't help me.“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„Competent, friendly support via email.“
„The migration was carried out promptly and my questions were answered.“
„Excellent service.“
Reviews about Infomaniak ordering & website
519 mentions · 38% positive · 45% negative
Customers have mixed views on Infomaniak’s ordering process and website experience, with a clear imbalance in negative feedback. While the platform is praised for its privacy-focused values and overall service quality, the website and ordering journey often fall short. Many users report difficulties with basic tasks such as uploading files, creating accounts, and downloading content, citing recurring issues like broken buttons, failed uploads, and poor mobile ergonomics. Negative sentiment has remained consistent over time, though there were brief improvements in ratings during early 2026, particularly in February and May, when scores rose to 3.98 and 3.94 respectively. However, these gains were followed by declines in later months, indicating that underlying issues persist. Overall, the trend reflects ongoing frustration with usability, especially on mobile devices and during file transfers, despite some positive feedback about support and ease of setup.
What customers praise
Customers frequently praise the website’s clean design and straightforward setup process. Many note that signing up and configuring services like kSuite or kDrive is simple and intuitive, with several users describing the interface as 'very practical' and 'easy to use.'. The ability to send large files and the well-organized sharing features are also highlighted as strong points. Support via email is consistently rated highly, with users appreciating prompt and helpful responses during migration and account setup.
What customers said:
- „Easy to install.“
„Easy to install.“
Original„Facile à installer.“
- „Great sharing site.“
„Great sharing site.“
Original„super Sharing-Seite“
Common complaints
Common complaints focus on technical issues during file uploads and downloads. Users report that uploading large video files frequently fails, with no clear error message and no indication of where downloaded files are saved. The inability to download multiple files simultaneously or pause ongoing transfers is a frequent source of frustration. On mobile devices, the interface is described as slow and unintuitive, particularly when managing photos or syncing folders. Several users also note that account creation fails when using certain international numbers, especially those from India, due to restrictions on free offers.
What customers said:
- „Are large files difficult to share?“
„Are large files difficult to share?“
Original„les gros fichiers sont durs a partagés??“
- „the app is missing a history feature“
„the app is missing a history feature“
Original„es fehlt in der App der Verlauf“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„Just trying to paste an email address or write a new message is a nightmare.“
„I am trying to upload 5GB of video files.“
„The app isn't loading anything.“
Reviews about Infomaniak value for money
307 mentions · 87% positive · 7% negative
Reviewers consistently highlight Infomaniak’s strong value for money, with 237 positive mentions out of 267 total references to this aspect. The overall sentiment remains highly favorable, supported by a steady average rating of 4.7 stars across the past year, with peaks above 4.9 in early 2026. Customers appreciate the combination of privacy-focused infrastructure, European data hosting, and open-source transparency as core reasons why the pricing feels justified. While a small number of negative comments point to specific limitations, such as low free-tier quotas, limited functionality in free plans, or perceived high costs for larger storage, these are outweighed by praise for reliability, performance, and ethical design. Over time, the trend shows sustained confidence, with no significant drop in satisfaction despite minor fluctuations in monthly scores. The perception of value has remained stable, even as users note trade-offs in features compared to larger, free-tier competitors.
What customers praise
Many customers highlight that Infomaniak delivers strong value by combining privacy, performance, and ethical practices at a fair price. Users often say the service feels worth every cent, especially when compared to major tech providers that rely on data monetization. The ability to use core features without an account, secure data handling, and low environmental impact are cited as key reasons why the cost is justified. Several reviewers describe the service as a reliable, high-quality alternative to Google or Microsoft, particularly for those prioritizing data autonomy.
What customers said:
- „Particularly useful for storing and sharing documents.“
„Particularly useful for storing and sharing documents.“
Original„Particulièrement utile pour le stockage et le partage des documents“
Common complaints
Some users express frustration with the limitations of free-tier offerings, particularly the low number of daily queries in Euria and the 250 MB file transfer cap. Others note that the lack of free email addresses or basic features like shared folder sync undermines the perceived value, especially for casual users. A few reviewers feel the pricing for larger storage plans, such as 1 TB for 19.99 CHF, is too high compared to competitors. These concerns are often tied to expectations shaped by free or low-cost alternatives, even though Infomaniak’s model is fundamentally different.
What customers said:
- „The 250 MB limit could be improved“
„The 250 MB limit could be improved“
Original„el límite de 250 megas se podría mejorar“
- „the subscription states that 2 email addresses are included“
„the subscription states that 2 email addresses are included“
Original„in dem Abo steht man hätte 2 Email Adressen inklusive“
Representative value for money reviews
Short excerpts - full reviews are available at the original source.
„The fact that the service is free and does not require an account to use all functions is incredible!“
„The storage is substantial“
„Very low price (19.99 for 1 TB).“
Reviews about Infomaniak communication
218 mentions · 44% positive · 45% negative
Reviewers report mixed experiences with Infomaniak’s communication tools, reflecting a trend of growing frustration despite strong initial praise for privacy and transparency. While 81 positive mentions highlight the platform’s commitment to data protection, ethical operations, and user-friendly design, 94 negative mentions point to persistent issues with reliability, notification delivery, and account management. The overall sentiment has fluctuated over time, with a peak in early 2026 at 4.26 stars in February, followed by a sharp decline to 2.5 stars in August 2026, suggesting a recent deterioration in service quality. Many users appreciate the Swiss-based infrastructure and GDPR compliance, but recurring complaints about email delivery failures, app bugs, and poor customer support have eroded trust. The balance between positive and negative feedback remains close, but the downward trend in recent months indicates growing dissatisfaction.
What customers praise
Customers frequently praise Infomaniak’s communication tools for their privacy-first approach, transparency, and ethical foundation. Many highlight the benefits of having data centers in Switzerland, which reinforces trust in data protection and compliance with GDPR. Users also appreciate the absence of ads and the clean, functional design of the email interface. The service is often described as a reliable alternative to international providers, especially for those prioritizing sustainability and digital sovereignty.
What customers said:
- „with the data privacy of a Swiss company“
„with the data privacy of a Swiss company“
Original„avec la confidentialité des données d'une société suisse“
- „Very good email address“
„Very good email address“
Original„Sehr gute Mail-Adresse“
Common complaints
Common complaints focus on unreliable email delivery, delayed or missing notifications, and technical issues within the app. Several users report not receiving emails for extended periods, while others highlight significant delays in push notifications, sometimes up to 25 seconds. The difficulty in logging out or switching accounts, along with errors during login attempts, has frustrated users. Some also criticize the absence of basic features, such as a dedicated calendar app, or the removal of simple customization options, like the ability to hide the 'sent with Infomaniak Mail' tag.
What customers said:
- „Cannot get the morning's emails“
„Cannot get the morning's emails“
Original„Impossible d'avoir les mails de la matinée“
- „hasn't sent emails for months now!“
„hasn't sent emails for months now!“
Original„non invia e-mail da ormai mesi!“
Representative communication reviews
Short excerpts - full reviews are available at the original source.
„Called a few times already.“
„Constantly busy.“
„GDPR privacy guaranteed“
Reviews about Infomaniak delivery
157 mentions · 62% positive · 15% negative
Reviewers indicate that Infomaniak’s delivery performance covering file sharing, email transmission, and data synchronization has generally improved over time, showing a strong overall trend toward positive feedback. Of the 121 mentions, 77 are positive, 12 are negative, and 32 are neutral or mixed, reflecting a clear majority of satisfaction. Ratings have remained consistently high, averaging above 4.5 stars from late 2025 through mid-2026, peaking at 4.83 stars in March 2026. Although early feedback in late 2025 revealed some instability, particularly with file transfers and synchronization, later reviews demonstrate increasing confidence in the platform’s reliability. A small number of users still report issues with upload failures, sync conflicts, and slow performance, but these are increasingly outweighed by praise for speed, privacy, and ease of use when sending and sharing files across devices.
What customers praise
Customers frequently praise Infomaniak’s delivery speed and reliability, particularly for file sharing and email. Many note that large files, up to 50GB, can be sent without issues, and that the process is straightforward and fast. The platform’s European hosting and strong privacy protections are considered key strengths that enhance trust in delivery integrity. Users also appreciate that sent files are retained for 30 days in the free version, supporting consistent communication.
What customers said:
- „Fairly simple data host.“
„Fairly simple data host.“
Original„Hébergeur de données assez simple“
- „Reliable, fast, and secure.“
„Reliable, fast, and secure.“
Original„Confiable, rápido y seguro.“
Common complaints
Common complaints include inconsistent file transfers, sync failures, and upload interruptions. Some users report needing to restart uploads multiple times due to mid-transfer drops, while others note that background sending frequently fails. Sync issues across devices especially on Android and iOS are frequently reported, along with problems such as duplicated files and failed synchronization. A few users also report being locked out of their accounts or experiencing delays in verification processes.
What customers said:
- „Annoying that I sometimes have to restart 3 times because the transfer cuts off in the…“
„Annoying that I sometimes have to restart 3 times because the transfer cuts off in the middle“
Original„nervig, dass ich zum Teil 3x neu anfangen muss, weil die Übertragung mittendrin abbricht“
- „constant crashes during both uploading and downloading on other devices“
„constant crashes during both uploading and downloading on other devices“
Original„continui blocchi sia nel caricamento che nel download su altro dispositivo“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„Sending 50GB without any problem.“
„I am unable to receive my classes“
„Great for ease of sending.“
Reviews about Infomaniak durability
80 mentions · 61% positive · 36% negative
Reviewers report that Infomaniak’s durability referring to the reliability, stability, and long-term performance of its services has generally been positive, with 41 out of 60 mentions expressing satisfaction. Many users highlight the platform’s consistent uptime, long-term file retention, and stable operation over years of use. However, a notable number of complaints center on intermittent outages, sync failures, and issues with data recovery, particularly around email and file storage. While the overall trend shows strong support, especially in 2025 and early 2026 with several 5-star ratings, there have been dips in satisfaction during mid-2026, including reports of extended downtime and lost data. These fluctuations suggest that while Infomaniak is seen as durable for long-term use, short-term reliability remains a concern for some users.
What customers said:
- „that makes real efforts in terms of sustainability“
„that makes real efforts in terms of sustainability“
Original„qui fait de vrais efforts en termes de durabilité“
- „The file stays for a long time on the servers“
Reviews about Infomaniak fit & sizing
63 mentions · 57% positive · 30% negative
Reviewers report mixed experiences with Infomaniak’s fit and sizing, particularly in its mobile and tablet applications, though overall sentiment has trended positively over time. While 26 reviews express satisfaction, praising the apps’ simplicity, speed, and intuitive design, 14 highlight significant usability issues, especially on mobile devices and in specific functions like file management and calendar access. The balance of positive to negative mentions has improved steadily from early 2025, with a strong peak in February 2026 at 4.8 stars, followed by a dip in August 2026 to 2 stars due to a surge in critical feedback. Despite this, the majority of users still find the core services functional and well-designed, particularly for email and file transfer. The trend suggests ongoing refinement, with persistent pain points in mobile ergonomics and feature parity across platforms.
What customers said:
- „Very convenient availability“
„Very convenient availability“
Original„dispo très confortable“
- „The system integrates perfectly into my workflow.“
„The system integrates perfectly into my workflow.“
Original„Das System integriert sich perfekt in mein Workflow“
Reviews about Infomaniak billing & payment
34 mentions · 21% positive · 68% negative
Reviewers report mixed experiences with Infomaniak’s billing and payment system, with a clear trend toward dissatisfaction in recent months. Out of 31 mentions, 19 are negative and only 7 are positive, indicating a significant imbalance in customer sentiment. Early 2025 saw relatively neutral to positive feedback, with a 5-star review in June 2025 and a 4-star rating in March. However, from early 2026 onward, ratings dropped sharply, with multiple 1-star reviews citing payment failures, account access issues, and poor customer support. The lowest scores came in January and March 2026, with several users reporting that payment attempts failed across multiple credit cards, and that the system either rejected valid credentials or led to error pages. Despite some praise for the platform’s privacy focus and clean interface, the recurring technical and procedural hurdles in billing have eroded trust. The overall trend shows a decline in satisfaction, particularly around payment processing and account management, though a small number of users still appreciate the ethical and transparent nature of the service.
What customers said:
- „kDrive is run by Infomaniak, a Swiss company that respects GDPR“
„kDrive is run by Infomaniak, a Swiss company that respects GDPR“
Original„kDrive est tenu par Infomaniac, société suisse qui respecte le RGPD“
- „without excessive advertising and data theft.“
„without excessive advertising and data theft.“
Original„sans publicité et vol de données à outrance“
Infomaniak products & services in the reviews
What reviewers say about each Infomaniak offering. Mentions are reviews that name the product. ·
Reviews about Infomaniak Mail Service
590 mentions · 3.9/5 · top themes: Quality, Customer service, Ordering & website
Infomaniak on infomaniak.com ↗
An email service that enables users to create and manage email addresses using their own domain, featuring spam protection and encryption.
Reviewers report that Infomaniak’s email service elicits strong opinions, with a clear majority expressing satisfaction despite notable frustrations. Of 590 total mentions, 369 are positive and 140 are negative, indicating a generally favorable sentiment overall. The service has maintained a consistent average rating above 4.0 stars for most of 2026, peaking at 4.4 stars in June. However, ratings dipped significantly in August 2026 to 3.5 stars, suggesting a recent spike in user issues. Many users praise the service for its privacy focus, reliability, and independence from major tech giants. At the same time, recurring complaints center on usability, especially on iOS and macOS, with reports of bugs, broken features, and poor mobile app performance. While the core functionality is seen as solid by many, the user experience on certain devices remains a persistent pain point.
What customers said:
- „fast and efficient“
„fast and efficient“
Original„rapide efficace“
- „a solid alternative to the Google ecosystem“
„a solid alternative to the Google ecosystem“
Original„une solide alternative à l'écosystème Google“
Short excerpts - full reviews are available at the original source.
„works better than Apple Mail which doesn’t use IMAP Push with Infomaniak“
„Good email client“
Reviews about Infomaniak kDrive
148 mentions · 4.1/5 · top themes: Quality, Customer service, Ordering & website
Infomaniak on infomaniak.com ↗
A cloud storage service that enables users to back up files, collaborate on them, and securely share them without depending on third parties.
Reviewers report that kDrive, Infomaniak’s cloud storage service, is generally seen as reliable and privacy-focused, with a strong emphasis on secure file sharing and stability. Of the 148 mentions, 100 are positive, 31 negative, indicating a clear overall trend toward satisfaction. The service has maintained a consistently high rating, averaging around 4.2 stars across the review period, with notable spikes in positive feedback in early 2026. However, some users have raised concerns about app stability, particularly on mobile devices and certain operating systems, and a few have reported issues with login, file downloads, and account access. While the core functionality is praised, usability and interface design have drawn criticism, especially for mobile users. The balance of feedback suggests that while kDrive is trusted for its security and performance, it still faces challenges in user experience consistency across platforms.
What customers said:
- „Great app, excellent way to share large files with others.“
„Great app, excellent way to share large files with others.“
Original„Super App, tolle Möglichkeit große Dateien mit anderen zu teilen.“
- „I'm currently experiencing app crashes when I try to load the 'my shares' section.“
„I'm currently experiencing app crashes when I try to load the 'my shares' section.“
Original„j'ai actuellement des crash de l'app quand j'essaie de charger la section mes partages.“
Short excerpts - full reviews are available at the original source.
„I use kDrive and overall I find it a solid, stable, and very reliable service for file management and synchronization.“
„when changing phones I lost all access to the kDrive software“
Reviews about Infomaniak kSuite PRO
91 mentions · 3.8/5 · top themes: Quality, Ordering & website, Customer service
Infomaniak on infomaniak.com ↗
The professional version of the collaboration suite, designed for organizations that want to work together within a fully independent and secure ecosystem.
Reviewers of Infomaniak’s kSuite PRO report a mixed but generally improving experience, with a clear trend toward higher satisfaction over time despite persistent technical issues. Of the 91 mentions, 49 are positive, 20 are negative, and 22 are neutral or mixed, indicating that while many users appreciate the service’s privacy-focused design and usability, significant concerns remain around stability and functionality. The overall rating has fluctuated, dipping to 2.5★ in May 2026 before recovering to 4.25★ in June and stabilizing around 3.7★ in the following months. This suggests that recent updates have addressed some long-standing bugs, though new issues continue to emerge. Users consistently praise the clean interface and strong privacy stance, but recurring complaints about crashes, syncing problems, and missing features, especially on desktop and mobile, have kept the experience inconsistent for many.
What customers said:
- „Fast, intuitive, secure (servers in Switzerland)“
„Fast, intuitive, secure (servers in Switzerland)“
Original„Rápido, intuitivo, seguro (servidores en Suiza)“
- „It's simple, fluid,“
„It's simple, fluid,“
Original„C'est simple, fluide,“
Reviews about Infomaniak Public Cloud (IaaS)
91 mentions · 4.5/5 · top themes: Quality, Customer service, Value for money
Infomaniak on infomaniak.com ↗
A powerful and affordable cloud infrastructure for developers and businesses managing their own projects in the cloud.
Reviewers report that Infomaniak’s Public Cloud (IaaS) service generally receives strong praise for its privacy-focused, European-based infrastructure and reliable performance, with 75 positive mentions out of 91 total. The overall sentiment has remained consistently positive, with an average rating of 4.5 stars across the review period. Although the service has experienced some fluctuations in monthly ratings, including a slight drop in early 2026 before recovering, most users emphasize its speed, security, and ethical values. A small but notable number of negative reviews cite issues with app stability, particularly on mobile platforms, as well as limitations in photo management and offline functionality. Despite these concerns, the majority of feedback reflects satisfaction with core cloud features such as file synchronization and storage capacity.
What customers said:
- „Files sync easily“
„Files sync easily“
Original„Les fichiers se synchronisent facilement“
- „Everything you expect from a cloud drive“
„Everything you expect from a cloud drive“
Original„Tout ce dont on attend d'un drive dans le cloud“
Reviews about Infomaniak Swiss Backup
69 mentions · 4.3/5 · top themes: Quality, Customer service, Ordering & website
Infomaniak on infomaniak.com ↗
A cloud backup service for devices that automatically creates backups and protects data using strong encryption.
Reviewers indicate that Infomaniak’s Swiss Backup service is generally well-regarded for its privacy-focused design, reliability, and Swiss identity, with 55 positive mentions out of 69 total. The overall sentiment remains strongly positive, though feedback has shown some fluctuations over time, particularly in late 2025 and early 2026, when several 3-star reviews cited technical issues and limitations in file synchronization. Despite these concerns, the service has regained strong approval in mid-2026, with multiple 5-star ratings highlighting its performance and simplicity. The balance of praise over criticism remains clear, and users consistently appreciate the service’s commitment to data sovereignty and independence from major tech platforms.
What customers said:
- „Stunning application, secure, faster and very reliable.“
- „File size is no problem, as it works up to 50GB.“
„File size is no problem, as it works up to 50GB.“
Original„Dateigröße ist kein Problem, da bis zu 50GB funktionieren.“
Reviews about Infomaniak Euria
68 mentions · 4.3/5 · top themes: Quality, Customer service, Value for money
Infomaniak on infomaniak.com ↗
An independent AI assistant that protects privacy and improves energy efficiency by using 100% of data center waste heat to warm homes.
Reviewers report that Euria, Infomaniak’s AI assistant, has generally received strong praise for its privacy-focused design and ethical approach, with 53 positive mentions out of 68 total. The overall sentiment remains positive, though there are notable concerns about functionality and accessibility. Ratings have fluctuated slightly over time, ranging from 3.45 stars in December 2025 to a high of 5 stars in September 2025 and June 2026, with recent months stabilizing around 4.4 to 4.6 stars. While many users appreciate Euria’s commitment to data privacy and sustainability, some report technical issues such as login failures, password problems, and limited language support. A few users also note that the AI’s performance lags behind larger models like ChatGPT, particularly in mobile use and complex tasks. Despite these drawbacks, the majority of feedback highlights Euria as a trustworthy, non-intrusive alternative to mainstream AI tools.
What customers said:
- „I feel calm, discreet, secure, and reassured here.“
„I feel calm, discreet, secure, and reassured here.“
Original„je suis tranquille ici et discrète et sécurisée et rassurée“
- „It's not perfect, but it works fine for simple tasks.“
„It's not perfect, but it works fine for simple tasks.“
Original„Nie jest idealna, ale przy prostych rzeczach daje radę.“
Reviews about Infomaniak kSuite
63 mentions · 4.2/5 · top themes: Quality, Customer service, Value for money
Infomaniak on infomaniak.com ↗
A privacy-focused collaboration suite offering lifetime free email addresses, cloud storage, and AI support, built on data protection and sustainability.
Reviewers report that Infomaniak’s kSuite service generally receives strong praise for its privacy-focused design, reliability, and user-friendly tools, with 49 positive mentions out of 63 total. The overall sentiment remains largely positive, though there are notable fluctuations in satisfaction over time, particularly in late 2026 when ratings dipped to 3.2★ and 2.5★ in July and August, respectively. These drops were linked to service outages, account access issues, and slow support responses. Despite these setbacks, the service rebounded with several 5-star reviews in early 2026, suggesting that improvements or resolved issues have helped restore confidence. The majority of users appreciate kSuite’s Swiss-based infrastructure and commitment to data privacy, with many citing it as their primary email and collaboration platform.
What customers said:
- „I recommend it 100%, it has become my main email app“
„I recommend it 100%, it has become my main email app“
Original„je recommande à 100% c'est devenu mon application de messagerie principale“
- „whenever I had technical issues I got helpful, knowledgeable support from a real person“
Reviews about Infomaniak Domain Privacy
59 mentions · 4.3/5 · top themes: Quality, Customer service, Value for money
Infomaniak on infomaniak.com ↗
A protection service that conceals the personal data linked to a domain, keeping it from appearing in public WHOIS records.
Reviewers overwhelmingly praise Infomaniak’s domain privacy features, with 48 positive mentions out of 59 total, reflecting a strong overall sentiment. Customers consistently highlight the service’s commitment to privacy, ethical data handling, and environmental sustainability as key strengths. The positive feedback has remained consistently high, especially from 2025 through mid-2026, with multiple 5-star ratings across several months. However, a small but notable number of negative reviews have emerged, primarily focused on registration requirements and app compatibility. These concerns, while limited in number, point to friction in the onboarding process and accessibility for users prioritizing privacy at the system level. Despite these issues, the trend shows a stable and favorable perception of Infomaniak’s domain privacy offering over time.
What customers said:
- „I would like to compliment whoever created this service“
„I would like to compliment whoever created this service“
Original„Vorrei fare i complimenti a chi ha creato questo servizio“
- „that's what I found here with infomaniak“
Reviews about Infomaniak Video Streaming
48 mentions · 3.6/5 · top themes: Quality, Ordering & website, Customer service
Infomaniak on infomaniak.com ↗
A tool for live-streaming events and online TV that includes built-in recording capabilities.
Reviewers report mixed experiences with Infomaniak’s video streaming and file transfer capabilities, with a clear majority expressing satisfaction despite recurring technical issues. Of the 48 mentions, 31 are positive, highlighting the service’s reliability and ease of use for sharing videos, especially over stable internet connections. The remaining 16 reviews are negative, primarily focused on upload failures, app crashes, and inconsistent performance across devices and operating systems. While the overall sentiment remains positive, the rating trend shows a decline from strong 5-star feedback in early 2025 to lower scores in mid-2026, with several months recording ratings below 4 stars. This dip suggests growing frustration with performance and stability, particularly during video uploads, though many users still praise the service when it functions as intended.
What customers said:
- „I recommend it 😇“
„I recommend it 😇“
Original„Lo recomiendo 😇“
- „If you have bad Wi-Fi, it’s not a good idea to use this“
Reviews about Infomaniak Site Creator
37 mentions · 4.3/5 · top themes: Ordering & website, Customer service, Quality
Infomaniak on infomaniak.com ↗
A simple tool for building websites without coding, offering templates and a drag-and-drop editor.
Reviewers report that Infomaniak’s Site Creator tool has received generally positive feedback, with 29 out of 37 mentions highlighting its functionality, speed, and ethical design. Overall sentiment has improved over time, evolving from early frustrations in late 2025 to consistently high ratings in 2026, peaking at 5 stars in multiple months. Although some users continue to experience technical issues particularly with login problems, app stability on iPad, and inconsistent feature availability these concerns are outweighed by strong endorsements for the tool’s reliability, ease of file sharing, and privacy-first approach. The trend reflects a clear upward trajectory in satisfaction, indicating that recent updates have addressed earlier shortcomings.
What customers said:
- „Infinitely better than WeTransfer.“
„Infinitely better than WeTransfer.“
Original„Infinitamente mejor que WeTransfer“
- „The best app and site for transferring files.“
„The best app and site for transferring files.“
Original„La meilleure appli et site pour transférer des fichiers.“
Reviews about Infomaniak SwissTransfer
36 mentions · 4.5/5 · top themes: Quality, Value for money, Customer service
Infomaniak on infomaniak.com ↗
A free file transfer service for sending files up to 50 GB without registration and with high security.
Reviewers report that SwissTransfer, Infomaniak’s file-sharing service, is widely praised for being free, fast, and privacy-focused, with a strong emphasis on ease of use and performance. The overall sentiment is strongly positive, with 29 out of 36 mentions rated positively, and the average rating has steadily improved over time, reaching 5 stars in multiple recent months. Users consistently highlight its speed, lack of registration requirement, and strong privacy protections due to data being stored in Switzerland. A few negative reviews point to limitations such as a low number of transfers per month, technical issues with access in certain regions, and problems with account access or support. Despite these concerns, the trend shows growing satisfaction, especially from users who have replaced services like WeTransfer with SwissTransfer.
What customers said:
- „Highly recommended for anyone that values the transfer of high quality videos!“
- „Excellent service!!“
Reviews about Infomaniak VPS Cloud
33 mentions · 4.6/5 · top themes: Quality, Customer service, Durability
Infomaniak on infomaniak.com ↗
A virtual server running Linux or Windows, designed for custom requirements and offering full control.
Reviewers overwhelmingly praise Infomaniak’s VPS Cloud for its strong privacy protections, European-based infrastructure, and ethical operations. Out of 33 mentions, 29 are positive, with only 2 negative comments, indicating a consistently favorable sentiment. The overall trend shows high satisfaction, particularly in 2025 and early 2026, with multiple 5-star ratings across several months. A dip in ratings occurred in July 2026, with one 2-star review citing poor support and a failed recovery feature, and another 4-star review noting a lack of local network synchronization, issues that stand out against the broader positive feedback. Despite these isolated concerns, the majority of users highlight reliability, data security, and alignment with personal values around privacy and sustainability.
What customers said:
- „server in Europe“
„server in Europe“
Original„serveur en Europe“
- „synchronization works on all devices“
„synchronization works on all devices“
Original„die Synchronisation läuft auf allen geräten“
Reviews about Infomaniak Web Hosting
15 mentions · 3.9/5 · top themes: Customer service, Value for money, Quality
Infomaniak on infomaniak.com ↗
A website hosting solution featuring over 100 CMS templates, SSL certificates, and fast performance.
Reviewers report that Infomaniak’s web hosting service generally receives strong praise for its ethical values, data privacy focus, and affordability, with 11 out of 15 reviews rating it positively. The overall sentiment remains largely favorable, especially for users who prioritize GDPR compliance and open-source principles. However, a consistent thread of criticism centers on usability and technical limitations, particularly around the registration process and platform features. While the service has maintained a high rating in recent months, especially in 2025 and 2026, there have been notable dips in satisfaction, including a 1-star review citing a broken sign-up process and another criticizing the lack of PHP documentation. These issues appear to be isolated but impactful, suggesting that while the core hosting experience is solid, user onboarding and feature completeness remain weak spots. The trend shows fluctuating satisfaction over time, with several 3-star and 4-star reviews indicating mixed experiences, but a clear rebound in quality perception in the most recent months.
What customers said:
- „I really like this service“
„I really like this service“
Original„J'aime beaucoup ce service“
- „Great cheaper alternative to other big cloud providers.“
Infomaniak review sources, coverage and method
The overall 4.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.4 / 5 | 1,747 | 27.8% | View profile ↗ | |
| Google Play | 4.2 / 5 | 1,665 | 26.4% | View profile ↗ | |
| Google Play | 4.8 / 5 | 1,395 | 22.2% | View profile ↗ | |
| Apple App Store | 4.6 / 5 | 458 | 7.3% | View profile ↗ | |
| Apple App Store | 3.8 / 5 | 439 | 7% | View profile ↗ | |
| Apple App Store | 4.3 / 5 | 321 | 5.1% | View profile ↗ | |
| Trustpilot | 4.0 / 5 | 270 | 4.3% | View profile ↗ | |
| Weighted overall | 4.5 / 5 | 6,295 | 100% | ||
Period covered: 2020-01 – 2026-11. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 1,747 reviews
- Google Play : 1,665 reviews
- Google Play : 1,395 reviews
- Apple App Store : 458 reviews
- Apple App Store : 439 reviews
- Apple App Store : 321 reviews
- Trustpilot : 270 reviews
Period covered: Jan 2020 – Nov 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
About Infomaniak
Infomaniak is an independent Swiss cloud platform that offers email, cloud storage, collaboration tools, and hosting solutions for individuals and businesses. All services are hosted in Europe and built on open-source technologies, with a strong focus on privacy, sustainability, and digital sovereignty. The platform operates a transparent, environmentally friendly infrastructure and provides lifelong free services, including kSuite, Euria, and kDrive.
Infomaniak Network AG, Les Acacias, Schweiz
From Infomaniak's newsroom
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What AI assistants say about Infomaniak
based on 69 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). Infomaniak Reviews November 2026 – 4.5/5 from 6,295 reviews. Retrieved 3 November 2026 from https://citatio.ai/infomaniak-reviews/
Data verifiable via our public audit log: Methodology · Transparency