Infomaniak Reviews & Ratings September 2026
- Ordering & website(230)
- Communication(93)
- Billing & payment(20)
- Returns & refunds(8)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
Infomaniak has 5,657 publicly available reviews across 7 platforms, providing a complete, evidence-based view of its reputation. The overall rating, recurring customer themes, sentiment trends over time, and a SWOT summary are all based on these reviews and linked to their sources.
Key findings
- Infomaniak has a 4.5-star average rating from 5,657 reviews across 7 portals.
- Customers rate value for money most positively, with 246 out of 280 mentions being positive.
- Returns and refunds receive the most criticism, with 8 out of 10 mentions being negative.
What changed in August 2026
In August 2026, 265 new reviews were analyzed; the average rating held at 4.4 stars.
- New reviews
- 265
- Average rating
- 4.4/5
- Positive share
- 81% (82% ↓)
Most-discussed themes
- Quality — +3 vs prior month
- Customer service — +1 vs prior month
- Ordering & website — +4 vs prior month
- Value for money — +3 vs prior month
- Delivery — +6 vs prior month
About Infomaniak
Infomaniak is a Swiss cloud platform that provides email, cloud storage, collaboration tools, and hosting for individuals and businesses. All services run in Europe using open-source technologies. The platform emphasizes privacy, sustainability, and digital sovereignty. Infomaniak operates a transparent, environmentally friendly infrastructure. It offers lifelong free services including kSuite, Euria, and kDrive.
What AI assistants say about Infomaniak
based on 68 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Value for money: 87% positive across 280 mentions
- Quality: 79% positive across 1281 mentions
- Packaging: 78% positive across 5 mentions
Weaknesses
- Returns & refunds: 78% negative across 10 mentions
- Billing & payment: 68% negative across 31 mentions
- Communication: 46% negative across 199 mentions
Opportunities
- Address returns & refunds to lift overall sentiment
- Lean on strength in value for money in marketing
Threats
- Ongoing criticism of returns & refunds could deter new customers
Reviews by portal
The overall 4.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.4 / 5 | 1,625 | 28.7% | View profile ↗ | |
| Google Play | 4.1 / 5 | 1,566 | 27.7% | View profile ↗ | |
| Google Play | 4.8 / 5 | 1,202 | 21.2% | View profile ↗ | |
| Apple App Store | 3.8 / 5 | 398 | 7% | View profile ↗ | |
| Apple App Store | 4.6 / 5 | 383 | 6.8% | View profile ↗ | |
| Apple App Store | 4.3 / 5 | 278 | 4.9% | View profile ↗ | |
| Trustpilot | 4.2 / 5 | 205 | 3.6% | View profile ↗ | |
| Weighted overall | 4.5 / 5 | 5,657 | 100% | ||
What this analysis covers
- Google Play : 1,625 reviews
- Google Play : 1,566 reviews
- Google Play : 1,202 reviews
- Apple App Store : 398 reviews
- Apple App Store : 383 reviews
- Apple App Store : 278 reviews
- Trustpilot : 205 reviews
Period covered: Jan 2020 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality1281× mentions
1000positive228negativeQuality received 1281 mentions, with 79% positive and 17% negative feedback, making it a clear strength.
Customer service628× mentions
444positive141negativeCustomer service has 70% positive feedback and 23% negative feedback across 628 mentions, making it a clear strength.
Ordering & website490× mentions
173positive230negativeOrdering & website received 490 mentions, with 39% positive feedback and 43% negative feedback, making it a mixed area.
Value for money280× mentions
246positive19negativeValue for money received 280 mentions, with 87% positive and 7% negative feedback, making it a clear strength.
Communication199× mentions
82positive93negativeCommunication received 199 mentions, with 44% positive feedback and 46% negative feedback, making it a mixed area.
Delivery132× mentions
84positive14negativeDelivery has 132 mentions. 68% of feedback is positive, 11% is negative. Delivery is largely positive.
Durability63× mentions
43positive18negativeDurability received 63 mentions, with 68% positive feedback and 28% negative feedback, making it largely positive.
Fit & sizing50× mentions
29positive14negativeFit & sizing receives positive feedback in 62% of 50 mentions and negative feedback in 30%. Fit & sizing is largely positive.
Billing & payment31× mentions
6positive20negativeBilling & payment has 16% positive feedback and 68% negative feedback across 31 mentions, making it a common pain point.
Returns & refunds10× mentions
2positive8negativeReturns & refunds receive 22% positive feedback and 78% negative feedback across 10 mentions. This makes returns and refunds a common pain point.
Packaging5× mentions
4positive0negativePackaging has a 78% positive rating across 5 mentions and 0% negative feedback, making it a clear strength.
Material4× mentions
3positive0negativeMaterial received 4 mentions. 64% of feedback was positive. 0% of feedback was negative. Material is largely positive.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Value for money | Communication | Delivery |
|---|---|---|---|---|---|---|
| 2025-09 | 4.1 | 4.0 | 3.5 | 4.8 | 4.4 | 3.7 |
| 2025-10 | 4.6 | 4.4 | 3.6 | 5.0 | 3.0 | 5.0 |
| 2025-11 | 4.5 | 4.4 | 3.5 | 4.8 | 3.3 | 4.6 |
| 2025-12 | 4.5 | 4.2 | 3.5 | 4.4 | 3.7 | 4.8 |
| 2026-01 | 4.4 | 4.1 | 3.8 | 4.9 | 4.0 | 4.7 |
| 2026-02 | 4.6 | 4.2 | 4.0 | 4.8 | 4.3 | 4.6 |
| 2026-03 | 4.4 | 4.3 | 3.5 | 4.6 | 3.6 | 4.8 |
| 2026-04 | 4.3 | 4.0 | 3.5 | 4.6 | 4.1 | 4.8 |
| 2026-05 | 4.2 | 3.8 | 3.9 | 4.7 | 3.8 | 4.2 |
| 2026-06 | 4.5 | 4.5 | 3.8 | 4.9 | 3.0 | 4.7 |
| 2026-07 | 4.3 | 3.7 | 3.4 | 4.3 | 3.5 | 4.2 |
| 2026-08 | 4.2 | 3.8 | 3.6 | 4.6 | 3.3 | 4.1 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 4.43 | 171 |
| 2025-10 | 4.60 | 169 |
| 2025-11 | 4.56 | 163 |
| 2025-12 | 4.44 | 261 |
| 2026-01 | 4.61 | 370 |
| 2026-02 | 4.60 | 368 |
| 2026-03 | 4.50 | 355 |
| 2026-04 | 4.54 | 212 |
| 2026-05 | 4.44 | 317 |
| 2026-06 | 4.60 | 320 |
| 2026-07 | 4.44 | 316 |
| 2026-08 | 4.35 | 265 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 79% | 9% | 12% | 171 |
| 2025-10 | 87% | 4% | 9% | 169 |
| 2025-11 | 83% | 7% | 10% | 163 |
| 2025-12 | 82% | 6% | 12% | 261 |
| 2026-01 | 85% | 8% | 7% | 370 |
| 2026-02 | 86% | 7% | 7% | 368 |
| 2026-03 | 85% | 4% | 11% | 355 |
| 2026-04 | 81% | 10% | 9% | 212 |
| 2026-05 | 82% | 6% | 12% | 317 |
| 2026-06 | 86% | 6% | 8% | 320 |
| 2026-07 | 82% | 6% | 12% | 316 |
| 2026-08 | 81% | 6% | 13% | 265 |
Products & services
- Mail Service - 590 mentions
- kDrive - 148 mentions
- kSuite PRO - 91 mentions
- Public Cloud (IaaS) - 91 mentions
- Swiss Backup - 69 mentions
- Euria - 68 mentions
- kSuite - 63 mentions
- Domain Privacy - 59 mentions
- Video Streaming - 48 mentions
- Site Creator - 37 mentions
- SwissTransfer - 36 mentions
- VPS Cloud - 33 mentions
- Web Hosting - 15 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„It is such a pain to have to use the Web app only to do so.“
„easy to transfer over to transfer over in a link or to a different email“
„just so peaceful and with peace of mind that you files are safe and secure“
„top swiss quality“
„it’s incredibly easy to use“
„Euria has an amazing economical impact!“
„I like it pretty much“
„Competent, friendly support via email.“
What Reddit users say about Infomaniak
Additional source: 106 Reddit discussions about Infomaniak reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„My experience is bad.“
„For changing from mykSuite to kSuite Pro you'll need to create a new organization I think.“
„are there perhaps any fellow enthusiasts here who have experience with Infomaniak’s Public Cloud / IaaS?“
„Advice on moving from my kSuite to kSuite Pro“
„I stumbled across this Swiss service Infomaniak.“
„nodes took like 2 hours (maybe outage) to provision“
„It took me a long time to switch ecosystem fully, mostly because of the confusion.“
„The price is really fair … their package for 10€ per month“
„you need to create an application password in the manager“
„Infomaniak best meets both of those“
„you wrote on Reddit that you were working toward encryption at ...“
„You created EURIA to enforce the Chinese censorship policies.“
Frequently asked questions
What is the Infomaniak Manager app like?
The Infomaniak Manager app has a poorly designed interface and is considered overly complicated, with users calling it a 'mess' and 'out of place.' Some reviewers still value its functionality and overall performance despite the interface issues.
User Experience
Reviewers say the Infomaniak Manager app feels overly complex and poorly integrated. One user called it a 'mess.' Another described it as an 'out-of-place app' that causes frustration. The app is seen as a burden, not a helpful tool.
Value & Functionality
The app has interface issues but retains value due to Infomaniak's strong privacy focus and European-based services. One reviewer calls the price excellent, stating the app's flaws do not outweigh its benefits.
Design & Interface
Users criticize the Manager app's design as outdated and not user-friendly. The app lacks a refined, professional look. Core services remain reliable, but the app's interface falls behind other cloud platforms.
What customers said:
- „It would be great if the app's design could be made a bit more elegant“
„It would be great if the app's design could be made a bit more elegant“
Original„Es wäre toll, wenn man das Design der App etwas edler gestalten könnte“
- „An irrelevant app that complicates my life“
„An irrelevant app that complicates my life“
Original„une app hors-sujet qui me complique la vie“
What is Infomaniak's service status like, and how do they communicate outages?
Infomaniak's service status and incident communication receive mixed reviews. Some users report serious outages and delayed responses. Others note the company's transparency in post-mortem reports.
Outage Reliability
Some users experienced major outages that disrupted business operations. One reviewer reported no email notifications during or after a significant incident. Although the system claims multi-layered power redundancy, a single module failure caused complete downtime, highlighting reliability concerns.
Communication Gaps
Several reviewers report slow support response times and poor communication during outages. One user said their website was inaccessible with no error message. Infomaniak did not respond despite being contacted by a certificate authority.
Transparency & Follow-Up
Infomaniak publishes post-mortem reports, which some users recognize as a positive step toward transparency. The company does not send proactive alerts during incidents, a recurring complaint.
What customers said:
- „The certificate authority contacted your site and received no response.“
- „I received no email about this incident. Not during, not since.“
What is Infomaniak Geneve known for in customer reviews?
Infomaniak Geneve is recognized for its ethical and eco-friendly practices. It supports local communities. Its digital services are well designed and user-focused.
Ethical Impact
Infomaniak Geneve is praised for its ethical and environmental values. One user said using the service helps heat homes in Geneva. The platform supports sustainable and community-focused goals.
Service Quality
Customers in Geneva report a positive and thoughtful experience with the local service. The service is described as friendly and well-structured. The platform's design is seen as inspiring and engaging, encouraging users to explore its features more deeply.
Local Trust
Infomaniak operates its infrastructure in Switzerland using open-source tools and European servers. This setup supports a perception of reliability and local commitment. Users value the privacy-conscious design and European operation of the service.
What customers said:
- „Ethical and eco-responsible.“
„Ethical and eco-responsible.“
Original„éthique et eco responsable“
- „The service in Geneva was also nice recently“
„The service in Geneva was also nice recently“
Original„der Service in Geneve war zuletzt auch nett“
How does Infomaniak's Nextcloud-based kDrive perform in terms of usability and privacy?
Infomaniak's kDrive, built on Nextcloud, provides strong privacy and performance. Some users report limitations in file management and app functionality. Issues include restricted folder selection and incomplete image gallery features.
Privacy & Performance
Reviewers praise kDrive for its privacy-focused design and solid performance. It is stable, fast, and lightweight. One reviewer plans to migrate more services to kDrive because of its reliability and strong privacy focus.
App Limitations
Users report functional issues in the mobile and desktop apps. Folder selection options are limited. Images can only be sorted by modification date. The built-in viewer has minimal features.
Feature Gaps
Users value the open-source foundation and Linux compatibility despite technical gaps. Core file storage and sync functions are dependable. Advanced features like email aliases are missing even on paid plans, which is seen as a missed opportunity.
What customers said:
- „The audio player is very basic; it doesn't play in the background.“
„The audio player is very basic; it doesn't play in the background.“
Original„Der Audio Player ist sehr einfach, er spielt nicht im Hintergrund ab“
- „Very efficient and privacy-friendly.“
„Very efficient and privacy-friendly.“
Original„Très efficace et respectueux de la vie privée.“
- „The app's gallery and image features are unfortunately poor.“
„The app's gallery and image features are unfortunately poor.“
Original„Die Galerie und die Bildfunktionen der App sind leider mangelhaft.“
- „Works correctly, no issues.“
„Works correctly, no issues.“
Original„Fonctionne correctement, sans problème.“
What is Infomaniak's web hosting service like?
Infomaniak provides web hosting with data stored in Switzerland and Europe. The company is known for strong customer service and ethical practices. It is recognized for reliable, privacy-focused hosting.
Privacy & Location
Infomaniak hosts data in Switzerland and Europe. The company prioritizes privacy and reliability. Users value avoiding American tech giants by choosing a European provider.
Support Quality
Customer support receives top ratings for being fast, professional, and helpful. Users praise its responsiveness and expertise in resolving technical issues.
Room for Improvement
Most feedback is positive, but some users say the platform needs clearer documentation and more transparency about data handling. They suggest independent audits to verify European data retention compliance.
What customers said:
- „Hosting data in Switzerland is a strong selling point.“
„Hosting data in Switzerland is a strong selling point.“
Original„l'hébergement en Suisse des données est un argument de poids“
- „Top notch and hosted in Europe“
„Top notch and hosted in Europe“
Original„au top et hébergement en Europe“
- „I have chosen Infomaniak for 6 years“
„I have chosen Infomaniak for 6 years“
Original„J’ai choisi depuis 6 ans Infomaniak“
- „Excellent support.“
„Excellent support.“
Original„Excellent support.“
How do Infomaniak's IMAP settings work with external email clients?
Infomaniak's IMAP settings reliably sync emails with external clients such as Outlook and Apple Mail. Some users report occasional delays in push notifications and limited customization options.
Reliable Sync
Infomaniak's IMAP functionality works reliably and supports smooth synchronization with external email clients like Outlook and Apple Mail. The service offers a full set of features and loads quickly when accessed via IMAP.
Notification Issues
Some users experience delays or missing push notifications on mobile devices. One reviewer reported that notifications sometimes arrive after the email has already been read.
Feature Gaps
The IMAP setup works, but users want OAuth2 authentication, dark mode for emails, notification badges, a widget, and more flexible folder management.
What customers said:
- „everything loads quickly“
„everything loads quickly“
Original„alles lädt schnell“
- „Great and, above all, very fast.“
„Great and, above all, very fast.“
Original„top und vor allem sehr schnell“
- „Works really well“
„Works really well“
Original„fonctionne vraiment très bien“
- „sometimes I get it after having read the email, which is weird“
What do users say about Infomaniak's services and customer support?
Infomaniak receives mixed reviews. Users praise its privacy-focused services and ease of use. Complaints include slow customer support responses and occasional service outages.
Service Quality
Infomaniak prioritizes privacy, sustainability, and open-source technology. kDrive and Euría deliver high-quality performance. Users value the intuitive design and reliable functionality of Infomaniak's cloud storage and email services.
Customer Support
Several users report frustration with customer support due to long response times, lack of follow-up, and unhelpful replies, particularly during outages. Some say they were ignored after requesting refunds or reporting technical issues, which damages trust in the service.
Ordering & Pricing
Pricing is generally fair and competitive. Some users report confusion about whether taxes are included in quoted prices. The ordering process and website usability receive mixed feedback. Users cite unclear navigation and inconsistent information.
What customers said:
- „Euria has provided me with the same quality of content as some of its competitors“
- „I YouTubed how to do it and watched great reviews on SwissTransfer and fell in love…“
„I YouTubed how to do it and watched great reviews on SwissTransfer and fell in love with it.“
- „kDrive cloud storage works excellently.“
- „I have a business to run, not an outage to babysit.“
How do I set up Infomaniak with Outlook?
Setting up Infomaniak with Outlook is possible but comes with technical and functional challenges. Users report Outlook crashes, missing calendar sync, and problems when switching between emails.
Setup Difficulties
Setting up Infomaniak with Outlook causes problems on some systems, including Tahoe 26.5, where the program crashes repeatedly during setup. The process is not always smooth and requires careful attention.
Calendar Synchronization
Infomaniak and Outlook lack calendar synchronization, a major issue reported by several users. This forces users to manage calendars in multiple apps, reducing efficiency and causing frustration.
Positive Experiences
Some users find the email app positive overall. The app is simple and intuitive. It works reliably once set up. A few users say it could replace Outlook, especially when compared to Apple Mail.
What customers said:
- „schon beim Abschluss der Einführungsroutine stürzte das Programm immer wieder ab“
- „Infomaniak synchronisiert keine Kalender mit Outlook“
„Infomaniak synchronisiert keine Kalender mit Outlook“
Original„Infomaniak doesn’t synch calendars with Outlook“
- „Das Layout ähnelt sehr stark an dem von MS Outlook. Sehr schade. Wird MS verwendet.“
- „sonst kann ich meinen Outlook nicht löschen“
From Infomaniak's newsroom
Newsroom items are published by Infomaniak itself.
Cite this page
Citatio (2026). Infomaniak Reviews September 2026 – 4.5/5 from 5,657 reviews. Retrieved 2 September 2026 from https://citatio.ai/infomaniak-reviews/
Data verifiable via our public audit log: Methodology · Transparency