Helsana Reviews & Ratings November 2026
Helsana reviews: the verdict
Reviewers report mixed experiences with Helsana. 15% of customers give positive feedback while 77% express dissatisfaction. Issues with ordering and the website are common. Customer service receives 29% positive mentions and 66% negative comments. Quality, communication, billing, and payment all face significant criticism. Over 70% of reviews mention problems. The main complaints are poor website performance and weak customer service.
Key findings
- Across 1,652 reviews on 5 portals, the recency-weighted average is 2.6 out of 5.
- The last 12 months average 2.7 out of 5 from 223 reviews (+0.1).
- Customer service is the most positively rated theme: 29% of 136 mentions are positive.
- Billing & payment draws the most criticism: 95% of 22 mentions are negative.
- Ordering & website(131)
- Customer service(90)
- Quality(32)
- Communication(21)
- Billing & payment(21)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
1,652 reviews · 5 portals · 2019-05 – 2026-11 · Methodology ↗ · Verify a quote ↗
What changed in October 2026
In October 2026, 19 new reviews were analyzed; the average rating moved from 2.0 to 1.9 stars.
- New reviews
- 19
- Average rating
- 1.9/5 (2.0 ↓)
- Positive share
- 21% (13% ↑)
Most-discussed themes
- Customer service — -6 vs prior month
- Communication — +2 vs prior month
- Ordering & website — +2 vs prior month
- Quality — -11 vs prior month
- Value for money — unchanged
Helsana rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-12 | 3.42 | 24 |
| 2026-01 | 2.77 | 26 |
| 2026-02 | 2.61 | 18 |
| 2026-03 | 2.67 | 21 |
| 2026-04 | 2.75 | 12 |
| 2026-05 | 3.00 | 18 |
| 2026-06 | 2.93 | 15 |
| 2026-07 | 2.00 | 16 |
| 2026-08 | 2.80 | 20 |
| 2026-09 | 2.04 | 24 |
| 2026-10 | 1.95 | 19 |
| 2026-11 | 1.00 | 1 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-12 | 42% | 4% | 54% | 24 |
| 2026-01 | 35% | 0% | 65% | 26 |
| 2026-02 | 28% | 0% | 72% | 18 |
| 2026-03 | 24% | 5% | 71% | 21 |
| 2026-04 | 25% | 0% | 75% | 12 |
| 2026-05 | 39% | 6% | 56% | 18 |
| 2026-06 | 27% | 7% | 67% | 15 |
| 2026-07 | 19% | 6% | 75% | 16 |
| 2026-08 | 35% | 10% | 55% | 20 |
| 2026-09 | 13% | 4% | 83% | 24 |
| 2026-10 | 21% | 5% | 74% | 19 |
| 2026-11 | 0% | 0% | 100% | 1 |
Themes over time
Data as table
| Month | Ordering & website | Customer service | Quality | Communication | Billing & payment | Value for money |
|---|---|---|---|---|---|---|
| 2024-04 | - | - | - | - | - | 5.0 |
| 2024-08 | - | - | - | - | - | 2.0 |
| 2024-09 | - | - | - | - | - | 3.0 |
| 2025-01 | - | - | 1.0 | - | - | 5.0 |
| 2025-02 | - | - | 1.0 | - | - | 2.0 |
| 2025-03 | - | - | - | 3.0 | 5.0 | 5.0 |
| 2025-07 | - | - | 5.0 | - | 1.0 | 1.0 |
| 2025-08 | - | - | - | 3.0 | - | - |
| 2025-10 | - | - | - | 1.0 | 1.0 | - |
| 2025-11 | - | 2.6 | 5.0 | 1.0 | - | - |
| 2025-12 | 3.0 | 2.9 | 5.0 | - | 2.4 | 3.0 |
| 2026-01 | 2.1 | 4.3 | 1.0 | 3.0 | 1.0 | - |
| 2026-02 | 1.8 | 2.8 | 5.0 | 1.0 | 1.0 | - |
| 2026-03 | 2.5 | 3.7 | 1.0 | 2.0 | 2.3 | 5.0 |
| 2026-04 | 2.9 | 3.0 | - | - | - | - |
| 2026-05 | 3.0 | 2.9 | - | 1.0 | - | 1.0 |
| 2026-06 | 2.7 | 3.0 | - | - | 2.0 | - |
| 2026-07 | 1.8 | 1.7 | 1.5 | - | 1.0 | - |
| 2026-08 | 4.0 | 3.1 | 2.3 | 3.0 | 1.0 | - |
| 2026-09 | 3.0 | 1.7 | 2.1 | 2.0 | 1.0 | 1.0 |
| 2026-10 | 1.0 | 1.6 | 3.0 | 1.8 | 1.0 | 1.0 |
| 2026-11 | 1.0 | - | - | 1.0 | - | - |
Latest Helsana customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„I wanted to use spotify during my session but I couldnt and I had to listen to a robot talking all the time…“
„Just arrived at a trail and of course the trails functionality doesn’t work anymore“
„you have to disconnect and reconnect your garmin watch regularly for the points to get added“
„humans on the other end who are competent and friendly“
„easy, reliable, quick responses“
„Super application“
What Reddit users say about Helsana
From 8 Reddit threads that mention Helsana. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„The new perk is access to the ...“
„Happy with Helsana“
„It pays for gym membership and check-ups and the like.“
„I am currently insured with Helsana, which is still providing ...“
Helsana review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis.
Ordering & website171× mentions
26positive131negativeCustomer service136× mentions
40positive90negativeQuality43× mentions
10positive32negativeCommunication24× mentions
3positive21negativeBilling & payment22× mentions
1positive21negativeValue for money13× mentions
3positive9negative
Helsana review sources, coverage and method
The overall 2.6 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.1 / 5 | 603 | 36.5% | View profile ↗ | |
| Apple App Store | 3.2 / 5 | 537 | 32.5% | View profile ↗ | |
| Apple App Store | 3.0 / 5 | 257 | 15.6% | View profile ↗ | |
| Apple App Store | 3.5 / 5 | 213 | 12.9% | View profile ↗ | |
| Trustpilot | 1.3 / 5 | 42 | 2.5% | View profile ↗ | |
| Weighted overall | 2.6 / 5 | 1,652 | 100% | ||
Period covered: 2019-05 – 2026-11. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 603 reviews
- Apple App Store : 537 reviews
- Apple App Store : 257 reviews
- Apple App Store : 213 reviews
- Trustpilot : 42 reviews
Period covered: May 2019 – Nov 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
What AI assistants say about Helsana
based on 84 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). Helsana Reviews November 2026 – 2.6/5 from 1,652 reviews. Retrieved 3 November 2026 from https://citatio.ai/helsana-reviews/
Data verifiable via our public audit log: Methodology · Transparency