Bookfactory Reviews & Ratings September 2026
- Quality(221)
- Customer service(125)
- Delivery(93)
- Ordering & website(49)
- Value for money(18)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
Bookfactory has 582 publicly available reviews across 1 platform, providing a complete, evidence-based view of its reputation. The overall rating is based on these reviews. Customer themes, sentiment trends over time, and a SWOT summary are all derived directly from the reviews and linked to their sources.
Key findings
- Bookfactory has a 4.8 out of 5 star rating from 582 reviews on one portal.
- Customer service received 125 positive mentions out of 129 total mentions, the highest positive rating among all customer feedback categories.
- Packaging draws the most criticism (3 of 7 mentions negative).
What changed in August 2026
In August 2026, 39 new reviews were analyzed; the average rating held at 4.8 stars.
- New reviews
- 39
- Average rating
- 4.8/5
- Positive share
- 90% (96% ↓)
Most-discussed themes
- Quality — +3 vs prior month
- Customer service — +10 vs prior month
- Delivery — +3 vs prior month
- Ordering & website — -1 vs prior month
- Communication — +1 vs prior month
What AI assistants say about Bookfactory
based on 20 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Customer service: 98% positive across 129 mentions
- Delivery: 96% positive across 98 mentions
- Quality: 88% positive across 251 mentions
Weaknesses
- Packaging: 50% negative across 7 mentions
- Billing & payment: 39% negative across 6 mentions
- Communication: 32% negative across 17 mentions
Opportunities
- Address packaging to lift overall sentiment
- Lean on strength in customer service in marketing
Threats
- Ongoing criticism of packaging could deter new customers
Reviews by portal
The overall 4.8 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trusted Shops | 4.8 / 5 | 582 | 100% | View profile ↗ | |
| Weighted overall | 4.8 / 5 | 582 | 100% | ||
What this analysis covers
Themes in the reviews
Quality251× mentions
221positive25negativeQuality received 251 mentions, with 88% positive feedback and 9% negative feedback. Quality is a clear strength.
Customer service129× mentions
125positive3negativeCustomer service has 129 mentions, with 98% positive feedback and 2% negative feedback. This makes customer service a clear strength.
Delivery98× mentions
93positive3negativeDelivery has 96% positive feedback across 98 mentions, with 2% negative. Delivery is a clear strength.
Ordering & website71× mentions
49positive13negativeOrdering & website received 71 mentions, with 74% positive feedback and 14% negative feedback, making it a clear strength.
Value for money24× mentions
18positive5negativeValue for money has 75% positive feedback and 22% negative feedback across 24 mentions. This makes it a clear strength.
Communication17× mentions
11positive5negativeCommunication received 17 mentions, with 64% positive feedback and 32% negative feedback, making Communication largely positive.
Fit & sizing7× mentions
3positive1negativeFit & sizing receives 45% positive feedback and 17% negative feedback across 7 mentions, making it a mixed area.
Packaging7× mentions
4positive3negativePackaging has a 50% positive and 50% negative feedback rate across 7 mentions, making it a common pain point.
Billing & payment6× mentions
3positive2negativeBilling & payment has 6 mentions. 50% of feedback is positive, 39% is negative. Billing & payment is a mixed area.
Durability4× mentions
1positive3negativeDurability has a 19% positive rating and 81% negative rating across 4 mentions. Durability is a common pain point.
Returns & refunds4× mentions
3positive0negativeReturns & refunds received 72% positive feedback across 4 mentions and 0% negative feedback, making it a clear strength.
Material2× mentions
2positive0negativeMaterial received 2 mentions, all positive. 100% of feedback is positive, 0% negative. Material is a clear strength.
Themes over time
Data as table
| Month | Quality | Customer service | Delivery | Ordering & website | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-07 | - | - | - | - | - | 4.5 |
| 2025-09 | - | - | - | 4.4 | - | 3.0 |
| 2025-10 | 4.6 | 4.7 | 5.0 | 4.3 | 5.0 | 5.0 |
| 2025-11 | 4.8 | 5.0 | 5.0 | 4.5 | 4.8 | 4.5 |
| 2025-12 | 4.7 | 4.9 | 4.9 | 4.9 | 5.0 | 4.3 |
| 2026-01 | 4.7 | 4.8 | 4.8 | 4.7 | 4.6 | 4.5 |
| 2026-02 | 4.7 | 5.0 | 5.0 | 4.8 | 4.8 | 5.0 |
| 2026-03 | 4.6 | 5.0 | 4.9 | 4.8 | 4.0 | 3.0 |
| 2026-04 | 5.0 | 5.0 | 5.0 | 4.8 | 5.0 | - |
| 2026-05 | 5.0 | 5.0 | 5.0 | 4.5 | - | - |
| 2026-06 | 4.8 | 4.8 | 5.0 | 5.0 | 5.0 | 5.0 |
| 2026-07 | 4.7 | 5.0 | 4.8 | 4.8 | 5.0 | - |
| 2026-08 | 4.8 | 4.9 | 4.9 | 5.0 | - | 4.0 |
| 2026-09 | 5.0 | 5.0 | 5.0 | - | - | 5.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 4.75 | 32 |
| 2025-11 | 4.82 | 62 |
| 2025-12 | 4.83 | 105 |
| 2026-01 | 4.80 | 88 |
| 2026-02 | 4.81 | 36 |
| 2026-03 | 4.78 | 37 |
| 2026-04 | 4.96 | 24 |
| 2026-05 | 4.83 | 23 |
| 2026-06 | 4.84 | 25 |
| 2026-07 | 4.77 | 26 |
| 2026-08 | 4.82 | 39 |
| 2026-09 | 5.00 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 81% | 19% | 0% | 32 |
| 2025-11 | 92% | 5% | 3% | 62 |
| 2025-12 | 91% | 5% | 4% | 105 |
| 2026-01 | 89% | 7% | 5% | 88 |
| 2026-02 | 89% | 8% | 3% | 36 |
| 2026-03 | 92% | 5% | 3% | 37 |
| 2026-04 | 96% | 4% | 0% | 24 |
| 2026-05 | 87% | 13% | 0% | 23 |
| 2026-06 | 92% | 8% | 0% | 25 |
| 2026-07 | 96% | 4% | 0% | 26 |
| 2026-08 | 90% | 8% | 3% | 39 |
| 2026-09 | 100% | 0% | 0% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It brings me the most joy that it is produced in the Zürcher Oberland.“
„The boss Christian Burkhardt personally knows what to do if something goes wrong and takes care of it.“
„Bookfactory provides high-quality and robust photo books.“
„We (I) have been a customer since 18 years ago.“
„Super fast service!“
„Excellent print quality and super fast delivery!“
„Easy to create layouts.“
„Good selection of formats and variations.“
What Reddit users say about Bookfactory
Additional source: 2 Reddit discussions about Bookfactory reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Quality is top“
„Anyone else been surprised by the unavailability of notebooks with certain specifications?“
Frequently asked questions
How do customers rate Bookfactory overall?
Bookfactory has a 4.8 out of 5 star rating based on 582 reviews from 1 portal.
Cite this page
Citatio (2026). Bookfactory Reviews September 2026 – 4.8/5 from 582 reviews. Retrieved 2 September 2026 from https://citatio.ai/bookfactory-reviews/
Data verifiable via our public audit log: Methodology · Transparency