Bookfactory Reviews & Ratings November 2026
Bookfactory reviews: the verdict
Reviewers praise Bookfactory for product quality with 268 mentions and 88% positive feedback. Customer service is also highly rated with 135 mentions and 97% positive reviews. Delivery is consistently good with 107 mentions and 94% positive comments. The main criticism is the ordering process and website which have 78 mentions and 71% positive feedback.
Key findings
- Across 631 reviews on 1 portal, the recency-weighted average is 4.8 out of 5.
- The last 12 months average 4.8 out of 5 from 514 reviews.
- Customer service is the most positively rated theme: 97% of 135 mentions are positive.
- Quality draws the most criticism: 10% of 268 mentions are negative.
- Quality(237)
- Customer service(131)
- Delivery(101)
- Ordering & website(55)
- Value for money(20)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
631 reviews · 1 portals · 2025-07 – 2026-11 · Methodology ↗ · Verify a quote ↗
What changed in October 2026
In October 2026, 25 new reviews were analyzed; the average rating held at 5.0 stars.
- New reviews
- 25
- Average rating
- 5.0/5
- Positive share
- 96%
Most-discussed themes
- Quality — unchanged
- Ordering & website — +1 vs prior month
- Customer service — -1 vs prior month
- Delivery — -3 vs prior month
- Value for money — +2 vs prior month
Bookfactory rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-12 | 4.83 | 105 |
| 2026-01 | 4.80 | 88 |
| 2026-02 | 4.81 | 36 |
| 2026-03 | 4.78 | 37 |
| 2026-04 | 4.96 | 24 |
| 2026-05 | 4.83 | 23 |
| 2026-06 | 4.84 | 25 |
| 2026-07 | 4.77 | 26 |
| 2026-08 | 4.80 | 40 |
| 2026-09 | 4.96 | 23 |
| 2026-10 | 4.96 | 25 |
| 2026-11 | 5.00 | 3 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-12 | 91% | 5% | 4% | 105 |
| 2026-01 | 89% | 7% | 5% | 88 |
| 2026-02 | 89% | 8% | 3% | 36 |
| 2026-03 | 92% | 5% | 3% | 37 |
| 2026-04 | 96% | 4% | 0% | 24 |
| 2026-05 | 87% | 13% | 0% | 23 |
| 2026-06 | 92% | 8% | 0% | 25 |
| 2026-07 | 96% | 4% | 0% | 26 |
| 2026-08 | 90% | 8% | 3% | 40 |
| 2026-09 | 96% | 4% | 0% | 23 |
| 2026-10 | 96% | 4% | 0% | 25 |
| 2026-11 | 100% | 0% | 0% | 3 |
Themes over time
Data as table
| Month | Quality | Customer service | Delivery | Ordering & website | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-07 | - | - | - | - | - | 4.5 |
| 2025-09 | - | - | - | - | - | 3.0 |
| 2025-10 | - | - | - | - | 5.0 | 5.0 |
| 2025-11 | - | 5.0 | - | 4.5 | 4.8 | 4.5 |
| 2025-12 | 4.7 | 4.9 | 4.9 | 4.9 | 5.0 | 4.3 |
| 2026-01 | 4.7 | 4.8 | 4.8 | 4.7 | 4.6 | 4.5 |
| 2026-02 | 4.7 | 5.0 | 5.0 | 4.8 | 4.8 | 5.0 |
| 2026-03 | 4.6 | 5.0 | 4.9 | 4.8 | 4.0 | 3.0 |
| 2026-04 | 5.0 | 5.0 | 5.0 | 4.8 | 5.0 | - |
| 2026-05 | 5.0 | 5.0 | 5.0 | 4.5 | - | - |
| 2026-06 | 4.8 | 4.8 | 5.0 | 5.0 | 5.0 | 5.0 |
| 2026-07 | 4.7 | 5.0 | 4.8 | 4.8 | 5.0 | - |
| 2026-08 | 4.8 | 4.9 | 4.9 | 5.0 | - | 4.0 |
| 2026-09 | 4.9 | 5.0 | 5.0 | 5.0 | - | 5.0 |
| 2026-10 | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | - |
| 2026-11 | 5.0 | - | 5.0 | - | - | - |
Latest Bookfactory customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„It brings me the most joy that it is produced in the Zürcher Oberland.“
„The boss Christian Burkhardt personally knows what to do if something goes wrong and takes care of it.“
„Bookfactory provides high-quality and robust photo books.“
„We (I) have been a customer since 18 years ago.“
„Super fast service!“
„Excellent print quality and super fast delivery!“
What Reddit users say about Bookfactory
From 2 Reddit threads that mention Bookfactory. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„Quality is top“
„Anyone else been surprised by the unavailability of notebooks with certain specifications?“
Bookfactory review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis.
Quality268× mentions
237positive26negativeCustomer service135× mentions
131positive3negativeDelivery107× mentions
101positive3negativeOrdering & website78× mentions
55positive13negativeValue for money26× mentions
20positive5negativeCommunication18× mentions
12positive5negativeFit & sizing8× mentions
4positive1negativePackaging7× mentions
4positive3negativeBilling & payment6× mentions
3positive2negativeDurability4× mentions
1positive3negativeMaterial4× mentions
3positive1negativeReturns & refunds4× mentions
3positive0negative
Bookfactory review sources, coverage and method
The overall 4.8 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trusted Shops | 4.8 / 5 | 631 | 100% | View profile ↗ | |
| Weighted overall | 4.8 / 5 | 631 | 100% | ||
Period covered: 2025-07 – 2026-11. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
What AI assistants say about Bookfactory
based on 33 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). Bookfactory Reviews November 2026 – 4.8/5 from 631 reviews. Retrieved 3 November 2026 from https://citatio.ai/bookfactory-reviews/
Data verifiable via our public audit log: Methodology · Transparency