Bookfactory Reviews & Ratings 2026
This page is an audit of every publicly available review for Bookfactory — 545 reviews across 1 platforms — giving you a holistic, evidence-based view of Bookfactory's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary — all grounded in the reviews and linked to their sources.
Key findings
- Across 545 reviews on 1 portal, Bookfactory averages 4.8 out of 5 stars.
- Customers rate Customer service most positively (108 of 112 mentions positive).
- Billing & payment draws the most criticism (2 of 6 mentions negative).
SWOT summary
Strengths
- Customer service: 97% positive across 112 mentions
- Delivery: 95% positive across 90 mentions
- Quality: 88% positive across 237 mentions
Weaknesses
- Billing & payment: 39% negative across 6 mentions
- Communication: 27% negative across 15 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in customer service in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 4.8 / 5 score is weighted by review volume - portals with more reviews count proportionally more.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trusted Shops | 4.8 / 5 | 545 | 100% | View profile ↗ | |
| Weighted overall | 4.8 / 5 | 545 | 100% | ||
Themes in the reviews
Quality237× mentions
209positive24negativeAcross 237 mentions, 88% of Quality feedback is positive and 10% negative — Quality is a clear strength.
Customer service112× mentions
108positive3negativeAcross 112 mentions, 97% of Customer service feedback is positive and 2% negative — Customer service is a clear strength.
Delivery90× mentions
85positive3negativeAcross 90 mentions, 95% of Delivery feedback is positive and 3% negative — Delivery is a clear strength.
Ordering & website69× mentions
47positive13negativeAcross 69 mentions, 72% of Ordering & website feedback is positive and 15% negative — Ordering & website is a clear strength.
Value for money24× mentions
18positive5negativeAcross 24 mentions, 75% of Value for money feedback is positive and 22% negative — Value for money is a clear strength.
Communication15× mentions
10positive4negativeAcross 15 mentions, 68% of Communication feedback is positive and 27% negative — Communication is largely positive.
Fit & sizing7× mentions
3positive1negativeAcross 7 mentions, 45% of Fit & sizing feedback is positive and 17% negative — Fit & sizing is a mixed area.
Billing & payment6× mentions
3positive2negativeAcross 6 mentions, 50% of Billing & payment feedback is positive and 39% negative — Billing & payment is largely positive.
Packaging5× mentions
4positive1negativeAcross 5 mentions, 86% of Packaging feedback is positive and 14% negative — Packaging is a clear strength.
Returns & refunds4× mentions
3positive0negativeAcross 4 mentions, 74% of Returns & refunds feedback is positive and 0% negative — Returns & refunds is a clear strength.
Durability3× mentions
1positive2negativeAcross 3 mentions, 36% of Durability feedback is positive and 64% negative — Durability is a common pain point.
Material2× mentions
2positive0negativeAcross 2 mentions, 100% of Material feedback is positive and 0% negative — Material is a clear strength.
Themes over time
Data as table
| Month | Quality | Customer service | Delivery | Ordering & website | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-07 | - | - | - | - | - | 4.5 |
| 2025-09 | 4.8 | 4.6 | 4.6 | 4.4 | - | 3.0 |
| 2025-10 | 4.6 | 4.7 | 5.0 | 4.3 | 5.0 | 5.0 |
| 2025-11 | 4.8 | 5.0 | 5.0 | 4.5 | 4.8 | 4.5 |
| 2025-12 | 4.7 | 4.9 | 4.9 | 4.9 | 5.0 | 4.3 |
| 2026-01 | 4.7 | 4.8 | 4.8 | 4.7 | 4.6 | 4.5 |
| 2026-02 | 4.7 | 5.0 | 5.0 | 4.8 | 4.8 | 5.0 |
| 2026-03 | 4.6 | 5.0 | 4.9 | 4.8 | 4.0 | 3.0 |
| 2026-04 | 5.0 | 5.0 | 5.0 | 4.8 | 5.0 | - |
| 2026-05 | 5.0 | 5.0 | 5.0 | 4.5 | - | - |
| 2026-06 | 4.8 | 4.8 | 5.0 | 5.0 | 5.0 | 5.0 |
| 2026-07 | 4.7 | 5.0 | 4.8 | 4.8 | 5.0 | - |
| 2026-08 | 5.0 | 5.0 | 5.0 | 5.0 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 4.72 | 43 |
| 2025-10 | 4.75 | 32 |
| 2025-11 | 4.82 | 62 |
| 2025-12 | 4.83 | 105 |
| 2026-01 | 4.80 | 88 |
| 2026-02 | 4.81 | 36 |
| 2026-03 | 4.78 | 37 |
| 2026-04 | 4.96 | 24 |
| 2026-05 | 4.83 | 23 |
| 2026-06 | 4.84 | 25 |
| 2026-07 | 4.77 | 26 |
| 2026-08 | 4.80 | 5 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 86% | 7% | 7% | 43 |
| 2025-10 | 81% | 19% | 0% | 32 |
| 2025-11 | 92% | 5% | 3% | 62 |
| 2025-12 | 91% | 5% | 4% | 105 |
| 2026-01 | 89% | 7% | 5% | 88 |
| 2026-02 | 89% | 8% | 3% | 36 |
| 2026-03 | 92% | 5% | 3% | 37 |
| 2026-04 | 96% | 4% | 0% | 24 |
| 2026-05 | 87% | 13% | 0% | 23 |
| 2026-06 | 92% | 8% | 0% | 25 |
| 2026-07 | 96% | 4% | 0% | 26 |
| 2026-08 | 80% | 20% | 0% | 5 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It brings me the most joy that it is produced in the Zürcher Oberland.“
„The boss Christian Burkhardt personally knows what to do if something goes wrong and takes care of it.“
„Bookfactory provides high-quality and robust photo books.“
„We (I) have been a customer since 18 years ago.“
„Super fast service!“
„Excellent print quality and super fast delivery!“
„Easy to create layouts.“
„Good selection of formats and variations.“
What Reddit users say about Bookfactory
Additional source: 2 Reddit discussions about Bookfactory reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Quality is top“
„Anyone else been surprised by the unavailability of notebooks with certain specifications?“
Frequently asked questions
How do customers rate Bookfactory overall?
Bookfactory averages 4.8 out of 5 stars across 545 analyzed reviews on 1 portals.