iLovePDF Reviews & Ratings September 2026
- Quality(860)
- Value for money(203)
- Customer service(126)
- Ordering & website(134)
- Billing & payment(62)
- Communication(18)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
iLovePDF receives consistently high praise across Google Play, the App Store, Capterra, and Trustpilot. 96 percent of quality reviews confirm that merging, converting, and compressing PDFs works reliably. Users frequently express surprise that the free tier is genuinely usable, with daily limits described as fair. Support and tool effectiveness during urgent document needs receive steady positive feedback. Criticism is limited but notable: a small number of subscribers who wanted to cancel report difficulty reaching billing support, and refund requests are the main source of negative mentions. Ratings remain stable at 4.5. Every statement on this page links to the original review.
Key findings
- iLovePDF has a 4.5-star average rating from 10,883 reviews across 5 review portals.
- Customers rate Quality most positively (860 of 1011 mentions positive).
- Billing and payment received 62 negative mentions out of 64 total mentions, the highest criticism among all topics.
What changed in August 2026
In August 2026, 1,198 new reviews were analyzed; the average rating moved from 4.5 to 4.4 stars.
- New reviews
- 1,198
- Average rating
- 4.4/5 (4.5 ↓)
- Positive share
- 84% (86% ↓)
Most-discussed themes
- Quality — +53 vs prior month
- Ordering & website — +10 vs prior month
- Value for money — +1 vs prior month
- Customer service — +15 vs prior month
- Billing & payment — unchanged
About iLovePDF
iLovePDF is a web-based platform for managing PDF documents. It allows users to merge, split, compress, convert, edit, and secure PDFs directly in a browser. No software installation is required. The service supports individuals and businesses needing simple, secure PDF handling across devices.
What AI assistants say about iLovePDF
based on 78 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Quality: 85% positive across 1011 mentions
- Customer service: 75% positive across 172 mentions
- Value for money: 60% positive across 336 mentions
Weaknesses
- Billing & payment: 100% negative across 64 mentions
- Communication: 57% negative across 29 mentions
- Value for money: 37% negative across 336 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 4.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.4 / 5 | 8,177 | 75.1% | View profile ↗ | |
| Capterra | 4.8 / 5 | 1,513 | 13.9% | View profile ↗ | |
| Apple App Store | 4.3 / 5 | 715 | 6.6% | View profile ↗ | |
| Trustpilot | 4.9 / 5 | 453 | 4.2% | View profile ↗ | |
| Software Advice | 4.8 / 5 | 25 | 0.2% | View profile ↗ | |
| Weighted overall | 4.5 / 5 | 10,883 | 100% | ||
What this analysis covers
- Google Play : 8,177 reviews
- Capterra : 1,513 reviews
- Apple App Store : 715 reviews
- Trustpilot : 453 reviews
- Software Advice : 25 reviews
Period covered: Nov 2017 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality1011× mentions
860positive137negativeQuality received 85% positive feedback and 14% negative feedback across 1011 mentions. Quality is a clear strength.
Ordering & website380× mentions
212positive134negativeOf 380 mentions, 54% of Ordering & website feedback is positive and 35% is negative, making the overall sentiment largely positive.
Value for money336× mentions
203positive124negativeValue for money received 202 positive mentions and 124 negative mentions across 336 total mentions. The feedback is largely positive.
Customer service172× mentions
126positive39negativeCustomer service has 172 mentions, with 75% positive feedback and 21% negative feedback. Customer service is a clear strength.
Billing & payment64× mentions
0positive62negativeBilling & payment has 64 mentions, all negative. Zero positive feedback. This makes billing and payment a frequent pain point.
Communication29× mentions
8positive18negativeCommunication is a common pain point, with 57% of 29 mentions being negative and 34% positive.
Themes over time
Data as table
| Month | Quality | Ordering & website | Value for money | Customer service | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2024-10 | - | - | - | - | - | 5.0 |
| 2024-11 | - | - | - | - | - | 3.5 |
| 2025-03 | - | - | - | - | - | 3.0 |
| 2025-07 | - | - | - | - | - | 4.0 |
| 2025-08 | - | - | - | - | 1.0 | - |
| 2025-09 | - | 3.4 | 4.3 | - | 1.0 | - |
| 2025-10 | 4.1 | 3.1 | 3.4 | 3.5 | 1.3 | 1.0 |
| 2025-11 | 4.3 | 3.3 | 3.4 | 4.7 | 1.0 | 1.0 |
| 2025-12 | 4.5 | 4.1 | 3.8 | 4.8 | - | - |
| 2026-01 | 3.9 | 2.8 | 3.3 | 3.0 | 1.0 | - |
| 2026-02 | 4.2 | 3.5 | 2.3 | 4.3 | 1.0 | 1.0 |
| 2026-03 | 4.4 | 3.2 | 3.1 | 3.1 | 1.0 | 2.5 |
| 2026-04 | 4.1 | 3.7 | 3.3 | 4.1 | 1.0 | - |
| 2026-05 | 4.2 | 3.6 | 3.0 | 3.2 | 1.0 | 1.5 |
| 2026-06 | 4.4 | 4.0 | 4.0 | 4.4 | 1.1 | 2.4 |
| 2026-07 | 4.6 | 3.5 | 4.3 | 3.9 | 1.6 | 3.8 |
| 2026-08 | 4.5 | 3.5 | 3.8 | 4.4 | 1.4 | 3.3 |
| 2026-09 | 5.0 | - | - | 5.0 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 4.40 | 224 |
| 2025-11 | 4.50 | 236 |
| 2025-12 | 4.55 | 229 |
| 2026-01 | 4.48 | 253 |
| 2026-02 | 4.45 | 369 |
| 2026-03 | 4.54 | 444 |
| 2026-04 | 4.56 | 759 |
| 2026-05 | 4.46 | 1374 |
| 2026-06 | 4.41 | 1085 |
| 2026-07 | 4.54 | 1220 |
| 2026-08 | 4.45 | 1198 |
| 2026-09 | 5.00 | 10 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 83% | 4% | 12% | 224 |
| 2025-11 | 84% | 6% | 10% | 236 |
| 2025-12 | 88% | 4% | 8% | 229 |
| 2026-01 | 83% | 7% | 10% | 253 |
| 2026-02 | 80% | 9% | 11% | 369 |
| 2026-03 | 84% | 6% | 9% | 444 |
| 2026-04 | 87% | 5% | 9% | 759 |
| 2026-05 | 84% | 5% | 11% | 1374 |
| 2026-06 | 82% | 6% | 12% | 1085 |
| 2026-07 | 86% | 6% | 9% | 1220 |
| 2026-08 | 84% | 5% | 11% | 1198 |
| 2026-09 | 100% | 0% | 0% | 10 |
Customer voices
Short excerpts - full reviews are available at the original source.
„adding pre-view functionality will make it better.“
„Nice tool to handle pdf splitting, joining etc.“
„UI is so confusing“
„It's easy to use, as the UI is quite simple and friendly.“
„You can add text, photos, shapes, and more for free, without signing in or a paid plan.“
„I appreciate very much this service of iLovePDF“
„I think it is not necessary to have an expensive license for this charge of work“
„can't log in using my Gmail account on the app“
What Reddit users say about iLovePDF
Additional source: 22 Reddit discussions about iLovePDF reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„ILovePDF is basically the unofficial Indian govt database“
„It's awesome for compressing PDF's really fast“
„NOT private/secure and don't trust it with sensitive documents.“
„Completely free for life.“
„It's awesome for compressing PDF's really fast,“
„PDF Gear is the best and can do a lot more than i love pdf all offline.“
„I want to share iLovePDF.com with everyone here“
„There are so many online tools, I use ilovepdf.com“
„There are so many applications of this sort which has made life easy“
„I need an open-source application that can do PDF operations just like iLovePDF does.“
„There is a web tool (totally free) called Ilovepdf“
„ilovepdf.com has some super slick web based pdf handling tools“
Frequently asked questions
How do customers rate iLovePDF overall?
iLovePDF has a 4.5 out of 5 star rating based on 10,883 reviews from five review portals.
From iLovePDF's newsroom
- iLovePDF press kit - ilovepdf.com
- Compress PDF online. Same PDF quality less file size - ilovepdf.com
Newsroom items are published by iLovePDF itself.
Cite this page
Citatio (2026). iLovePDF Reviews September 2026 – 4.5/5 from 10,883 reviews. Retrieved 2 September 2026 from https://citatio.ai/ilovepdf-reviews/
Data verifiable via our public audit log: Methodology · Transparency