iLovePDF reviews: the verdict

4.5 / 5 Last 12 months (9,013 reviews) Plain average of all reviews from the last 12 months. All-time rating (recency-weighted, 0.9^months): 4.5 / 5. All-time: 4.5 / 5 · 12,517 reviews
5★ 9,866
4★ 1,147
3★ 299
2★ 155
1★ 1,075
12,517 Reviews
4 Sources
76% Positive

Key findings

  • Across 12,517 reviews on 4 portals, the recency-weighted average is 4.5 out of 5.
  • The last 12 months average 4.5 out of 5 from 9,013 reviews.
  • Quality is the most positively rated theme: 86% of 1,282 mentions are positive.
  • Billing & payment draws the most criticism: 95% of 83 mentions are negative.
  • 75% of the reviews come from Google Play.
What reviewers praise most
  • Quality(1,101)
  • Ordering & website(314)
  • Value for money(256)
  • Customer service(168)
What reviewers criticize most
  • Billing & payment(79)
  • Communication(21)

Derived from the analyzed reviews; each chip links to the page with the cited evidence.

12,517 reviews · 4 portals · 2017-11 – 2026-10 · Methodology ↗ · Verify a quote ↗

What changed in September 2026

In September 2026, 1,230 new reviews were analyzed; the average rating held at 4.5 stars.

New reviews
1,230
Average rating
4.5/5
Positive share
84%

Most-discussed themes

  • Quality — +41 vs prior month
  • Ordering & website — +41 vs prior month
  • Value for money — +11 vs prior month
  • Customer service — -2 vs prior month
  • Billing & payment — +3 vs prior month

iLovePDF rating trend and sentiment

Months with fewer than 5 rated reviews are left out.

Rating trend: 4.5 in 2025-11 to 4.6 in 2026-10.4.04.55.02025-112026-042026-10
Rating trend: 4.5 in 2025-11 to 4.6 in 2026-10.
Data as table
Monthly average rating
MonthAvg. ratingCount
2025-114.50236
2025-124.55229
2026-014.48253
2026-024.45369
2026-034.54444
2026-044.56759
2026-054.461374
2026-064.411085
2026-074.541220
2026-084.451207
2026-094.531230
2026-104.57430
Sentiment over time: positive share from 84% (2025-11) to 88% (2026-10).0%25%50%75%100%2025-112026-042026-10
Sentiment over time: positive share from 84% (2025-11) to 88% (2026-10).
Data as table
Monthly sentiment (shares)
MonthPositiveNeutralNegativeCount
2025-1184%6%10%236
2025-1288%4%8%229
2026-0183%7%10%253
2026-0280%9%11%369
2026-0384%6%9%444
2026-0487%5%9%759
2026-0584%5%11%1374
2026-0682%6%12%1085
2026-0786%6%9%1220
2026-0884%5%11%1207
2026-0984%7%10%1230
2026-1088%4%9%430
Themes over time
Average rating per theme across 15 months.1.01.52.02.53.03.54.04.55.02025-032026-032026-10
Average rating per theme across 15 months.
Data as table
Monthly average rating per theme
MonthQualityOrdering & websiteValue for moneyCustomer serviceBilling & paymentCommunication
2025-03 - - - - - 3.0
2025-07 - - - - - 4.0
2025-10 - - - - 1.31.0
2025-114.33.33.44.71.01.0
2025-124.54.13.84.8 - -
2026-013.92.83.33.01.0 -
2026-024.23.52.34.31.01.0
2026-034.43.23.13.11.02.5
2026-044.13.73.34.11.0 -
2026-054.23.63.03.21.01.5
2026-064.44.04.04.41.12.4
2026-074.63.54.33.91.63.8
2026-084.43.53.94.41.43.3
2026-094.54.43.94.32.24.1
2026-104.64.33.64.51.81.0

Latest iLovePDF customer voices

The most recent review passages across all portals. Each quote links to its source.

Short excerpts - full reviews are available at the original source.

„easy to upload a file“

„it allows to do edit the PDF as we want“

„It is very simple, fast, and smooth“

„It can help you best for free“

„Very good options on free“

„I freaking LOVE this program.“

What Reddit users say about iLovePDF

From 22 Reddit threads that mention iLovePDF. Community posts are opinions, not verified purchases.

Below are extracts from Reddit discussions - each linked to the original thread.

„ILovePDF is basically the unofficial Indian govt database“

„It's awesome for compressing PDF's really fast“

„NOT private/secure and don't trust it with sensitive documents.“

„Completely free for life.“

„It's awesome for compressing PDF's really fast,“

„PDF Gear is the best and can do a lot more than i love pdf all offline.“

iLovePDF review themes at a glance

Every theme is backed by classified review text. Open a theme to read its analysis.

  • Quality1282× mentions

    1101positive164negative
  • Ordering & website509× mentions

    314positive160negative
  • Value for money418× mentions

    256positive152negative
  • Customer service223× mentions

    168positive47negative
  • Billing & payment83× mentions

    2positive79negative
  • Communication38× mentions

    14positive21negative

iLovePDF review sources, coverage and method

The overall 4.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.

iLovePDF: reviews per portal
Portal Avg. rating Count Weight Latest Source
Google Play 4.4 / 5 9,383 75% View profile ↗
Capterra 4.8 / 5 1,513 12.1% View profile ↗
Apple App Store 4.3 / 5 834 6.7% View profile ↗
Trustpilot 4.9 / 5 787 6.3% View profile ↗
Weighted overall 4.5 / 5 12,517 100%

Period covered: 2017-11 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.

What this analysis cannot cover

  • Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
  • Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers

Period covered: Nov 2017 – Oct 2026

And what it cannot cover:

  • The App Store feed caps at about 500 reviews per country storefront.
  • Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.

Read the full methodology

How the numbers are made

Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗

iLovePDF compared with other brands

Similar brands analysed on citatio.ai

BrandRatingReviews
Smallpdf4.4 / 57,790

About iLovePDF

iLovePDF is a web-based platform for managing PDF documents. It allows users to merge, split, compress, convert, edit, and secure PDFs in a browser. No software installation is required. The service supports individuals and businesses. It works across devices and provides secure PDF handling.

iLovePDF, Barcelona · founded 2010

From iLovePDF's newsroom

Newsroom items are published by iLovePDF itself.

What AI assistants say about iLovePDF

Positive AI sentiment
1.1% Mentioned in AI answers
1.1% Share of voice

based on 93 analysed AI answers

🔒 Full AI-visibility report for iLovePDF Per-theme accuracy vs reviews, citation gaps, competitor share-of-voice and recommendations.
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Our analysis of AI-assistant output — not the assistants’ raw text.

Cite this page

Citatio (2026). iLovePDF Reviews October 2026 – 4.5/5 from 12,517 reviews. Retrieved 12 October 2026 from https://citatio.ai/ilovepdf-reviews/

Data verifiable via our public audit log: Methodology · Transparency