Pixum Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page analyzes 7,802 publicly available reviews of Pixum from 5 platforms, providing a complete, evidence-based view of Pixum's reputation. The overall rating, recurring customer themes, sentiment trends over time, and a SWOT summary are all based on the reviews and include links to source data.
Key findings
- Pixum has 7802 reviews across 5 portals and averages 4.6 out of 5 stars.
- Customers rate Delivery most positively (1875 of 2100 mentions positive).
- Billing and payment received 33 of 50 negative mentions, the highest of any topic.
What changed in August 2026
In August 2026, 152 new reviews were analyzed; the average rating moved from 4.6 to 4.3 stars.
- New reviews
- 152
- Average rating
- 4.3/5 (4.6 ↓)
- Positive share
- 73% (83% ↓)
Most-discussed themes
- Quality — -104 vs prior month
- Ordering & website — -5 vs prior month
- Delivery — -68 vs prior month
- Customer service — -19 vs prior month
- Value for money — -1 vs prior month
What AI assistants say about Pixum
based on 160 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Delivery: 90% positive across 2100 mentions
- Customer service: 85% positive across 742 mentions
- Quality: 85% positive across 3148 mentions
Weaknesses
- Billing & payment: 62% negative across 50 mentions
- Durability: 50% negative across 46 mentions
- Communication: 42% negative across 132 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in delivery in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 4.6 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trusted Shops | 4.8 / 5 | 5,461 | 70% | View profile ↗ | |
| Apple App Store | 3.8 / 5 | 1,063 | 13.6% | View profile ↗ | |
| Google Play | 4.1 / 5 | 881 | 11.3% | View profile ↗ | |
| Trusted Shops | 4.4 / 5 | 306 | 3.9% | View profile ↗ | |
| Trustpilot | 4.5 / 5 | 91 | 1.2% | View profile ↗ | |
| Weighted overall | 4.6 / 5 | 7,802 | 100% | ||
What this analysis covers
- Trusted Shops : 5,461 reviews
- Apple App Store : 1,063 reviews
- Google Play : 881 reviews
- Trusted Shops : 306 reviews
- Trustpilot : 91 reviews
Period covered: Feb 2015 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality3148× mentions
2700positive351negativeQuality received 3148 mentions, with 85% positive and 12% negative feedback, making it a clear strength.
Delivery2100× mentions
1875positive180negativeDelivery has 2100 mentions. 90% of feedback is positive, 8% is negative. Delivery is a clear strength.
Ordering & website1470× mentions
982positive355negativeOut of 1470 mentions, 68% of Ordering & website feedback is positive and 23% is negative, making the overall sentiment largely positive.
Customer service742× mentions
619positive110negativeCustomer service has 85% positive feedback and 13% negative feedback across 742 mentions. Customer service is a clear strength.
Value for money385× mentions
209positive149negativeValue for money received 53% positive and 39% negative feedback across 385 mentions, making it a mixed area.
Packaging183× mentions
97positive47negativePackaging received 183 mentions, with 58% positive feedback and 25% negative feedback. Packaging is largely positive.
Communication132× mentions
61positive55negativeCommunication received 132 mentions, with 45% positive feedback and 42% negative feedback, making it a mixed area.
Fit & sizing100× mentions
34positive42negativeFit & sizing received 36% positive feedback and 41% negative feedback across 100 mentions, making it a mixed area.
Material70× mentions
35positive15negativeMaterial received 70 mentions, with 60% positive feedback and 17% negative feedback, making it largely positive.
Returns & refunds66× mentions
31positive21negativeReturns & refunds received 66 mentions, with 47% positive feedback and 29% negative feedback, making it a mixed area.
Billing & payment50× mentions
16positive33negativeBilling & payment received 50 mentions, with 35% positive feedback and 62% negative feedback. Billing & payment is a common pain point.
Durability46× mentions
13positive26negativeDurability is a common pain point, with 50% negative feedback and 34% positive feedback across 46 mentions.
Themes over time
Data as table
| Month | Quality | Delivery | Ordering & website | Customer service | Value for money | Packaging |
|---|---|---|---|---|---|---|
| 2025-09 | 4.4 | 4.5 | 4.3 | 4.5 | 4.1 | 3.5 |
| 2025-10 | 4.6 | 4.7 | 4.3 | 4.4 | 4.9 | 4.0 |
| 2025-11 | 4.7 | 4.8 | 4.6 | 4.6 | 4.5 | 4.5 |
| 2025-12 | 4.7 | 4.8 | 4.6 | 4.7 | 4.5 | 4.3 |
| 2026-01 | 4.7 | 4.7 | 4.5 | 4.7 | 4.3 | 4.8 |
| 2026-02 | 4.6 | 4.7 | 4.3 | 4.3 | 4.3 | 4.5 |
| 2026-03 | 4.4 | 4.6 | 4.1 | 4.2 | 3.8 | 4.6 |
| 2026-04 | 4.6 | 4.6 | 4.4 | 4.6 | 4.3 | 3.8 |
| 2026-05 | 4.2 | 4.5 | 4.5 | 4.4 | 4.3 | 5.0 |
| 2026-06 | 4.7 | 4.8 | 4.4 | 4.7 | 4.3 | 4.5 |
| 2026-07 | 4.4 | 4.8 | 4.4 | 4.6 | 4.1 | 4.5 |
| 2026-08 | 4.4 | 4.6 | 4.3 | 3.8 | 4.1 | 4.7 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 4.21 | 75 |
| 2025-10 | 4.54 | 184 |
| 2025-11 | 4.75 | 743 |
| 2025-12 | 4.77 | 2222 |
| 2026-01 | 4.70 | 746 |
| 2026-02 | 4.65 | 409 |
| 2026-03 | 4.49 | 326 |
| 2026-04 | 4.57 | 319 |
| 2026-05 | 4.35 | 285 |
| 2026-06 | 4.68 | 355 |
| 2026-07 | 4.56 | 395 |
| 2026-08 | 4.34 | 152 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 75% | 7% | 19% | 75 |
| 2025-10 | 78% | 8% | 14% | 184 |
| 2025-11 | 89% | 6% | 4% | 743 |
| 2025-12 | 90% | 6% | 4% | 2222 |
| 2026-01 | 88% | 5% | 6% | 746 |
| 2026-02 | 86% | 7% | 6% | 409 |
| 2026-03 | 83% | 4% | 12% | 326 |
| 2026-04 | 84% | 7% | 9% | 319 |
| 2026-05 | 78% | 5% | 17% | 285 |
| 2026-06 | 88% | 5% | 7% | 355 |
| 2026-07 | 83% | 5% | 12% | 395 |
| 2026-08 | 73% | 13% | 14% | 152 |
Products & services
- Photo Calendars - 831 mentions
- Pixum Photo Book - 666 mentions
- Photo Gifts - 119 mentions
- Wall Art - 73 mentions
- Photo Cards - 52 mentions
- Photo Prints - 42 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„intranspanent pricing“
„Terrible usability“
„The app crashed every 5min.“
„however, in the upper price segment“
„I had issues with the order and the customer service helped me so quickly and efficiently!“
„prompt and exactly as I wanted!“
„The colors and format of the images are beautiful and true to original.“
„The quality is excellent.“
What Reddit users say about Pixum
Additional source: 8 Reddit discussions about Pixum reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I highly recommend Pixum.“
„I tried Pixum a few years ago but ...“
„their quality is top notch“
„I used pixum.de and was pretty happy“
Frequently asked questions
What is the experience with Pixum in Switzerland like?
Pixum in Switzerland receives mixed reviews. Customers report high prices and delivery delays as major issues. Some users praise the product quality and fast delivery when orders arrive on time.
High Prices
Pixum products in Switzerland are up to 50% more expensive than in Germany. Reviewers report frustration due to the high prices and frequent delivery issues.
Delivery Delays
Orders are not arriving within expected timeframes, with one customer reporting a package still undelivered after eight days. Delivery to Switzerland is not clearly indicated upfront, causing confusion for some customers.
Product Quality
Some users praise Pixum’s photo product quality and fast delivery when it works. One reviewer suggests adding a QR code to invoices to improve payment processing.
What customers said:
- „Unfortunately, it is only now seen that delivery to Switzerland is not available!“
„Unfortunately, it is only now seen that delivery to Switzerland is not available!“
Original„Leider sieht man erst am Schluss, dass nicht in die Schweiz geliefert wird!“
- „Moreover, Photo Products are much too expensive in Switzerland (one and a half times…“
„Moreover, Photo Products are much too expensive in Switzerland (one and a half times more than in Germany).“
Original„Zudem sind die Pixum Produkte in der Schweiz viel zu teuer (eineinhalb mal soviel wie in Deutschland)“
- „Fast delivery of the calendar“
„Fast delivery of the calendar“
Original„Die schnelle Lieferung des Kalenders“
How do customers rate Pixum's photo calendar quality and ordering experience?
Pixum's photo calendars receive consistent praise for high quality and reliable ordering. Image clarity is excellent, and delivery is fast. Some users note a limited number of photos per page, but overall satisfaction is strong.
Quality
Reviewers say the photo calendar has consistently excellent quality. Images are sharp. Materials are durable. Print quality meets or exceeds expectations. This holds especially true for personal keepsakes and gifts.
Ordering Experience
Customers find Pixum's ordering process simple and efficient, with intuitive tools and quick turnaround times. Many have used Pixum for years and remain satisfied with the website’s usability and performance.
Room for Improvement
Some users find the maximum of 10 images per page limiting and suggest more flexibility to improve the experience. This issue is minor compared to the overall positive feedback on product and service.
What customers said:
- „The development quality is very good.“
„The development quality is very good.“
Original„die qualität der entwicklung ist sehr gut.“
- „I order a calendar every year and it always has very good quality“
„I order a calendar every year and it always has very good quality“
Original„Ich bestelle jedes Jahr Fotokalender ist immer gute Qualität“
- „It would be great in the photo calendar if we could also add more images than the…“
„It would be great in the photo calendar if we could also add more images than the current maximum number.“
Original„Im Fotokalender wäre es super wenn man auch mehr Bilder einfügen könnte als die aktuelle maximale Anzahl.“
- „The quality is super please keep it up I have already created many photo calendars for…“
„The quality is super please keep it up I have already created many photo calendars for myself And ALL are super“
Original„Die Qualität ist Super bitte Weiter so Ich habe schon viele Fotokalender für mich erstellt Und ALLE Super“
What do customers say about Pixum phone cases?
Pixum's custom phone cases receive mixed reviews. Many customers praise the high quality and fast delivery. Some report defective cases or incorrect prints.
Quality & Design
Pixum's phone cases are praised for their high quality and durability. They are well-printed, sturdy, and fit phones precisely. Reviews note the cases look professional and match the preview design exactly.
Defective Products
Several customers report faulty or incorrectly printed cases. One customer received a completely defective product despite careful design. These issues are rare but impact trust in the final product.
Service & Speed
Fast delivery and responsive customer service are frequently praised. Many customers report quick turnaround times and helpful support when issues occur. This positive service experience often compensates for problems with the product itself.
What customers said:
- „Even custom-designed phone case was delivered incorrectly“
„Even custom-designed phone case was delivered incorrectly“
Original„Selbst gestaltete Handyhülle fehlerhaft geliefert“
- „Super service, fast delivery, perfect phone case, beautifully printed and very stable“
„Super service, fast delivery, perfect phone case, beautifully printed and very stable“
Original„Super Service, schnelle Lieferung, perfekte Handyhülle, schön bedruckt und sehr stabil“
How do I create a photo album on Pixum?
Reviewers say creating a photo album on Pixum is easy and enjoyable due to its intuitive app design and high-quality output. Some users report issues with account setup and syncing across devices.
Ease of Use
The Pixum app is praised for being intuitive and fun to use, with smooth navigation and a wide range of design options. Users who prepare photos in advance report fast and straightforward processing, with easy additions possible even after starting a project.
Account Issues
Some users report account creation issues, including email rejection despite correct input. Others experience project sync failures between devices, even when using the same account, disrupting workflow.
Final Result
The app delivers high-quality prints and fast delivery, leading to a positive overall experience. Once set up, the app is reliable for creating photo albums.
What customers said:
- „Unfortunately, it seems there is no synchronization between devices.“
„Unfortunately, it seems there is no synchronization between devices.“
Original„Leider scheint keine Synchronisation zwischen den Geräten stattzufinden.“
- „I'm thrilled how easy and quick I could create the photo book!“
„I'm thrilled how easy and quick I could create the photo book!“
Original„Ich bin begeistert wie einfach und schnell ich das Fotobuch erstellen konnte!“
- „If you have all the images ready beforehand, creating a book with many pages is quick…“
„If you have all the images ready beforehand, creating a book with many pages is quick and easy.“
Original„Wenn man im Vorfeld schon alle Bilder bereithält,geht das erstellen selbst eines Buches mit vielen Seiten ruckzuck.“
- „Easy to create.“
„Easy to create.“
Original„Einfach zu erstellen.“
How do I create a poster collage with Pixum?
Pixum provides simple tools for creating collage posters, including puzzle-style designs. Users find the process easy to use. Some reviewers note limited customization options. Output quality and delivery times vary.
Ease of Use
Creating a collage on Pixum is simple, especially for puzzle-style layouts. The platform offers intuitive tools that let users quickly assemble photos into a poster format.
Customization Limits
Some users are disappointed by limited collage options. They cannot choose how many photos to include. They cannot design custom layouts. Templates do not allow true customization.
Quality & Delivery Risks
The poster is often praised for its quality, but several reviewers report damage during shipping caused by oversized packaging. This means well-made collages can arrive with creases or dents, affecting their appearance.
What customers said:
- „Simple options for creating a puzzle collage“
„Simple options for creating a puzzle collage“
Original„Einfache Möglichkeiten zur Erstellung einer Puzzle-Collage“
- „It would be better if I could choose how many photos I want to include.“
„It would be better if I could choose how many photos I want to include.“
Original„Besser wäre das mann frei wählen kann wie viele Fotos ich möchte“
- „good quality of the poster“
„good quality of the poster“
Original„Qualität des Posters gut.“
From Pixum's newsroom
- Nachhaltigkeit bei Pixum - pixum.ch
Newsroom items are published by Pixum itself.
Cite this page
Citatio (2026). Pixum Reviews September 2026 – 4.6/5 from 7,802 reviews. Retrieved 2 September 2026 from https://citatio.ai/pixum-reviews/
Data verifiable via our public audit log: Methodology · Transparency