Pixum Reviews & Ratings 2026
This page is an audit of every publicly available review for Pixum — 6,832 reviews across 4 platforms — giving you a holistic, evidence-based view of Pixum's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary — all grounded in the reviews and linked to their sources.
Key findings
- Across 6832 reviews on 4 portals, Pixum averages 4.7 out of 5 stars.
- Customers rate Delivery most positively (1797 of 1987 mentions positive).
- Billing & payment draws the most criticism (20 of 37 mentions negative).
SWOT summary
Strengths
- Delivery: 90% positive across 1987 mentions
- Customer service: 90% positive across 645 mentions
- Quality: 87% positive across 2823 mentions
Weaknesses
- Billing & payment: 50% negative across 37 mentions
- Durability: 49% negative across 42 mentions
- Fit & sizing: 43% negative across 76 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in delivery in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 4.7 / 5 score is weighted by review volume - portals with more reviews count proportionally more.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trusted Shops | 4.8 / 5 | 5,397 | 79% | View profile ↗ | |
| Apple App Store | 3.8 / 5 | 1,055 | 15.4% | View profile ↗ | |
| Trusted Shops | 4.4 / 5 | 289 | 4.2% | View profile ↗ | |
| Trustpilot | 4.5 / 5 | 91 | 1.3% | View profile ↗ | |
| Weighted overall | 4.7 / 5 | 6,832 | 100% | ||
Themes in the reviews
Quality2823× mentions
2470positive276negativeAcross 2823 mentions, 87% of Quality feedback is positive and 11% negative — Quality is a clear strength.
Delivery1987× mentions
1797positive151negativeAcross 1987 mentions, 90% of Delivery feedback is positive and 8% negative — Delivery is a clear strength.
Ordering & website1176× mentions
803positive253negativeAcross 1176 mentions, 70% of Ordering & website feedback is positive and 21% negative — Ordering & website is a clear strength.
Customer service645× mentions
572positive64negativeAcross 645 mentions, 90% of Customer service feedback is positive and 9% negative — Customer service is a clear strength.
Value for money326× mentions
183positive120negativeAcross 326 mentions, 54% of Value for money feedback is positive and 38% negative — Value for money is largely positive.
Packaging173× mentions
92positive45negativeAcross 173 mentions, 57% of Packaging feedback is positive and 25% negative — Packaging is largely positive.
Communication117× mentions
58positive45negativeAcross 117 mentions, 49% of Communication feedback is positive and 39% negative — Communication is a mixed area.
Fit & sizing76× mentions
26positive33negativeAcross 76 mentions, 33% of Fit & sizing feedback is positive and 43% negative — Fit & sizing is a mixed area.
Material63× mentions
31positive14negativeAcross 63 mentions, 58% of Material feedback is positive and 18% negative — Material is largely positive.
Returns & refunds59× mentions
29positive16negativeAcross 59 mentions, 48% of Returns & refunds feedback is positive and 27% negative — Returns & refunds is a mixed area.
Durability42× mentions
12positive23negativeAcross 42 mentions, 34% of Durability feedback is positive and 49% negative — Durability is a mixed area.
Billing & payment37× mentions
16positive20negativeAcross 37 mentions, 46% of Billing & payment feedback is positive and 50% negative — Billing & payment is a common pain point.
Themes over time
Data as table
| Month | Quality | Delivery | Ordering & website | Customer service | Value for money | Packaging |
|---|---|---|---|---|---|---|
| 2025-08 | - | - | - | - | 3.3 | 3.5 |
| 2025-09 | 4.5 | 4.5 | 4.3 | 4.4 | 4.0 | 5.0 |
| 2025-10 | 4.6 | 4.7 | 4.4 | 4.4 | 4.9 | 4.4 |
| 2025-11 | 4.8 | 4.8 | 4.7 | 4.8 | 4.6 | 4.5 |
| 2025-12 | 4.7 | 4.8 | 4.6 | 4.8 | 4.5 | 4.3 |
| 2026-01 | 4.7 | 4.7 | 4.5 | 4.7 | 4.3 | 4.8 |
| 2026-02 | 4.6 | 4.7 | 4.5 | 4.4 | 4.4 | 4.5 |
| 2026-03 | 4.5 | 4.6 | 4.3 | 4.3 | 4.0 | 4.6 |
| 2026-04 | 4.6 | 4.6 | 4.4 | 4.5 | 4.2 | 3.8 |
| 2026-05 | 4.2 | 4.5 | 4.6 | 4.6 | 4.3 | 5.0 |
| 2026-06 | 4.7 | 4.8 | 4.5 | 4.7 | 4.3 | 4.5 |
| 2026-07 | 4.5 | 4.8 | 4.5 | 4.6 | 4.3 | 4.5 |
| 2026-08 | 4.2 | 4.7 | 4.6 | 5.0 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 4.21 | 48 |
| 2025-10 | 4.59 | 147 |
| 2025-11 | 4.79 | 691 |
| 2025-12 | 4.79 | 2151 |
| 2026-01 | 4.74 | 712 |
| 2026-02 | 4.70 | 394 |
| 2026-03 | 4.57 | 308 |
| 2026-04 | 4.59 | 302 |
| 2026-05 | 4.38 | 260 |
| 2026-06 | 4.69 | 339 |
| 2026-07 | 4.61 | 379 |
| 2026-08 | 4.66 | 29 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 75% | 4% | 21% | 48 |
| 2025-10 | 78% | 9% | 13% | 147 |
| 2025-11 | 91% | 6% | 3% | 691 |
| 2025-12 | 91% | 5% | 4% | 2151 |
| 2026-01 | 89% | 5% | 6% | 712 |
| 2026-02 | 88% | 7% | 5% | 394 |
| 2026-03 | 86% | 4% | 10% | 308 |
| 2026-04 | 85% | 6% | 9% | 302 |
| 2026-05 | 78% | 5% | 17% | 260 |
| 2026-06 | 88% | 5% | 6% | 339 |
| 2026-07 | 85% | 5% | 10% | 379 |
| 2026-08 | 90% | 3% | 7% | 29 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Michaela was extremely friendly and customer-oriented!“
„I had issues with the order and the customer service helped me so quickly and efficiently!“
„It took forever to be able to insert my pictures.“
„It keeps crashing and closes itself automatically.“
„prompt and exactly as I wanted!“
„The order arrived relatively quickly.“
„good quality print“
„Great design template“
What Reddit users say about Pixum
Additional source: 6 Reddit discussions about Pixum reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I highly recommend Pixum.“
„I tried Pixum a few years ago but ...“
„their quality is top notch“
„I used pixum.de and was pretty happy“
Frequently asked questions
What is the experience with Pixum in Switzerland like?
Reviewers report mixed experiences with Pixum in Switzerland, citing high prices and delivery delays as major concerns, though some appreciate the quality of products and fast delivery when it arrives.
High Prices
Reviewers frequently mention that Pixum products in Switzerland are significantly more expensive than in Germany, sometimes up to 50% higher, leading to frustration, especially when delivery issues compound the problem.
Delivery Delays
Several customers report that orders have not arrived within expected timeframes, with one stating a package was still undelivered after eight days. Some also note that delivery to Switzerland is not clearly indicated upfront, causing confusion.
Product Quality
Despite the issues, some users praise the quality of Pixum’s photo products and appreciate fast delivery when it works. One reviewer suggests adding a QR code to invoices to improve the payment process.
What customers said:
- „Unfortunately, it is only now seen that delivery to Switzerland is not available!“
„Unfortunately, it is only now seen that delivery to Switzerland is not available!“
Original„Leider sieht man erst am Schluss, dass nicht in die Schweiz geliefert wird!“
- „Moreover, Photo Products are much too expensive in Switzerland (one and a half times…“
„Moreover, Photo Products are much too expensive in Switzerland (one and a half times more than in Germany).“
Original„Zudem sind die Pixum Produkte in der Schweiz viel zu teuer (eineinhalb mal soviel wie in Deutschland)“
- „Fast delivery of the calendar“
„Fast delivery of the calendar“
Original„Die schnelle Lieferung des Kalenders“
How do customers rate Pixum's photo calendar quality and ordering experience?
Reviewers consistently praise Pixum's photo calendars for their high quality and reliable ordering process, with many noting excellent image clarity and fast delivery. A few mention limitations in the number of photos allowed per page, but overall satisfaction remains strong.
Quality
Reviewers report that the photo calendar quality is consistently excellent, with sharp image reproduction and durable materials. Many highlight that the print quality matches or exceeds expectations, especially for personal keepsakes and gifts.
Ordering Experience
Customers find the ordering process simple and efficient, with intuitive tools and quick turnaround times. Several mention they’ve used Pixum for years and continue to be satisfied with the website’s usability and performance.
Room for Improvement
A few users note that the maximum number of images per page is limiting, suggesting more flexibility would enhance the experience. However, this is a minor concern compared to the overall positive feedback on product and service.
What customers said:
- „The development quality is very good.“
„The development quality is very good.“
Original„die qualität der entwicklung ist sehr gut.“
- „I order a calendar every year and it always has very good quality“
„I order a calendar every year and it always has very good quality“
Original„Ich bestelle jedes Jahr Fotokalender ist immer gute Qualität“
- „It would be great in the photo calendar if we could also add more images than the…“
„It would be great in the photo calendar if we could also add more images than the current maximum number.“
Original„Im Fotokalender wäre es super wenn man auch mehr Bilder einfügen könnte als die aktuelle maximale Anzahl.“
- „The quality is super please keep it up I have already created many photo calendars for…“
„The quality is super please keep it up I have already created many photo calendars for myself And ALL are super“
Original„Die Qualität ist Super bitte Weiter so Ich habe schon viele Fotokalender für mich erstellt Und ALLE Super“
What do customers say about Pixum phone cases?
Reviewers report mixed experiences with Pixum's custom phone cases, with many praising the quality and fast delivery, while some received defective or incorrectly printed products.
Quality & Design
Many reviewers highlight the high quality and durability of Pixum's phone cases, noting they are well-printed, sturdy, and fit well. The cases are often described as looking professional and matching the design exactly as previewed.
Defective Products
Several customers report receiving faulty or incorrectly printed cases, with one mentioning a completely defective product despite careful design. These issues are rare but significant enough to impact trust in the final product.
Service & Speed
Fast delivery and responsive customer service are frequently praised, with many noting quick turnaround times and helpful support when issues arise. This positive service experience often offsets problems with the product itself.
What customers said:
- „Even custom-designed phone case was delivered incorrectly“
„Even custom-designed phone case was delivered incorrectly“
Original„Selbst gestaltete Handyhülle fehlerhaft geliefert“
- „Super service, fast delivery, perfect phone case, beautifully printed and very stable“
„Super service, fast delivery, perfect phone case, beautifully printed and very stable“
Original„Super Service, schnelle Lieferung, perfekte Handyhülle, schön bedruckt und sehr stabil“
How do I create a photo album on Pixum?
Reviewers report that creating a photo album on Pixum is generally easy and enjoyable, with intuitive app design and high-quality results. However, some users encounter difficulties with account setup and syncing across devices.
Ease of Use
Many reviewers praise the Pixum app for being intuitive and fun to use, with smooth navigation and a wide range of design options. Users who prepare their photos in advance find the process fast and straightforward, with easy additions even after starting the project.
Account Issues
Some users report frustration during account creation, describing loops where their email is rejected despite correct input. Others note that projects don’t sync properly between devices, even when logged in with the same account, which disrupts the workflow.
Final Result
Despite the technical hiccups, the overall experience is positive, with high-quality prints and fast delivery frequently mentioned. The app is seen as reliable for creating photo albums once the initial setup is completed.
What customers said:
- „Unfortunately, it seems there is no synchronization between devices.“
„Unfortunately, it seems there is no synchronization between devices.“
Original„Leider scheint keine Synchronisation zwischen den Geräten stattzufinden.“
- „I'm thrilled how easy and quick I could create the photo book!“
„I'm thrilled how easy and quick I could create the photo book!“
Original„Ich bin begeistert wie einfach und schnell ich das Fotobuch erstellen konnte!“
- „If you have all the images ready beforehand, creating a book with many pages is quick…“
„If you have all the images ready beforehand, creating a book with many pages is quick and easy.“
Original„Wenn man im Vorfeld schon alle Bilder bereithält,geht das erstellen selbst eines Buches mit vielen Seiten ruckzuck.“
- „Easy to create.“
„Easy to create.“
Original„Einfach zu erstellen.“
How do I create a poster collage with Pixum?
Reviewers report that Pixum offers straightforward tools for making collage posters, especially puzzle-style designs, though some users wish for more customization options. The process is generally easy, but the final product's quality and delivery can vary.
Ease of Use
Reviewers note that creating a collage on Pixum is simple, particularly for puzzle-style layouts. The platform provides intuitive tools that allow users to quickly assemble their photos into a poster format.
Customization Limits
Some users express disappointment that the collage options are limited, with no ability to freely choose how many photos to include or to design a custom layout. They feel the templates are restrictive and not truly customizable.
Quality & Delivery Risks
While the quality of the poster itself is often praised, several reviewers report damage during shipping due to oversized packaging. This suggests that even a well-made collage can arrive with creases or dents, affecting the final appearance.
What customers said:
- „Simple options for creating a puzzle collage“
„Simple options for creating a puzzle collage“
Original„Einfache Möglichkeiten zur Erstellung einer Puzzle-Collage“
- „It would be better if I could choose how many photos I want to include.“
„It would be better if I could choose how many photos I want to include.“
Original„Besser wäre das mann frei wählen kann wie viele Fotos ich möchte“
- „good quality of the poster“
„good quality of the poster“
Original„Qualität des Posters gut.“