Pixum Reviews & Ratings October 2026
Pixum reviews: the verdict
Reviewers report that Pixum maintains a strong overall rating of 4.6 out of 5 across 8,501 reviews, with a recent 12-month average of 4.7 from 6,785 reviews. Customers describe the quality of prints as consistently high, with 86% of mentions in the quality theme rated positively, citing sharpness, color accuracy, and durability in photo books and large-format prints. Delivery is praised by 89% of reviewers, with fast and reliable shipping noted, especially in late 2025. The ordering process and website receive mixed feedback, with 68% positive mentions and 23% negative, citing usability issues. Customer service is rated 84% positive, though value for money is the weakest theme, with only 55% positive mentions and 37% negative.
Key findings
- Across 8,501 reviews on 5 portals, the recency-weighted average is 4.6 out of 5.
- The last 12 months average 4.7 out of 5 from 6,785 reviews (+0.1).
- Delivery is the most positively rated theme: 89% of 2,309 mentions are positive.
- Billing & payment draws the most criticism: 63% of 48 mentions are negative.
- 70% of the reviews come from Trusted Shops.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
8,501 reviews · 5 portals · 2015-02 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 233 new reviews were analyzed; the average rating held at 4.6 stars.
- New reviews
- 233
- Average rating
- 4.6/5
- Positive share
- 85%
Most-discussed themes
- Quality — -139 vs prior month
- Delivery — -112 vs prior month
- Ordering & website — -68 vs prior month
- Customer service — -29 vs prior month
- Value for money — -5 vs prior month
Pixum rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 4.75 | 743 |
| 2025-12 | 4.77 | 2222 |
| 2026-01 | 4.70 | 746 |
| 2026-02 | 4.65 | 409 |
| 2026-03 | 4.49 | 326 |
| 2026-04 | 4.57 | 319 |
| 2026-05 | 4.35 | 285 |
| 2026-06 | 4.68 | 355 |
| 2026-07 | 4.56 | 400 |
| 2026-08 | 4.62 | 563 |
| 2026-09 | 4.60 | 233 |
| 2026-10 | 4.30 | 50 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 89% | 6% | 4% | 743 |
| 2025-12 | 90% | 6% | 4% | 2222 |
| 2026-01 | 88% | 5% | 6% | 746 |
| 2026-02 | 86% | 7% | 6% | 409 |
| 2026-03 | 83% | 4% | 12% | 326 |
| 2026-04 | 84% | 7% | 9% | 319 |
| 2026-05 | 78% | 5% | 17% | 285 |
| 2026-06 | 88% | 5% | 7% | 355 |
| 2026-07 | 84% | 5% | 12% | 400 |
| 2026-08 | 85% | 8% | 7% | 563 |
| 2026-09 | 85% | 6% | 9% | 233 |
| 2026-10 | 78% | 2% | 20% | 50 |
Themes over time
Data as table
| Month | Quality | Delivery | Ordering & website | Customer service | Value for money | Packaging |
|---|---|---|---|---|---|---|
| 2025-11 | 4.7 | 4.8 | 4.6 | 4.6 | 4.5 | 4.5 |
| 2025-12 | 4.7 | 4.8 | 4.6 | 4.7 | 4.5 | 4.3 |
| 2026-01 | 4.7 | 4.7 | 4.5 | 4.7 | 4.3 | 4.8 |
| 2026-02 | 4.6 | 4.7 | 4.3 | 4.3 | 4.3 | 4.5 |
| 2026-03 | 4.4 | 4.6 | 4.1 | 4.2 | 3.8 | 4.6 |
| 2026-04 | 4.6 | 4.6 | 4.4 | 4.6 | 4.3 | 3.8 |
| 2026-05 | 4.2 | 4.5 | 4.5 | 4.4 | 4.3 | 5.0 |
| 2026-06 | 4.7 | 4.8 | 4.4 | 4.7 | 4.3 | 4.5 |
| 2026-07 | 4.4 | 4.8 | 4.4 | 4.6 | 4.2 | 4.5 |
| 2026-08 | 4.5 | 4.7 | 4.4 | 4.3 | 4.1 | 4.5 |
| 2026-09 | 4.6 | 4.7 | 4.5 | 4.6 | 4.5 | 3.7 |
| 2026-10 | 4.3 | 4.3 | 4.6 | 3.4 | 4.8 | 5.0 |
Latest Pixum customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„best app for creating photobook ever“
„totally overpriced“
„AI customer support“
„intranspanent pricing“
„Terrible usability“
„The app crashed every 5min.“
Pixum reviews: frequently asked questions
Answered from the reviews only. Questions about a specific theme or product link to the section they come from.
How do customers rate Pixum's photo calendar quality and ordering experience?
Reviewers consistently praise Pixum's photo calendars for their high quality and reliable ordering process, noting excellent image clarity and fast delivery. A few mention limitations in the number of photos allowed per page, but overall satisfaction remains strong.
Quality
Reviewers report consistently excellent photo calendar quality, with sharp image reproduction and durable materials. Many note that the print quality meets or exceeds expectations, particularly for personal keepsakes and gifts.
Ordering Experience
Customers find the ordering process simple and efficient, thanks to intuitive tools and quick turnaround times. Several mention they’ve used Pixum for years and continue to be satisfied with the website’s usability and performance.
Room for Improvement
A few users mention that the maximum number of images per page is restrictive, suggesting greater flexibility would improve the experience. However, this is a minor issue in light of the overall positive feedback on the product and service.
What customers said:
- „The development quality is very good.“
„The development quality is very good.“
Original„die qualität der entwicklung ist sehr gut.“
- „I order a calendar every year and it always has very good quality“
„I order a calendar every year and it always has very good quality“
Original„Ich bestelle jedes Jahr Fotokalender ist immer gute Qualität“
- „It would be great in the photo calendar if we could also add more images than the…“
„It would be great in the photo calendar if we could also add more images than the current maximum number.“
Original„Im Fotokalender wäre es super wenn man auch mehr Bilder einfügen könnte als die aktuelle maximale Anzahl.“
- „The quality is super please keep it up I have already created many photo calendars for…“
„The quality is super please keep it up I have already created many photo calendars for myself And ALL are super“
Original„Die Qualität ist Super bitte Weiter so Ich habe schon viele Fotokalender für mich erstellt Und ALLE Super“
How do I create a photo album on Pixum?
Reviewers say that creating a photo album on Pixum is generally easy and enjoyable, thanks to the app’s intuitive design and high-quality results. However, some users experience difficulties with account setup and syncing across devices.
Ease of Use
Many reviewers praise the Pixum app for being intuitive and fun to use, with smooth navigation and a wide range of design options. Users who prepare their photos in advance find the process fast and straightforward, with easy additions even after starting the project.
Account Issues
Some users report frustration during account creation, describing situations in which their email is rejected despite entering it correctly. Others note that projects fail to sync properly between devices, even when logged in with the same account, disrupting the workflow.
Final Result
Despite technical hiccups, the overall experience is positive, with high-quality prints and fast delivery frequently mentioned. The app is considered reliable for creating photo albums once the initial setup is complete.
What customers said:
- „Unfortunately, it seems there is no synchronization between devices.“
„Unfortunately, it seems there is no synchronization between devices.“
Original„Leider scheint keine Synchronisation zwischen den Geräten stattzufinden.“
- „I'm thrilled how easy and quick I could create the photo book!“
„I'm thrilled how easy and quick I could create the photo book!“
Original„Ich bin begeistert wie einfach und schnell ich das Fotobuch erstellen konnte!“
- „If you have all the images ready beforehand, creating a book with many pages is quick…“
„If you have all the images ready beforehand, creating a book with many pages is quick and easy.“
Original„Wenn man im Vorfeld schon alle Bilder bereithält,geht das erstellen selbst eines Buches mit vielen Seiten ruckzuck.“
- „Easy to create.“
„Easy to create.“
Original„Einfach zu erstellen.“
What is the experience with Pixum in Switzerland like?
Reviewers report mixed experiences with Pixum in Switzerland, citing high prices and delivery delays as major concerns, though some appreciate the quality of the products and fast delivery when it arrives.
High Prices
Reviewers frequently note that Pixum products in Switzerland are significantly more expensive than in Germany, sometimes up to 50% higher, leading to frustration, especially when delivery issues compound the problem.
Delivery Delays
Several customers report that their orders did not arrive within the expected timeframes, with one stating that a package remained undelivered after eight days. Some customers also note that delivery to Switzerland is not clearly indicated upfront, causing confusion.
Product Quality
Despite the issues, some users praise the quality of Pixum’s photo products and appreciate fast delivery when it functions properly. One reviewer suggests adding a QR code to invoices to improve the payment process.
What customers said:
- „Unfortunately, it is only now seen that delivery to Switzerland is not available!“
„Unfortunately, it is only now seen that delivery to Switzerland is not available!“
Original„Leider sieht man erst am Schluss, dass nicht in die Schweiz geliefert wird!“
- „Moreover, Photo Products are much too expensive in Switzerland (one and a half times…“
„Moreover, Photo Products are much too expensive in Switzerland (one and a half times more than in Germany).“
Original„Zudem sind die Pixum Produkte in der Schweiz viel zu teuer (eineinhalb mal soviel wie in Deutschland)“
- „Fast delivery of the calendar“
„Fast delivery of the calendar“
Original„Die schnelle Lieferung des Kalenders“
How do I create a poster collage with Pixum?
Reviewers report that Pixum offers straightforward tools for creating collage posters, particularly puzzle-style designs, though some users would like more customization options. The process is generally easy, but the quality and delivery of the final product can vary.
Ease of Use
Reviewers note that creating a collage on Pixum is simple, particularly for puzzle-style layouts. The platform provides intuitive tools that allow users to quickly assemble their photos into a poster format.
Customization Limits
Some users are disappointed by the limited collage options, noting they cannot freely choose how many photos to include or design a custom layout. They find the templates restrictive and not truly customizable.
Quality & Delivery Risks
While the quality of the poster is frequently praised, some reviewers have reported damage during shipping caused by oversized packaging. This indicates that even a well-made collage may arrive with creases or dents, impacting its final appearance.
What customers said:
- „Simple options for creating a puzzle collage“
„Simple options for creating a puzzle collage“
Original„Einfache Möglichkeiten zur Erstellung einer Puzzle-Collage“
- „It would be better if I could choose how many photos I want to include.“
„It would be better if I could choose how many photos I want to include.“
Original„Besser wäre das mann frei wählen kann wie viele Fotos ich möchte“
- „good quality of the poster“
„good quality of the poster“
Original„Qualität des Posters gut.“
What do customers say about Pixum phone cases?
Reviewers report mixed experiences with Pixum's custom phone cases, with many praising the quality and fast delivery, while some received defective or incorrectly printed products.
Quality & Design
Many reviewers emphasize the high quality and durability of Pixum's phone cases, noting they are well-printed, sturdy, and fit perfectly. The cases are frequently described as looking professional and matching the design exactly as previewed.
Defective Products
Several customers report receiving faulty or incorrectly printed cases, including one who mentioned a completely defective product despite careful design. While these issues are rare, they are significant enough to impact trust in the final product.
Service & Speed
Fast delivery and responsive customer service are frequently praised, with many customers highlighting quick turnaround times and helpful support when issues occur. This positive service experience often offsets problems with the product itself.
What customers said:
- „Even custom-designed phone case was delivered incorrectly“
„Even custom-designed phone case was delivered incorrectly“
Original„Selbst gestaltete Handyhülle fehlerhaft geliefert“
- „Super service, fast delivery, perfect phone case, beautifully printed and very stable“
„Super service, fast delivery, perfect phone case, beautifully printed and very stable“
Original„Super Service, schnelle Lieferung, perfekte Handyhülle, schön bedruckt und sehr stabil“
How is the Pixum Fotobuch app experience in terms of quality and reliability?Quality
The Pixum Fotobuch app is praised for its simple handling and enjoyable design experience, but users report significant issues with photo loading, image cropping, and overall stability, which undermine the quality and reliability of the final product.
User-Friendly Design
Reviewers say the app’s interface is intuitive and enjoyable to use, with simple photo selection and project saving features. Many appreciate the straightforward design process and the high-quality output of the finished books.
Technical Issues
Despite the good interface, several users encountered critical bugs, such as photos failing to load, being cut off, or not being movable within the layout. These technical issues make the app unreliable for projects that require careful photo placement.
Final Product Quality
The final product quality varies: some users report poor photo resolution and a cheap appearance, while others praise the sharp images and overall finish. However, the inconsistency in output and the lack of full image editing tools are common complaints.
What customers said:
- „Is somehow bug-prone.“
„Is somehow bug-prone.“
Original„Ist irgendwie bug-behaftet.“
- „The photos in the photo book have rather poor quality.“
„The photos in the photo book have rather poor quality.“
Original„Die Fotos in dem Fotobuch haben eine sehr mäßige Qualität.“
- „I was actually very satisfied with the design of my photo book in the Pixum app – the…“
„I was actually very satisfied with the design of my photo book in the Pixum app – the interface is intuitive and designing it was fun.“
Original„Ich war mit der Gestaltung meines Fotobuchs in der Pixum App eigentlich sehr zufrieden – die Bedienung ist übersichtlich und das Designen macht Spaß.“
- „The photo book is unusable.“
„The photo book is unusable.“
Original„Fotobuch unbrauchbar.“
What is the quality of Pixum photo albums like?Quality
The quality of Pixum's photo albums is consistently praised by customers, who highlight excellent photo clarity, thick pages, and high-quality covers. However, some users report delays in delivery despite positive experiences with the final product.
Photo Quality
Reviewers report that Pixum photo albums deliver excellent quality, featuring high-resolution photos, thick and durable pages, and premium cover materials. Many describe the final product as elegant, high-end, and perfect for preserving memories.
Visual Results
Several customers note that the visual results are impressive even when using average-quality photos, and the printing process enhances image clarity and color accuracy. The overall finish is described as professional and visually striking.
Delivery & Usability
While quality is widely praised, a few users note delivery delays, with one mentioning the album arrived too late despite positive content. The design interface also received minor criticism for not saving certain settings, such as font size.
What customers said:
- „Quality is excellent!“
„Quality is excellent!“
Original„Qualität ist top!“
- „A very beautiful album“
„A very beautiful album“
Original„Un très bel album“
- „I have been printing my albums with Pixum for the last 5 years“
- „Super quality, fast delivery, easy to use, top!“
„Super quality, fast delivery, easy to use, top!“
Original„Super Qualität schnelle Lieferung,leichte Gestaltung ,top!“
How is the Pixum app for ordering and delivering photo products?Delivery
The Pixum app is generally praised for its intuitive design and ease of use, particularly for creating photo books, but users report significant issues with delivery reliability, unexpected shipping fees, and technical problems such as failed photo uploads. Some customers also experienced unresponsive customer service and incorrect deliveries, especially when using Apple Pay.
User Experience
Reviewers appreciate the app's clean interface and enjoyable photo book creation process, finding it easy to use and visually appealing. Many highlight the fun and creative aspects of personalizing products directly within the app.
Delivery Issues
Several users report significant delivery delays, with some receiving no products at all despite having made payments, particularly around holidays. Others note instances of incorrect deliveries, such as receiving items from a competitor (CEWE), and express frustration over being charged high shipping fees even for large orders.
App Reliability
Technical issues such as failed photo uploads and app crashes are common, especially when syncing with Google Photos. Some users also report limited design options and poor customer service, with no response after multiple attempts to contact support.
What customers said:
- „Ordered and paid via Apple Pay, never got to enter my delivery address and now it's…“
„Ordered and paid via Apple Pay, never got to enter my delivery address and now it's being sent to the wrong place.“
Original„Beställde och betalade via appel pay, fick aldrig skriva in min leveransadress och skickas nu fel.“
- „I ordered a calendar on December 31st, it's now mid-January and I still haven't…“
„I ordered a calendar on December 31st, it's now mid-January and I still haven't received anything.“
Original„Ordinato un calendario inoltre in data 31/12/24, siamo a metà gennaio e ancora non si vede nulla.“
- „I have not received the photos,“
„I have not received the photos,“
Original„Yo no he recibido las fotos,“
- „The processing and delivery seem to have NOT happened at all.“
„The processing and delivery seem to have NOT happened at all.“
Original„Die Abwicklung und Lieferung anscheinend JEDOCH NICHT.“
How do I automatically create a photo book with Pixum?Delivery
Yes, Pixum enables users to automatically create photo books via its app, with many reviewers highlighting the ease of use and high design quality. However, some users encountered technical issues during photo uploads, and one mentioned a delay in the upload process.
Ease of Use
Reviewers say the Pixum app makes creating photo books simple and enjoyable, thanks to its intuitive interface and appealing design templates. Many users appreciated the automatic layout features and the ability to quickly generate a finished product.
Technical Issues
Some users experienced issues when uploading photos, receiving error messages even though they had access to their image libraries. One reviewer stated that the app failed to load many photos, which could disrupt the creation process.
Final Result
Despite occasional upload issues, most users were satisfied with the final result, citing high-quality prints, fast delivery, and good value for money. The overall experience was positive, particularly for those who successfully completed their book creation.
What customers said:
- „The PIXUM application itself is very practical and easy to handle.“
„The PIXUM application itself is very practical and easy to handle.“
Original„Die PIXUM Anwendung ist an sich sehr praktikabel und gut zu handhaben.“
- „I am very satisfied with your work; the photo book and calendar are TOP.😊“
„I am very satisfied with your work; the photo book and calendar are TOP.😊“
Original„Bin sehr zufrieden mit Eurer Arbeit das Fotobuch und der Kalender sind TOP.😊“
- „The photo book has become beautiful, my daughter and son-in-law were impressed.“
„The photo book has become beautiful, my daughter and son-in-law were impressed.“
Original„Wunderschön ist das Fotobuch geworden, meine Tochter und mein Schwiegersohn waren beeindruckt.“
- „Great photo books, even on account.“
„Great photo books, even on account.“
Original„Ganz tolle Fotobücher,sogar per Rechnung.“
How do I create and order a Pixum Fotobuch?Ordering & website
Creating a Pixum Fotobuch can be frustrating due to frequent app crashes, loading errors, and design limitations, even though the interface is generally intuitive. Many users report problems with photo uploads, image cropping, and ordering, often without receiving timely support.
App Stability Issues
Reviewers report that the Pixum app frequently crashes during the design process, particularly when selecting a book format or loading photos. Some users encountered sudden errors like 'Hoppla, leider konnten wir das Foto nicht laden' after investing significant time in their projects.
Design Limitations
Users report that photos are frequently cropped unexpectedly and cannot be properly adjusted within the frame. There is also limited control over photo layout and arrangement per page, which restricts creative freedom during design.
Ordering & Support Problems
Many customers had difficulty completing the ordering process, with some unable to add their Fotobuch to the cart despite spending hours trying. Support responses were slow or absent, and promised discounts sometimes expired before the order was finalized.
What customers said:
- „I was actually very satisfied with the design of my photo book in the Pixum app – the…“
„I was actually very satisfied with the design of my photo book in the Pixum app – the interface is intuitive and designing it was fun.“
Original„Ich war mit der Gestaltung meines Fotobuchs in der Pixum App eigentlich sehr zufrieden – die Bedienung ist übersichtlich und das Designen macht Spaß.“
- „Images are cropped and cannot be properly moved or resized within the frame.“
„Images are cropped and cannot be properly moved or resized within the frame.“
Original„Bilder werden abgeschnitten und lassen sich dann innerhalb des Rahmens nicht richtig verschieben oder anpassen.“
- „The photo book is unusable.“
„The photo book is unusable.“
Original„Fotobuch unbrauchbar.“
- „Since this afternoon, I've been trying to add my photo book - which I spent a lot of…“
„Since this afternoon, I've been trying to add my photo book - which I spent a lot of time and heart on - to the cart.“
Original„Seit gestern Nachmittag versuche ich mein Fotobuch - in das ich viel Zeit und herzblut gesteckt habe- in den warenkorb zu bekommen“
Why aren't my Pixum vouchers working?Ordering & website
The evidence indicates that Pixum's voucher system is unreliable, with multiple reviewers reporting that vouchers failed to work, expired unexpectedly, or could not be redeemed due to technical issues or lack of support.
Voucher Failures
Reviewers report that Pixum vouchers frequently fail to function, with some stating that codes sent via email are defective or invalid. One user mentioned being unable to use a voucher due to a technical issue on their mobile device.
Expired Vouchers
Several customers found that their vouchers expired before they could use them, even after waiting just an hour. One user reported that the promised first-order discount was no longer valid by the time their order was ready.
Poor Support
Users also report poor support when issues occur, citing the absence of a clear way to contact customer service or resolve problems. Some state that the lack of communication makes it impossible to get help, even when providing a valid order number.
What customers said:
- „I am already searching for a shop replacement because Pixum is just not clean enough.“
„I am already searching for a shop replacement because Pixum is just not clean enough.“
Original„Suche bereits nach Shop-Ersatz weil Pixum einfach nicht ganz sauber ist.“
- „However, the codes are not working.“
„However, the codes are not working.“
Original„Allerdings funktionieren die Codes nicht“
- „Promo voucher expired after 1 hour!“
„Promo voucher expired after 1 hour!“
Original„Versprochener Gutschein nach 1 Std weg!“
- „Unfortunately, I could not redeem the voucher again and again.“
„Unfortunately, I could not redeem the voucher again and again.“
Original„Den Gutschein konnte ich leider wiederholt nicht einlösen.“
How can I restore a Pixum photo book I lost or couldn't complete?Customer service
The ability to restore a Pixum photo book is not clearly supported by customer service, as users report significant difficulties in recovering lost or unfinished projects, particularly when technical issues or app crashes occur. While some customers praise the quality and service, many describe poor support when attempting to recover their work.
Lost Projects
Reviewers report that Pixum's customer service fails to assist when photo books are lost due to technical errors or app crashes. One user spent hours attempting to add a book to the cart, only to experience repeated failures, with no support received via WhatsApp or email.
No Automatic Recovery
Several users report being unable to recover their work following system errors, such as a payment failure that caused the book to disappear. One reviewer had to contact support to resolve the issue, indicating that automated recovery is not reliable.
Inconsistent Support
Despite some positive feedback about customer service quality, the overall experience is inconsistent. Users who reached out for help frequently encountered delays, unfulfilled promises, or no response at all, particularly when attempting to restore unfinished books.
What customers said:
- „When I tried to pay again, the last photo book was gone.“
„When I tried to pay again, the last photo book was gone.“
Original„Als ich dann erneut bezahlen wollte, war das letze Fotobuch weg.“
- „If these features were implemented, I would only work with the app and remain loyal to…“
„If these features were implemented, I would only work with the app and remain loyal to Pixum!“
Original„Wenn das umgesetzt wird, wäre ich happy und würde nur noch über die APP arbeiten und bleibe Pixum treu!“
- „I've made several photo books and I'm very satisfied with them.“
„I've made several photo books and I'm very satisfied with them.“
Original„Ich habe bereits einige Fotobücher erstellt und bin sehr zufrieden.“
- „Since this afternoon, I've been trying to add my photo book - which I spent a lot of…“
„Since this afternoon, I've been trying to add my photo book - which I spent a lot of time and heart on - to the cart.“
Original„Seit gestern Nachmittag versuche ich mein Fotobuch - in das ich viel Zeit und herzblut gesteckt habe- in den warenkorb zu bekommen“
What Reddit users say about Pixum
From 8 Reddit threads that mention Pixum. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„I highly recommend Pixum.“
„I tried Pixum a few years ago but ...“
„their quality is top notch“
„I used pixum.de and was pretty happy“
Pixum review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality3477× mentions
2983positive387negativeDelivery2309× mentions
2066positive194negativeOrdering & website1591× mentions
1075positive373negativeCustomer service813× mentions
680positive119negativeValue for money422× mentions
232positive157negativePackaging198× mentions
103positive53negativeCommunication136× mentions
63positive57negativeFit & sizing116× mentions
42positive47negativeMaterial75× mentions
40positive16negativeReturns & refunds68× mentions
30positive23negativeDurability49× mentions
14positive26negativeBilling & payment48× mentions
17positive30negative
Reviews about Pixum quality
3,477 mentions · 86% positive · 11% negative
Reviewers consistently identify Pixum’s quality as a strong point, with 2,878 positive mentions out of 3,376 total references, reflecting a highly favorable overall sentiment. Customers frequently commend the sharpness, color accuracy, and durability of printed photos, particularly in photo books and large-format prints. The trend reveals a steady improvement in ratings from 4.38 stars in September 2025 to a peak of 4.72 in December 2025 and February 2026, indicating growing confidence in the product’s consistency. However, a decline to 4.16 in May 2026 and subsequent fluctuations suggest occasional quality issues that have drawn criticism. Despite these dips, the majority of feedback remains positive, with most complaints centered on specific instances of damage, paper texture, or color shifts rather than systemic failures. The overall trajectory indicates that while quality is generally reliable, it has exhibited some variability over time.
What Customers Praise
Customers frequently commend Pixum for producing high-quality prints with accurate colors and sharp details. Many note that photos look true to the original, especially in photo books and framed prints. The paper quality and binding are often described as durable and professional, with several reviewers calling the results 'perfect' or 'super'. The consistency in image reproduction across multiple orders reinforces trust in the brand’s output.
What customers said:
- „The quality is top-notch“
„The quality is top-notch“
Original„Die Qualität ist top“
- „Compliments on the quality, also very good.“
„Compliments on the quality, also very good.“
Original„Kompliment Qualität auch sehr gut.“
Common Complaints
Common complaints focus on physical defects like creases, dents, and wrinkled pages, especially in large posters and photo books. Some users report unsatisfactory print quality, including blurry images, poor color reproduction, and paper that feels inferior to previous orders. A few mention issues with product packaging that led to damage during shipping, though Pixum’s customer service is often praised for resolving these problems quickly.
What customers said:
- „unfortunately, it arrived matt and not shiny like the others.“
„unfortunately, it arrived matt and not shiny like the others.“
Original„leider ist es ‚matt‘ gekommen und nicht glänzend wie die anderen.“
- „As usual with large posters, there were creases and dents in the paper.“
„As usual with large posters, there were creases and dents in the paper.“
Original„Wie immer bei grossen Postern, waren Knicke und Dellen im Papier.“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„superb photo quality“
„of very high cover and photo page quality“
„and the quality“
Reviews about Pixum delivery
2,309 mentions · 89% positive · 8% negative
Reviewers indicate that Pixum’s delivery experience is generally positive, with 1,948 positive mentions out of 2,225 total references, reflecting strong overall satisfaction. Most customers commend the speed and reliability of deliveries, particularly in the second half of 2025 when ratings reached above 4.8 stars. However, a consistent minority highlight concerns regarding delivery delays, unclear communication, and high shipping costs. Although there is a slight decline in ratings from late 2025 into 2026, especially in August 2026 when the score fell to 4.33, the overall sentiment remains favorable. Many users emphasize that despite occasional issues, Pixum’s delivery performance continues to rank among the best in the photo printing market.
What customers praise
Customers frequently highlight the speed of Pixum’s delivery as a major strength. Many mention receiving their orders within just a few days, with some describing the process as 'extremely fast' or 'prompt'. The quick turnaround is especially appreciated for time-sensitive gifts, such as holiday presents, and is often cited as a key reason for repeat business. This emphasis on fast delivery is a consistent theme across multiple positive reviews.
What customers said:
- „The quick delivery“
„The quick delivery“
Original„Die schnelle Lieferung“
- „the delivery times are short“
„the delivery times are short“
Original„die Lieferzeiten sind kurz“
Common complaints
Common complaints focus on delivery delays, particularly when orders are expected during holidays or urgent timeframes. Some users report not receiving their packages even after the promised delivery window had passed, with one customer missing a Christmas event due to a late arrival. Others note poor communication, including a lack of updates or failure to respond to inquiries about shipment status. These issues are frequently tied to frustration with customer service, which some say failed to provide timely or helpful responses.
What customers said:
- „It hasn't arrived yet.“
„It hasn't arrived yet.“
Original„Es ist noch nicht eingetroffen.“
- „Delivery usually takes longer than expected.“
„Delivery usually takes longer than expected.“
Original„Geht eher länger für die Lieferung.“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„Extremely fast delivery“
„Fast delivery.“
„The ordered photos were already there in a few days.“
Reviews about Pixum ordering & website
1,591 mentions · 68% positive · 23% negative
Reviewers indicate that Pixum’s ordering process and website experience have shown a mixed but generally improving trend over time, with a strong foundation of positive feedback offset by ongoing technical and usability challenges. Overall, 1189 positive mentions exceed 589 negative ones, reflecting favorable customer sentiment, although concerns about app stability and checkout friction persist. The rating has fluctuated slightly, reaching a peak of 4.6 stars in November 2025 before declining in early 2026, pointing to some recent user frustration. Nevertheless, many customers continue to commend the site’s ease of use and design tools, while others emphasize recurring issues such as app crashes, lost projects, and payment difficulties. The balance between praise and criticism has remained relatively stable, with recent improvements in interface design and speed noted.
What customers praise
Customers frequently praise Pixum’s website for being intuitive and visually appealing. Many highlight the ease of accessing photos, the helpful pre-designed layouts, and the overall smooth experience when creating photo books. The platform is described as user-friendly and enjoyable, with several users noting they’ve ordered multiple times and would recommend it. The ability to quickly start a project and navigate through design options is seen as a major strength.
What customers said:
- „I would order it again anytime.“
„I would order it again anytime.“
Original„Würde jederzeit wieder bestellen.“
- „The application is easy to use and extremely intuitive.“
„The application is easy to use and extremely intuitive.“
Original„application facile d’utilisation et hyper intuitive“
Common complaints
Common complaints focus on technical issues with the app, such as frequent crashes, freezing, and failure to save progress. Users report losing work due to sudden closures or automatic project changes, even after weeks of editing. Problems with Google Photos integration, password resets, and account creation loops are also frequently mentioned. Some users say the app has become nearly unusable, with one describing it as little more than a static screen with a loading message.
What customers said:
- „The app is unfortunately just a screensaver with the text ‘We are preparing your photos’“
„The app is unfortunately just a screensaver with the text ‘We are preparing your photos’“
Original„Die App ist leider nur noch ein Screensaver mit dem Text „Wir bereiten deine Fotos vor““
- „Download the app, had to select images manually to print, had to create an account.“
„Download the app, had to select images manually to print, had to create an account.“
Original„App herunterladen, mühevoll Bilder ausgesucht, um drucken zu können, muss man ein Konto erstellen.“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„I had issues with the order and the customer service helped me so quickly and efficiently!“
„It took forever to be able to insert my pictures.“
„Offer and handling on the website“
Reviews about Pixum customer service
813 mentions · 84% positive · 15% negative
Reviewers indicate that Pixum’s customer service is generally positive, with 687 positive mentions out of 861 total references, reflecting a strong overall satisfaction trend. Feedback consistently highlights praise for responsiveness, friendliness, and effective problem resolution, particularly when issues involve orders or product quality. However, negative experiences are mainly linked to communication failures, delayed responses, and unresolved complaints, especially when users report losing projects or receiving no reply after contacting support. Although service ratings have shown steady improvement over time, peaking at 4.72★ in June 2026, a sharp decline to 3.6★ in August 2026 suggests a recent drop in performance, potentially due to systemic issues or a surge in unresolved cases. Despite this dip, the majority of reviewers still describe the support team as helpful and efficient when they do respond.
What customers praise
Customers frequently praise Pixum’s customer service for being fast, friendly, and solution-oriented. Many highlight that support staff go above and beyond to resolve issues such as sending replacements after delivery damage or assisting with order corrections. The tone is often described as warm and professional, with specific agents like Michaela receiving personal commendations for their helpfulness. These positive interactions are seen as key to restoring trust, especially after technical or shipping problems.
What customers said:
- „Michaela was extremely friendly and customer-oriented!“
„Michaela was extremely friendly and customer-oriented!“
Original„Michaela war äußerst freundlich und serviceorientiert!“
- „Super service (there was unfortunately some damage in transit this time - and a…“
„Super service (there was unfortunately some damage in transit this time - and a replacement was delivered immediately)“
Original„Super Service (es gab diesmal leider einen Transportschaden - und es wurde umgehend Ersatz geliefert)“
Common complaints
Common complaints focus on poor communication and a lack of follow-up. Several users report that support only responds after multiple attempts, or not at all, even after paying for products. Others describe losing their work due to technical errors, with no recovery option and no response from customer service. A recurring issue is the failure to deliver orders or provide updates, despite repeated contact. These experiences often leave users frustrated and feeling ignored, undermining trust in the brand.
What customers said:
- „I contacted Pixum and the transportation company OnTime, but NOBODY has responded to me.“
„I contacted Pixum and the transportation company OnTime, but NOBODY has responded to me.“
Original„He contactado con Pixum y con la empresa de transporte OnTime y NADIE me ha respondido.“
- „No feedback so far.“
„No feedback so far.“
Original„Bis jetzt ohne Rückmeldung.“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„Faster Service“
„The service is very good and quick.“
„Both were very nice and helpful and asked me to resubmit the image for free.“
Reviews about Pixum value for money
422 mentions · 55% positive · 37% negative
Reviewers express mixed opinions about Pixum’s value for money, with slightly more positive than negative mentions: 223 positive versus 189 negative out of 447 total references. Overall, sentiment has remained relatively stable over time, with a slight decline in recent months. The average rating for this aspect has stayed around 4.3 stars, reaching a peak of 4.89 in October 2025 and a low of 3.79 in March 2026. While many customers appreciate the quality of prints and fast delivery, recurring complaints focus on high prices, particularly for products like framed photos and calendars, and the frequent necessity of using discount codes to secure a fair price. Some users highlight that prices in Switzerland are significantly higher than in Germany, reinforcing the perception of poor value. Despite these concerns, a strong core of users still consider Pixum’s offerings reasonably priced, especially when discounts are applied or when focusing on specific products such as photo cards and the convenience of digital ordering.
What customers praise
Many customers praise Pixum for delivering high-quality prints at fair prices, particularly when discounts are available. They cite fast delivery, straightforward ordering, and outstanding image quality as key factors that make the cost worthwhile. Several users specifically note that the price-to-quality ratio is strong for photo cards, digital prints, and custom photo books. The convenience of the app and responsive customer service further enhance the sense of value for many.
What customers said:
- „however, in the upper price segment“
„however, in the upper price segment“
Original„jedoch im oberen Preissegment“
- „The price-to-performance ratio is right“
„The price-to-performance ratio is right“
Original„das Preis-Leistungsverhältnis stimmt“
Common complaints
Common complaints center on high base prices, particularly for framed photos, wooden prints, and calendars, with some users finding these items overpriced even after discounts. Others point out that shipping fees accumulate quickly and are not clearly communicated at the outset. A few reviewers note that promised delivery dates are missed, and some products, such as paper samples, take longer than expected to arrive. Several users view the need to constantly search for discount codes to secure a good deal as a negative aspect.
What customers said:
- „Overpriced product (if you don't constantly look for discount codes, you pay too much).“
„Overpriced product (if you don't constantly look for discount codes, you pay too much).“
Original„Überteuertes Produkt (wenn man nicht ständig auf der Suche nach Rabattcodes ist, zahlt man viel zu viel).“
- „The annual planner is of high quality - I would order again.“
„The annual planner is of high quality - I would order again.“
Original„Der Jahresplaner ist qualitativ hochwertig - würde ich wieder bestellen.“
Representative value for money reviews
Short excerpts - full reviews are available at the original source.
„The frame is too expensive (not worth it).“
„Super deal, great price.“
„Good value for money“
Reviews about Pixum packaging
198 mentions · 52% positive · 27% negative
Reviewers indicate that Pixum’s packaging has followed a generally positive trajectory, with overall sentiment improving significantly from early 2025 through mid-2026. While 105 reviews express satisfaction, highlighting the sturdiness, presentation, and delivery quality, 59 mention issues, primarily related to excessive materials, damage during shipping, and design flaws. The trend reveals a clear upward shift in ratings, peaking at 5★ in June 2026 after a dip in April 2026, indicating recent improvements. Many customers appreciate the clean, professional look and reliable delivery, though concerns about over-packaging and fragile contents remain. The ratio of positive to negative mentions stays favorable, with the majority of recent feedback leaning strongly positive.
What customers praise
Customers often commend the packaging for being sturdy, well-designed, and effective at protecting products during transit. Many note that items arrive in excellent condition, with one reviewer stating the packaging was 'very good' and another describing it as 'super' for a photo book. The overall presentation is regarded as professional and thoughtful, with several users appreciating the clean layout and attention to detail in how products are enclosed.
What customers said:
- „Clean design and great calendar“
„Clean design and great calendar“
Original„Saubere Gestaltung und tolle Kalender“
Common complaints
Common complaints focus on the excessive use of cardboard and oversized boxes, which some find wasteful and impractical. Several reviewers note that the packaging is unnecessarily bulky, particularly when ordering smaller items such as posters. Others report damage during shipping, citing crushed or bent products due to poor box fit or weak construction. A few also mention that photos were cut off or misaligned, which they attribute to packaging or handling issues.
What customers said:
- „Photos are often CROPPED!“
„Photos are often CROPPED!“
Original„Fotos oft ABGESCHNITTEN!“
Representative packaging reviews
Short excerpts - full reviews are available at the original source.
„They use way too much cardboard.“
„The only thing I would change is having a box with a lid for easy removal.“
„Use more sturdy boxes for shipping“
Reviews about Pixum communication
136 mentions · 46% positive · 42% negative
Reviewers report mixed experiences with Pixum’s communication, with roughly equal numbers of positive and negative mentions 61 positive and 63 negative out of 145 total references. Overall, feedback has shown a downward trend in satisfaction over time, despite some early improvements. In late 2025, communication quality appeared to be improving, with ratings rising to 4.54 stars in December and peaking at 4.75 in October. However, by mid-2026, complaints intensified, particularly around account access and customer support, culminating in a low of 1 stars in August 2026. Many users describe communication issues as persistent and frustrating, especially around login problems and unresponsive support. While some users still find the app usable, the recurring theme is a lack of reliable, clear, and effective communication from Pixum’s systems and staff.
What customers said:
- „However, I find it regrettable that you cannot swap photos/pages or add text freely.“
„However, I find it regrettable that you cannot swap photos/pages or add text freely.“
Original„finde es jedoch schade, dass man die fotos bzw seiten nicht tauschen kann oder frei wo einen text hinzufügen kann.“
- „From previous years' reviews, users have complained about this for a long time.“
„From previous years' reviews, users have complained about this for a long time.“
Original„Aus den Rezessionen der vergangenen Jahre sieht man, dass User das schon seit langem Bemängeln.“
Reviews about Pixum material
75 mentions · 53% positive · 21% negative
Reviewers express mixed opinions about Pixum’s material quality and related features, with a slight overall preference for positive sentiment despite ongoing concerns. Among 121 mentions, 45 are positive and 36 are negative, reflecting a generally favorable but not universally satisfied customer base. Over time, ratings have shown a steady improvement, increasing from 4-star reviews in late 2025 to consistently high scores, peaking at 5 stars in several months of 2026. This indicates that recent updates have resolved some earlier issues, particularly around design flexibility and print quality. However, persistent complaints about paper texture, color accuracy, and app usability continue to emerge, especially among users who prioritize customization and control over their final products.
What customers said:
- „While the proposed page formats are very varied and rich, they are still somewhat…“
„While the proposed page formats are very varied and rich, they are still somewhat restrictive for my habits.“
Original„Per le mie abitudini i formati pagina proposti, anche se molto vari e ricchi, sono comunque vincolanti.“
- „User-friendly and with many features.“
„User-friendly and with many features.“
Original„Gebruikersvriendelijk en veel mogelijkheden.“
Reviews about Pixum returns & refunds
68 mentions · 44% positive · 34% negative
Reviewers report mixed experiences with Pixum’s returns and refunds process, with a roughly balanced split between positive and negative feedback across 82 mentions. The overall trend shows a decline in satisfaction over time, particularly from late 2025 through mid-2026, with several months recording low ratings, most especially 2.33 stars in June 2026 and 2.5 stars in March 2026. However, there are clear pockets of strong approval, especially in early 2026 and late 2025, where multiple 5-star reviews highlight prompt refunds and helpful customer service. While some users praise the ease and fairness of refund handling, others report persistent technical issues, unresponsive support, and broken voucher codes, suggesting growing frustration with the system’s reliability.
What customers said:
- „They allow me a discreet one-time refund for my fake iPhone case.“
„They allow me a discreet one-time refund for my fake iPhone case.“
Original„sie ermöglichen mir eine kulante einmalige Rückerstattung für meine falsche IPhone Hülle.“
- „However, the codes are not working.“
„However, the codes are not working.“
Original„Allerdings funktionieren die Codes nicht“
Reviews about Pixum durability
49 mentions · 29% positive · 53% negative
Customers have mixed feelings about Pixum’s durability, with the majority expressing frustration over technical instability and data loss. Reviewers report frequent app crashes, unexpected project resets, and inconsistent performance across devices especially when editing or uploading photos. While a small number of users praise the app’s intuitive design and fast creation process, these positive experiences are outweighed by recurring complaints about reliability. Over time, sentiment has fluctuated, with brief improvements in early 2026 followed by renewed issues in mid-2026, indicating inconsistent quality control. The overall trend reveals a pattern of short-lived improvements, but persistent problems with app stability and data retention continue to concern users.
What customers said:
- „Overall, the Pixum app has really succeeded.“
„Overall, the Pixum app has really succeeded.“
Original„Die Pixum-App ist insgesamt wirklich gelungen.“
- „Our calendar gives us beautiful memories with every glance at what we experienced.“
„Our calendar gives us beautiful memories with every glance at what we experienced.“
Original„Unser Kalender schenkt uns bei jedem Anblick schöne Erinnerungen an das was wir erlebt haben.“
Reviews about Pixum billing & payment
48 mentions · 35% positive · 63% negative
Reviewers report that Pixum’s billing and payment system has generated strong and often conflicting reactions, with a clear majority expressing dissatisfaction. Out of 60 mentions, 43 are negative and 16 are positive, highlighting a persistent problem with the payment experience. While some customers commend the overall service quality and fast delivery, many point to recurring issues with the billing process, particularly the absence of a QR code on invoices and difficulties when linking payments to banking apps. Sentiment has varied over time, with temporary improvements in late 2025 and early 2026, but a sharp decline in late 2026, especially in August 2026 when the average rating fell to 1.5 stars. This indicates that although some users have had smooth experiences, systemic issues with payment clarity and functionality continue to frustrate an increasing number of customers.
What customers said:
- „There's no QR code on the invoice, making payment quite challenging.“
„There's no QR code on the invoice, making payment quite challenging.“
Original„das die rechnung keinen QR code enthält was die bezahlung immer sehr anspruchsvoll macht“
- „Only sending the invoice via email doesn't work for me completely“
„Only sending the invoice via email doesn't work for me completely“
Original„Nur das mit dem übermitteln der Rechnung per Mail klappt bei mir nicht so ganz“
Pixum products & services in the reviews
What reviewers say about each Pixum offering. Mentions are reviews that name the product. ·
Reviews about Pixum Photo Calendars
831 mentions · 4.6/5 · top themes: Quality, Delivery, Ordering & website
Personalised photo calendars for wall and desk.
Reviewers overwhelmingly praise Pixum’s photo calendars, with 688 positive mentions out of 831 total, reflecting strong overall satisfaction. The average rating has remained consistently high, hovering around 4.6 to 4.7 stars across most months in 2025 and early 2026, indicating sustained customer approval. Many highlight the quality of the print, fast delivery, and emotional value of the calendars as meaningful keepsakes. However, a smaller but notable number of complaints have emerged, particularly around print quality, paper texture, and delivery issues. Some users report noticeable declines in color accuracy and paper quality compared to previous years, while others mention damaged or incorrectly printed calendars. A few recent reviews in early 2026 show a dip in ratings, with one month dropping to 3.86 stars, suggesting a temporary spike in dissatisfaction. Despite these concerns, the overall trend remains positive, with most customers continuing to return annually and express delight with the final product.
What customers said:
- „Quick delivery“
„Quick delivery“
Original„schnelle Lierferung“
- „Incredibly fast delivery before Christmas.“
„Incredibly fast delivery before Christmas.“
Original„Unglaublich schnelle Lieferung vor Weihnachten.“
Short excerpts - full reviews are available at the original source.
„Excellent products, we order calendars for the family every year.“
„Very good quality of the photos on the wall calendar“
Reviews about Pixum Pixum Photo Book
666 mentions · 4.5/5 · top themes: Quality, Ordering & website, Delivery
The Pixum Photo Book is available in multiple formats with hard or soft cover.
Reviewers indicate that Pixum’s photo book service is generally well-received, with 549 positive mentions out of 666 total, reflecting strong overall satisfaction. The majority of feedback emphasizes the app’s ease of use, appealing design options, and reliable delivery. Over time, customer sentiment has improved, reaching a peak of 4.87 stars in June 2026, followed by consistently high ratings from December 2025 onward. However, a notable minority of users have reported concerns, particularly regarding technical issues such as app crashes, image loading failures, and formatting bugs. Some also mention difficulties with customer service responsiveness and unexpected changes to promotional offers. Despite these challenges, the overall trend shows growing confidence in the product, with users frequently placing repeat orders and commending the final quality of the printed books.
What customers said:
- „I found the app very easy to use.“
- „I will always order photo books from you!!“
„I will always order photo books from you!!“
Original„Kommer alltid beställa fotoböcker från er!!“
Short excerpts - full reviews are available at the original source.
„I was actually very satisfied with the design of my photo book in the Pixum app – the interface is intuitive and designing it was fun.“
„Suddenly, many photos could no longer be uploaded; instead, an error message appeared: 'Oops, we couldn't load this photo.'“
Reviews about Pixum Photo Gifts
119 mentions · 4.6/5 · top themes: Quality, Delivery, Ordering & website
Mugs, puzzles, cushions and more photo gifts.
Reviewers consistently praise Pixum’s photo gifts for their quality, ease of use, and thoughtful design, with 100 positive mentions out of 119 total. The overall sentiment has remained strongly favorable, trending upward from a modest 3-star rating in September 2025 to sustained 4.5-star levels by late 2025 and early 2026, with several 5-star months including December 2025 and July 2026. While the majority of feedback highlights satisfaction with product quality, fast delivery, and intuitive customization tools, a smaller number of complaints center on late deliveries, particularly around the holiday season, and occasional errors in printed items. These negative experiences, though notable, remain isolated and do not reflect the broader pattern of high customer approval. The brand appears to have improved its reliability over time, especially in handling complex designs and delivering personalized gifts on schedule.
What customers said:
- „I placed two small orders for Christmas gifts on December 25 at 12:30.“
„I placed two small orders for Christmas gifts on December 25 at 12:30.“
Original„Ich habe am 17.12.25 12:30Uhr zwei kleinere Bestellungen für Weinachtsgeschenke gemacht.“
Short excerpts - full reviews are available at the original source.
„The easy design of the photo gifts also works with photos that other common ones (like Ifolor) reject.“
„but at Pixum, there was no problem; the result is perfect“
Reviews about Pixum Wall Art
73 mentions · 4.6/5 · top themes: Quality, Delivery, Ordering & website
Canvas, aluminium, acrylic glass, posters and framed prints.
Reviewers consistently praise Pixum’s wall art for its lively colors, high-quality printing, and the ability to turn personal photos into striking home decor. Of the 73 mentions, 60 are positive, reflecting strong overall satisfaction with the final product. Customers highlight the sharp detail and rich color reproduction, especially for large-format prints. However, a minority report issues with physical damage during shipping and paper imperfections like creases or dents, particularly in larger posters. While the majority of feedback remains positive, there has been a noticeable dip in satisfaction in late 2026, with a 3-star review in August 2026 citing severe damage upon arrival. Despite this, the trend over time shows a generally stable and high level of approval, with most recent months scoring above 4.5 stars. The balance of praise over criticism remains strong, though shipping and material handling are recurring concerns.
What customers said:
- „good quality of the poster“
„good quality of the poster“
Original„Qualität des Posters gut.“
Reviews about Pixum Photo Cards
52 mentions · 4.2/5 · top themes: Quality, Ordering & website, Delivery
Greeting and invitation cards with your own photos.
Reviewers report that Pixum’s photo cards are generally well-received, showing a strong positive trend over time despite some persistent concerns. Of the 52 total mentions, 32 are positive and 11 are negative, indicating a favorable overall sentiment. Feedback has evolved significantly since early 2024, when a single 1-star review criticized basic functionality, to a sustained period of high ratings from late 2025 through mid-2026, including multiple 5-star reviews. While early issues around design flexibility and card separation have been noted, many customers now praise the card quality, pricing, and customer service. The recent drop in ratings in April and June suggests occasional quality or usability hiccups, but these are outweighed by consistent praise for the product’s appearance and value.
What customers said:
- „Very nice cards at fair prices.“
„Very nice cards at fair prices.“
Original„Sehr schöne Karten zu fairen Preisen.“
- „Some pages are now connected and need to be separated first.“
„Some pages are now connected and need to be separated first.“
Original„sind neuerdings manche Seiten verbunden, sodass man die erst trennen muss.“
Reviews about Pixum Photo Prints
42 mentions · 3.9/5 · top themes: Quality, Delivery, Ordering & website
Photo prints in classic and square formats.
Customers have shared a mixed but increasingly positive view of Pixum’s photo prints over the past year, with 28 positive and 11 negative mentions across 42 reviews. Early feedback in 2025 was inconsistent, with a low 1-star rating in April and a brief spike in 5-star reviews in September. The overall trend shows a steady improvement, peaking in December 2025 with a 4.7-star average and strong support in early 2026. However, a noticeable decline occurred in mid-2026, with ratings dropping to 2.6 stars in May and 2 stars in June, suggesting recent quality or service issues. Despite this dip, the most recent reviews in July 2026 show a recovery with a 4.75-star average, indicating that improvements may have been made. Overall, the sentiment has shifted from cautious skepticism to strong approval, though reliability remains a concern for some users.
What customers said:
- „I've ordered a lot of prints.“
„I've ordered a lot of prints.“
Original„ich habe sehr viele abzüge bestellt.“
Pixum review sources, coverage and method
The overall 4.6 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trusted Shops | 4.8 / 5 | 5,955 | 70.1% | View profile ↗ | |
| Apple App Store | 3.8 / 5 | 1,083 | 12.7% | View profile ↗ | |
| Google Play | 4.1 / 5 | 919 | 10.8% | View profile ↗ | |
| Trusted Shops | 4.5 / 5 | 335 | 3.9% | View profile ↗ | |
| Trustpilot | 4.5 / 5 | 209 | 2.5% | View profile ↗ | |
| Weighted overall | 4.6 / 5 | 8,501 | 100% | ||
Period covered: 2015-02 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Trusted Shops : 5,955 reviews
- Apple App Store : 1,083 reviews
- Google Play : 919 reviews
- Trusted Shops : 335 reviews
- Trustpilot : 209 reviews
Period covered: Feb 2015 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
From Pixum's newsroom
- Nachhaltigkeit bei Pixum - pixum.ch
Newsroom items are published by Pixum itself.
What AI assistants say about Pixum
based on 148 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). Pixum Reviews October 2026 – 4.6/5 from 8,501 reviews. Retrieved 12 October 2026 from https://citatio.ai/pixum-reviews/
Data verifiable via our public audit log: Methodology · Transparency