CEWE Reviews & Ratings 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
CEWE's reviews diverge depending on where you look: the finished product convinces, the road there does not always. 84 percent of quality mentions praise the printing, colours and workmanship of photo books, calendars and wall art, and 81 percent of delivery mentions report fast, reliable shipping. Reports on ordering are far more critical: the design software, the app and the photo terminals draw the most complaints, and on price the critical voices outweigh the positive ones, often around vouchers and promotions. Customer service sits in between, with more praise than criticism. The portal gap is striking: Trusted Shops buyers rate CEWE around 4.5, well above app-store users. Every statement on this page links to the original review.
Key findings
- Across 10977 reviews on 8 portals, CEWE averages 4.6 out of 5 stars.
- Customers rate Delivery most positively (2551 of 2841 mentions positive).
- Durability draws the most criticism (135 of 168 mentions negative).
What AI assistants say about CEWE
based on 210 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Delivery: 90% positive across 2841 mentions
- Quality: 89% positive across 4232 mentions
- Customer service: 88% positive across 1056 mentions
Weaknesses
- Durability: 69% negative across 168 mentions
- Billing & payment: 55% negative across 50 mentions
- Value for money: 41% negative across 475 mentions
Opportunities
- Address durability to lift overall sentiment
- Lean on strength in delivery in marketing
Threats
- Ongoing criticism of durability could deter new customers
Reviews by portal
The overall 4.6 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trusted Shops | 4.8 / 5 | 6,681 | 60.9% | View profile ↗ | |
| Apple App Store | 3.6 / 5 | 3,158 | 28.8% | View profile ↗ | |
| Trusted Shops | 4.6 / 5 | 875 | 8% | View profile ↗ | |
| Apple App Store | 2.3 / 5 | 131 | 1.2% | View profile ↗ | |
| Apple App Store | 2.3 / 5 | 124 | 1.1% | View profile ↗ | |
| Trustpilot | 3.8 / 5 | 4 | 0% | View profile ↗ | |
| Google Play | 5.0 / 5 | 3 | 0% | View profile ↗ | |
| Trustpilot | 1.0 / 5 | 1 | 0% | View profile ↗ | |
| Weighted overall | 4.6 / 5 | 10,977 | 100% | ||
What this analysis covers
- Trusted Shops : 6,681 reviews
- Apple App Store : 3,158 reviews
- Trusted Shops : 875 reviews
- Apple App Store : 131 reviews
- Apple App Store : 124 reviews
- Trustpilot : 4 reviews
- Google Play : 3 reviews
- Trustpilot : 1 reviews
Period covered: Mar 2013 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality4232× mentions
3734positive390negativeAcross 4232 mentions, 89% of Quality feedback is positive and 8% negative. That makes Quality a clear strength.
- Print & paper quality (235)
- Finish & workmanship (28)
Delivery2841× mentions
2551positive231negativeAcross 2841 mentions, 90% of Delivery feedback is positive and 8% negative. That makes Delivery a clear strength.
- Delivery speed (298)
Ordering & website2339× mentions
1336positive763negativeAcross 2339 mentions, 64% of Ordering & website feedback is positive and 25% negative. That makes Ordering & website largely positive.
- App & ordering process (181)
- Photo book design software (126)
Customer service1056× mentions
901positive133negativeAcross 1056 mentions, 88% of Customer service feedback is positive and 10% negative. That makes Customer service a clear strength.
Value for money475× mentions
228positive208negativeAcross 475 mentions, 52% of Value for money feedback is positive and 41% negative. That makes Value for money a mixed area.
- Value & promotions (45)
Packaging344× mentions
141positive110negativeAcross 344 mentions, 45% of Packaging feedback is positive and 33% negative. That makes Packaging a mixed area.
Communication235× mentions
118positive89negativeAcross 235 mentions, 52% of Communication feedback is positive and 36% negative. That makes Communication largely positive.
Durability168× mentions
28positive135negativeAcross 168 mentions, 26% of Durability feedback is positive and 69% negative. That makes Durability a common pain point.
Material144× mentions
63positive47negativeAcross 144 mentions, 54% of Material feedback is positive and 27% negative. That makes Material largely positive.
Fit & sizing144× mentions
57positive58negativeAcross 144 mentions, 43% of Fit & sizing feedback is positive and 36% negative. That makes Fit & sizing a mixed area.
Returns & refunds104× mentions
48positive42negativeAcross 104 mentions, 52% of Returns & refunds feedback is positive and 34% negative. That makes Returns & refunds largely positive.
Billing & payment50× mentions
20positive26negativeAcross 50 mentions, 37% of Billing & payment feedback is positive and 55% negative. That makes Billing & payment a common pain point.
Themes over time
Data as table
| Month | Quality | Delivery | Ordering & website | Customer service | Value for money | Packaging |
|---|---|---|---|---|---|---|
| 2025-09 | 4.4 | 4.5 | 3.2 | 3.4 | 2.7 | 4.4 |
| 2025-10 | 4.7 | 4.7 | 4.1 | 4.0 | 4.8 | 2.7 |
| 2025-11 | 4.6 | 4.7 | 4.1 | 4.2 | 4.5 | 4.1 |
| 2025-12 | 4.8 | 4.8 | 4.4 | 4.6 | 4.5 | 4.5 |
| 2026-01 | 4.8 | 4.8 | 4.5 | 4.7 | 4.4 | 4.3 |
| 2026-02 | 4.8 | 4.9 | 4.3 | 4.7 | 4.2 | 4.6 |
| 2026-03 | 4.8 | 4.9 | 4.5 | 4.8 | 4.3 | 4.6 |
| 2026-04 | 4.8 | 4.8 | 4.5 | 4.8 | 4.5 | 4.2 |
| 2026-05 | 4.7 | 4.8 | 4.5 | 4.8 | 4.7 | 4.4 |
| 2026-06 | 4.7 | 4.7 | 4.3 | 4.6 | 4.3 | 4.2 |
| 2026-07 | 4.6 | 4.8 | 4.5 | 4.8 | 4.1 | 3.9 |
| 2026-08 | 4.6 | 4.8 | 4.4 | 4.2 | 4.5 | 4.4 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.81 | 118 |
| 2025-10 | 4.22 | 116 |
| 2025-11 | 4.41 | 305 |
| 2025-12 | 4.64 | 1212 |
| 2026-01 | 4.65 | 639 |
| 2026-02 | 4.69 | 683 |
| 2026-03 | 4.78 | 827 |
| 2026-04 | 4.76 | 855 |
| 2026-05 | 4.73 | 905 |
| 2026-06 | 4.69 | 908 |
| 2026-07 | 4.66 | 1065 |
| 2026-08 | 4.57 | 262 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 62% | 5% | 33% | 118 |
| 2025-10 | 76% | 5% | 19% | 116 |
| 2025-11 | 77% | 8% | 15% | 305 |
| 2025-12 | 86% | 5% | 9% | 1212 |
| 2026-01 | 85% | 7% | 9% | 639 |
| 2026-02 | 85% | 8% | 7% | 683 |
| 2026-03 | 91% | 4% | 5% | 827 |
| 2026-04 | 91% | 5% | 4% | 855 |
| 2026-05 | 88% | 5% | 7% | 905 |
| 2026-06 | 88% | 5% | 7% | 908 |
| 2026-07 | 88% | 4% | 8% | 1065 |
| 2026-08 | 85% | 6% | 8% | 262 |
Products & services
- CEWE PHOTOBOOK - 1423 mentions
- Photo Calendars - 633 mentions
- Cards - 282 mentions
- Photo Gifts - 272 mentions
- Wall Art - 111 mentions
- Photo Prints - 42 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„That should be included in the delivery.“
„I particularly liked the flexibility.“
„The way it is now is wonderful.“
„I expected a fold in the middle and left extra space for text and graphics.“
„The delivery arrived today and I was more than thrilled with the result.“
„The image quality is really good.“
„Everything is explained perfectly and step-by-step.“
„It is easy to create.“
What Reddit users say about CEWE
Additional source: 19 Reddit discussions about CEWE reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„CEWE is on the expensive side“
„I tried once with CEWE and their program seemed very rigid“
„I'd say the Saal book was better value and quality.“
„Cewe , Saal Digital and co. are not at all in the same league as Whitewall.“
Frequently asked questions
How does the CEWE Fotostation work for retrieving photos?
Reviewers report that the CEWE Fotostation allows users to easily select and retrieve photos via a QR code, making the process fast and convenient. The service is praised for eliminating the need to search through physical photo files at the station.
QR Code Retrieval
Reviewers highlight the simplicity of using the CEWE Fotostation, especially the ability to pre-select photos through the CEWE app and then collect them at the station using a QR code. This feature is seen as a major time-saver and a significant improvement over traditional methods.
User-Friendly Process
Many users appreciate that the process is fast and avoids the hassle of browsing through physical photo albums or folders at the station. The integration between the app and the station is described as intuitive and reliable.
Planning Required
A few reviewers note that the system works well only if the photo selection is done in advance. If users arrive without pre-selecting, they may still face delays or confusion, suggesting that the full benefit depends on planning ahead.
What customers said:
- „I could easily select my photos in advance using the app“
„I could easily select my photos in advance using the app“
Original„Ich konnte meine Fotos vorab einfach in der App auswählen“
- „Photo taken with my own smartphone and printed at the next CEWE Fotostation around the…“
„Photo taken with my own smartphone and printed at the next CEWE Fotostation around the corner.“
Original„Foto mit dem eigenen Smartphone aufgenommen und an der nächsten CEWE Fotostation um die Ecke ausgedruckt.“
How do I log in to CEWE, and what problems do users face with the login process?
Reviewers report that logging into CEWE's website or app can be problematic, with frequent issues like login failures, inability to reset passwords, and broken login processes. Some users also note that account creation is required before placing orders, which can be frustrating if the login system fails.
Login Failures
Reviewers frequently report that the CEWE login process fails or crashes, with one user stating the login 'breaks with error' and another describing the app as 'poor' due to login issues. These problems often occur during photo book design or checkout.
Password Issues
Several users mention that after entering login details, the system does not recognize them, even when the credentials are correct. There is no clear option to recover or reset a password, which adds to the frustration.
Account Setup Hassle
The need to create an account before placing an order is a common step, but the login system's unreliability makes this process feel unnecessary and time-consuming. Some users were unable to complete orders due to login errors.
What customers said:
- „When I designed my book it asked for login details and then didn’t recognize details.“
- „The login keeps breaking with errors.“
„The login keeps breaking with errors.“
Original„Der login bricht mit Fehler ab“
What is the experience like when ordering from CEWE Schweiz?
Reviewers report mixed experiences with CEWE Schweiz, praising the quality of products and ease of ordering, but criticizing outdated app access and inconsistent customer service.
Product Quality
Many reviewers highlight the high quality of CEWE's photo products, especially photo books and prints, noting that the final results feel premium and the image quality is excellent. The overall value for money is considered fair by several customers.
Ordering Issues
Several users report frustration with the ordering process, particularly the reliance on a poorly designed app that forces users to switch from the website. Some mention that the app is outdated and difficult to use, which disrupts the otherwise smooth experience.
Customer Service
Customer service experiences vary widely, some praise quick and helpful responses, especially when correcting order mistakes, while others describe poor support and unresponsive service. The inconsistency in service quality is a recurring concern.
What customers said:
- „The photos are beautiful and the final result feels very high-quality.“
„The photos are beautiful and the final result feels very high-quality.“
Original„Die Fotos sind schön und das Endresultat fühlt sich sehr hochwertig an.“
- „simple handling, good service/payment options (Switzerland) simple ordering process“
„simple handling, good service/payment options (Switzerland) simple ordering process“
Original„einfache Handhabung, guter Service/ Bezahlungsmöglichkeiten ( Schweiz) einfacher Bestellvorgang/“
- „I am a long-term customer of CEWE via Migros and was always very satisfied with the…“
„I am a long-term customer of CEWE via Migros and was always very satisfied with the cooperation and the results.“
Original„Ich bin langjähriger Kunde von CEWE via Migros und war immer sehr zufrieden mit der Zusammenarbeit und den Resultaten.“
- „I have been a CEWE customer in Switzerland for years and wanted to order some passport…“
„I have been a CEWE customer in Switzerland for years and wanted to order some passport photos, but after an hour I realized that it can only be done through this degraded app.“
Original„Bin seit Jahren ein CEWE Kunde in der Schweiz und wollte nun ein paar Passfotos bestellen doch nach einer Stunde habe ivh festgestellt dass es nur über diese degenerierte App geht“
How are CEWE Fotosticker quality and usability perceived by customers?
Reviewers report mixed experiences with CEWE Fotosticker, praising the overall quality and design in some cases, but many express concerns about thin material, poor color reproduction, and difficulties in editing images before ordering.
Quality & Design
Several reviewers highlight the attractive appearance and good design of the Fotosticker, with one giving a 5-star rating and calling them 'schöne Fotosticker' and 'kleine Fotobox'. These positive comments suggest that when the product meets expectations, it is well-received for its visual appeal.
Material & Color
Many customers report issues with the physical quality, describing the stickers as 'sehr dünn' (very thin) and criticizing the color quality as 'nicht schön von den Farben'. Some also mention that the quality was worse than expected, especially when compared to lower-priced alternatives.
Editing & Ordering
Users frequently mention difficulties in the ordering process, particularly with image editing tools. Some note that they had to spend up to six hours adjusting images, only to lose their work at the last moment. The lack of a full preview and limited editing options like resizing or flipping are seen as major drawbacks.
What customers said:
- „The stickers were very thin“
„The stickers were very thin“
Original„Die Aufkleber waren sehr dünn“
- „Then I would have noticed that the font was too small.“
„Then I would have noticed that the font was too small.“
Original„dann wäre mir aufgefallen, dass die Schrift zu klein gewesen ist“
- „And it would also be nice if photo stickers might be available soon.“
„And it would also be nice if photo stickers might be available soon.“
Original„Und schön wäre es auch, wenn es vielleicht bald Fotosticker gäbe.“
- „Beautiful photo stickers“
„Beautiful photo stickers“
Original„Schöne Fotosticker“
How do customers rate the CEWE Fotocollage experience in terms of quality, delivery, and app usability?
Reviewers report mixed experiences with CEWE Fotocollage, praising high-quality results and reliable delivery when orders are on time, but criticizing the app's sluggish performance and difficulty arranging images. Some users highlight the need for better design options and more consistent communication.
Quality & Delivery
Reviewers consistently praise the high quality of CEWE Fotocollages, noting that the final product looks professional and matches expectations. Delivery is generally reliable, with many reporting timely arrival, though some experienced delays that impacted special events.
App Usability
Several users found the CEWE app slow and frustrating, especially when trying to arrange photos into desired layouts. The interface is described as unresponsive and difficult to use, leading to disappointment despite the final product's quality.
Design & Expectations
While the results are often well-received, customers express a desire for more design templates and customization options. Some feel the app limits creativity, making it harder to achieve the desired look without significant effort.
What customers said:
- „The app is very sluggish.“
„The app is very sluggish.“
Original„Die App reagiert sehr zäh“
- „The agreed delivery date was unfortunately not kept.“
„The agreed delivery date was unfortunately not kept.“
Original„Der vereinbarte Liefertermin wurde leider nicht eingehalten.“
- „Production and shipping went smoothly.“
„Production and shipping went smoothly.“
Original„Die Herstellung und auch der Versand hat reibungslos geklappt.“
- „The quality is always very good.“
„The quality is always very good.“
Original„die Qualität ist immer sehr gut“
How do I create my own cookbook with CEWE?
Yes, CEWE offers the option to create your own cookbook using your own photos and recipes.
Design
Reviewers report that it is a lot of fun to create a custom cookbook using your own photos, recipes, and design elements such as clip art and backgrounds. The platform allows for a creative and personal design process.
Quality
The quality of the finished cookbook is described as very high, with attractive workmanship and a beautiful appearance. Many customers are very satisfied with the result.
Delivery
Delivery is fast and reliable. Many customers receive their cookbook promptly and are satisfied with the shipping process.
What customers said:
- „ich freue mich sehr, es ist wunderschön geworden“
- „aus meinen Fotos, meiner Zettelwirtschaft von Rezepten, den tollen Cliparts,…“
„aus meinen Fotos, meiner Zettelwirtschaft von Rezepten, den tollen Cliparts, Hintergründen, Layouts ein eigenes Kochbuch zu erstellen“
How easy is it to order and customize a CEWE Fotokissen, and what is the quality like?
Reviewers report that CEWE Fotokissen are easy to customize and deliver with high-quality results, though some mention issues with the ordering process and website usability.
Quality
Reviewers consistently praise the quality of the CEWE Fotokissen, noting that the images print clearly and the overall result is satisfying. Many express delight with the final product, especially when viewed from both front and back.
Ordering Process
While the product quality is strong, some users report difficulties with the ordering process, including confusing website navigation and unclear steps during customization. A few mention delays or errors in the initial order setup.
Delivery & Satisfaction
Despite some website challenges, most customers receive their Fotokissen earlier than expected and are happy with the delivery experience. The combination of fast shipping and good print quality leads to high satisfaction overall.
What customers said:
- „Easy to design from front to back“
„Easy to design from front to back“
Original„von vorne und von hinten easy zu gestalten“
- „The quality of my photo pillow was top-notch.“
„The quality of my photo pillow was top-notch.“
Original„Die Qualität meines Fotokissens war topp.“
Cite this page
Citatio (2026). CEWE Reviews 2026 – 4.6/5 from 10,977 reviews. Retrieved 1 September 2026 from https://citatio.ai/cewe-reviews/
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