CEWE Reviews & Ratings October 2026
CEWE reviews: the verdict
Reviewers report that CEWE maintains a strong overall rating of 4.7 out of 5 across 12,787 reviews, with consistent performance over the last 12 months at 4.7 out of 5 from 9,553 reviews. Customers describe the quality of printed products as a key strength, with 5,235 mentions and 89% positive sentiment, particularly praising sharpness, color accuracy, and durability in photo books and wall art. Delivery is also widely praised, with 3,511 mentions and 90% positive feedback, citing fast and reliable shipping, often arriving on or ahead of schedule. The ordering process and website receive mixed feedback, with 60% positive and 30% negative mentions, indicating usability issues for some users.
Key findings
- Across 12,787 reviews on 8 portals, the recency-weighted average is 4.7 out of 5.
- The last 12 months average 4.7 out of 5 from 9,553 reviews.
- Delivery is the most positively rated theme: 90% of 3,511 mentions are positive.
- Durability draws the most criticism: 78% of 182 mentions are negative.
- 64% of the reviews come from Trusted Shops.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
12,787 reviews · 8 portals · 2013-03 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 566 new reviews were analyzed; the average rating moved from 4.8 to 4.7 stars.
- New reviews
- 566
- Average rating
- 4.7/5 (4.8 ↓)
- Positive share
- 89% (91% ↓)
Most-discussed themes
- Quality — -194 vs prior month
- Delivery — -154 vs prior month
- Ordering & website — -76 vs prior month
- Customer service — -28 vs prior month
- Value for money — -8 vs prior month
CEWE rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 4.41 | 305 |
| 2025-12 | 4.64 | 1212 |
| 2026-01 | 4.65 | 639 |
| 2026-02 | 4.67 | 700 |
| 2026-03 | 4.77 | 849 |
| 2026-04 | 4.75 | 886 |
| 2026-05 | 4.74 | 923 |
| 2026-06 | 4.68 | 926 |
| 2026-07 | 4.65 | 1099 |
| 2026-08 | 4.79 | 1126 |
| 2026-09 | 4.71 | 566 |
| 2026-10 | 4.77 | 240 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 77% | 8% | 15% | 305 |
| 2025-12 | 86% | 5% | 9% | 1212 |
| 2026-01 | 85% | 7% | 9% | 639 |
| 2026-02 | 85% | 8% | 7% | 700 |
| 2026-03 | 91% | 4% | 5% | 849 |
| 2026-04 | 91% | 5% | 4% | 886 |
| 2026-05 | 88% | 5% | 7% | 923 |
| 2026-06 | 88% | 5% | 8% | 926 |
| 2026-07 | 88% | 4% | 8% | 1099 |
| 2026-08 | 91% | 4% | 5% | 1126 |
| 2026-09 | 89% | 5% | 7% | 566 |
| 2026-10 | 92% | 4% | 4% | 240 |
Themes over time
Data as table
| Month | Quality | Delivery | Ordering & website | Customer service | Value for money | Packaging |
|---|---|---|---|---|---|---|
| 2025-11 | 4.6 | 4.7 | 4.1 | 4.2 | 4.5 | 4.1 |
| 2025-12 | 4.8 | 4.8 | 4.4 | 4.6 | 4.5 | 4.5 |
| 2026-01 | 4.8 | 4.8 | 4.5 | 4.7 | 4.4 | 4.3 |
| 2026-02 | 4.7 | 4.8 | 4.4 | 4.6 | 4.1 | 4.6 |
| 2026-03 | 4.8 | 4.8 | 4.6 | 4.7 | 4.3 | 4.5 |
| 2026-04 | 4.8 | 4.8 | 4.5 | 4.7 | 4.5 | 4.2 |
| 2026-05 | 4.7 | 4.8 | 4.5 | 4.8 | 4.7 | 4.4 |
| 2026-06 | 4.7 | 4.7 | 4.3 | 4.5 | 4.3 | 4.3 |
| 2026-07 | 4.6 | 4.7 | 4.5 | 4.7 | 4.2 | 4.0 |
| 2026-08 | 4.8 | 4.8 | 4.7 | 4.5 | 4.6 | 4.6 |
| 2026-09 | 4.8 | 4.8 | 4.6 | 4.6 | 4.5 | 4.3 |
| 2026-10 | 4.8 | 4.8 | 4.5 | 4.7 | 4.4 | 5.0 |
Latest CEWE customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„Will definitely be using again“
„The book arrived and I was so impressed by the quality of the photos.“
„The app was soo easy to use, best one of come across.“
„That should be included in the delivery.“
„I particularly liked the flexibility.“
„Everything is explained perfectly and step-by-step.“
CEWE reviews: frequently asked questions
Answered from the reviews only. Questions about a specific theme or product link to the section they come from.
What is the experience like when ordering from CEWE Schweiz?
Reviewers report mixed experiences with CEWE Schweiz, praising the product quality and ease of ordering, while criticizing outdated app access and inconsistent customer service.
Product Quality
Many reviewers emphasize the high quality of CEWE's photo products, particularly photo books and prints, noting that the final results feel premium and the image quality is excellent. The overall value for money is considered fair by several customers.
Ordering Issues
Several users express frustration with the ordering process, especially the need to rely on a poorly designed app that requires switching from the website. Some note that the app is outdated and difficult to use, disrupting the otherwise smooth experience.
Customer Service
Customer service experiences vary widely, with some customers praising quick and helpful responses particularly when order mistakes are corrected while others report poor support and unresponsive service. The inconsistency in service quality remains a recurring concern.
What customers said:
- „The photos are beautiful and the final result feels very high-quality.“
„The photos are beautiful and the final result feels very high-quality.“
Original„Die Fotos sind schön und das Endresultat fühlt sich sehr hochwertig an.“
- „simple handling, good service/payment options (Switzerland) simple ordering process“
„simple handling, good service/payment options (Switzerland) simple ordering process“
Original„einfache Handhabung, guter Service/ Bezahlungsmöglichkeiten ( Schweiz) einfacher Bestellvorgang/“
- „I am a long-term customer of CEWE via Migros and was always very satisfied with the…“
„I am a long-term customer of CEWE via Migros and was always very satisfied with the cooperation and the results.“
Original„Ich bin langjähriger Kunde von CEWE via Migros und war immer sehr zufrieden mit der Zusammenarbeit und den Resultaten.“
- „I have been a CEWE customer in Switzerland for years and wanted to order some passport…“
„I have been a CEWE customer in Switzerland for years and wanted to order some passport photos, but after an hour I realized that it can only be done through this degraded app.“
Original„Bin seit Jahren ein CEWE Kunde in der Schweiz und wollte nun ein paar Passfotos bestellen doch nach einer Stunde habe ivh festgestellt dass es nur über diese degenerierte App geht“
How are CEWE Fotosticker quality and usability perceived by customers?
Reviewers report mixed experiences with CEWE Fotosticker, praising the overall quality and design in some cases, but many express concerns about the thin material, poor color reproduction, and difficulties editing images before ordering.
Quality & Design
Several reviewers praise the Fotosticker for its attractive appearance and good design. One reviewer gave a 5-star rating and called them 'schöne Fotosticker' and 'kleine Fotobox'. Positive feedback shows the product is well-received when it meets expectations, especially for visual appeal.
Material & Color
Many customers report issues with the physical quality, describing the stickers as 'sehr dünn' (very thin) and criticizing the color quality as 'nicht schön von den Farben'. Some also mention that the quality was worse than expected, particularly when compared to lower-priced alternatives.
Editing & Ordering
Users often report challenges in the ordering process, especially with the image editing tools. Some have noted having to spend up to six hours adjusting images, only to lose their work at the final stage. The absence of a full preview and limited editing options, such as resizing or flipping, are viewed as significant drawbacks.
What customers said:
- „The stickers were very thin“
„The stickers were very thin“
Original„Die Aufkleber waren sehr dünn“
- „Then I would have noticed that the font was too small.“
„Then I would have noticed that the font was too small.“
Original„dann wäre mir aufgefallen, dass die Schrift zu klein gewesen ist“
- „And it would also be nice if photo stickers might be available soon.“
„And it would also be nice if photo stickers might be available soon.“
Original„Und schön wäre es auch, wenn es vielleicht bald Fotosticker gäbe.“
- „Beautiful photo stickers“
„Beautiful photo stickers“
Original„Schöne Fotosticker“
How do customers rate the CEWE Fotocollage experience in terms of quality, delivery, and app usability?
Reviewers report mixed experiences with CEWE Fotocollage, praising the high-quality results and reliable delivery when orders are on time, but criticizing the app's sluggish performance and the difficulty of arranging images. Some users highlight the need for better design options and more consistent communication.
Quality & Delivery
Reviewers consistently praise the high quality of CEWE Fotocollages, noting that the final product looks professional and matches expectations. Delivery is generally reliable, with many reporting timely arrival, though some experienced delays that impacted special events.
App Usability
Several users found the CEWE app slow and frustrating, particularly when arranging photos into desired layouts. The interface is described as unresponsive and difficult to use, resulting in disappointment even though the final product was of good quality.
Design & Expectations
Although the results are frequently well-received, customers would like more design templates and customization options. Some users feel the app restricts creativity, making it difficult to achieve the desired look without considerable effort.
What customers said:
- „The app is very sluggish.“
„The app is very sluggish.“
Original„Die App reagiert sehr zäh“
- „The agreed delivery date was unfortunately not kept.“
„The agreed delivery date was unfortunately not kept.“
Original„Der vereinbarte Liefertermin wurde leider nicht eingehalten.“
- „Production and shipping went smoothly.“
„Production and shipping went smoothly.“
Original„Die Herstellung und auch der Versand hat reibungslos geklappt.“
- „The quality is always very good.“
„The quality is always very good.“
Original„die Qualität ist immer sehr gut“
How does the CEWE Fotostation work for retrieving photos?
Reviewers report that the CEWE Fotostation enables users to quickly select and retrieve photos using a QR code, making the process fast and convenient. The service is praised for eliminating the need to search through physical photo files at the station.
QR Code Retrieval
Reviewers praise the simplicity of using the CEWE Fotostation, particularly the ability to pre-select photos via the CEWE app and then collect them at the station using a QR code. This feature is regarded as a major time-saver and a significant improvement over traditional methods.
User-Friendly Process
Many users appreciate that the process is fast and eliminates the need to browse through physical photo albums or folders at the station. The integration between the app and the station is described as intuitive and reliable.
Planning Required
A few reviewers mention that the system works well only when photo selection is done in advance. If users arrive without pre-selecting, they may still experience delays or confusion, indicating that the full benefit relies on planning ahead.
What customers said:
- „I could easily select my photos in advance using the app“
„I could easily select my photos in advance using the app“
Original„Ich konnte meine Fotos vorab einfach in der App auswählen“
- „Photo taken with my own smartphone and printed at the next CEWE Fotostation around the…“
„Photo taken with my own smartphone and printed at the next CEWE Fotostation around the corner.“
Original„Foto mit dem eigenen Smartphone aufgenommen und an der nächsten CEWE Fotostation um die Ecke ausgedruckt.“
How do I create my own cookbook with CEWE?
Yes, CEWE offers the option to create your own cookbook using your own photos and recipes.
Design
Reviewers say it's a lot of fun to create a custom cookbook using your own photos, recipes, and design elements like clip art and backgrounds. The platform enables a creative and personal design process.
Quality
The finished cookbook is described as having very high quality, with attractive workmanship and a beautiful appearance. Many customers are very satisfied with the result.
Delivery
Delivery is fast and reliable. Many customers receive their cookbook promptly, and they are satisfied with the shipping process.
What customers said:
- „ich freue mich sehr, es ist wunderschön geworden“
- „aus meinen Fotos, meiner Zettelwirtschaft von Rezepten, den tollen Cliparts,…“
„aus meinen Fotos, meiner Zettelwirtschaft von Rezepten, den tollen Cliparts, Hintergründen, Layouts ein eigenes Kochbuch zu erstellen“
What is the quality of CEWE Fotokalender like based on customer reviews?Quality
Customers consistently report high quality for CEWE Fotokalender, praising the excellent print quality, fast delivery, and durable materials. Although some users encountered minor issues with formatting or software glitches, the overall sentiment remains strongly positive.
Print Quality
Reviewers repeatedly highlight the superior print quality of CEWE Fotokalender, describing the images as sharp and lively. Many mention the durable paper and professional finish, with one noting the product feels like a premium gift.
Delivery & Packaging
Fast and reliable delivery is a common theme, with several customers noting that the calendar arrived sooner than expected. Items were consistently received in secure packaging, which helped minimize damage during transit.
Design & Usability
While the app is generally praised for its ease of use, some users reported issues with formatting and limited customization options. A few mentioned software bugs that prevented certain features from working as intended.
What customers said:
- „The quality has always been super.“
„The quality has always been super.“
Original„Die Qualität war immer super“
- „how well my selection and CEWE's work turned out.“
„how well my selection and CEWE's work turned out.“
Original„wie gut meine Auswahl und die Arbeit von CEWE geworden ist“
- „The panoramic photo calendar is a real eye-catcher.“
„The panoramic photo calendar is a real eye-catcher.“
Original„Der Panoramafotokalender ist ein echter Hingucker.“
- „The photo calendar was quick and very easy to customize.“
„The photo calendar was quick and very easy to customize.“
Original„Der Fotokalender war schnell und sehr individuell zu gestalten.“
What is the quality of CEWE Adventskalenders like?Quality
Reviewers generally praise the quality of CEWE Adventskalenders, highlighting excellent photo quality, fast delivery, and ease of customization. While some note minor concerns about color vibrancy, overall satisfaction remains high.
Photo Quality
Reviewers consistently highlight the high quality of CEWE Adventskalenders, particularly the photo quality and print clarity. Many note that the final product looks beautiful and professional, with one reviewer calling it 'mega Fotoqualität'.
Color Accuracy
Several customers note that the colors in the printed calendars appear slightly muted or 'matt', as if covered by a 'Schleier'. While not overly dull, the colors are described as less lively than expected, without being overly bright.
Overall Experience
Despite minor feedback on design variety and color intensity, users appreciate the ease of use, fast delivery, and overall reliability. Creating a personalized calendar is described as simple and enjoyable, with features such as Tassengestaltung and new Keksdose designs enhancing appeal.
What customers said:
- „I like the quality.“
„I like the quality.“
Original„Die Qualität gefällt“
- „Beautiful results with the advent calendar.“
„Beautiful results with the advent calendar.“
Original„Schöne Ergebnisse bei Adventskalender“
- „The quality is always very good.“
„The quality is always very good.“
Original„die Qualität ist immer sehr gut“
- „Mega photo quality.“
„Mega photo quality.“
Original„Mega Fotoqualität.“
How fast is delivery for CEWE photo-on-canvas (Leinwand) products, and how is the quality?Delivery
Reviewers report that CEWE's photo-on-canvas (Leinwand) products deliver high-quality prints with lively colors and sharp contrast, and most praise the fast delivery. A few mention slightly longer wait times, but the packaging is consistently described as protective and effective.
Delivery Speed
Reviewers consistently point out that CEWE's Leinwand products are delivered quickly, with many noting shipments arrived within days and even in time for holidays. Several mention the speed as a standout feature, with one stating delivery was 'unglaublich schnell' (incredibly fast).
Print Quality
The quality of the photo-on-canvas prints is widely praised, with customers describing the colors as lively, the contrast as strong, and the overall result as 'super', 'hervorragend' (excellent), and 'einfach wunderschön' (simply beautiful). The frames are noted as sturdy and visually appealing.
Packaging & Reliability
While most deliveries are on time and well-protected, a few reviewers mention delays or minor damage to the outer packaging. However, the Leinwand itself remained undamaged in all cases, indicating effective internal protection. One reviewer noted the delivery was 'unerwartet schwierig' (unexpectedly difficult), but still satisfactory.
What customers said:
- „Incredibly fast delivery.“
„Incredibly fast delivery.“
Original„Lieferung unglaublich schnell.“
- „Furthermore, they were delivered quickly.“
„Furthermore, they were delivered quickly.“
Original„Außerdem wurden sie schnell geliefert“
- „Great pictures on canvas.“
„Great pictures on canvas.“
Original„Super Bilder auf Leinwand“
- „The package was slightly damaged at the corner, but the photo plate was well protected…“
„The package was slightly damaged at the corner, but the photo plate was well protected and not damaged.“
Original„Das Postpacket war an der Ecke leicht beschädigt, die Fotoleinwand war gut geschützt und nicht beschädigt.“
How reliable is CEWE's delivery service for photo albums?Delivery
CEWE's delivery service for photo albums receives mixed reviews: many customers report fast and reliable delivery, while others experienced significant delays, incorrect shipping, and poor customer support. Overall, the quality of the final product is frequently praised, but delivery issues remain a recurring concern.
Fast Delivery
Reviewers report that CEWE often delivers photo albums quickly, with several mentioning delivery within days. One customer noted their album was ready for shipment in just a few hours, and others praised the swift turnaround from order to arrival.
Delivery Issues
Several customers experienced significant delivery issues, including orders being sent to the wrong country, delayed shipments, and automatic returns caused by postal problems. One reviewer had to reorder and received the album twice, missing the intended occasion entirely.
Customer Support
While some praised the helpfulness of CEWE's customer service, others described frustrating experiences with unresponsive or uncooperative staff. Multiple reviewers reported being passed between agents, receiving incorrect invoices, and waiting for refunds after failed deliveries.
What customers said:
- „The photo album looks great.“
„The photo album looks great.“
Original„das Fotoalbum sieht super aus“
- „The photo album was quickly and of good quality shipped“
„The photo album was quickly and of good quality shipped“
Original„Fotoalbum wurde rasch und in guter Qualität zugeschickt“
- „Very little time passes between ordering and the arrival of the photos.“
„Very little time passes between ordering and the arrival of the photos.“
Original„Zwischen Bestellung und eintreffen der Fotos vergeht nur eine geringe Zeit.“
- „Beautiful photo album“
„Beautiful photo album“
Original„Wunderschönes Fotoalbum“
How do I order from CEWE through Migros, and what are the common issues with the process?Ordering & website
Reviewers report mixed experiences when ordering from CEWE via Migros, citing difficulties with payment methods, unclear ordering instructions, and issues with redeeming promotions. Although the CEWE app is easy to use, the integration with Migros' systems causes frustration.
Payment Problems
Reviewers report that Migros CEWE kiosks do not accept Twint or bank cards, requiring customers to use cash or exchange large bills. This causes inconvenience, particularly for those expecting digital payment options.
Ordering Confusion
Several users found the online ordering process unclear, with photos shifting unexpectedly within frames. There is also confusion about how to place orders through Migros, as there is no clear guidance on whether the order should go through Migros or CEWE directly.
Promo Code Issues
One reviewer was unable to redeem a 20% Migros Famigros voucher, highlighting issues with promo code integration. Others expressed that activation instructions for promo codes could be more precise to prevent confusion.
What customers said:
- „I was also sorry that I couldn't redeem the 20% Famigros voucher.“
„I was also sorry that I couldn't redeem the 20% Famigros voucher.“
Original„Schade fand ich auch, dass ich den Famigros Gutschein nicht einlösen konnte von 20%“
- „I first had to exchange a large bill at Migros.“
„I first had to exchange a large bill at Migros.“
Original„Zuerst musste ich in der Migros einen grossen Geldschein wechseln.“
- „I would be happy if the instructions for using promo codes were exactly as they should…“
„I would be happy if the instructions for using promo codes were exactly as they should be placed in the order“
Original„Ich wäre froh, es würde bei Aktions-Codes ganz genau stehen, wie bestellt werden muss“
- „I also had to get a 10 francs note from Migros at the counter >.> to feed into the…“
„I also had to get a 10 francs note from Migros at the counter >.> to feed into the machine.“
Original„Habe auch beim Migros an der Kasse einen 10er beziehen müssen >.> um den Automaten damit zu füttern.“
How do I order or use CEWE Passfotos through the website or app?Ordering & website
CEWE's Passfoto service is primarily accessed through a dedicated app, but users report significant issues with functionality, reliability, and compatibility. While some reviewers praise the app for convenience and time savings, many others describe technical failures, poor image quality, and an inability to use the service as intended.
App Problems
Reviewers report that the CEWE Passfoto app frequently fails to work properly. Issues include error messages when attempting to download photos, inability to access the gallery, and the app generating photos with incorrect backgrounds or lighting. One user noted that the app's interface misled them into thinking it would work, only to discover it did not after downloading.
Poor Image Quality
Several users found the resulting Passfotos unacceptable. The app-generated images were described as having overly dark backgrounds, inaccurate lighting, and misleading warnings such as 'brille spiegelt' (glasses reflect) that were not true. One reviewer stated the photo was rejected by an official authority due to non-compliance with biometric standards.
Better Alternatives
Many users recommend avoiding the CEWE app entirely and instead using physical stores like dm for printing. Some found it easier to take photos at home, transfer them to a computer, and print multiple copies on a single sheet. Others praised the convenience of the app when it worked, but emphasized it requires multiple attempts to meet official requirements.
What customers said:
- „When I then went to one of the Cewe kiosks to print the pictures, it showed that the…“
„When I then went to one of the Cewe kiosks to print the pictures, it showed that the service is not available.“
Original„Als ich dann zu einem der Cewe Automaten ging um die Bilder zu drucken, wurde mir angezeigt, dass der Service nicht zur Verfügung steht.“
- „Passport photos bought through this app are not cheap“
„Passport photos bought through this app are not cheap“
Original„Passfoto über diese App nicht billig gekauft“
- „Better go to the DM and get your photo done there.“
„Better go to the DM and get your photo done there.“
Original„Geht lieber in den DM und lasst euch euer Foto da machem.“
- „It's just a matter of taking the passport photo at home; it doesn't get any better than…“
„It's just a matter of taking the passport photo at home; it doesn't get any better than that.“
Original„Einfach das Passfoto selber von zu Hause machen, besser geht es nicht.“
How is the customer service experience when creating a CEWE photo calendar?Customer service
The customer service experience for CEWE calendar photo orders is mixed: some users report serious issues when creating and submitting projects, while a few mention positive resolutions when problems occurred.
App & Website Issues
Reviewers report significant frustration with the CEWE app and website when trying to create photo calendars, particularly regarding photo imports, layout adjustments, and login issues. Many describe the process as non-intuitive, buggy, and time-consuming, with repeated failures in uploading or accessing Google Photos.
Technical Failures
Several users reported that despite repeated attempts, they were unable to upload projects, experienced poor automatic recropping of photos, or lost their work due to app updates. Some also stated that the help function was inaccessible, and login issues prevented them from accessing the app entirely.
Service Resolution
Despite the widespread problems, one reviewer noted that their complaint was handled promptly and without issue when they reached out. This suggests that while the digital experience is flawed, customer service may still be responsive when contacted directly.
What customers said:
- „The biggest struggle was to add additional photos that weren’t selected into the app…“
„The biggest struggle was to add additional photos that weren’t selected into the app from a generic phone library.“
- „I had been using this application for years to create my photo books; and I loved it!!“
„I had been using this application for years to create my photo books; and I loved it!!“
Original„J’utilisais depuis des années cette application pour créer mes livres photos ; et je l’adorais !!“
- „I struggled for days because most photos were almost ALL VERY BADLY auto-cropped.“
„I struggled for days because most photos were almost ALL VERY BADLY auto-cropped.“
Original„J’ai galéré pendant des jours car les photos sont presque toutes TRES MAL recadrée de façon automatique.“
- „Go to the app for access to Google Photos so I could import the pictures (it didn't…“
„Go to the app for access to Google Photos so I could import the pictures (it didn't work, so I couldn't use Google Photos).“
Original„Ga appen tilgang til Google Photos for at jeg skulle kunne importere bilder (det virket ikke, så jeg fikk ikke brukt Google Photo).“
What Reddit users say about CEWE
From 19 Reddit threads that mention CEWE. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„CEWE is on the expensive side“
„I tried once with CEWE and their program seemed very rigid“
„I'd say the Saal book was better value and quality.“
„Cewe , Saal Digital and co. are not at all in the same league as Whitewall.“
CEWE review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality5235× mentions
4651positive461negative- Print & paper quality (235)
- Finish & workmanship (28)
Delivery3511× mentions
3173positive271negative- Delivery speed (298)
Ordering & website2599× mentions
1556positive782negative- App & ordering process (181)
- Photo book design software (126)
Customer service1297× mentions
1101positive170negativeValue for money579× mentions
296positive233negative- Value & promotions (45)
Packaging392× mentions
171positive123negativeCommunication268× mentions
134positive105negativeFit & sizing189× mentions
83positive69negativeDurability182× mentions
34positive142negativeMaterial165× mentions
80positive49negativeReturns & refunds117× mentions
55positive48negativeBilling & payment57× mentions
23positive30negative
Reviews about CEWE quality
5,235 mentions · 89% positive · 9% negative
Reviewers consistently point to CEWE’s quality as a major strength, with 4,004 positive mentions out of 4,620 total references, reflecting strong overall satisfaction. The vast majority of feedback highlights the sharpness, color accuracy, and durability of printed products, particularly in photo books and wall art. Over time, customer sentiment has remained consistently high, with average ratings staying between 4.6 and 4.8 stars across 2025 and 2026, reaching a peak of 4.81 in March 2026. While a smaller number of complaints exist, they mainly concern specific issues such as image brightness, minor physical damage during shipping, or inconsistencies in framing and alignment. These concerns are generally isolated and do not diminish the widespread appreciation for CEWE’s reliable output and attention to detail in production and packaging.
What Customers Praise
Customers frequently commend the sharpness and clarity of the images, particularly in photo books and wall art. Many note that the print quality exceeds expectations, featuring vivid colors and smooth transitions that give photos a professional appearance. The use of high-grade materials, including durable paper and sturdy binding, is also regularly praised. Several reviewers mention that the final product feels substantial and well-made, justifying the price point.
What customers said:
- „The book turned out really beautiful.“
„The book turned out really beautiful.“
Original„Das Buch ist wirklich sehr schön geworden.“
- „Grade A: After a bit of a learning curve, it's a great tool for creating photo books!“
„Grade A: After a bit of a learning curve, it's a great tool for creating photo books!“
Original„Note 1 Nach einer gewissen Einarbeitungszeit ein tolles Werkzeug, um Fotobücher zu erstellen!“
Common Complaints
Common complaints include issues with image brightness, where photos appear too light or washed out, and some users report color discrepancies compared to the original digital files. A few reviewers mention physical damage, such as bent or cracked frames, or images that were creased during delivery. A small number also note problems with auto-cropping, where parts of the image, like a child’s head, are cut off without warning. These issues are typically isolated and often tied to specific product types or shipping conditions.
What customers said:
- „Auto-cropping that cuts off the child's head.“
„Auto-cropping that cuts off the child's head.“
Original„Cadrage auto qui rogne le crâne de l’enfant“
- „Picture creased in the mailbox“
„Picture creased in the mailbox“
Original„Bild geknickt im Briefkasten“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„The Cewe photo book of our big trip to India turned out truly fantastic.“
„It doesn't get any better than this!“
„As always, I am very thrilled with the photo book.“
CEWE: Print & paper quality
235 mentions · 209positive · 19negative
Reviewers report that CEWE’s print and paper quality receives strong praise from the majority, with 209 positive mentions out of 235 total. Most customers highlight the sharpness, color accuracy, and premium feel of the final products, especially in photo books and framed prints. However, a consistent minority, 19 negative mentions, express disappointment, citing issues like poor color reproduction, low image resolution, and paper that feels thin or cheap. While the overall trend remains positive, some recurring complaints about color shifts, paper inconsistencies, and technical flaws in the design app have persisted. A few users note that the quality has declined over time, particularly in digital prints and photo books, though no monthly history data is available to confirm long-term changes.
What customers said:
- „Unfortunately, the quality of the small prints is not what I expected.“
„Unfortunately, the quality of the small prints is not what I expected.“
Original„Die Qualität auf den kleinen ausdrucken ist leider nicht so, wie ich mir sie vorgestellt habe.“
- „The image sharpness is unsatisfactory.“
„The image sharpness is unsatisfactory.“
Original„Die Schärfe der Bilder ist nicht zufriedenstellend“
CEWE: Finish & workmanship
28 mentions · 26positive · 2negative
Reviewers report that CEWE’s finish and workmanship are generally strong, with 26 positive mentions out of 28 total. The overall sentiment is clearly positive, with most customers praising the solid construction, high-quality materials, and professional appearance of products such as photo books, wall art, and photo gifts. A small number of negative comments focus on specific flaws, including misaligned prints, poorly mounted frames, or minor damage during shipping, but these are isolated and do not reflect a widespread issue. The few complaints tend to center on perceived value or minor defects rather than fundamental flaws in build quality. There is no indication of a trend over time due to lack of monthly history, but the consistent praise for materials and finish suggests stable performance across recent customer experiences.
What customers said:
- „Photos on the cover do not reach the same quality.“
„Photos on the cover do not reach the same quality.“
Original„Fotos auf Einband erreichen nicht die gleiche Qualität.“
- „the software is a bit annoying though“
„the software is a bit annoying though“
Original„Die Software nervt mich zwar immer etwas“
Reviews about CEWE delivery
3,511 mentions · 90% positive · 8% negative
Customers overwhelmingly praise CEWE’s delivery performance, with 2,617 positive mentions out of 2,993 total references, reflecting a strong and consistent trend of satisfaction. Reviewers frequently highlight fast, reliable shipping and timely arrivals, often noting that deliveries arrive on or ahead of schedule especially for gifts with tight deadlines. The overall rating has steadily improved over the past year, peaking at 4.86 stars in early 2026 before a slight dip in late 2026, though it remains well above 4.7 stars. While most feedback is positive, a smaller but notable number of complaints center on delivery delays, damaged packaging, and issues with international shipping, particularly to Austria. Some users report lost or misdelivered packages, especially when using DHL’s smaller parcel options, and express frustration over the lack of flexibility in delivery routing. Despite these concerns, the majority of customers remain satisfied with the speed and reliability of CEWE’s delivery service.
What customers praise
Customers consistently praise CEWE’s fast and reliable delivery, often noting that orders arrive on time or even earlier than promised. Many mention that deliveries were crucial for gifts, and the timely arrival made a meaningful difference. The speed of shipping is frequently cited as a key reason for repeat business, with users highlighting that the service has been dependable for years. Several reviews specifically mention that the delivery was faster than expected, even when ordered on short notice.
What customers said:
- „Super fast shipping.“
„Super fast shipping.“
Original„Super schneller Versand.“
- „Fantastic, because I need the photo books as a gift for tomorrow.“
„Fantastic, because I need the photo books as a gift for tomorrow.“
Original„Phantastisch, weil ich die Fotobücher als Geschenk für morgen benötige.“
Common complaints
Common complaints include damaged packaging, delayed deliveries, and lost shipments, particularly when using DHL’s smaller parcel service. Some users report that packages were delivered to a mailbox too small to fit, resulting in damage or loss. A few customers express frustration over orders not arriving at all, with one stating they still had not received their item after multiple weeks. International shipping limitations, especially to Austria, are also a recurring point of dissatisfaction.
What customers said:
- „First order did not arrive.“
„First order did not arrive.“
Original„Erste Bestellung nicht angekommen.“
- „I still haven't received the order.“
„I still haven't received the order.“
Original„Ich habe die Bestellung bisher immer noch nicht erhalten“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„The new order was shipped quickly and perfectly.“
„it would have arrived a day earlier anyway“
„Fast processing and delivery.“
CEWE: Delivery speed
298 mentions · 263positive · 23negative
Reviewers report that delivery speed for CEWE is a mixed experience, with the majority expressing satisfaction 263 positive mentions compared to 23 negative ones. Overall, the trend leans strongly positive, as most customers find delivery times reasonable or even fast, especially for standard orders. However, a consistent minority voices frustration, particularly when orders are delayed beyond promised dates, especially for time-sensitive gifts. Several customers highlight that express deliveries were not delivered on time, and some mention that the actual delivery date was significantly later than the estimated window. A few also report issues with delivery methods, such as small packages being placed in mailboxes without notice or being sent via non-packet services despite expectations of parcel delivery. While the core experience is generally positive, these negative cases often involve emotional or logistical consequences, such as missed birthdays or the need to reorganize damaged or disordered items.
What customers said:
- „Shipping and delivery time were good, however“
„Shipping and delivery time were good, however“
Original„Versand und Lieferzeit war aber gut“
- „but unfortunately it didn't arrive on time“
„but unfortunately it didn't arrive on time“
Original„kam aber leider nicht rechtzeitig an“
Reviews about CEWE ordering & website
2,599 mentions · 60% positive · 30% negative
Reviewers report that the CEWE ordering process and website have shown a strong upward trend in satisfaction over the past year, with ratings rising from 3.22 stars in September 2025 to a high of 4.55 stars in March 2026. The overall sentiment remains positive, with 1,862 positive mentions compared to 1,533 negative ones, indicating growing confidence in the platform. Many customers praise the fast delivery, high-quality prints, and the ease of creating custom photo products. However, persistent complaints center on the website’s performance, particularly slow loading times and difficulties with photo management during design. While the user interface has improved over time, some users still find the process cumbersome, especially when editing larger projects or switching between devices. The balance between praise and criticism has shifted favorably, suggesting ongoing improvements have addressed earlier frustrations.
What customers praise
Many reviewers highlight the fast delivery and high-quality output of CEWE’s products, with several noting that orders arrived ahead of schedule. The design tools are frequently praised for offering a wide range of customization options, including templates and layout flexibility. Customers also appreciate the ability to create personalized gifts like photo books and invitations with minimal hassle. The support team is commended for handling last-minute changes and cancellations efficiently. Overall, the combination of quality, speed, and creative freedom earns strong approval from users.
What customers said:
- „I think the app creation process could be much more user-friendly.“
„I think the app creation process could be much more user-friendly.“
Original„Ich finde die Erstellung in der App kann noch deutlich benutzerfreundlicher gestaltet werden.“
- „Entering and setting everything up really takes a long time for a larger project.“
„Entering and setting everything up really takes a long time for a larger project.“
Original„das eingeben und einrichten dauert echt schon lange, bei einem größeren Projekt.“
Common complaints
Several users report that the website and app load slowly, with some describing the process as a 'time-wasting' chore. Uploading photos often takes longer than expected, and the system sometimes fails to recognize projects started on one device when accessed from another. Others complain about the difficulty of editing individual pages or rearranging photos without having to delete and re-upload them. The lack of a consistent design preview across devices and unclear storage locations for drafts also frustrate users. These issues are particularly noticeable during complex projects such as large photo books.
What customers said:
- „Putting together a photo book in the online configurator is extremely exhausting!“
„Putting together a photo book in the online configurator is extremely exhausting!“
Original„Das Zusammenstellen eines Fotobuches im online-Konfigurator ist äußerst anstrengend!“
- „When trying to repaginate, I need to change just one photo on one of the two pages of…“
„When trying to repaginate, I need to change just one photo on one of the two pages of the album, but it won't let me.“
Original„Entrando en repaginar, necesito cambiar una sola foto puesta de 1 de las 2 páginas del álbum y no me deja.“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„It would be nice to be able to switch between different complete templates.“
„Specifically, ones where you can use the number of photos in different positions.“
„You need at least a few days for this!“
CEWE: App & ordering process
181 mentions · 51positive · 96negative
Customers report widespread frustration with CEWE’s app and ordering process, where negative feedback significantly outweighs positive mentions. Of the 181 total mentions, 96 are negative and only 51 are positive, indicating a strong trend of dissatisfaction. Many users describe the website and app as slow, unintuitive, and unreliable, citing frequent crashes, failed uploads, and lost work. Common issues include incorrect image cropping, inaccurate delivery times, and missing features. While some users appreciate the ability to create photo products, the overall experience is often described as time-consuming and error-prone. There is no available monthly history to track changes over time, but the consistent pattern of complaints suggests ongoing problems with usability and reliability. The sentiment remains largely negative, with users expressing disappointment in both the app’s functionality and the support received when issues arise.
What customers said:
- „But the features are clearly limited.“
„But the features are clearly limited.“
Original„Doch die Features sind deutlich abgespeckt.“
- „creating it on the iPad was a bit difficult“
„creating it on the iPad was a bit difficult“
Original„die Erstellung am iPad gestaltete sich etwas schwierig“
CEWE: Photo book design software
126 mentions · 28positive · 52negative
Reviewers report that CEWE’s photo book design software on the website and app has been a source of significant frustration for many customers. While a small number of users praise its basic functionality, the overwhelming majority express dissatisfaction, with negative feedback outnumbering positive mentions by more than two to one. The sentiment has remained consistently negative over time, with recurring complaints about usability, stability, and missing features. Customers describe the software as unintuitive, prone to crashes, and lacking essential tools, particularly for larger or more complex projects. Many note that changes are not saved properly, files are lost unexpectedly, and the interface fails to support basic tasks like switching between portrait and landscape formats. Despite some users reporting temporary improvements after updates, the overall experience remains unreliable for most, leading to frustration and wasted time.
What customers said:
- „The online design tool worked extremely poorly.“
„The online design tool worked extremely poorly.“
Original„Online Gestaltung hat äußerst schlecht funktioniert“
- „The software is complicated“
„The software is complicated“
Original„Die Software ist kompliziert“
Reviews about CEWE customer service
1,297 mentions · 85% positive · 13% negative
Reviewers report that CEWE’s customer service has seen a strong upward trend in satisfaction over the past year, with overall sentiment shifting from mixed to highly positive. Of the 1293 mentions, 1010 are positive and 246 are negative, indicating a clear majority of favorable experiences. The average rating climbed steadily from 3.38 stars in September 2025 to a peak of 5.0 stars in August 2026, suggesting significant improvements in responsiveness and issue resolution. While early feedback highlighted delays, unhelpful support, and technical frustrations, recent reviews increasingly praise quick responses, effective problem-solving, and friendly staff. The shift reflects a growing confidence in CEWE’s ability to handle customer concerns efficiently, especially when issues involve product quality or delivery failures.
What customers praise
Many reviewers emphasize the helpfulness and professionalism of CEWE’s customer service, particularly when addressing product defects or order issues. Customers often note that problems such as damaged packages, incorrectly printed books, or faulty photos were resolved quickly and without difficulty. Several mention that replacements were sent promptly and that staff were courteous and focused on finding solutions. The ability to cancel orders shortly after placement was also commended as evidence of flexibility and strong customer care.
What customers said:
- „Even a cancellation just minutes after ordering was made possible by phone support.“
„Even a cancellation just minutes after ordering was made possible by phone support.“
Original„Selbst ein Storno wenige Minuten nach Bestellung wurde durch den tel. Support ermöglicht.“
- „When I complained about a photo book (pages weren't glued properly), the response was…“
„When I complained about a photo book (pages weren't glued properly), the response was immediate and friendly,“
Original„Bei der Reklamation eines Fotobuchs (Seiten waren nicht richtig fest verklebt) wurde umgehend und freundlich reagiert“
Common complaints
Some customers express frustration with slow or unresponsive support, particularly when issues were not resolved within a reasonable timeframe. A few mention being passed between departments or receiving generic replies without any real follow-up. Others note the lack of multilingual support, with one reviewer criticizing the service as being available only in German. Technical issues with the app, including crashes and difficulty navigating the interface, also contributed to negative experiences, especially when support failed to address them.
What customers said:
- „The employee informed us that the pass photo printing has not been working for a while.“
„The employee informed us that the pass photo printing has not been working for a while.“
Original„Die Mitarbeiterin teilte mit, dass der Ausdruck von Passfotos schon länger nicht funktioniere.“
- „The municipality did not approve your approved passport photo.“
„The municipality did not approve your approved passport photo.“
Original„De door jullie goedgekeurde pasfoto werd niet goed bevonden door gemeente.“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„However, CEWE was very accommodating and straightforward, canceling my order without any issues.“
„I was really pleased with how generously the problem was resolved.“
„The work was completed quickly and correctly.“
CEWE: Customer service & complaints
85 mentions · 60positive · 22negative
Reviewers report mixed experiences with CEWE’s customer service, with a clear majority expressing dissatisfaction. Of the 85 mentions, 60 are positive and 22 are negative, indicating that while many customers are satisfied with the support they receive, a significant minority face serious issues. The overall trend shows persistent complaints about unresponsiveness, lack of problem resolution, and poor communication, particularly regarding delivery issues, incorrect orders, and unhelpful responses. Some users praise the support for being prompt or effective, but these positive accounts are often overshadowed by frustrations with repetitive replies, language barriers, and unresolved technical problems. The lack of monthly history data prevents tracking changes over time, but the recurring nature of complaints suggests ongoing challenges in service consistency and reliability.
What customers said:
- „I am very satisfied with the service.“
„I am very satisfied with the service.“
Original„Mit dem Service bin ich sehr zufrieden“
- „Phone support was not helpful at all.“
„Phone support was not helpful at all.“
Original„Support am telefon null hilfreich“
Reviews about CEWE value for money
579 mentions · 51% positive · 40% negative
Customers have mixed views on CEWE’s value for money, with 283 positive mentions and 255 negative ones, indicating a roughly balanced sentiment. Many reviewers praise the high quality of products like photo books and memory cards, often calling the pricing justified given the results, especially for standard options. However, several customers express frustration over high shipping costs, perceived quality issues in certain materials such as reflective glass or fragile magnetic paper, and instances where the final product did not match expectations despite the price. Over time, customer sentiment has generally improved, with average ratings rising from 2.71 stars in September 2025 to a peak of 4.75 stars in August 2026, suggesting that recent experiences have been more favorable. Despite occasional complaints about pricing and delivery, the overall trend shows increasing satisfaction with the balance of cost and quality.
What customers praise
Many customers highlight that CEWE delivers strong value, especially for standard products. They appreciate the high image quality, fast delivery, and overall finish of photo books and memory cards, often stating the price is fully justified. Several mention that the results look better in person than on screen, and that the materials feel durable and professional. These positive experiences are frequently tied to the perception that the quality matches or exceeds expectations for the cost.
What customers said:
- „Very good value for money.“
„Very good value for money.“
Original„Sehr gutes Preis-Leistungsverhältnis.“
- „great value for money“
„great value for money“
Original„Super Preis Leistungs Verhältnis“
Common complaints
Common complaints focus on high shipping costs, with some customers stating these exceed the product price itself. Others report quality issues, including overly reflective glass, damaged edges on magnetic photos, and underdeveloped film despite full payment. A few customers also note difficulties using the online design tool, citing mismatched cover margins and software compatibility problems. These issues frequently result in disappointment, particularly when the final product fails to match the price point or expectations.
What customers said:
- „I paid almost 100 euros and it's junk.“
„I paid almost 100 euros and it's junk.“
Original„Habe knapp 100 Euro bezahlt und das ist Schrott.“
- „That is simply not good enough; you can find such a code with two clicks on Google.“
„That is simply not good enough; you can find such a code with two clicks on Google.“
Original„Das ist einfach nicht gut genug, so einen Code kann man mit 2 clicks ergoogeln“
Representative value for money reviews
Short excerpts - full reviews are available at the original source.
„Considering it's just standard and not premium.“
„Shipping was more expensive than the puzzle, which was a bit unfortunate.“
„However: it's a shame that the envelopes for the folded cards cost extra.“
CEWE: Value & promotions
45 mentions · 15positive · 28negative
Reviewers indicate that CEWE’s value for money particularly in terms of pricing and promotions is a significant source of frustration. Of the 45 mentions, 28 are negative and 15 are positive, reflecting a clear imbalance in customer sentiment. The overall trend reveals consistent dissatisfaction, with many customers describing the products as excessively expensive, especially when compared to competitors. Several reviews emphasize that high prices are not justified by perceived quality or convenience, and some feel misled by hidden costs or a lack of transparency in pricing. Although a few customers acknowledge good quality or service, these positive remarks are outweighed by complaints about steep fees, limited flexibility in ordering, and disappointing value for the price paid. There is no available monthly history to track changes over time.
What customers said:
- „In direct comparison, Cewe is way too expensive and the shipping costs are outrageous!“
„In direct comparison, Cewe is way too expensive and the shipping costs are outrageous!“
Original„Cewe im direkten Vergleich viel zu teuer und die Versandkosten sind eine Unverschämtheit!!“
- „I found it quite expensive.“
„I found it quite expensive.“
Original„recht teuer fand ich es“
Reviews about CEWE packaging
392 mentions · 44% positive · 31% negative
Customers have mixed but generally positive views on CEWE’s packaging, with 157 positive mentions and 132 negative ones across 478 total references. Overall, sentiment has trended upward over time, particularly from late 2025 into early 2026, peaking at 4.63★ in February 2026. Reviewers frequently praise the packaging for being protective and attractive, especially for photo books and framed prints, noting that items arrive in good condition and are presented thoughtfully. However, a consistent concern remains regarding damage during transit, including bent corners, creased images, and misaligned contents. Some users report that the packaging fails to prevent damage, particularly when items are fragile or large. Despite these issues, the majority of feedback reflects satisfaction with the overall presentation and the care taken in shipping, particularly in recent months.
What customers praise
Customers often mention the thoughtful and attractive packaging, particularly for gifts and photo books. Many appreciate the sturdy boxes, protective inserts, and elegant presentation, with several noting that items arrive looking like a gift. The packaging is seen as a reflection of quality, with one reviewer calling it 'lovefully sent in a nice box' and another praising the 'sophisticated' and 'well-protected' delivery. These positive remarks suggest that CEWE’s packaging contributes significantly to the customer experience, especially for special occasions.
What customers said:
- „lovingly sent in a pretty box“
„lovingly sent in a pretty box“
Original„liebevoll in einer hübschen Schachtel verschickt“
- „perfectly gift-wrapped“
„perfectly gift-wrapped“
Original„perfekt als Geschenk verpackt“
Common complaints
Several customers report that items arrive damaged despite the packaging, including bent corners, creased photos, and mixed-up pages. A common complaint is that the packaging does not adequately protect fragile items such as framed prints or large photo books. Some reviewers note that the lack of clear instructions or warnings on the package contributes to damage during delivery, particularly when handled by postal workers. These issues highlight a gap between the perceived protection and the actual performance of the packaging in transit.
What customers said:
- „A dented corner on the front cover.“
„A dented corner on the front cover.“
Original„eine angestoßene Ecke am Umschlag vorn“
- „because there was no 'do not bend' note for the mail carrier!“
„because there was no 'do not bend' note for the mail carrier!“
Original„da für den Briefträger kein Hinweis auf bitte nicht Knicken angegeben war!“
Representative packaging reviews
Short excerpts - full reviews are available at the original source.
„The box is a bit large; it could have been padded a little more so they wouldn't fly around inside.“
„and was therefore creased“
„The postcard arrived without an envelope“
CEWE: Packaging & protection
23 mentions · 9positive · 11negative
Reviewers report mixed experiences with CEWE’s packaging and protection, with a slight majority expressing dissatisfaction. Of the 23 mentions, 11 are negative and 9 are positive, showing that while some customers appreciate the care taken in packaging, many others have received damaged goods due to inadequate protection. The overall trend reveals persistent concerns, especially for fragile items such as photo books, calendars, and framed prints, with repeated complaints about dented corners, crushed edges, and damaged contents despite the products’ value. A few positive reviews mention sturdy packaging and effective damage recovery, but these are outweighed by ongoing issues with transport-related damage and poor handling. The lack of monthly history limits the ability to track changes over time, but the consistent nature of complaints indicates ongoing challenges in ensuring reliable protection during shipping.
What customers said:
- „The sturdy packaging is commendable.“
„The sturdy packaging is commendable.“
Original„Lobenswert ist die solide Verpackung.“
- „Quality and packaging very good.“
„Quality and packaging very good.“
Original„Qualität und Verpackung sehr gut.“
Reviews about CEWE communication
268 mentions · 50% positive · 39% negative
Customers have mixed views on CEWE’s communication, with roughly equal numbers of positive and negative mentions 114 positive and 117 negative out of 266 total references. Overall, feedback has trended downward in recent months, despite a strong start in late 2025, with high ratings in November and December. By mid-2026, satisfaction dipped, especially in July and August, when ratings fell to 3.84 and 2.5 stars respectively. Many customers praise timely updates and responsive support, particularly around order status and delivery tracking. However, recurring complaints center on excessive email volume, slow response times, unclear communication about order issues, and poor handling of damaged or missing items. The balance between praise and criticism remains close, but the recent decline suggests growing frustration with how CEWE manages customer interactions, especially during problem resolution.
What customers said:
- „fast responses“
„fast responses“
Original„schnelle Antworten“
- „The regular updates regarding the order.“
„The regular updates regarding the order.“
Original„die regelmäßigen Informativen zur Bestellung“
Reviews about CEWE fit & sizing
189 mentions · 44% positive · 37% negative
Customers have mixed but increasingly positive opinions about CEWE’s fit and sizing, with a slight edge toward praise over criticism. While many appreciate the high-quality output and accurate color reproduction, issues with alignment, spacing, and size consistency remain common. Over time, feedback has trended upward, with ratings stabilizing around 4.5 stars from late 2025 through mid-2026, despite occasional dips in satisfaction. The most consistent complaints involve unexpected sizing changes, misaligned layouts, and discrepancies between screen previews and final prints. However, many users also highlight the ease of use, strong print quality, and the ability to create personalized products quickly. Overall, the experience has improved, with more recent reviews reflecting greater confidence in the final product’s fit and dimensions.
What customers said:
- „It's a pity that the first page is beige while the first photo page next to it has a…“
„It's a pity that the first page is beige while the first photo page next to it has a white background.“
Original„Schade das die erste Seite beige ist und daneben die erste Fotos Seite einen weißen Hintergrund hat“
- „The 40 high by 60 wide format was followed exactly.“
„The 40 high by 60 wide format was followed exactly.“
Original„Format 40 hoch und 60 breit wurde genau eingehalten“
Reviews about CEWE durability
182 mentions · 19% positive · 78% negative
Reviewers overwhelmingly express concern about CEWE’s durability, with 259 negative mentions compared to just 42 positive ones across 319 total references. The sentiment has shown a clear downward trend in early 2026, particularly in April and June, when ratings dropped to 2★ and 2.8★ respectively, reflecting widespread frustration with technical failures and product degradation. However, there is a noticeable improvement in late 2025 and early 2026, with ratings rising to 4★ in December 2025 and peaking at 4.2★ in July 2026, suggesting recent fixes or updates may have addressed some issues. Despite this recovery, the overall perception remains negative, with many users citing recurring problems like app crashes, failed uploads, and physical product wear. A small but consistent group still praises the long-term quality of printed materials, especially books and photo albums, noting their resistance to wear and fading over time.
What customers said:
- „This is the third one I've ordered now.“
„This is the third one I've ordered now.“
Original„Ist mittlerweile die Dritte die ich bestellt habe“
- „All the books are still like new, even though they've been flipped through countless…“
„All the books are still like new, even though they've been flipped through countless times.“
Original„Sämtliche Bücher sind - obwohl zig-mal durchgeblättert - immer noch wie neu.“
Reviews about CEWE material
165 mentions · 48% positive · 30% negative
Customers have shared a balanced mix of opinions about CEWE’s material quality, with roughly equal numbers of positive and negative mentions across 268 reviews. Overall, sentiment has trended upward over time, particularly from late 2025 through mid-2026, with average ratings rising from 4.43★ in November 2025 to a peak of 4.8★ in May 2026. Many reviewers praise the durability, print clarity, and tactile feel of CEWE’s products, especially photo books and photo gifts. However, some users report issues with color accuracy, paper texture, and structural integrity, particularly in framed products. A recurring concern is the gap between how materials look on screen versus in physical form, with some noting that colors appear more lively digitally than in the final product. Despite these criticisms, the majority of feedback reflects satisfaction with the overall material quality, especially for standard photo books and prints.
What customers said:
- „Digital high-gloss printed albums still smell like chemicals even after years.“
„Digital high-gloss printed albums still smell like chemicals even after years.“
Original„Alben in Digitaldruck Hochglanz riechen , auch nach Jahren, nach Chemie“
- „The execution in terms of quality and color is outstanding!“
„The execution in terms of quality and color is outstanding!“
Original„Die Ausführung in Qualität und Farbe ist hervorragend!“
Reviews about CEWE returns & refunds
117 mentions · 47% positive · 41% negative
Reviewers report mixed experiences with CEWE’s returns and refunds, with a roughly balanced split between positive and negative feedback: 49 positive mentions versus 53 negative. Overall, sentiment has improved significantly over time, particularly from mid-2025 onward. Early reviews from late 2025 were especially critical, with several 1- and 2-star ratings citing poor communication, delayed processing, and confusion around refunds. However, from late 2025 through mid-2026, satisfaction rose steadily, peaking at 5 stars in June 2026. Even in later months, when ratings dipped slightly, many customers still praised CEWE’s responsiveness and willingness to provide replacements or refunds without hassle. The trend suggests that while initial issues were common, the company appears to have made meaningful improvements in handling returns and customer service over time.
What customers said:
- „My accidental order was cancelled without any hassle.“
„My accidental order was cancelled without any hassle.“
Original„Meine versehentliche Falschbestellung wurde unkompliziert storniert.“
- „I was able to exchange this at cewe without any problems.“
„I was able to exchange this at cewe without any problems.“
Original„Diese konnte ich problemlos bei cewe umtauschen lassen.“
Reviews about CEWE billing & payment
57 mentions · 40% positive · 53% negative
Reviewers report that CEWE’s billing and payment system has delivered a mixed experience, with a clear majority expressing dissatisfaction. Out of 67 mentions, 45 are negative and 19 are positive, revealing a significant imbalance in customer sentiment. While some users appreciate the option to pay by invoice and the overall ease of ordering, many others point to serious issues with billing accuracy, delays in payment processing, and poor customer service when disputes occur. The trend over time indicates a decline in satisfaction, with ratings falling from a high of 4.88 in December 2025 to 2.67 in June 2026 and 3.33 in July 2026. This reflects growing frustration, especially regarding incorrect charges, repeated billing, and difficulty resolving payment-related issues. Despite occasional positive remarks about user-friendly features, the overall experience has become increasingly problematic for many customers.
What customers said:
- „That you can pay by invoice.“
„That you can pay by invoice.“
Original„Dass man auf Rechnung bezahlen kann.“
- „I was also very pleased that payment by invoice is possible.“
„I was also very pleased that payment by invoice is possible.“
Original„Es hat mich auch sehr gefreut, dass eine Bezahlung auf Rechnung möglich ist.“
CEWE products & services in the reviews
What reviewers say about each CEWE offering. Mentions are reviews that name the product. ·
Reviews about CEWE CEWE PHOTOBOOK
1,423 mentions · 4.5/5 · top themes: Quality, Ordering & website, Delivery
The CEWE photobook available in a range of formats, papers, and covers.
Reviewers report that CEWE PHOTOBOOK is widely praised for its high-quality print and design, with a strong overall trend toward positive sentiment over time. Of the 1423 mentions, 1158 are positive and 183 are negative, indicating a clear majority of satisfied customers. The average rating has steadily improved, rising from 3.47 stars in September 2025 to a consistent 4.6 4.8 range from December 2025 through August 2026, suggesting growing confidence in the product. While early feedback included concerns about color accuracy, delivery methods, and software usability, later reviews show increasing satisfaction with both the final product and customer service. Many users highlight the emotional value of the books as keepsakes, especially for travel and family memories.
What customers said:
- „For our future trips, we will always create a photo book like this as a keepsake.“
„For our future trips, we will always create a photo book like this as a keepsake.“
Original„Bei unseren nächsten Reisen werden wir zukünftig immer so ein Fotobuch als Erinnerung gestalten.“
- „The seamless center section for photos across both pages is absolutely brilliant.“
„The seamless center section for photos across both pages is absolutely brilliant.“
Original„Absolut genial das übergangslose Mittelteil für Fotos über beide Seiten“
Short excerpts - full reviews are available at the original source.
„My choices regarding format, cover, endpapers, etc., were confirmed by the good quality!“
„I still have difficulties with the design of the art prints, especially when changing formats.“
Reviews about CEWE Photo Calendars
633 mentions · 4.6/5 · top themes: Quality, Delivery, Ordering & website
Personalised wall, desk and kitchen calendars with your own photos.
Reviewers indicate that CEWE’s photo calendars are generally well-received, with 536 positive mentions out of 633 total reviews, reflecting strong overall satisfaction. Sentiment has steadily improved over time, peaking in late 2025 and early 2026 with average ratings above 4.7 stars, underscoring consistent quality and reliability. While most customers commend the high-quality prints, fast delivery, and ease of use in the design app, a smaller but notable group has raised concerns about technical issues during creation, image quality inconsistencies, and occasional packaging damage. These negative experiences, though less frequent, tend to cluster around specific problems such as image distortion, color inaccuracies, and software glitches. Despite these issues, the overall trend shows increasing confidence in the product, with recent reviews maintaining high ratings even after a slight dip in mid-2026.
What customers said:
- „Delivery was fast.“
„Delivery was fast.“
Original„Die Lieferung erfolgte schnell.“
- „The delivery was fast.“
„The delivery was fast.“
Original„Die Lieferung war schnell“
Short excerpts - full reviews are available at the original source.
„Photos transferred well“
„Great photo calendar“
Reviews about CEWE Cards
282 mentions · 4.4/5 · top themes: Quality, Ordering & website, Delivery
Personalised greeting, invitation and Christmas cards with your own photos.
Reviewers report that CEWE Cards receive generally positive feedback, with 215 positive mentions out of 282 total. The overall sentiment has trended upward over time, particularly from early 2026 onward, with average ratings consistently above 4.5 stars from February 2026 through August 2026. Customers frequently praise the quality of the cards, the ease of design, and fast delivery. However, a notable minority express frustration with the online design tool, citing issues such as poor formatting, an inability to switch between portrait and landscape, and difficulty saving or retrieving work. Some also report problems with packaging, including missing envelopes or damaged cards, and concerns about pricing for reorders. Despite these complaints, the majority of users remain satisfied, especially with the final product’s appearance and reliability.
What customers said:
- „The cards are just as we imagined them.“
„The cards are just as we imagined them.“
Original„Karten sind so, wie wir uns sie vorgestellt haben.“
- „The quality of the images on the memory cards is flawless“
„The quality of the images on the memory cards is flawless“
Original„Die Qualität der Bilder auf den Memorykarten ist einwandfrei“
Short excerpts - full reviews are available at the original source.
„Very nice memory cards.“
„very beautiful cards“
Reviews about CEWE Photo Gifts
272 mentions · 4.6/5 · top themes: Quality, Delivery, Ordering & website
Mugs, puzzles, cushions, phone cases, and other gifts featuring your photo.
Reviewers indicate that CEWE’s photo gifts are generally well-received, with 222 positive mentions out of 272 total. The overall sentiment remains strongly positive, reflected in consistently high ratings over the past year, peaking at 4.89 stars in March 2026. Customers frequently praise the quality of the final products, the ease of the ordering process, and the responsiveness of customer service. However, a smaller but notable number of complaints focus on delivery issues, packaging, and occasional inconsistencies in print quality. While some users report late or damaged shipments, others note that these problems are often resolved quickly with support. Over time, the brand has maintained a stable reputation, with only minor dips in satisfaction during periods of higher order volume, suggesting that the core experience remains reliable and satisfying for most customers.
What customers said:
- „The mug I ordered was exactly as I had imagined.“
„The mug I ordered was exactly as I had imagined.“
Original„Die bestellte Tasse war genau so, wie ich sie mir vorgestellt habe.“
- „The quality of the puzzle is super“
„The quality of the puzzle is super“
Original„Die Qualität des Puzzle ist super“
Short excerpts - full reviews are available at the original source.
„The photo mug turned out very nicely.“
„Templates for the photo mugs are sometimes difficult to work with.“
Reviews about CEWE Wall Art
111 mentions · 4.7/5 · top themes: Quality, Delivery, Ordering & website
Photos on canvas, aluminium, acrylic glass, as posters or framed.
Reviewers indicate that CEWE’s wall art is generally well-received, with 93 positive mentions out of 111 total. The overall sentiment remains strongly positive, particularly in recent months, with ratings consistently above 4.6 stars from February 2026 onward. Customers frequently commend the high-quality prints, accurate color reproduction, and reliable delivery. A small number of complaints relate to packaging, image alignment, and customer service delays, but these are outweighed by the consistent satisfaction with the final product. While some users reported issues with misaligned images or damaged posters, many noted quick resolutions and replacements. The trend reveals a stable and positive trajectory, with no significant drop in satisfaction over time.
What customers said:
- „Quality of the posters“
„Quality of the posters“
Original„Qualität der Poster“
- „40x30 poster prints in great quality.“
„40x30 poster prints in great quality.“
Original„Bilder als Poster 40x30 in toller Qualität“
Short excerpts - full reviews are available at the original source.
„The photo canvas I ordered turned out better than expected.“
„The canvas and frame are of good quality.“
Reviews about CEWE Photo Prints
42 mentions · 4.1/5 · top themes: Quality, Delivery, Ordering & website
Classic photo prints in all formats.
Reviewers report that CEWE’s photo prints receive a generally positive reception, with 27 favorable mentions out of 42 total reviews. The overall sentiment has trended upward over time, particularly from mid-2025 onward, with multiple 5-star ratings in late 2025 and 2026. Customers frequently praise the print quality, speed of delivery, and value for money. However, some consistent concerns remain, including issues with image color accuracy, software usability, and problems with specific product types like passport photos. A few users note technical glitches and unexpected content on prints, such as promotional text. While negative feedback is less frequent, it tends to focus on specific product flaws and customer service limitations. The balance of positive to negative feedback remains strong, with the majority of recent reviews reflecting satisfaction.
What customers said:
- „The prints were excellent.“
„The prints were excellent.“
Original„Die Abzüge war hervorragend“
- „These arrived quickly and in very good quality.“
„These arrived quickly and in very good quality.“
Original„diese kamen schnell und in sehr guter Qualität bei mir an“
CEWE review sources, coverage and method
The overall 4.7 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trusted Shops | 4.8 / 5 | 8,154 | 63.8% | View profile ↗ | |
| Apple App Store | 3.6 / 5 | 3,189 | 24.9% | View profile ↗ | |
| Trusted Shops | 4.6 / 5 | 951 | 7.4% | View profile ↗ | |
| Trustpilot | 4.4 / 5 | 221 | 1.7% | View profile ↗ | |
| Apple App Store | 2.4 / 5 | 140 | 1.1% | View profile ↗ | |
| Apple App Store | 2.4 / 5 | 128 | 1% | View profile ↗ | |
| Google Play | 5.0 / 5 | 3 | 0% | View profile ↗ | |
| Trustpilot | 1.0 / 5 | 1 | 0% | View profile ↗ | |
| Weighted overall | 4.7 / 5 | 12,787 | 100% | ||
Period covered: 2013-03 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Trusted Shops : 8,154 reviews
- Apple App Store : 3,189 reviews
- Trusted Shops : 951 reviews
- Trustpilot : 221 reviews
- Apple App Store : 140 reviews
- Apple App Store : 128 reviews
- Google Play : 3 reviews
- Trustpilot : 1 reviews
Period covered: Mar 2013 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
What AI assistants say about CEWE
based on 211 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). CEWE Reviews October 2026 – 4.7/5 from 12,787 reviews. Retrieved 13 October 2026 from https://citatio.ai/cewe-reviews/
Data verifiable via our public audit log: Methodology · Transparency