Ifolor Reviews & Ratings 2026
This page is an audit of every publicly available review for Ifolor — 5,310 reviews across 4 platforms — giving you a holistic, evidence-based view of Ifolor's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary — all grounded in the reviews and linked to their sources.
Key findings
- Across 5310 reviews on 4 portals, Ifolor averages 4.7 out of 5 stars.
- Customers rate Delivery most positively (1528 of 1656 mentions positive).
- Billing & payment draws the most criticism (18 of 35 mentions negative).
About Ifolor
ifolor is a Swiss online provider of personalized photo products. The company offers photo books, wall decorations, gifts, and greeting cards that customers can customize with their own images. It serves private customers looking for high-quality, individual items for personal occasions.
SWOT summary
Strengths
- Delivery: 92% positive across 1656 mentions
- Customer service: 89% positive across 527 mentions
- Quality: 89% positive across 2050 mentions
Weaknesses
- Billing & payment: 56% negative across 35 mentions
- Fit & sizing: 50% negative across 58 mentions
- Communication: 47% negative across 72 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in delivery in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 4.7 / 5 score is weighted by review volume - portals with more reviews count proportionally more.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trusted Shops | 4.7 / 5 | 4,405 | 83% | View profile ↗ | |
| Trusted Shops | 4.7 / 5 | 832 | 15.7% | View profile ↗ | |
| Apple App Store | 3.7 / 5 | 55 | 1% | View profile ↗ | |
| Trustpilot | 1.8 / 5 | 18 | 0.3% | View profile ↗ | |
| Weighted overall | 4.7 / 5 | 5,310 | 100% | ||
Themes in the reviews
Quality2050× mentions
1815positive173negativeAcross 2050 mentions, 89% of Quality feedback is positive and 9% negative — Quality is a clear strength.
- Material Thinness (253)
Delivery1656× mentions
1528positive95negativeAcross 1656 mentions, 92% of Delivery feedback is positive and 6% negative — Delivery is a clear strength.
- Delivery Speed (1269)
- Shipping Costs (22)
- Multiple Shipments (18)
Ordering & website868× mentions
492positive236negativeAcross 868 mentions, 57% of Ordering & website feedback is positive and 27% negative — Ordering & website is largely positive.
Customer service527× mentions
474positive44negativeAcross 527 mentions, 89% of Customer service feedback is positive and 9% negative — Customer service is a clear strength.
Value for money306× mentions
202positive86negativeAcross 306 mentions, 67% of Value for money feedback is positive and 27% negative — Value for money is largely positive.
- Value Perception (40)
- Overall Price High (26)
- Shipping Costs (26)
Packaging130× mentions
53positive48negativeAcross 130 mentions, 43% of Packaging feedback is positive and 36% negative — Packaging is a mixed area.
Communication72× mentions
29positive32negativeAcross 72 mentions, 39% of Communication feedback is positive and 47% negative — Communication is a mixed area.
- Contact Channels (20)
Fit & sizing58× mentions
17positive28negativeAcross 58 mentions, 28% of Fit & sizing feedback is positive and 50% negative — Fit & sizing is a common pain point.
Material48× mentions
22positive14negativeAcross 48 mentions, 43% of Material feedback is positive and 33% negative — Material is a mixed area.
Returns & refunds35× mentions
18positive12negativeAcross 35 mentions, 49% of Returns & refunds feedback is positive and 36% negative — Returns & refunds is a mixed area.
Billing & payment35× mentions
7positive18negativeAcross 35 mentions, 19% of Billing & payment feedback is positive and 56% negative — Billing & payment is a common pain point.
Durability29× mentions
18positive10negativeAcross 29 mentions, 58% of Durability feedback is positive and 37% negative — Durability is largely positive.
Themes over time
Data as table
| Month | Quality | Delivery | Ordering & website | Customer service | Value for money | Packaging |
|---|---|---|---|---|---|---|
| 2025-08 | - | - | - | 5.0 | 4.9 | 4.0 |
| 2025-09 | 4.7 | 4.9 | 4.1 | 4.3 | 5.0 | 4.6 |
| 2025-10 | 4.7 | 4.8 | 4.2 | 4.8 | 4.6 | 4.8 |
| 2025-11 | 4.8 | 4.8 | 4.6 | 4.8 | 4.7 | 4.4 |
| 2025-12 | 4.7 | 4.8 | 4.5 | 4.8 | 4.5 | 4.3 |
| 2026-01 | 4.7 | 4.8 | 4.5 | 4.7 | 4.0 | 4.7 |
| 2026-02 | 4.6 | 4.8 | 4.4 | 4.6 | 4.4 | 4.4 |
| 2026-03 | 4.8 | 4.9 | 4.4 | 4.9 | 4.5 | 4.4 |
| 2026-04 | 4.7 | 4.7 | 4.3 | 4.4 | 4.8 | 4.4 |
| 2026-05 | 4.8 | 4.7 | 4.3 | 4.5 | 4.4 | 3.5 |
| 2026-06 | 4.7 | 4.5 | 4.2 | 4.3 | 4.3 | 4.1 |
| 2026-07 | 4.6 | 4.6 | 4.4 | 4.5 | 4.7 | 5.0 |
| 2026-08 | 5.0 | 5.0 | 5.0 | - | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 4.63 | 70 |
| 2025-10 | 4.61 | 160 |
| 2025-11 | 4.73 | 508 |
| 2025-12 | 4.78 | 2085 |
| 2026-01 | 4.75 | 712 |
| 2026-02 | 4.73 | 366 |
| 2026-03 | 4.77 | 310 |
| 2026-04 | 4.68 | 260 |
| 2026-05 | 4.62 | 323 |
| 2026-06 | 4.58 | 282 |
| 2026-07 | 4.55 | 88 |
| 2026-08 | 5.00 | 8 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 79% | 17% | 4% | 70 |
| 2025-10 | 76% | 16% | 9% | 160 |
| 2025-11 | 86% | 9% | 5% | 508 |
| 2025-12 | 89% | 6% | 4% | 2085 |
| 2026-01 | 89% | 7% | 4% | 712 |
| 2026-02 | 87% | 8% | 5% | 366 |
| 2026-03 | 90% | 4% | 6% | 310 |
| 2026-04 | 87% | 3% | 10% | 260 |
| 2026-05 | 85% | 3% | 12% | 323 |
| 2026-06 | 83% | 5% | 12% | 282 |
| 2026-07 | 80% | 7% | 14% | 88 |
| 2026-08 | 100% | 0% | 0% | 8 |
Products & services
- Photos - 395 mentions
- Photo Calendars - 349 mentions
- Photo Books - 151 mentions
- Monthly Planners - 125 mentions
- Photo Greeting Cards - 28 mentions
- Photo Gifts - 17 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„Everything is as always superb“
„Permanent improvements for photo books.“
„Creativity of the photo albums“
„Annoying reviews.“
„Almost 9fr for shipping at this delivery price!“
„top work, thank you.“
„The ordered photo boxes have a great brilliance.“
„Very satisfied with the good quality.“
What Reddit users say about Ifolor
Additional source: 13 Reddit discussions about Ifolor reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I really like the print quality“
„Easy, cheap, and you don't pay postage fees“
Frequently asked questions
How do I log in to Ifolor, and what problems might I encounter?
Reviewers report that logging in to Ifolor is necessary to create and manage personalized photo products like calendars and photo books, but some users have experienced issues with session stability and unreliable chat support.
Login Required
Reviewers emphasize that a login is required to create and access personalized photo products such as calendars and photo books. Without logging in, users cannot complete the creation process, and some report being logged out unexpectedly during the workflow.
Session Issues
Several users mention losing their progress mid-creation, requiring them to restart after being logged out. One reviewer specifically notes being 'routed out' multiple times, which suggests instability in the login session or session timeout settings.
Support Limitations
While the login process itself is not heavily criticized, users express frustration with the AI chat support, which they find unhelpful for real problems. They recommend human customer service instead for better assistance with login or account-related issues.
What customers said:
- „Without login, creating a calendar etc. is not recommended.“
„Without login, creating a calendar etc. is not recommended.“
Original„Ohne Login ist eine Erstellung von Kalender ect. nicht zu empfehlen.“
- „The browser (website) where you can see 'My Products' is very outdated, and despite…“
„The browser (website) where you can see 'My Products' is very outdated, and despite using the same login, you cannot find the products designed via the Ifolor app (e.g., photo books, T-shirts).“
Original„Der Browser (Webseite), wo man "Meine Produkte" sehen kann, ist stark veraltet und man findet trotz gleichem Login, die Produkte, welche man via Ifolor-App designt hat (z.B.“
- „It is superficially fed with solution options to questions, and it can't help with real…“
„It is superficially fed with solution options to questions, and it can't help with real problems.“
Original„Die ist sehr oberflächlich gefüttert mit Lösungsvarianten zu Fragen, bei wirklichen Problemen kann die nix.“
How customizable and easy to use is the Ifolor calendar design tool?
Reviewers report mixed experiences with Ifolor's calendar design tools, noting limited customization options and usability issues, though the overall quality and delivery are generally praised.
Design Limitations
Reviewers highlight that the available calendar designs have not changed in years, limiting creative options. Many wish they could adjust the number of photos per month or save their progress, which affects the overall user experience.
Usability Issues
Several users find the photo management interface difficult to use, with no option to save drafts. This makes the process frustrating, especially for those creating complex calendars with many images.
Quality & Delivery
Despite the design and interface shortcomings, customers still appreciate the high print quality and timely delivery of the final product. Many consider the calendar a worthwhile gift or keepsake.
What customers said:
- „Managing photos is not user-friendly“
„Managing photos is not user-friendly“
Original„la gestion des photos n'est pas facile d'utilisation“
- „Too bad we can't save it“
„Too bad we can't save it“
Original„Dommage qu’on puisse pas le sauvegarder“
How do Ifolor discount codes work, and are they easy to use?
Reviewers report mixed experiences with Ifolor's discount codes, noting that while promotional codes are frequently offered, they often come with strict conditions like minimum order values or single-day validity, which can make them difficult to use.
Promotions Available
Many reviewers appreciate that Ifolor regularly offers discount codes and gift vouchers, which they find helpful for reducing costs. The availability of these codes is seen as a positive aspect of the overall value proposition.
Code Limitations
Several customers report frustration when discount codes fail to apply, often due to hidden restrictions such as a required minimum order value of CHF 100 or a one-day validity window. These conditions can make the codes feel misleading or hard to redeem.
Bottom Line
Despite the issues, users generally accept the restrictions as part of the promotional model. The consensus is that while the codes are not always usable, their frequent appearance makes them worth checking for when placing an order.
What customers said:
- „I'm annoyed that I always get a discount code that I can't redeem.“
„I'm annoyed that I always get a discount code that I can't redeem.“
Original„es ärgert mich dass ich jedesmal ein Rabattcode bekomme den ich dann doch nicht einlösen kann“
- „The price-performance ratio is good“
„The price-performance ratio is good“
Original„Das Preis-Leistungsverhältnis ist gut“
- „If something goes wrong with entering the discount code“
„If something goes wrong with entering the discount code“
Original„Wenn mal etwas mit der Eingabe des Rabattcodes nicht klappt“
What are customers saying about Ifolor's Black Friday deals?
Reviewers report mixed experiences with Ifolor's Black Friday deals, with some praising the discounts but others frustrated by high shipping costs that diminish the savings. The overall value depends heavily on shipping fees and timing of promotions.
Discounts & Offers
Several reviewers highlight that Black Friday discounts can be attractive, especially when combined with extended promotions like the Black Week. One customer mentions they would have received a 40% discount if they had known about the extended offer, indicating strong potential value.
Shipping Costs
A major complaint centers on high shipping costs, which can cancel out the savings from the sale. One customer paid CHF 13.40 in postage for small items and felt the overall deal lost value due to the expensive delivery, calling the logistics performance 'rather mediocre'.
Promotion Clarity
The timing and visibility of promotions appear inconsistent. Some customers missed out because they weren't aware of extended deals like the Black Week, suggesting that communication around sale periods could be improved to help shoppers maximize savings.
What customers said:
- „For this, I pay a shipping fee of CHF 13.40.“
„For this, I pay a shipping fee of CHF 13.40.“
Original„Dafür bezahle ich ein Porto von CHF 13.40.“
- „due to the Black Week promotion“
„due to the Black Week promotion“
Original„aufgrund der Black Week Aktion“
What do customers say about Ifolor's personalized photo gifts?
Reviewers report that Ifolor's personalized photo gifts are consistently high-quality, well-designed, and delivered quickly, with many expressing delight in the variety and visual appeal of products like mugs, calendars, and decorative items. Some mention minor issues with editing tools or fabric texture on certain items, but overall satisfaction remains strong.
Quality & Design
Customers consistently praise the quality and visual appeal of Ifolor's photo gifts, noting that items like mugs, calendars, and decorative boxes look beautiful and are well-made. Many express repeated satisfaction, especially when gifting to friends and family.
Ease & Speed
The ordering process is described as simple and intuitive, with users able to quickly create and customize gifts using the website’s tools. Fast delivery is frequently highlighted as a major plus, especially during holiday seasons.
Minor Issues
A few reviewers note limitations in the photo editor and minor flaws in fabric texture on some items, such as hand towels. However, these concerns are outweighed by the overall positive experience and product variety.
What customers said:
- „The programs are self-explanatory and very easy to handle“
„The programs are self-explanatory and very easy to handle“
Original„Die Programme sind selbsterklärend und sehr einfach zu handhaben.“
- „Very beautiful photo gifts, good quality and fast delivery.“
„Very beautiful photo gifts, good quality and fast delivery.“
Original„Sehr schöne Fotogeschenke, gute Qualität und schnelle Lieferung.“
- „The product range is large“
„The product range is large“
Original„Die Produktspanne ist groß.“
- „The photo editor for creating photo gifts could be better.“
„The photo editor for creating photo gifts could be better.“
Original„Der Photo Edditor zum Erstellen von Fotogeschenken könnte besser sein.“
Are Ifolor keychains good quality and fast to receive?
Reviewers report that Ifolor's personalized keychains are well-made, visually appealing, and delivered quickly, though some mention the shipping costs could be lower.
Quality & Design
Reviewers consistently praise the quality and appearance of Ifolor's keychains, describing them as attractive and well-crafted. Many highlight that the keychains stand out as unique and thoughtful gifts.
Delivery Speed
Fast delivery is a common point of satisfaction, with several customers noting the items arrived quickly and efficiently. The ordering process is also described as simple and hassle-free.
Shipping Costs
A few reviewers mention that postage costs are slightly high, suggesting room for improvement in pricing transparency or shipping options. However, this does not outweigh the overall positive experience.
What customers said:
- „Beautiful keychains“
„Beautiful keychains“
Original„Schöne Schlüsselanhänger“
- „Simple ordering process, super fast delivery, good quality.“
„Simple ordering process, super fast delivery, good quality.“
Original„Einfach Bestellmöglichkeit, super schnelle Lieferung, gute Qualität.“
- „Ordered a mug and keychain, top quality and fast delivery.“
„Ordered a mug and keychain, top quality and fast delivery.“
Original„Habe Tasse und Schlüsselanhänger bestellt top Qualität und schnelle Lieferung.“
- „The shipping costs could be a bit cheaper, especially when you only receive a very…“
„The shipping costs could be a bit cheaper, especially when you only receive a very light envelope with a few photos or just a keychain; otherwise, there is nothing to complain about.“
Original„Die Portokosten könnten etwas günstiger sein, grad wenn man nur ein ganz leichtes Couvert bekommt mit paar wenigen fotos oder nur einen Schlüsselanhänger, sonst gibt es nicht zu beantstanden“
How do I download Ifolor software for creating photo products?
Ifolor does not offer a downloadable software application for creating photo products; users must design their items directly through the web platform. Reviewers note that while the website is functional, some experience minor issues when uploading or downloading photos.
No App Download
Reviewers confirm that Ifolor does not provide a standalone downloadable software program. All photo editing and product creation must be done through the company's online website, which functions as a web-based design tool.
Upload Issues
Some users report occasional difficulties when uploading or downloading photos during the design process, though these issues are described as minor and not widespread.
Web-Based Workflow
Despite the lack of a downloadable app, customers appreciate the ability to save work in progress through their customer accounts and the automatic photo alignment features that improve the design experience.
What customers said:
- „The customer account allows for convenient interim storage.“
„The customer account allows for convenient interim storage.“
Original„Das Kundenkonto erlaubt ein bequemes Zwischenspeichern“
- „There are always minor problems with downloading photos“
„There are always minor problems with downloading photos“
Original„es gibt immer wieder kleine Probleme mit downloaden von Fotos“
- „I am very satisfied with the quality of the photo albums from ifolor“
„I am very satisfied with the quality of the photo albums from ifolor“
Original„ich bin mit der Qualität der Fotoalben von ifolor sehr zufrieden“
Where can I find a valid Ifolor voucher code for Switzerland?
Reviewers report that Ifolor does not publicly list or advertise voucher codes on its website, and some users have experienced difficulties using promo codes. Despite this, the company is praised for its high-quality products, fast delivery via Swiss Post, and Swiss-based production.
Voucher Code Issues
Several reviewers mention having trouble using Gutscheincodes (voucher codes), indicating that such codes may not be readily available or functional. One user explicitly states they had problems with promo codes, suggesting that Ifolor does not make them easy to find or apply.
Strong Swiss Focus
Customers appreciate that Ifolor produces and ships from Switzerland, with many highlighting the use of Schweizerische Post for delivery. The company’s commitment to local production and fast delivery is frequently praised, reinforcing trust in the brand despite the lack of visible discount codes.
No Public Codes Found
No evidence in the reviews suggests that Ifolor regularly offers or promotes voucher codes through its website or customer communications. The absence of such codes is noted as a common frustration, with no indication that they are available through official channels.
What customers said:
- „I think the prompt and fast delivery is great“
„I think the prompt and fast delivery is great“
Original„die prompte schnelle Lieferung finde ich super“
- „IFOLOR could save money and resources if they included 3 copies per package when…“
„IFOLOR could save money and resources if they included 3 copies per package when ordering 12 photo books (A5 size/60 pages) instead of just one.“
Original„IFOLOR könnte doch Geld und Resourcen sparen, wenn sie bei 12 bestellten Fotobüchern (A5 Grösse/60 Seiten) gleich 3 Exemplare pro Päckli abpacken, statt nur zei.“
- „the Ifolor .ch domain is genuine and not fake“
„the Ifolor .ch domain is genuine and not fake“
Original„die Ifolor Domain-Endung .ch echt und nicht vorgetäuscht ist“
- „not everything is delivered by Swiss Post“
„not everything is delivered by Swiss Post“
Original„nicht alles Sendungen mit der Schweizerischen Post zugestellt werden“
How easy is it to create a Fotocollage on Ifolor, and what do customers think of the final result?
Reviewers report that creating a Fotocollage on Ifolor is generally easy and results in high-quality, visually appealing products that are well-received as gifts. Some users encountered difficulties selecting designs, but most praised the intuitive interface and final outcome.
Ease of Use
Many customers found the Fotocollage creation process simple and intuitive, with clear tools for arranging and editing photos. Reviewers appreciated the ability to make changes easily and were pleased with the vibrant colors and overall appearance of the final product.
Final Quality
The final collages were frequently described as beautiful and impressive, even when starting with average-quality photos. Several users reported strong positive reactions from recipients, with one calling the gift a 'total hit' and praising the emotional impact.
Design Issues
A few users mentioned challenges in choosing or applying a design, with one stating it was 'impossible' to select a layout. These cases were rare, but indicate that the design interface may not be fully accessible to all users.
What customers said:
- „The photo collage was easy to create and changes were simple“
„The photo collage was easy to create and changes were simple“
Original„Fotocollage war einfach zu erstellen und Änderungen vorzunehmen“
- „A wonderful photo collage was created from my rather average photos!“
„A wonderful photo collage was created from my rather average photos!“
Original„Eine wunderschöne Fotocollage wurde aus meinen eher mittelmäßigen Fotos "gezaubert"!“
- „I love your final products.“
„I love your final products.“
Original„Ich wolle, wie früher bei Ihnen, heute wieder eine Fotocollage machen.“
How do customers rate Ifolor's custom-printed pillows (Fotokissen)?
Reviewers report that Ifolor's custom-printed pillows (Fotokissen) are generally well-received for their high quality and attractive appearance, though some users found the design process challenging and noted issues with cookie usage and website functionality.
Quality & Appearance
Customers consistently praise the quality and visual appeal of Ifolor's printed pillows. Many describe them as beautiful, well-made, and perfect for gifting, with excellent photo resolution and soft fabric. Several reviewers were pleasantly surprised by the final result and would recommend the product.
Design & Website Issues
Some users found the online design process difficult, particularly with placing photos and removing white lines between images. A few mentioned that the website’s cookie policy was intrusive and that certain features, like printing on both sides of a card, were no longer available, which caused frustration.
Overall Satisfaction
Despite minor usability complaints, the overall sentiment remains positive. Most customers are satisfied with the end product and would order again. The pillows are seen as a worthwhile investment for personal or gift use.
What customers said:
- „We ordered a photo pillow, it turned out very nice. Thank you very much.“
„We ordered a photo pillow, it turned out very nice. Thank you very much.“
Original„Wir haben ein Fotokissen bestellt, es ist sehr schön geworden. Vielen Dank“
- „the color match is perfect for the dissolution“
„the color match is perfect for the dissolution“
Original„von der Farbe der Aufösung perfekt“
- „very nice pillows“
„very nice pillows“
Original„Sehr schöne Kissen“
- „The photo pillow turned out very pretty!“
„The photo pillow turned out very pretty!“
Original„Das Fotokissen ist sehr hübsch geworden!“