Question 1

How is TWINT's customer support and app usability for users with technical issues or international access?

Accepted Answer

The TWINT app's support experience varies significantly, with users reporting difficulties in accessing core features like the transaction list and challenges with account setup for international users, while others praise its overall functionality and ease of use.

Technical Issues: Reviewers report that the app's support for basic functions is inconsistent, with some users unable to access the transaction list for days and others frustrated by the need to manually enter contact numbers each time they pay someone new. The interface is described as cluttered and unintuitive, especially for first-time users.

International Access: Several users highlight major barriers for international travelers, particularly the requirement to use a Swiss or German phone number to verify accounts, which excludes those with UK eSIMs or foreign numbers. This limitation is seen as a significant flaw, especially since TWINT is promoted for use at parking meters and other public services.

Positive Experience: Despite these problems, many users still find the app highly functional and reliable, praising its ease of sending money, paying via QR code, and the overall smooth experience. Some even call it one of the best banking services in Switzerland, suggesting that support and usability are strong for domestic users who can navigate the setup.

Question 2

How do I create a TWINT QR code for payments?

Accepted Answer

Reviewers confirm that creating a TWINT QR code for payments is straightforward and integrated into the app’s core functionality. The process is described as easy and convenient for both sending money and paying at stores.

QR Code Creation: Reviewers report that generating a TWINT QR code is simple and built into the app’s payment features. Users can easily create a QR code to pay at stores or send money to friends, with one reviewer highlighting it as a key convenience feature.

User Experience: While the QR code function itself is praised for being easy to use, some users encountered technical issues during setup, such as UI glitches or loading screen problems after entering their phone number. These issues were not related to the QR code creation process per se but affected overall app usability.

Accessibility Limitations: A major concern for international users is the requirement of a Swiss or German phone number to receive verification codes. This prevents some travelers from using the app, including for QR code payments, despite the app being marketed as a solution for parking and other local services.

Question 3

What are the main issues and experiences with the TWINT app?

Accepted Answer

The TWINT app is a popular Swiss mobile payment tool for everyday transactions, but users report frequent technical issues including crashes, unresponsive screens, and compatibility problems, especially on newer devices like the Pixel 7 and 7a. Some users also find the interface cluttered and unintuitive, with poor navigation and limited customization.

Technical Issues: Reviewers report frequent technical problems such as the app failing to open the transaction list, random error messages, and freezing on loading screens. Some users on Android 15 and Pixel devices say the app is no longer compatible, even though it works on other apps from the same bank.

UI/UX Problems: The user interface is criticized for being cluttered and non-intuitive, with hard-to-find features like pending transactions and confusing menu options. Users also note that the app doesn’t allow layout customization and requires unnecessary steps, like creating contacts to send money.

Functionality Gaps: Despite some positive feedback on setup and features, many users struggle with core functions like parking payments, which fail to detect location even with permissions granted. Some suggest adding email sign-up for international travelers, as phone number verification is restricted to Swiss or German numbers.

Question 4

How does the TWINT app work, and what issues arise during its use?

Accepted Answer

The TWINT app allows for mobile payments, money transfers, splitting bills, and more, but it is frequently plagued by technical issues. Many users report problems after updates, missing features, and difficulties in setting it up.

Features: Reviewers confirm that the app generally meets the expected functions: making payments with QR codes, sending money, splitting bills, and using gift cards. The integration into everyday life, such as at the cash register or parking meters, is described as practical.

Technical Issues: Several users report outages after updates, erroneous payments, and constant connection errors. The app often crashes, requiring a restart, or simply stops working, significantly complicating its use.

Setup & Support: Setting up the app, especially on new devices, is described as complicated and error-prone. Customer service is only available by phone, which is considered impractical, and the hotline is often overwhelmed with long wait times.

Question 5

What problems have users reported with the TWINT app and website?

Accepted Answer

Yes, searching for 'twint problems' is relevant as several users have reported technical issues with the TWINT app and website, particularly with identification, payments, and using it in different browsers.

Identification: Reviewers report recurring issues with the identification process via ID scan, where the camera often becomes blurry just before the 5-second deadline. Some suggest uploading a photo instead to simplify the process.

Payments: Multiple users report that the payment function no longer works for amounts over three digits. The app skips the third digit, leading to incorrect amounts. The feature to view payments for online purchases is still unavailable after several weeks.

Browser Compatibility: There are reports of compatibility issues with various browsers. Currently, the app only works reliably with Chrome. The support team confirms that this is a known bug that will be fixed with an update, but the exact date is unknown.

Question 6

How does TWINT use QR codes for payments, and are there issues with signing up using a non-Swiss number?

Accepted Answer

The TWINT app uses QR codes for payments at stores and other services, but users may face issues with the sign-up process, especially if they don't have a Swiss or German phone number.

QR Code Payments: Reviewers report that the TWINT app allows users to pay at stores using a QR code, which is described as easy and convenient. The feature is highlighted as a key benefit for everyday transactions.

Sign-Up Barriers: Several users encountered problems during sign-up, particularly when trying to use a non-Swiss or non-German phone number, including eSIMs from other countries. The app requires a local number to receive a security code, which can block international users.

Technical Issues: One reviewer noted a UI glitch where the app froze on a loading screen even after entering the code, suggesting technical issues may affect the user experience during setup. However, once working, the QR payment function is praised for being simple.

Question 7

How does TWINT support Raiffeisen users in terms of app functionality and customer service?

Accepted Answer

The TWINT app's support for Raiffeisen users is generally positive, with users praising its ease of use and integration with Swiss banking services, though some report difficulties with account setup and transaction access.

Positive Integration: Reviewers report that TWINT works well with Raiffeisen accounts, especially for everyday payments and money transfers. The app is praised for its smooth integration with Swiss banking systems and for offering a reliable, user-friendly experience.

Usability Issues: Some users encountered issues with accessing transaction history and setting up new contacts, which can be frustrating. A few also noted that the app’s interface is cluttered and not always intuitive, particularly when adding new payees.

Access Limitations: International users, including those with UK eSIMs, faced challenges during sign-up due to restrictions on phone number formats. Reviewers suggest that offering email-based verification would improve accessibility for non-Swiss users.

Question 8

How do I contact the TWINT hotline for private customers?

Accepted Answer

The TWINT hotline for private customers is reachable by phone, but customers report high costs and long wait times. Some also have difficulty reaching the hotline or using the offered support options.

Reachability: Reviewers report that customer service is only available by phone, which some find impractical. Some were unable to reach the hotline as they couldn't find a number or establish a connection.

Costs & Wait Times: The hotline is considered expensive, and customers complain about long wait times. Some avoided support due to costs and effort, even when they needed assistance.

Help Despite Issues: Despite problems with the hotline, some reviewers report that the staff were respectful and helpful. Some were still able to resolve their issues with the support provided.

Question 9

How do I create a TWINT code for payments or account access?

Accepted Answer

Reviewers report that creating a TWINT code involves entering a phone number to receive a security code, but some users face issues with the process, particularly with international numbers or eSIMs. The app generally works well once the code is successfully entered, enabling payments via QR code or money transfers.

Code Creation Process: Reviewers describe entering a phone number to receive a security code, which is then typed into the app. The process is straightforward for users with Swiss or German numbers, but some encounter a loading screen or UI glitch after entering the number, preventing progress.

International Access Issues: Several users report being blocked from creating a code if they use non-Swiss or non-German numbers, including eSIMs from the UK. The app does not accept alternative verification methods like email, which frustrates international travelers trying to pay for parking or other services.

Overall Usability: Once the code is successfully entered, users find the app easy to use for sending money or paying at stores with a QR code. Positive feedback highlights convenience and reliability, though the initial setup remains a hurdle for some.

Question 10

Why is the Raiffeisen TWINT app not working properly on my device?

Accepted Answer

The Raiffeisen TWINT app, used by Raiffeisen Bank customers in Switzerland, has faced recurring technical issues including app crashes, transaction errors, and compatibility problems, particularly on newer devices like the Pixel 7 and Pixel 7a. Users report difficulties accessing transaction history, unclear navigation, and persistent notifications, though some acknowledge the app’s functionality for payments and parking.

Compatibility Issues: Reviewers report frequent technical failures, such as the app crashing, showing 'This app is not compatible' messages, or getting stuck on loading screens after entering a phone number. Some users on Pixel 7 and Pixel 7a devices are unable to install or use the app despite other banking apps working fine.

App Stability: Users describe inconsistent behavior like random error messages, failed transactions, and the app jumping between pages without input. The transaction list is hard to access, and pending payments are not clearly displayed, making it difficult to track payments.

Functionality & Workarounds: Despite these problems, some users still find the app functional for core tasks like parking payments and sending money. However, the lack of options to manually enter locations or change notification settings is seen as a limitation, especially for international users.

Month	Avg. rating	Count
2025-08	2.14	7
2025-09	2.17	6
2025-10	2.64	14
2025-11	2.50	24
2025-12	2.87	15
2026-01	3.10	20
2026-02	2.21	19
2026-03	2.56	18
2026-04	2.93	15
2026-05	2.62	21
2026-06	2.41	17
2026-07	2.22	23

Month	Positive	Neutral	Negative	Count
2025-08	0%	14%	86%	7
2025-09	33%	0%	67%	6
2025-10	14%	21%	64%	14
2025-11	4%	13%	83%	24
2025-12	27%	13%	60%	15
2026-01	25%	5%	70%	20
2026-02	16%	0%	84%	19
2026-03	11%	17%	72%	18
2026-04	27%	13%	60%	15
2026-05	29%	5%	67%	21
2026-06	24%	6%	71%	17
2026-07	17%	0%	83%	23

TWINT: Ordering & website experiences

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices