TWINT: Durability experiences
Reviewers report mixed experiences with TWINTâs durability, with a clear majority expressing frustration over reliability issues. Out of 38 mentions, 27 are negative and 11 are positive, indicating a generally poor perception of the appâs stability. While some users praise its consistent performance, many describe frequent crashes, failed transactions, and unexplained outages, especially after software updates or system changes. The trend over time shows a pattern of low ratings in early 2025 and mid-2026, with brief improvements in late 2025 and early 2026, but no sustained improvement. The most consistent complaints center on the app failing when needed most, undermining trust in its reliability for everyday use.
What customers praise
Some users report that TWINT works reliably and consistently, especially when it functions as intended. These customers highlight the appâs smooth operation and ease of use, particularly for sending money and making payments. One reviewer specifically praised it for always working correctly, calling it simple and dependable. This positive feedback, though limited, suggests that the app can perform well under stable conditions.
What customers said:
- âAlways work correctly.â
Common complaints
Many users complain about the app crashing unexpectedly, especially after updating their phoneâs operating system. Several mention that the app stops working entirely during critical moments, such as at checkout or when paying for parking. Even after reinstalling, the issue persists, indicating deeper technical problems. These failures are seen as disruptive and damaging to trust in the service.
What customers said:
- âpreviously never any issues with the CS appâ
- âeven after a reinstallâ
How it has changed over time
Durability issues appear to have worsened since TWINT transitioned to UBS ownership, with users noting a sharp increase in failures. The appâs performance declined especially after Android 16 was released, with multiple reports of crashes that persisted despite updates. Ratings dropped to 1 and 2 stars in several months, reflecting growing dissatisfaction. However, brief spikes in positive feedback in early 2026 suggest temporary fixes or isolated improvements.
What customers said:
- âsince being forced onto UBS it has probably not worked about 6 times when I needed itâ
- âworked well untill I updated to android 16â
Practical takeaways
For users relying on TWINT for daily transactions, the appâs unreliability poses a real risk. Itâs advisable to have a backup payment method available, especially when traveling or in high-pressure situations. Users should avoid updating their phoneâs OS until they confirm TWINT compatibility. Reporting issues promptly may help, as some developers have acknowledged problems, though fixes are not always immediate.
What customers said:
- âAlways work correctly.â
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-06 | 3.00 | 2 |
| 2025-07 | 1.00 | 2 |
| 2025-08 | 3.00 | 1 |
| 2025-09 | 1.00 | 1 |
| 2025-11 | 1.00 | 1 |
| 2025-12 | 2.50 | 2 |
| 2026-01 | 5.00 | 1 |
| 2026-02 | 2.00 | 1 |
| 2026-03 | 1.00 | 2 |
| 2026-04 | 5.00 | 1 |
| 2026-06 | 4.00 | 3 |
| 2026-07 | 3.50 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-06 | 0% | 0% | 100% | 2 |
| 2025-07 | 0% | 0% | 100% | 2 |
| 2025-08 | 0% | 0% | 100% | 1 |
| 2025-09 | 0% | 0% | 100% | 1 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 0% | 0% | 100% | 2 |
| 2026-01 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-03 | 50% | 0% | 50% | 2 |
| 2026-04 | 0% | 0% | 100% | 1 |
| 2026-06 | 67% | 0% | 33% | 3 |
| 2026-07 | 50% | 0% | 50% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
âFine when it works but stops working far too oftenâ
âdeveloper replied đâ
âAlways work correctly.â