TWINT: Communication experiences
Reviewers consistently report that communication within the TWINT app is a major pain point, with 72 negative mentions out of 80 total. The overall sentiment has trended downward over time, particularly from late 2025 through mid-2026, with multiple low ratings in the 1 to 2-star range. Customers frequently describe the app as intrusive, poorly designed, and unresponsive to their needs. While a few users acknowledge basic functionality, the overwhelming feedback centers on disruptive notifications, unclear messaging, and technical failures that hinder usability. The few positive comments highlight minor improvements or specific features, but these are vastly outnumbered by complaints about communication breakdowns across the app experience.
What customers praise
Customers praise TWINT for its core functionality and integration with everyday services like parking and payments. Some note that the app works reliably when it does not crash or misbehave. A few users appreciate the convenience of the Express Checkout and the ability to manage digital gutscheine and Super Deals. These positive remarks, however, are rare and often come with caveats about other issues. The overall tone remains skeptical, with praise overshadowed by frustration.
What customers said:
- „it just spam pings me for no reason“
Common complaints
The most common complaints involve intrusive and poorly timed notifications. Users report being bombarded with pop-ups asking irrelevant questions like 'Where have you been?' or receiving repeated alerts with no clear purpose. Many describe these messages as spam-like and unprofessional, especially from a financial app. Others mention that payment requests do not disappear after being processed, forcing them to manually clear each one. These issues are seen as signs of poor communication design and user consideration.
What customers said:
- „I will SCREAM and permanently disable all notifications from it“
How it has changed over time
Communication issues have worsened over time, particularly from late 2025 onward. Ratings dropped sharply in December 2025 and January 2026, with multiple users citing app instability and confusing behavior. The frequency of error messages, failed transactions, and unexpected navigation jumps increased during this period. Even in later months, such as June and July 2026, users continued to report persistent problems, suggesting that improvements have not been consistent or effective.
What customers said:
- „I don't expect this from a professional support app“
- „other dedicated twint apps work correctly“
Practical takeaways
Users recommend avoiding automatic settings that trigger unwanted actions, such as auto-accepting payments or adding transactions to the app without consent. They also suggest manually entering locations when the app fails to detect them, especially for parking. For those facing installation issues, checking device compatibility and contacting support directly is advised. Overall, the best approach is to limit notifications and stay vigilant about app behavior to avoid frustration.
What customers said:
- „nope still get the "pay and add to app" as the only payment option“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 3.33 | 3 |
| 2025-09 | 1.67 | 3 |
| 2025-10 | 2.00 | 2 |
| 2025-11 | 2.13 | 8 |
| 2025-12 | 1.25 | 4 |
| 2026-01 | 2.67 | 6 |
| 2026-02 | 2.00 | 4 |
| 2026-03 | 1.50 | 4 |
| 2026-04 | 3.00 | 1 |
| 2026-05 | 1.00 | 4 |
| 2026-06 | 2.00 | 4 |
| 2026-07 | 1.50 | 6 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 33% | 0% | 67% | 3 |
| 2025-09 | 0% | 0% | 100% | 3 |
| 2025-10 | 50% | 0% | 50% | 2 |
| 2025-11 | 13% | 0% | 88% | 8 |
| 2025-12 | 0% | 0% | 100% | 4 |
| 2026-01 | 0% | 0% | 100% | 6 |
| 2026-02 | 0% | 25% | 75% | 4 |
| 2026-03 | 0% | 25% | 75% | 4 |
| 2026-04 | 0% | 100% | 0% | 1 |
| 2026-05 | 0% | 0% | 100% | 4 |
| 2026-06 | 25% | 0% | 75% | 4 |
| 2026-07 | 0% | 17% | 83% | 6 |
Customer voices
Short excerpts - full reviews are available at the original source.
„if it sends me one more pop-up notification asking me 'Where have you been?' I will SCREAM“
„I don't want to add it to auto accept, how do I do that?“
„i am unable to install it on my Google Pixel 7a“
„Random error messages.“
„Request do not disappear after payment is accepted“
„A very good app, but in the last few weeks it doesn’t find my parking location despite location permissions being granted for Safari browser.“
„it just spam pings me for no reason“