Swiss Life: Ordering & website experiences
Customers overwhelmingly report serious issues with Swiss Life’s ordering process and website, with 73 negative mentions compared to just 4 positive ones. The vast majority describe the platform as non-functional, difficult to access, or completely broken, particularly for users in France or those trying to manage contracts starting in early 2026. Many cite repeated login failures, unresponsive applications, and a lack of transparency in service delivery. While there was a brief improvement in late 2025 and early 2026, seen in a rise to 3.67 stars in October 2025 and 3 stars in November, this was short-lived, with ratings dropping back to 1 star in early 2026. The overall trend shows persistent dissatisfaction, with the most recent reviews in March 2026 still reflecting frustration and poor performance. The few positive comments highlight rare experiences with a smooth, well-designed app, but these are vastly outnumbered by complaints about usability and reliability.
What customers praise
A small number of customers praise the Swiss Life app for its clean interface, fast login via Face ID, and immediate access to documents. One user described it as transformative, enabling daily financial planning and strong client-consultant collaboration. Another highlighted the app’s stable performance and clear overview of their insurance details. These positive experiences stand out as exceptions in an otherwise negative landscape.
What customers said:
- „Great application that brings customer relationship and financial planning to another…“
„Great application that brings customer relationship and financial planning to another level.“
Original„Application géniale qui permet d’amener la relation client ainsi que la planification financière dans une autre dimension.“
Common complaints
The most common complaints center on the inability to log in, especially for users in France, and the app being described as non-functional or poorly built. Many report that the system fails to recognize their membership numbers, preventing access to contracts and services. Some users have uninstalled the app entirely due to frustration. The lack of transparency and reliance on automated email responses further worsen the experience, with one customer calling the service 'a real nightmare.'
What customers said:
- „Hello, unable to log in.“
„Hello, unable to log in.“
Original„Bonjour impossible de se connecter.“
- „Useless application, non-functional.“
„Useless application, non-functional.“
Original„Application bidon non fonctionnel.“
- „Despite my calls and emails, they keep replying with generic templates!“
„Despite my calls and emails, they keep replying with generic templates!“
Original„Malgré mes appels et mes courriels, ils continuent de répondre par des courriels types !“
How it has changed over time
The website and app performance has shown little improvement over time. Ratings remained at 1 star through most of 2025 and into early 2026, with only a brief uptick in October and November 2025. Even then, the gains were not sustained, and by February and March 2026, the rating had dropped back to 1 star. This pattern suggests ongoing technical issues and a lack of consistent fixes, despite customer feedback. The repeated mention of unprocessed teletransmissions and unresponsive support indicates systemic problems that have not been resolved.
What customers said:
- „a real hassle“
„a real hassle“
Original„une vrai galère“
- „My contract started on January 1, 2026, and today, February 3, 2026, the…“
„My contract started on January 1, 2026, and today, February 3, 2026, the teletransmission is still not set up!“
Original„Mon contrat a débuté le 1er janvier 2026, et aujourd'hui, le 3 février 2026, la télétransmission n'est toujours pas fait !“
- „useless application, everything is poorly done“
„useless application, everything is poorly done“
Original„application nulle tout est mal fait“
Practical takeaways
For customers considering Swiss Life, the website and ordering process are major red flags. The high number of failed login attempts and non-functional features make digital access unreliable. If you need to manage your contract online, be prepared for delays and technical hurdles. The few positive reviews suggest the app can work well under the right conditions, but these cases are rare. Customers are advised to rely on phone support and to verify any digital service before committing.
What customers said:
- „Doesn't work“
„Doesn't work“
Original„ne fonctionne pas“
- „I wouldn't even recommend this company to my enemies!“
„I wouldn't even recommend this company to my enemies!“
Original„Je ne recommanderais même pas cette entreprise à mes ennemis !“
- „Useless, it doesn't work at all“
„Useless, it doesn't work at all“
Original„nul ca marche pas du tout“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-04 | 1.00 | 2 |
| 2025-05 | 1.00 | 1 |
| 2025-06 | 1.00 | 2 |
| 2025-07 | 1.00 | 1 |
| 2025-08 | 1.00 | 1 |
| 2025-09 | 1.50 | 2 |
| 2025-10 | 3.67 | 3 |
| 2025-11 | 3.00 | 2 |
| 2025-12 | 1.00 | 1 |
| 2026-01 | 2.33 | 3 |
| 2026-02 | 1.00 | 3 |
| 2026-03 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-04 | 0% | 0% | 100% | 2 |
| 2025-05 | 0% | 0% | 100% | 1 |
| 2025-06 | 0% | 0% | 100% | 2 |
| 2025-07 | 0% | 0% | 100% | 1 |
| 2025-08 | 0% | 0% | 100% | 1 |
| 2025-09 | 0% | 0% | 100% | 2 |
| 2025-10 | 67% | 0% | 33% | 3 |
| 2025-11 | 50% | 0% | 50% | 2 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-01 | 0% | 33% | 67% | 3 |
| 2026-02 | 0% | 0% | 100% | 3 |
| 2026-03 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„useless, doesn't work“
„Unable to connect“
„non-functional application“
„Clear overview, quick login with Face ID, and all documents readily available.“
„Unable to log in from France“
„the application doesn't work, cannot enter member number“
„Can't log in“
„Unable to log in to a French account“