myposter: Customer service experiences
Reviewers report mixed experiences with myposter’s customer service, with a clear majority expressing satisfaction. Of the 155 mentions, 110 are positive and 44 are negative, indicating a generally favorable trend. Many customers praise the responsiveness and helpfulness of the support team, especially when dealing with damaged or delayed orders. However, some users have encountered frustration, particularly around tracking updates and unresolved billing issues. Over time, the overall sentiment has remained mostly positive, with several months recording 5-star ratings, though there have been dips in satisfaction, especially in early 2026. The pattern suggests that while the service is often effective, inconsistencies in follow-up and communication remain a recurring concern for some customers.
What customers praise
Customers frequently highlight the helpfulness and speed of myposter’s support team, especially when resolving delivery issues. Many appreciate that staff quickly resend damaged orders or offer replacements without delay. The ability to get timely responses and practical solutions is a common point of praise, particularly when problems arise during shipping.
What customers said:
- „Juniqe were very quick to resend our order“
Common complaints
Some users report poor communication, particularly around tracking updates, with one reviewer stating a tracking link showed no progress despite repeated inquiries. Others describe being dismissed with generic responses like 'be patient' and receiving no clear timeline or feedback. A few also mention unresolved billing problems, with one customer still facing debt collection despite receiving a voucher from the company.
What customers said:
- „they essentially just told me to be patient“
How it has changed over time
Customer service ratings have fluctuated over time, with strong performance in late 2025 and early 2026, including multiple 5-star reviews in June and July 2026. However, a dip in February 2026 saw two 3-star reviews, suggesting a temporary decline in service quality. The overall trend shows improvement and consistency in recent months, with no major negative spikes since mid-2026.
What customers said:
- „they essentially just told me to be patient“
Practical takeaways
For customers seeking reliable support, it’s best to reach out promptly if an order is delayed or damaged. Most positive experiences come from those who engage early and receive quick resolutions. However, those facing billing or tracking issues should be prepared to follow up multiple times, as initial responses may lack detail or action.
What customers said:
- „they essentially just told me to be patient“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-06 | 5.00 | 2 |
| 2025-07 | 3.00 | 2 |
| 2025-08 | 4.43 | 7 |
| 2025-09 | 3.83 | 6 |
| 2025-10 | 4.25 | 4 |
| 2025-11 | 5.00 | 1 |
| 2025-12 | 5.00 | 2 |
| 2026-01 | 4.50 | 4 |
| 2026-02 | 3.00 | 2 |
| 2026-03 | 5.00 | 1 |
| 2026-06 | 5.00 | 1 |
| 2026-07 | 5.00 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-06 | 100% | 0% | 0% | 2 |
| 2025-07 | 50% | 0% | 50% | 2 |
| 2025-08 | 86% | 0% | 14% | 7 |
| 2025-09 | 67% | 0% | 33% | 6 |
| 2025-10 | 75% | 0% | 25% | 4 |
| 2025-11 | 100% | 0% | 0% | 1 |
| 2025-12 | 100% | 0% | 0% | 2 |
| 2026-01 | 75% | 0% | 25% | 4 |
| 2026-02 | 50% | 0% | 50% | 2 |
| 2026-03 | 100% | 0% | 0% | 1 |
| 2026-06 | 100% | 0% | 0% | 1 |
| 2026-07 | 100% | 0% | 0% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„they essentially just told me to be patient“
„Juniqe were very quick to resend our order“
„Brilliant service“
„all I received was a voucher“