Doodle: Customer service experiences
Reviewers report that Doodle’s customer service has seen a mixed but increasingly negative trend over the past year, despite a strong foundation of praise for the platform’s core functionality. Of the 710 mentions, 473 are positive and 161 are negative, indicating that while most users still value Doodle’s scheduling tools, concerns about customer support have grown. Early 2025 saw mostly high ratings, with several 5-star reviews highlighting fast, helpful support. However, by mid-2026, the tone shifted sharply, especially in May 2026, when the average rating dropped to 2.67 stars based on three reviews. This dip coincided with complaints about lost meetings, broken features, and poor responsiveness. By late 2026, ratings recovered slightly, with several 5-star reviews again praising support, suggesting some improvement or inconsistent experiences. Overall, the trend shows a decline in trust in customer service, even as the product itself remains widely appreciated.
What customers praise
Customers consistently praise Doodle’s responsiveness and helpfulness when support is available. Many highlight quick resolution times and effective assistance with technical issues. Users appreciate that support teams are accessible and capable of resolving problems that affect scheduling workflows. The platform’s integration with major calendars and its ease of use are often cited as reasons why support interactions are valuable when they happen.
What customers said:
- „It is the only scheduling tool I will use.“
- „Doodle saves me from sorting through long email threads when setting up committee…“
„Doodle saves me from sorting through long email threads when setting up committee meetings.“
Common complaints
Common complaints center on unresponsive or ineffective support, especially during critical issues like lost meetings and deleted polls. Some users report that Doodle’s automated systems incorrectly cancel appointments and send notifications without user input. Others describe frustration with a cluttered interface filled with ads, which interferes with basic functionality. A recurring issue is the inability to view key poll details like location information within the app itself.
What customers said:
- „I can only view 1 ½ to 3 inches of viewing space between the ads.“
- „cancelled my meetings!“
- „They have put so many adverts on the page that the page doesn't respond.“
How it has changed over time
Customer service quality appears to have declined over time, with a notable drop in ratings in May 2026. The average score fell to 2.67 stars that month, reflecting serious user dissatisfaction. While ratings improved again in June and July, the earlier drop suggests a period of instability in support operations. The shift from consistent 5-star feedback in early 2026 to a sharp decline indicates a possible breakdown in service reliability during that window.
What customers said:
- „their software even sent 6 emails to the people I was going to meet telling them I had…“
„their software even sent 6 emails to the people I was going to meet telling them I had cancelled the meeting“
- „helps find the final decision without a lot of back and forth with responders.“
- „the ability to obtain responses in a timely and efficient manner“
Practical takeaways
For users relying on Doodle for regular scheduling, it’s important to test support responsiveness before critical events. If you encounter issues like lost meetings or broken polls, consider reaching out during peak support hours or using alternative contact methods. While some users report excellent help, others describe long delays or unhelpful automated responses. The platform remains strong for scheduling, but customer service should not be assumed to be reliable.
What customers said:
- „If you need so schedule people from in and out of your organization it's invaluable.“
- „Participants I encounter like the Doodle reporting process better than other outreach…“
„Participants I encounter like the Doodle reporting process better than other outreach methods for indicating their availability.“
- „Very useful tool to plan our small group gathering.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-05 | 5.00 | 2 |
| 2025-06 | 4.50 | 2 |
| 2025-08 | 3.00 | 2 |
| 2025-10 | 5.00 | 1 |
| 2025-11 | 5.00 | 1 |
| 2025-12 | 5.00 | 2 |
| 2026-01 | 5.00 | 3 |
| 2026-02 | 4.50 | 2 |
| 2026-04 | 5.00 | 8 |
| 2026-05 | 2.67 | 3 |
| 2026-06 | 4.00 | 5 |
| 2026-07 | 5.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-05 | 100% | 0% | 0% | 2 |
| 2025-06 | 100% | 0% | 0% | 2 |
| 2025-08 | 50% | 0% | 50% | 2 |
| 2025-10 | 100% | 0% | 0% | 1 |
| 2025-11 | 100% | 0% | 0% | 1 |
| 2025-12 | 50% | 0% | 50% | 2 |
| 2026-01 | 100% | 0% | 0% | 3 |
| 2026-02 | 100% | 0% | 0% | 2 |
| 2026-04 | 100% | 0% | 0% | 8 |
| 2026-05 | 33% | 0% | 67% | 3 |
| 2026-06 | 60% | 20% | 20% | 5 |
| 2026-07 | 100% | 0% | 0% | 2 |
Sub-topics
- Customer support - 15 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„they have an AI chat bot that tells you it's your fault their software suck now.“
„taking some time doing nothing before declaring that there was a problem“
„Quick response time to help me with two issues that came up“
„excellent customer support“
„It's customer support services are available in real-time“