Doodle: Erfahrungen zu Kundenservice
Customers have mixed views on Doodle’s customer service, with a clear majority expressing satisfaction, though concerns have grown in recent months. Reviewers report that while many still praise the responsiveness and helpfulness of support teams, especially in resolving urgent issues, a rising number have voiced frustration with the quality of support and the overall user experience. The positive sentiment remains strong, with 473 positive mentions out of 710 total, indicating that most users still find Doodle reliable and efficient. However, the trend shows a noticeable dip in satisfaction, particularly in early 2026, when a cluster of low ratings, especially a 2.67-star average in May 2026, suggests a decline in perceived service quality. This shift coincides with complaints about technical glitches, disappearing meetings, and intrusive ads, which some users link to a broader deterioration in the product’s performance. Despite these issues, many continue to value Doodle’s core functionality and integration capabilities, suggesting that while customer service is a growing concern, it hasn’t yet derailed the platform’s overall reputation.
Was Kunden schätzen
Many customers highlight the speed and effectiveness of Doodle’s support team, especially when dealing with urgent scheduling problems. Users appreciate that support is available in real time and often resolves issues quickly, as seen in cases where help was provided for multiple problems within a short time. The platform’s ability to sync smoothly with major calendar systems like Google and Outlook remains a key strength, with users calling it a time-saver for global teams and recurring meetings. Its simplicity and reliability in organizing group availability continue to be praised, with many noting it eliminates the need for lengthy email exchanges.
Das sagen Kundinnen und Kunden:
- „Ich habe Doodle während meiner Studien begonnen und es auch am Arbeitsplatz weiterhin…“
„Ich habe Doodle während meiner Studien begonnen und es auch am Arbeitsplatz weiterhin verwende.“
Original„I started using Doodle at university and still use it at work.“
- „Es ist das einzige Terminplanungsgerät, mit dem ich arbeite.“
„Es ist das einzige Terminplanungsgerät, mit dem ich arbeite.“
Original„It is the only scheduling tool I will use.“
- „Doodle rettet mir die Mühe, lange E-Mail-Dialoge durchzugehen, wenn ich Komiteetreffen…“
„Doodle rettet mir die Mühe, lange E-Mail-Dialoge durchzugehen, wenn ich Komiteetreffen organisieren muss.“
Original„Doodle saves me from sorting through long email threads when setting up committee meetings.“
Häufige Beschwerden
Several users report serious technical failures, including meetings disappearing from both Doodle and Google Calendar, with automated cancellation emails sent to participants. Others complain that the free version is overwhelmed with ads, making it difficult to use and sometimes causing the page to stop responding. Some mention that critical details like location information are not visible within the poll interface, and one user reported a poll being deleted without warning. These issues are often linked to frustration with the support experience, including unhelpful AI chatbots that blame users for system failures.
Das sagen Kundinnen und Kunden:
- „Ich habe meine Termine abgesagt!“
„Ich habe meine Termine abgesagt!“
Original„cancelled my meetings!“
- „Ich kann höchstens 1 ½ bis 3 Zoll zwischen den Werbeanzeigen ansehen.“
„Ich kann höchstens 1 ½ bis 3 Zoll zwischen den Werbeanzeigen ansehen.“
Original„I can only view 1 ½ to 3 inches of viewing space between the ads.“
- „Doodle had such a great reputation for so long, but the free version is now so…“
„Doodle had such a great reputation for so long, but the free version is now so plastered with ads in every square inch that it's almost unusable.“
Entwicklung im Laufe der Zeit
Customer service sentiment has fluctuated over time, with consistently high ratings in early 2025 and mid-2026, including multiple 5-star reviews in April and December 2026. However, a sharp drop in May 2026, with a 2.67-star average from three reviews, signals a notable decline in satisfaction. This period coincides with reports of technical issues and ad overload, suggesting a possible shift in product focus or support capacity. While the overall trend remains positive, the dip in mid-2026 indicates growing user concern, particularly around reliability and transparency in handling errors.
Das sagen Kundinnen und Kunden:
- „Ihre Software hat sogar 6 E-Mails gesendet, an die Personen, mit denen ich mich treffen…“
„Ihre Software hat sogar 6 E-Mails gesendet, an die Personen, mit denen ich mich treffen sollte, um ihnen mitzuteilen, dass der Termin abgesagt wurde.“
Original„their software even sent 6 emails to the people I was going to meet telling them I had cancelled the meeting“
- „Es hält dich auch über den Fortschritt auf dem Laufenden.“
„Es hält dich auch über den Fortschritt auf dem Laufenden.“
Original„It also keeps you updated with the progress.“
- „Wenn du Menschen aus und innerhalb deiner Organisation einplanen musst, ist es…“
„Wenn du Menschen aus und innerhalb deiner Organisation einplanen musst, ist es unentbehrlich.“
Original„If you need so schedule people from in and out of your organization it's invaluable.“
Praktische Hinweise
For users relying on Doodle for critical scheduling, it’s wise to double-check that meetings are properly saved in both Doodle and connected calendars, especially after changes. If using the free version, be aware of the ad-heavy interface, which may hinder usability. When facing issues, contacting support directly may yield faster results than relying on automated tools. The platform remains highly effective for group coordination, but users should be prepared for occasional technical hiccups, particularly during peak usage times.
Das sagen Kundinnen und Kunden:
- „Es spart mir so viel Zeit.“
„Es spart mir so viel Zeit.“
Original„it saves me so much time.“
- „Sie haben so viele Werbung auf der Seite platziert, dass die Seite nicht mehr reagiert.“
„Sie haben so viele Werbung auf der Seite platziert, dass die Seite nicht mehr reagiert.“
Original„They have put so many adverts on the page that the page doesn't respond.“
Verlauf über die Zeit
Daten als Tabelle
| Monat | Ø Bewertung | Anzahl |
|---|---|---|
| 2025-05 | 5,00 | 2 |
| 2025-06 | 4,50 | 2 |
| 2025-08 | 3,00 | 2 |
| 2025-10 | 5,00 | 1 |
| 2025-11 | 5,00 | 1 |
| 2025-12 | 5,00 | 2 |
| 2026-01 | 5,00 | 3 |
| 2026-02 | 4,50 | 2 |
| 2026-04 | 5,00 | 8 |
| 2026-05 | 2,67 | 3 |
| 2026-06 | 4,00 | 5 |
| 2026-07 | 5,00 | 2 |
Stimmung im Zeitverlauf
Daten als Tabelle
| Monat | Positiv | Neutral | Negativ | Anzahl |
|---|---|---|---|---|
| 2025-05 | 100% | 0% | 0% | 2 |
| 2025-06 | 100% | 0% | 0% | 2 |
| 2025-08 | 50% | 0% | 50% | 2 |
| 2025-10 | 100% | 0% | 0% | 1 |
| 2025-11 | 100% | 0% | 0% | 1 |
| 2025-12 | 50% | 0% | 50% | 2 |
| 2026-01 | 100% | 0% | 0% | 3 |
| 2026-02 | 100% | 0% | 0% | 2 |
| 2026-04 | 100% | 0% | 0% | 8 |
| 2026-05 | 33% | 0% | 67% | 3 |
| 2026-06 | 60% | 20% | 20% | 5 |
| 2026-07 | 100% | 0% | 0% | 2 |
Unterthemen
- Kundensupport - 15 Erwähnungen
Stimmen der Kundschaft
Kurze Auszüge - die vollständigen Bewertungen finden Sie bei der jeweiligen Quelle.
„Man muss etwas Zeit damit verbringen, nichts zu tun, bevor man feststellt, dass ein Problem besteht“
„Schnelle Antwortzeit bei Problemen, die sich bei mir erhoben haben“
„exzellentes Kundendienstleistung“
„Die Kundendienstleistungen sind in Echtzeit verfügbar“
„Sie haben einen AI-Chatservice, der Ihnen sagt, dass es Ihre Schuld ist, wenn ihr Software so schlecht ist.“