AMAG: Ordering & website experiences
Reviewers overwhelmingly report frustration with AMAG’s ordering process and website, with 54 negative mentions compared to just 11 positive ones. The overall sentiment has remained consistently poor, with ratings hovering around 1 to 2 stars across most of 2025 and early 2026. A brief improvement to 2.67 stars in July 2026 suggests some minor progress, but the majority of feedback continues to highlight broken features, poor app stability, and a lack of customer support. Many users describe the platform as unreliable, citing issues like failed payments, missing vehicle models, and lost access to accounts. Despite a few positive remarks about the concept and ease of use, the experience is frequently undermined by technical failures and a lack of responsiveness from support.
What customers praise
Customers praise the core idea of AMAG’s service, especially the convenience of renting a car without a key handover and the simple interface. Several users highlight that the app is easy to use and functions well when it works, with one calling it 'einfach zu bedienen' and another noting it brings 'einen echten Mehrwert' for their vehicle. The ability to quickly book a car in minutes is also seen as a strong point, with one reviewer appreciating the smooth initial process.
What customers said:
- „However, I wish I could link both vehicles to one login instead of needing two accounts.“
„However, I wish I could link both vehicles to one login instead of needing two accounts.“
Original„Ich wünsche mir jedoch, dass ich beide Fahrzeuge mit einem Login verknüpfen kann und nicht zwei Konten benötige.“
- „Good app, easy to use, and works perfectly.“
„Good app, easy to use, and works perfectly.“
Original„Gute App, einfach zu bedienen und funktioniert einwandfrei.“
- „Easy to use.“
„Easy to use.“
Original„Einfach zu bedienen.“
Common complaints
Common complaints center on technical failures and broken features. Users report that the app fails to send SMS confirmation codes, making rentals impossible. Payment methods won’t add on certain devices like Xiaomi phones, and users are locked out of their accounts with no way to recover them. The app also no longer shows charging receipts after an update, and some users experience endless push notifications about completed charging sessions. Several mention that the app no longer supports current vehicle models like the Cupra Terramar.
What customers said:
- „Additionally, I keep getting push notifications that the charging process has finished…“
„Additionally, I keep getting push notifications that the charging process has finished – they appear in a continuous loop.“
Original„Zudem erhalte ich Push-Benachrichtigungen, dass der Ladevorgang beendet wurde – diese erscheinen in einer Dauerschleife.“
- „Do I really have to enter the mileage manually?“
„Do I really have to enter the mileage manually?“
Original„Den Kilometerstand muss man echt manuell nachtragen?“
- „adding a payment method does not work on my Xiaomi which makes the app useless.“
How it has changed over time
The platform has seen a clear decline in functionality since early 2025. Reviews from late 2025 and early 2026 describe a service that has become less reliable, with features like the journey log (Fahrtenbuch) disappearing and the app losing the ability to track vehicle data automatically. A major shift occurred in January 2026, when the app was reduced to only allowing appointment bookings, a significant downgrade from earlier capabilities. This change was met with strong criticism, with users calling it a 'complete elimination' of useful functions.
What customers said:
- „With the switch to the AMAG app, these functions have been almost completely eliminated.“
„With the switch to the AMAG app, these functions have been almost completely eliminated.“
Original„Con il passaggio all’app AMAG queste funzioni sono state quasi completamente eliminate.“
- „no more mileage log.“
„no more mileage log.“
Original„kein Fahrtenbuch mehr.“
Practical takeaways
For users considering AMAG’s service, the key takeaway is that while the concept is appealing, the current platform is unstable and poorly supported. The app frequently fails at basic tasks like verification, payments, and notifications. If you rely on the service, be prepared for technical issues and limited access to help. The best experience comes from using the app on a compatible device and avoiding updates that break existing features. Overall, the service is only recommended for those who can tolerate frequent disruptions.
What customers said:
- „Why won't the app connect to the car?“
„Why won't the app connect to the car?“
Original„Wieso verbindet sich die App nicht mit dem Auto?“
- „As of January 1, 2026, the app only allows for booking appointments, a significant…“
„As of January 1, 2026, the app only allows for booking appointments, a significant reduction compared to what was initially offered.“
Original„Dal 1° gennaio 2026 l’app consente solo di prenotare appuntamenti, una riduzione significativa rispetto a ciò che era stato inizialmente offerto.“
- „Now the account is locked and I am told to contact customer service.“
„Now the account is locked and I am told to contact customer service.“
Original„Nun ist das Konto gesperrt und ich soll mich an den Kundenservice wenden.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 1.50 | 4 |
| 2025-09 | 2.00 | 1 |
| 2025-10 | 1.00 | 2 |
| 2025-11 | 1.33 | 3 |
| 2025-12 | 1.00 | 1 |
| 2026-01 | 3.00 | 3 |
| 2026-02 | 2.25 | 4 |
| 2026-03 | 1.00 | 1 |
| 2026-04 | 1.50 | 2 |
| 2026-05 | 1.00 | 1 |
| 2026-06 | 2.00 | 1 |
| 2026-07 | 2.67 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 0% | 0% | 100% | 4 |
| 2025-09 | 100% | 0% | 0% | 1 |
| 2025-10 | 0% | 0% | 100% | 2 |
| 2025-11 | 0% | 0% | 100% | 3 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-01 | 0% | 0% | 100% | 3 |
| 2026-02 | 25% | 0% | 75% | 4 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-04 | 0% | 0% | 100% | 2 |
| 2026-05 | 0% | 0% | 100% | 1 |
| 2026-06 | 0% | 0% | 100% | 1 |
| 2026-07 | 0% | 0% | 100% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Here is a good example of a failed migration.“
„the app is unable to send a confirmation code by text message, so it's impossible to rent a bike.“
„It's incomprehensible that your new app doesn't include current models like the Cupra Terramar.“
„Seems immature and not up to date.“
„Since the update to version 5.3, it is unfortunately no longer possible to retrieve charging receipts.“
„Lack of transparency and unfair business practices.“
„Yes, you can rent a vehicle without much effort (in just a few minutes).“
„Extending the rental period unfortunately didn't work, which was extremely inconvenient in my case.“