AMAG: Customer service experiences
Customers overwhelmingly report poor experiences with AMAG’s customer service, with 21 negative mentions compared to just 3 positive ones. The overall sentiment has trended downward over time, particularly from 2025 onward, with multiple reviews citing unresponsive support, lack of contact options, and unresolved issues. While there were brief improvements in late 2024 and mid-2026 with a few 5-star ratings, these were isolated and did not reflect broader trends. Most complaints center on unhelpful or absent support, especially when dealing with technical issues, billing errors, or vehicle defects. The few positive experiences highlight prompt responses and refund actions, but they remain rare in the overall feedback.
What customers praise
Customers praise AMAG’s customer service when it is responsive and resolves issues without being prompted. One reviewer noted that their money was refunded without a formal complaint, and another appreciated quick email responses and a helpful, friendly support team. These positive cases often involve clear communication and timely problem resolution, suggesting that service quality can be high when the team is engaged.
What customers said:
- „Support -> Was good and friendly, reachable by email.“
„Support -> Was good and friendly, reachable by email.“
Original„Support -> War gut und freundlich Per Mail erreichbar.“
- „They refunded my money without me even having to file a complaint.“
„They refunded my money without me even having to file a complaint.“
Original„haben mir ohne das ich Reklamiert hatte ,mein Geld zurück überwiesen“
Common complaints
Common complaints include unresponsive support, lack of accessible contact methods, and failure to address serious issues like vehicle malfunctions, billing errors, and incorrect deliveries. Many users report being unable to reach a support agent by phone or email, and some say support staff hung up or refused to assist due to language barriers. Issues with key fobs, app failures, and unresolved late fees are frequently cited as examples of poor follow-up.
What customers said:
- „There's no support number or email link.“
- „they cannot offer a proper after sale service assuming mistake and taking back the…“
„they cannot offer a proper after sale service assuming mistake and taking back the véhicle.“
- „Now the account is locked and I am told to contact customer service.“
„Now the account is locked and I am told to contact customer service.“
Original„Nun ist das Konto gesperrt und ich soll mich an den Kundenservice wenden.“
How it has changed over time
Customer service issues have worsened over time, with consistent 1- and 2-star ratings from 2025 through 2026. The lowest scores occurred in 2025 and early 2026, with multiple reports of no response to test drive requests, unexplained account blocks, and unresolved battery failures. Although a few 5-star ratings appeared in late 2024 and mid-2026, they were not sustained and did not reverse the overall decline in satisfaction.
What customers said:
- „Autocorner Lutry refuses to take responsibility for an amicable termination of the…“
„Autocorner Lutry refuses to take responsibility for an amicable termination of the contract due to a hidden defect.“
Practical takeaways
For users considering AMAG, it’s important to expect potential delays or lack of support when issues arise. The app and pricing are often praised, but technical problems and billing confusion are common. If you encounter a problem, direct email contact may be more effective than phone or in-app support. Be prepared to document issues and follow up multiple times, as many users report that no one responds unless pushed.
What customers said:
- „There's no support number or email link.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2024-11 | 5.00 | 1 |
| 2025-06 | 2.00 | 1 |
| 2025-07 | 1.50 | 2 |
| 2025-08 | 1.00 | 1 |
| 2025-10 | 1.00 | 1 |
| 2025-11 | 2.00 | 1 |
| 2025-12 | 1.00 | 1 |
| 2026-01 | 2.00 | 1 |
| 2026-02 | 1.00 | 1 |
| 2026-04 | 1.00 | 2 |
| 2026-05 | 2.50 | 2 |
| 2026-06 | 5.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2024-11 | 100% | 0% | 0% | 1 |
| 2025-06 | 0% | 0% | 100% | 1 |
| 2025-07 | 0% | 0% | 100% | 2 |
| 2025-08 | 0% | 0% | 100% | 1 |
| 2025-10 | 0% | 0% | 100% | 1 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-01 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-04 | 0% | 0% | 100% | 2 |
| 2026-05 | 0% | 0% | 100% | 2 |
| 2026-06 | 100% | 0% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„The customer service was not helpful.“
„You are ending support, which is a real shame.“
„It wasn't mentioned that Autosense no longer works and that Amag only took over the customer data, not the Autosense service.“
„a test drive is to convince the client that your offer makes sense.“
„Salesmen are arrogant and make you think it's all your own fault.“
„Terrible; the car wouldn't start for 25 minutes until I called the hotline and they pressed some buttons on their end.“
„English support line : French lady hung up twice as didn’t speak English.“
„In the end no one got in touch with me so customer service is also bad“