iLovePDF Merge PDF: customer experiences
Reviewers report that iLovePDF’s Merge PDF feature is generally well-regarded for its simplicity and effectiveness, with 74 positive mentions out of 93 total reviews, indicating a strong overall trend toward satisfaction. The feature has consistently received high ratings since mid-2025, peaking at 4.55★ in June 2026, suggesting steady improvement in user experience. However, a notable dip in early 2026, particularly a 3★ average in February and a 3.88★ in April, was driven by a cluster of negative feedback focused on usability issues, unexpected paywalls, and technical failures. Despite these setbacks, the feature has regained momentum, with recent reviews showing renewed confidence. The balance of praise over criticism remains positive, though concerns about access restrictions and interface clarity continue to surface intermittently.
What customers praise
Customers frequently praise the Merge PDF tool for being fast, intuitive, and reliable. Many highlight that it simplifies complex document workflows, especially for students and professionals managing multiple files. Users appreciate the clean interface and the ability to handle various file types without hassle. The tool is often compared favorably to more expensive alternatives like Adobe Acrobat.
What customers said:
- „I will always use this tool instead of acrobat online tools“
- „My experience with iLovePDF has been excellent.“
- „It's simple, fast and very easy to use.“
„It's simple, fast and very easy to use.“
Original„Elle est simple, rapide et très facile à utiliser.“
Common complaints
Common complaints center on usability challenges, including confusing navigation and unexpected prompts to upgrade to a paid plan after completing work. Some users report that the tool fails to merge files, especially when dealing with scanned documents or large batches. Others express frustration over permission requests that access all files on their device without clear explanation.
What customers said:
- „even after setting multiple page ranges“
- „I couldn't merge PDFs anymore even with the subscription!“
„I couldn't merge PDFs anymore even with the subscription!“
Original„não consegui mais mesclar pdf mesmo com a assinatura!“
- „If even that is paid, what can we do then?“
„If even that is paid, what can we do then?“
Original„Si même ça est payant, on peut faire quoi avec alors ?“
How it has changed over time
The Merge PDF feature has shown a clear improvement in user satisfaction over time. Ratings rose steadily from 2★ in June 2025 to 4.5★ by November 2025, with a temporary drop in February 2026 due to usability and access issues. Since April 2026, ratings have climbed again, reaching 4.55★ in June, suggesting that recent updates have addressed earlier problems. The feature now appears more stable and user-friendly than in its earlier stages.
What customers said:
- „unable to provide more than two split output pdfs“
- „Throws the app 50 times until it opens one file“
„Throws the app 50 times until it opens one file“
Original„1 dosya açana kadar 50 kere uygulamadan atıyor“
- „Do I have to subscribe to be able to join PDFs?“
„Do I have to subscribe to be able to join PDFs?“
Original„masa iya harus berlangganan baru bisa gabung pdf?“
Practical takeaways
For best results, users should avoid uploading large batches of scanned files at once, as these may trigger errors or processing limits. It’s also wise to check file permissions before starting a merge, especially on mobile devices. If a merge fails, retrying with fewer files or using the desktop version may help. The tool works best when used with clear, well-structured documents and a stable internet connection.
What customers said:
- „I'll NEVER SUPPORT DISHONEST TRICKS“
- „It didn't merge 100 images into 1 pdf“
„It didn't merge 100 images into 1 pdf“
Original„Não mesclou 100 imagens em 1 pdf“
- „The interface is clear, the tools are effective and the result is always impeccable.“
„The interface is clear, the tools are effective and the result is always impeccable.“
Original„L'interface est claire, les outils sont efficaces et le résultat est toujours impeccable.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-06 | 2.00 | 1 |
| 2025-07 | 3.50 | 2 |
| 2025-09 | 4.00 | 2 |
| 2025-10 | 4.50 | 2 |
| 2025-11 | 4.50 | 2 |
| 2026-01 | 5.00 | 1 |
| 2026-02 | 3.00 | 5 |
| 2026-03 | 4.50 | 4 |
| 2026-04 | 3.88 | 8 |
| 2026-05 | 4.00 | 13 |
| 2026-06 | 4.55 | 11 |
| 2026-07 | 4.38 | 13 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-06 | 0% | 0% | 100% | 1 |
| 2025-07 | 50% | 50% | 0% | 2 |
| 2025-09 | 50% | 50% | 0% | 2 |
| 2025-10 | 100% | 0% | 0% | 2 |
| 2025-11 | 100% | 0% | 0% | 2 |
| 2026-01 | 100% | 0% | 0% | 1 |
| 2026-02 | 40% | 0% | 60% | 5 |
| 2026-03 | 75% | 25% | 0% | 4 |
| 2026-04 | 75% | 0% | 25% | 8 |
| 2026-05 | 77% | 0% | 23% | 13 |
| 2026-06 | 91% | 0% | 9% | 11 |
| 2026-07 | 85% | 0% | 15% | 13 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I tried to merge files but it never worked for me.“
„I tried multiple tools to compress my detailed pdf file“
„would love it if I can like add multiple photoes or like take a dozen or so photoes before getting sent to the filter or cropping slide“
„It is CRUELTY to allow one to THINK features are free, allowing HOURS/100s OF PAGES of work, and only at THE VERY END, when trying to SAVE ALREADY COMPLETE WORK, THEN YOU DEMAND PAID SUBSCRIPTION!“
„So many tools inside a single app.“
„Gathering so many features in a single portal represents a goldmine.“
„batch processing saves time on multiple files“
„The merge and convert tools are fast, reliable, and handle files without errors.“