iLovePDF: Communication experiences
Reviewers report that communication from iLovePDF has been a major point of frustration, with 30 negative mentions out of 45 total, significantly outweighing the 10 positive ones. The overall trend shows a sharp decline in satisfaction over time, particularly from 2025 onward, with multiple 1-star reviews citing unexplained charges, lack of response to support requests, and poor transparency around subscriptions. While early feedback in 2024 included some positive notes about clarity and ease of use, the most recent reviews, especially from 2026, reflect growing dissatisfaction, with users describing the company as unresponsive and misleading. A few users still praise the platform’s simplicity and free access, but these voices are increasingly outnumbered by complaints about billing issues and lack of communication.
What customers praise
Customers praise iLovePDF for its straightforward interface and clear tool layout, with several reviewers noting that the website is easy to navigate and free of disruptive ads. One user called it 'one of the nicest websites I've ever used,' highlighting its simplicity and reliability. Others appreciated the lack of pop-up ads and the efficiency of basic functions like merging and converting PDFs.
What customers said:
- „it also is really blatant with its tools, which makes it easier to understand what to…“
„it also is really blatant with its tools, which makes it easier to understand what to do where“
- „I do worry about privacy of the files that I share“
- „this is honestly one of the nicest website i've ever used.“
Common complaints
Common complaints center on unexplained charges and poor customer service. Multiple users reported unauthorized subscription fees, with some stating they were charged without prior notice or consent. Several reviews mention that after contacting support, they received no response or were denied refunds. One user described being charged for a full year without any warning, while another said they were not informed they would be billed at all.
What customers said:
- „I have also mailed but haven't got any reply“
- „Moreover, they were supposed to notify us of the deduction, which they did not“
„Moreover, they were supposed to notify us of the deduction, which they did not“
Original„Além de que tinham obrigação de avisar do débito ao qual não fizeram“
- „They did not provide a refund“
„They did not provide a refund“
Original„No me hicieron reembolso“
How it has changed over time
Communication issues have worsened over time, with the most recent reviews showing a clear downward trend. In 2024, feedback was mixed but mostly neutral or positive, with a few 4- and 5-star reviews. By 2025, complaints began to surface, and by 2026, the average rating dropped to 2.4 stars, with multiple 1-star reviews citing billing errors and lack of support. The pattern suggests that user trust in the company’s communication has eroded significantly in the past two years.
What customers said:
- „The instructions given don't seem complete and thorough.“
„The instructions given don't seem complete and thorough.“
Original„le indicazioni date non mi sembrano complete ed esaurienti“
- „+ 1 Star for developer's prompt reply“
„+ 1 Star for developer's prompt reply“
Original„+ 1 Star for developer's prompt reply“
- „Supposedly a "free trial"“
„Supposedly a "free trial"“
Original„Supuestamente "prueba gratis"“
Practical takeaways
Users should be cautious about signing up for subscriptions, especially on mobile apps, where permissions are overly broad and file access is not selective. Be aware that free features may come with hidden costs or aggressive upselling. If you encounter an unexpected charge, act quickly, many users report no response from support. Consider using the web version instead of the app to reduce privacy and billing risks.
What customers said:
- „I'll cancel my subscription right now because of that“
- „Before you can make any edits, you are forced to notice the subscription first.“
„Before you can make any edits, you are forced to notice the subscription first.“
Original„Bevor man eine Bearbeitung vornehmen kann, wird erst mal das Abo aufs Auge gedrückt.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2024-07 | 4.00 | 1 |
| 2024-10 | 5.00 | 1 |
| 2024-11 | 3.50 | 2 |
| 2025-03 | 3.00 | 1 |
| 2025-07 | 4.00 | 1 |
| 2025-10 | 1.00 | 1 |
| 2025-11 | 1.00 | 1 |
| 2026-02 | 1.00 | 3 |
| 2026-03 | 2.50 | 2 |
| 2026-05 | 1.50 | 4 |
| 2026-06 | 2.40 | 5 |
| 2026-07 | 4.33 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2024-07 | 0% | 0% | 100% | 1 |
| 2024-10 | 0% | 100% | 0% | 1 |
| 2024-11 | 50% | 0% | 50% | 2 |
| 2025-03 | 0% | 0% | 100% | 1 |
| 2025-07 | 0% | 0% | 100% | 1 |
| 2025-10 | 0% | 0% | 100% | 1 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 3 |
| 2026-03 | 0% | 50% | 50% | 2 |
| 2026-05 | 0% | 0% | 100% | 4 |
| 2026-06 | 40% | 0% | 60% | 5 |
| 2026-07 | 67% | 33% | 0% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It's so hassle free not advertisement pop ups like disturbance.“
„be a bit clearer about its functions“
„Asks permission to access ALL files on the phone“
„without explaining“
„the admin reached out to me to say if I need help to reach out as if I don't know how to use apps“
„I haven't gotten any concrete response so far.“
„I was not even informed that I would be billed.“
„no major issues except for receiving signature emails in spam“