iLovePDF: Billing & payment experiences
Reviewers overwhelmingly report dissatisfaction with iLovePDF’s billing and payment system, with 59 negative mentions compared to just 1 positive. The sentiment has remained consistently poor over the past year, with monthly ratings hovering around 1 star and dropping as low as 1.11 in June 2026. Customers frequently describe unexpected charges, unauthorized subscriptions, and difficulties obtaining refunds. Many report being charged for premium features despite not signing up, with some claiming their payment details were used without consent. Despite a few positive comments about the free tier and ease of use, the overwhelming narrative centers on frustration with billing practices, lack of transparency, and poor customer support when issues arise. The trend shows no improvement, with complaints intensifying in early 2026.
What customers praise
A small number of users appreciate the availability of free tools and the option to test premium features through a trial. One reviewer noted that a free trial allowed them to complete a needed task, like printing a school form, after a temporary block was lifted. Another praised the simplicity of the free version for basic needs, though they expressed a preference for a one-time payment option over recurring subscriptions. These positive points are rare and focused on functionality rather than billing fairness.
What customers said:
- „I would like a pro version with one-time payment, not a monthly subscription version“
„I would like a pro version with one-time payment, not a monthly subscription version“
Original„mi piacerebbe avere una versione pro con pagamento una sola volta , non una versione abbonamento mensile“
- „It is super simple to use and it works almost every single time without any issues“
Common complaints
The most common complaints involve unexpected or unauthorized charges, with users reporting deductions from their accounts without prior consent or clear warnings. Many state they never signed up for a subscription but were still billed, sometimes for full annual fees. Several users mention that despite contacting support, they received no response or were denied refunds, citing policy as a reason. The lack of communication and accountability is a recurring theme in negative feedback.
What customers said:
- „they lowered my subscription without my authorization, not even asking“
„they lowered my subscription without my authorization, not even asking“
Original„me rebajaron la suscripción sin mi autorización nisiqueira preguntaron“
- „I lost the money“
- „They significantly deducted money from my account without authorizing the payment“
„They significantly deducted money from my account without authorizing the payment“
Original„Me rebajó bastante dinero de mi cuenta sin siquiera autorizar el pago“
How it has changed over time
Billing issues have persisted and even worsened over time, with the lowest ratings recorded in 2026. The number of negative reviews increased significantly from June to July 2026, peaking at nine reviews in July. This suggests a growing pattern of problems, possibly linked to changes in subscription handling or payment processing. The consistent 1-star ratings across multiple months indicate that the core issues have not been resolved, and user trust continues to erode.
What customers said:
- „want me to put my card for free thing saying you can stop any time“
- „I had an unjustified charge“
„I had an unjustified charge“
Original„Eu tive uma cobrança indevida“
- „I have subscribed through the play store until July 6, 2026, but in the app, my…“
„I have subscribed through the play store until July 6, 2026, but in the app, my subscription status says I'm not subscribed“
Original„saya sudah berlangganan melalui play store sampai 6 juli 2026 tapi di aplikasi status saya tidak berlangganan“
Practical takeaways
For users concerned about billing, it’s crucial to avoid linking credit cards unless absolutely necessary. If using a free trial, monitor your account closely and cancel before the trial ends to prevent automatic charges. Users who have been charged without consent should attempt to contact support immediately, though responses are inconsistent. Consider using alternative tools with clearer billing policies if iLovePDF’s payment system remains unreliable.
What customers said:
- „they saying they are saying refund is not from there policy“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-06 | 1.00 | 1 |
| 2025-08 | 1.00 | 2 |
| 2025-09 | 1.00 | 1 |
| 2025-10 | 1.33 | 3 |
| 2025-11 | 1.00 | 2 |
| 2026-01 | 1.00 | 1 |
| 2026-02 | 1.00 | 2 |
| 2026-03 | 1.00 | 3 |
| 2026-04 | 1.00 | 2 |
| 2026-05 | 1.00 | 6 |
| 2026-06 | 1.11 | 9 |
| 2026-07 | 1.78 | 9 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-06 | 0% | 0% | 100% | 1 |
| 2025-08 | 0% | 0% | 100% | 2 |
| 2025-09 | 0% | 0% | 100% | 1 |
| 2025-10 | 0% | 0% | 100% | 3 |
| 2025-11 | 0% | 0% | 100% | 2 |
| 2026-01 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 2 |
| 2026-03 | 0% | 0% | 100% | 3 |
| 2026-04 | 0% | 0% | 100% | 2 |
| 2026-05 | 0% | 0% | 100% | 6 |
| 2026-06 | 0% | 0% | 100% | 9 |
| 2026-07 | 0% | 0% | 100% | 9 |
Customer voices
Short excerpts - full reviews are available at the original source.
„can't make you pdf until you pay“
„why is my money being deducted when I don't want to subscribe“
„That 84k is a lot of money“
„they suck my money“
„Incredible to debit our account for a full annual fee without any email notification of the deduction“
„unauthorized charge of e39 on my card“
„I've wanted to upgrade to premium before“
„I haven't taken any subscription but my amount is deducted for yearly subscription“