QuickBooks Reviews & Ratings 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for QuickBooks: 2,990 reviews across 6 platforms, giving you a complete, evidence-based view of QuickBooks's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 2990 reviews on 6 portals, QuickBooks averages 2.4 out of 5 stars.
- Customers rate Customer service most positively (150 of 838 mentions positive).
- Billing & payment draws the most criticism (244 of 257 mentions negative).
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 95% negative across 257 mentions
- Durability: 93% negative across 94 mentions
- Returns & refunds: 85% negative across 58 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 2.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 2.0 / 5 | 1,470 | 49.2% | View profile ↗ | |
| Google Play | 2.8 / 5 | 997 | 33.3% | View profile ↗ | |
| Trustpilot | 3.2 / 5 | 200 | 6.7% | View profile ↗ | |
| Apple App Store | 2.1 / 5 | 171 | 5.7% | View profile ↗ | |
| Google Play | 2.6 / 5 | 104 | 3.5% | View profile ↗ | |
| Apple App Store | 1.6 / 5 | 48 | 1.6% | View profile ↗ | |
| Weighted overall | 2.4 / 5 | 2,990 | 100% | ||
What this analysis covers
- Apple App Store : 1,470 reviews
- Google Play : 997 reviews
- Trustpilot : 200 reviews
- Apple App Store : 171 reviews
- Google Play : 104 reviews
- Apple App Store : 48 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Quality1424× mentions
187positive1211negativeAcross 1424 mentions, 14% of Quality feedback is positive and 84% negative. That makes Quality a common pain point.
- App Crashes (109)
Customer service838× mentions
150positive661negativeAcross 838 mentions, 20% of Customer service feedback is positive and 76% negative. That makes Customer service a common pain point.
Ordering & website644× mentions
75positive540negativeAcross 644 mentions, 13% of Ordering & website feedback is positive and 83% negative. That makes Ordering & website a common pain point.
- Crashes & Freezes (41)
Billing & payment257× mentions
5positive244negativeAcross 257 mentions, 2% of Billing & payment feedback is positive and 95% negative. That makes Billing & payment a common pain point.
Value for money251× mentions
28positive208negativeAcross 251 mentions, 11% of Value for money feedback is positive and 84% negative. That makes Value for money a common pain point.
Communication112× mentions
14positive96negativeAcross 112 mentions, 15% of Communication feedback is positive and 84% negative. That makes Communication a common pain point.
Fit & sizing98× mentions
8positive78negativeAcross 98 mentions, 7% of Fit & sizing feedback is positive and 80% negative. That makes Fit & sizing a common pain point.
Durability94× mentions
5positive88negativeAcross 94 mentions, 6% of Durability feedback is positive and 93% negative. That makes Durability a common pain point.
Delivery91× mentions
5positive60negativeAcross 91 mentions, 5% of Delivery feedback is positive and 67% negative. That makes Delivery a common pain point.
Returns & refunds58× mentions
2positive50negativeAcross 58 mentions, 5% of Returns & refunds feedback is positive and 85% negative. That makes Returns & refunds a common pain point.
Material2× mentions
0positive0negativeAcross 2 mentions, 0% of Material feedback is positive and 0% negative. That makes Material a mixed area.
Packaging1× mentions
0positive0negativeAcross 1 mentions, 0% of Packaging feedback is positive and 0% negative. That makes Packaging a mixed area.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Billing & payment | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-09 | 1.9 | 1.4 | 1.1 | 1.0 | 3.0 | 1.0 |
| 2025-10 | 1.8 | 1.4 | 1.7 | 1.3 | 3.3 | 2.3 |
| 2025-11 | 1.4 | 1.2 | 1.4 | 1.4 | 1.5 | 1.3 |
| 2025-12 | 1.4 | 1.4 | 1.4 | 1.4 | 1.3 | 1.0 |
| 2026-01 | 1.8 | 1.4 | 1.9 | 1.6 | 1.5 | 1.0 |
| 2026-02 | 1.8 | 1.3 | 1.8 | 1.4 | 1.9 | 1.7 |
| 2026-03 | 2.2 | 1.7 | 1.9 | 1.2 | 3.1 | 1.3 |
| 2026-04 | 1.7 | 1.4 | 1.6 | 1.1 | 2.1 | 1.2 |
| 2026-05 | 2.1 | 2.2 | 1.9 | 1.3 | 2.1 | 2.7 |
| 2026-06 | 1.9 | 2.7 | 1.9 | 1.4 | 1.7 | 2.0 |
| 2026-07 | 1.8 | 1.9 | 2.0 | 1.3 | 1.9 | 1.7 |
| 2026-08 | 2.0 | 2.1 | 2.1 | 1.2 | 2.3 | 2.3 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.00 | 36 |
| 2025-10 | 1.79 | 77 |
| 2025-11 | 1.58 | 165 |
| 2025-12 | 1.88 | 67 |
| 2026-01 | 2.51 | 139 |
| 2026-02 | 2.41 | 191 |
| 2026-03 | 2.59 | 200 |
| 2026-04 | 2.31 | 178 |
| 2026-05 | 2.60 | 413 |
| 2026-06 | 2.59 | 398 |
| 2026-07 | 2.19 | 407 |
| 2026-08 | 2.50 | 366 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 11% | 8% | 81% | 36 |
| 2025-10 | 10% | 3% | 87% | 77 |
| 2025-11 | 5% | 2% | 93% | 165 |
| 2025-12 | 15% | 9% | 76% | 67 |
| 2026-01 | 30% | 6% | 63% | 139 |
| 2026-02 | 24% | 7% | 69% | 191 |
| 2026-03 | 33% | 3% | 65% | 200 |
| 2026-04 | 25% | 7% | 69% | 178 |
| 2026-05 | 31% | 5% | 64% | 413 |
| 2026-06 | 32% | 3% | 65% | 398 |
| 2026-07 | 22% | 4% | 74% | 407 |
| 2026-08 | 30% | 6% | 64% | 366 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Im now left with pending fines from HMRC because of the issues caused by quickbook“
„I’ve lost all the invoices and records and I can’t retrieve them“
„Quickbooks helps my small business get it done & done right.“
„Quickbooks helps me!“
„I was told a manager was refunding me right then as we were on the phone still nothing“
„Worse than Xero in pricing, with less functionality.“
„It drains my phone battery.“
„The latest update makes the app want to know your location at all times, even when logged off.“
What Reddit users say about QuickBooks
Additional source: 10 Reddit discussions about QuickBooks reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„QB seems to be the devil“
„I wanted a non cloud-based version of Quickbooks.“
„Quick books is absolutely terrible“
„Issues like payroll errors, account lockouts, and poor customer support can be incredibly frustrating,“
„I ended up taking an online course from my local community college that taught me the basics of Quickbooks.“
Frequently asked questions
How do customers rate QuickBooks overall?
QuickBooks averages 2.4 out of 5 stars across 2990 analyzed reviews on 6 portals.
Cite this page
Citatio (2026). QuickBooks Reviews 2026 – 2.4/5 from 2,990 reviews. Retrieved 29 August 2026 from https://citatio.ai/quickbooks-reviews/
Data verifiable via our public audit log: Methodology · Transparency