QuickBooks: Crashes & Freezes (Ordering & website)
Reviewers report widespread issues with QuickBooks’ ordering and website functionality, particularly around crashes, freezes, and poor performance. Out of 41 mentions, only one is positive, while 36 are negative, indicating a strong trend of dissatisfaction. Customers consistently describe the platform as unreliable, with frequent crashes, long loading times, and unresponsive interfaces. Many note that problems have worsened over time, despite updates, and that the user experience has become increasingly frustrating. The overall sentiment is negative, with users expressing frustration over lost work, repeated logins, and a lack of stability, especially on mobile devices. There is no available monthly history to track changes in frequency, but the volume and consistency of complaints suggest ongoing systemic issues.
What Customers Praise
Customers praise QuickBooks for its broad feature set and integration with other financial tools, but these positives are overshadowed by performance issues. A few users acknowledge the software’s ability to handle complex accounting tasks, and one reviewer gave it a 5-star rating despite the problems. However, these positive remarks are rare and often come with caveats about the software’s usability. The core functionality is seen as powerful, but the execution is frequently flawed.
What customers said:
- „It freezes all the time“
Common Complaints
The most common complaints center on frequent crashes, freezing, and slow loading times. Users report that the app often fails to open, freezes during use, or logs them out unexpectedly. Many describe the experience as unreliable, with work lost due to sudden crashes. The website and mobile app are both criticized for being unresponsive, with some noting that even basic actions like uploading receipts or accessing reports trigger errors or freezes.
What customers said:
- „confusing layout and they constantly change it“
- „Unable to run standard salon reports by individual product without manually selecting…“
„Unable to run standard salon reports by individual product without manually selecting each product“
- „pressing Enter doesn’t create a new line“
How It Has Changed Over Time
Although no monthly history is available, reviewers consistently state that the problems have grown worse over time. Multiple users note that each update introduces new bugs or breaks existing features, making the software less stable with each release. One reviewer said the app gets worse every year, and another mentioned that the interface changes without warning, making it harder to use. The perception is that improvements are not keeping pace with the growing list of issues.
What customers said:
- „They’ve removed the ability to filter and search through expenses, which is incredibly…“
„They’ve removed the ability to filter and search through expenses, which is incredibly frustrating.“
- „Every update fixes one issue and creates a few more.“
- „Whoever the person or team of people is who made this app should be embarrassed.“
Practical Takeaways
For users considering QuickBooks, the takeaway is clear: expect frequent technical issues, especially when using the mobile app or web interface. If reliability is a priority, the software may not be suitable, particularly for small businesses or individuals managing daily transactions. Users are advised to back up data frequently and consider alternative tools if crashes and freezes disrupt workflow. The high cost of the service is seen as unjustified given the poor performance.
What customers said:
- „not enjoying how recording payment of invoice is 3 steps more than it should be“
- „Can't seem to find my saved invoices.“
Customer voices
Short excerpts - full reviews are available at the original source.
„taking photos of receipts is another slow, painful experience that occasionally crashes the app“
„freezes when logging back in“
„Always some little glitches happening“
„Frequently freezes when creating invoices“
„on loading the app now it freezes and is just broken“
„Uploading receipts by photo suddenly not working“
„Annoying problems to constantly deal with“
„I can't take payments“
Cite this page
Citatio (2026). QuickBooks Ordering & website – Crashes & Freezes: customer reviews 20. Retrieved 29 August 2026 from https://citatio.ai/quickbooks-reviews/ordering/crashes-freezes/
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