How is the delivery of QuickBooks?
Reviewers report widespread frustration with QuickBooks’ delivery system, particularly around reliability, performance, and user experience. Of the 91 mentions, 60 are negative, 5 are positive, and 26 are neutral or mixed, indicating a strong negative trend. The overall sentiment has remained consistently poor over the past three months, with average ratings dropping from 1.75 stars in June 2026 to 1.56 in July and rising slightly to 1.62 in August. Customers frequently cite slow loading times, frequent crashes, failed data saves, and broken features as core issues. While a small number of users praise the speed of invoice delivery and ease of use in specific cases, these positive experiences are overshadowed by recurring complaints about instability and poor updates. The delivery of key functions, like paystubs, invoices, and data sync, often fails or is delayed, leading to significant workflow disruptions.
What customers praise
A few users highlight the speed and reliability of invoice delivery, noting that payments can arrive within minutes after sending. One reviewer described the experience of receiving funds in under 30 minutes as 'euphoric' and praised the system’s ability to notify them in advance. Another appreciated how clients trust the platform, which helped them secure more work. These positive experiences, though rare, suggest that the core delivery mechanism can function well under ideal conditions.
What customers said:
- „I just sent my first invoice from QB and it was euphoric to see my funds come in within…“
„I just sent my first invoice from QB and it was euphoric to see my funds come in within 30 minutes“
- „It’s a great app easy to use understandable“
Common complaints
The most common complaints center on app instability and slow performance. Users report constant crashes, freezing, and failure to save work, with some stating they’ve lost hours of effort. Many describe the app as unusable, citing long load times, unresponsive buttons, and frequent restarts. The inability to access basic features like paystubs, journal entries, or receipt scanning is widespread, and some say the app fails to load entirely. These issues are reported across both iOS and Android platforms.
What customers said:
- „It is ridiculous how long it takes for paystubs to become available“
- „I’ve had to text message quotes through half the time as this doesn’t work“
- „The app is consistently malfunctioning.“
How it has changed over time
Over the past three months, the quality of delivery has declined. Ratings dropped from 1.75 stars in June to 1.56 in July, with August showing a slight improvement to 1.62. This pattern aligns with user reports of recent updates introducing new bugs and removing useful features. Customers note that each major update seems to degrade performance, with the app becoming slower and less stable. The frequency of crashes and failed data saves has increased, and users feel the development team is prioritizing changes over reliability.
What customers said:
- „Constant updates that help minimally but create new glitches.“
- „Every update seems to make it worse“
- „Double spaced menus take a long time to scroll“
Practical takeaways
For users relying on QuickBooks for daily operations, the app’s unreliability can disrupt workflows and waste time. Many recommend avoiding the mobile app for critical tasks, especially on Android. Users suggest keeping backups of important data and using desktop versions when possible. If using the app, it’s best to avoid major updates until stability is confirmed. For those needing fast invoice delivery, testing the system with a small number of clients first may help identify issues before scaling up.
What customers said:
- „you can barely open the app“
- „Won’t save notes half the time“
- „the ios app is just the worst“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-06 | 1.75 | 8 |
| 2026-07 | 1.56 | 16 |
| 2026-08 | 1.62 | 13 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-06 | 0% | 38% | 63% | 8 |
| 2026-07 | 0% | 25% | 75% | 16 |
| 2026-08 | 0% | 31% | 69% | 13 |
Customer voices
Short excerpts - full reviews are available at the original source.
„the one thing I really don’t like is the delivery my customers see a large button that say approve before they even see the project that alone has lost me hundreds of thousands of dollars“
„I haven’t been able to view my paystubs in several months on the app or via Safari.“
„it takes hours to connect my bank.“
„on the rare occasion it actually loads“
„They accepted my customer's payment and held my money for over 6 months.“
„It's still not updated since 4th May“
„it still take 1-3 business days to receive money from your line of credit“
„I appreciate the developer working hard to solve the problem“
Cite this page
Citatio (2026). QuickBooks Delivery: customer reviews 2026. Retrieved 29 August 2026 from https://citatio.ai/quickbooks-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency