How is the customer service of QuickBooks?
Reviewers report widespread frustration with QuickBooks customer service, with 661 negative mentions compared to just 150 positive ones across 838 total references. The overall sentiment has declined over time, dropping from a 2.35-star rating in June 2026 to 1.86 stars in July and rising slightly to 2.09 in August, indicating persistent dissatisfaction. While a small number of users praise responsive and helpful support, especially from certified ProAdvisors, the majority describe long wait times, unreturned calls, unresolved issues, and poor communication. Many report being locked out of accounts, losing data during migrations, or being misled about account changes. The negative feedback is consistent across regions and use cases, suggesting systemic problems rather than isolated incidents. Despite some positive experiences, the trend shows a growing sense of disillusionment with QuickBooks’ support infrastructure.
What customers praise
A small but vocal group of users highlight excellent support from certified QuickBooks ProAdvisors, describing them as prompt, knowledgeable, and effective. Some praise the onboarding process and chat support, particularly for resolving VAT returns or payment issues quickly. A few users appreciate the platform’s ease of use once they’ve overcome the initial learning curve and value the organization and payment features. These positive experiences often involve direct human interaction, suggesting that support quality varies significantly depending on the representative and the type of assistance provided.
What customers said:
- „we do appreciate working with this platform“
- „In just 5 minutes or less“
- „Filing my vat return and in need of support was provided great support over chat“
Common complaints
Customers frequently report being unable to reach support, with calls not returned and chat options hard to find. Many describe being locked out of accounts, losing invoices and records during migrations, or having their accounts changed without consent. Issues with bank feeds, data accuracy, and mobile app glitches are common, often left unresolved. Users also complain about inconsistent support across agents, with promises made during calls never followed through. The lack of clear communication and follow-up is a recurring theme, especially during critical tasks like tax filings or payment processing.
What customers said:
- „customer service is awful“
- „No Australian accountant will even look at my accounts until I move away from QBO.“
- „I log in from the same computer, same location daily and its a royal pita“
How it has changed over time
Customer service ratings have steadily declined since June 2026, dropping from 2.35 stars to 1.86 in July and improving slightly to 2.09 in August. This trend suggests worsening user experiences, particularly around account migrations, data loss, and support responsiveness. The increase in negative mentions over time reflects growing frustration with unresolved issues and poor follow-up. While some users still report positive experiences, the overall pattern indicates that support quality has deteriorated, with more users encountering problems during transitions and ongoing maintenance.
What customers said:
- „9 calls to sort out migration of back transactions it's never been sorted“
- „no clear navigation to chat with custome support“
- „There’s no good way for technical support to reach out to you“
Practical takeaways
When using QuickBooks, users should prepare for potential delays and communication gaps with support. It’s wise to document all interactions and keep backup records, especially during migrations. If possible, seek help from a certified ProAdvisor for complex issues, as they tend to offer more reliable support. Avoid relying solely on automated tools or chat if urgent help is needed. For users facing recurring problems, consider whether the platform’s limitations outweigh its benefits, particularly if data integrity and timely support are critical to operations.
What customers said:
- „every single person said they would sort it and never called back“
- „that got my issues resolved really quickly“
- „We now spend longer manually reviewing items that previously synced from the website…“
„We now spend longer manually reviewing items that previously synced from the website seamlessly“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-06 | 2.35 | 83 |
| 2026-07 | 1.86 | 128 |
| 2026-08 | 2.09 | 111 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-06 | 25% | 6% | 69% | 83 |
| 2026-07 | 17% | 3% | 80% | 128 |
| 2026-08 | 20% | 5% | 76% | 111 |
Customer voices
Short excerpts - full reviews are available at the original source.
„the issue goes unresolved with the main cause beeing Benjamin on the advanced payroll team completly refusing to give me a call back“
„Intuit switched my account to business without asking me“
„locked me out of my old app“
„No customer service available“
„Wonderful service“
„Sent multiple invoices. Multiple people are having their payment method declined“
„Was told to wait another 24 to 48 hours“
„a Quickbooks pro will come to the rescue“
What Reddit users discuss
Below are extracts from Reddit which discuss customer service in more detail - each linked to the original thread.
„Issues like payroll errors, account lockouts, and poor customer support can be incredibly frustrating,“
„poor customer support“
Cite this page
Citatio (2026). QuickBooks Customer service: customer reviews 2026. Retrieved 29 August 2026 from https://citatio.ai/quickbooks-reviews/customer-service/
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