How is the ordering & website of QuickBooks?
Reviewers overwhelmingly express frustration with QuickBooks’ ordering process and website experience, with 540 negative mentions compared to just 75 positive ones across 644 total references. The overall sentiment has remained consistently poor, with average ratings hovering around 2 stars in the last three months, 2.02 in June, 1.98 in July, and 2.15 in August. Customers report frequent technical failures, including pages not loading, features not working, and constant layout changes that disrupt workflow. Many describe the interface as confusing and unintuitive, with tasks like sending invoices, recording deposits, or adding time entries often failing or requiring repeated attempts. Despite a small number of positive comments praising ease of use and professional results, the dominant experience is one of frustration and inefficiency, particularly when trying to complete basic financial tasks online or through the app.
What customers praise
A small but vocal group of users appreciate QuickBooks for its ability to simplify invoicing and improve business organization. They highlight the ease of sending and receiving payments, the professional appearance of invoices, and the confidence it brings when managing finances. Some praise the onboarding process and support from a QuickBooks Pro advisor, noting how quickly they were able to get up and running. A few users say the platform has made running their small business possible, even calling it a game-changer for their operations.
What customers said:
- „Nice and easy to navigate“
- „Try it experience the difference, you will be glad you did“
- „Keeps everything organize.“
Common complaints
The most frequent complaints center on the website and app failing to function reliably. Users report that basic tasks like paying invoices, recording deposits, or adding time entries do not work, even when repeated. The interface is described as confusing, with constant layout changes and poor navigation that leads users in circles. Many mention being interrupted by promotional popups, which slow down simple actions and make bookkeeping feel like a chore. The inability to access accounts or complete essential tasks has led some to fear missing payments or losing business.
What customers said:
- „Makes it difficult to run my business and send invoices efficentley“
- „if I try add a time sheet it says please refresh and that doesn’t work.“
- „When updating invoices the app clears out previously entered amounts while saving the…“
„When updating invoices the app clears out previously entered amounts while saving the update“
How it has changed over time
The negative sentiment has remained stable over the past three months, with ratings consistently below 2.2 stars. While the average score dipped slightly from 2.02 in June to 1.98 in July before rising slightly to 2.15 in August, the volume of complaints has not decreased. The core issues, non-functional features, poor navigation, and unreliable performance, have persisted across all time periods. There is no evidence of improvement in the user experience, and the number of negative reviews continues to far outweigh positive ones.
What customers said:
- „Can’t even record a transfer 🙄“
- „I need to upgrade my plan and they tell me I must call to do so.“
- „get invoices out fast“
Practical takeaways
If you rely on QuickBooks for invoicing or financial management, expect frequent technical issues that can block basic tasks. The website and app are not reliable for completing payments, recording transactions, or managing accounts. Users should be prepared for a steep learning curve and constant interruptions from popups. While some find the platform helpful after getting support, the lack of consistent functionality makes it risky for time-sensitive business operations. For those needing dependable tools, the current experience may not be suitable without significant workarounds or external help.
What customers said:
- „or deposit 🙄🙄“
- „It works great for my business and is easy to use.“
- „Makes managing my small businesses a breeze“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-06 | 2.02 | 58 |
| 2026-07 | 1.98 | 92 |
| 2026-08 | 2.15 | 74 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-06 | 16% | 3% | 81% | 58 |
| 2026-07 | 17% | 1% | 82% | 92 |
| 2026-08 | 19% | 4% | 77% | 74 |
Sub-topics
- Crashes & Freezes - 41 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„it absolutely does not enable you to pay said invoice“
„The setup to add another company is a nightmare.“
„I have never found it intuitive“
„I am unable to get into my account“
„navigating the app or website is difficult“
„you get taken around in circles when you try to complete a task like inviting your accountant“
„this app needs to have more direct methods of taking care of tasks“
„When adding milage trips the favorites NEVER works“
Cite this page
Citatio (2026). QuickBooks Ordering & website: customer reviews 2026. Retrieved 29 August 2026 from https://citatio.ai/quickbooks-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency