How is the ordering & website of Proton?
Reviewers report widespread frustration with Proton’s ordering and website experience, with the vast majority of feedback leaning negative. Across 3,950 mentions, only 625 are positive, while 2,538 are negative, indicating a significant imbalance in user satisfaction. The overall trend shows a slow but steady improvement in ratings over time, rising from around 2.7 to 2.8 stars in early 2025 to a recent high of 3.01 in August 2026, suggesting some progress in addressing core issues. However, the persistent complaints, especially around login failures, payment problems, and app permissions, continue to dominate user sentiment. Many users describe the process of setting up or using Proton services as unreliable, confusing, or even broken, with repeated reports of being unable to access accounts, scan QR codes, or complete purchases. Despite a few positive remarks about ease of use and privacy features, the overall experience remains a major pain point for most customers.
What customers praise
Customers praise Proton’s straightforward setup and clean interface, especially for new users. Several reviewers highlight how easy it is to import data from other apps and get started without complex configuration. The app is frequently described as intuitive, fast, and secure, with some users calling it a strong European alternative to other services. The absence of ads and the ability to use the app across multiple platforms, including Linux, is also noted as a major plus.
What customers said:
- „Imports are extremely easy from other apps“
- „Once you install it, you open it and enter any email address you want.“
„Once you install it, you open it and enter any email address you want.“
Original„una vez que lo instalas lo abres pones tu correo electrónico el que quieras“
- „Clear and easy to use.“
„Clear and easy to use.“
Original„clair facile utilisation“
Common complaints
Common complaints center on login and account access issues, with users reporting endless login loops, QR code errors, and inability to verify phone numbers. Many describe being locked out of their accounts despite correct credentials, and some claim they were charged but never received service. The app’s permission requests, especially for microphone, camera, and file access, are frequently criticized as excessive and invasive, with users expressing concern over data privacy and unauthorized use. Payment problems, including unresponsive support and lack of refunds, are also a recurring theme.
What customers said:
- „the number is not recognized“
„the number is not recognized“
Original„le numéro n'est pas reconnu“
- „u cant pick what contury u connect to“
- „trying to organize photos becomes an agonizing process“
How it has changed over time
Over time, the rating for Proton’s ordering and website has shown a modest but consistent improvement. The average score rose from 2.7 in early 2025 to 3.01 in August 2026, with a notable spike in positive feedback in July and August 2026. This suggests that recent updates or changes may have addressed some of the most pressing issues, such as login failures or sync problems. However, the high volume of negative reviews indicates that core problems remain unresolved for many users, and the overall experience still falls short of expectations.
Practical takeaways
For users considering Proton, the key takeaway is that while the app has strong privacy features and a clean design, the ordering and website experience is unreliable. If you’re willing to work through login issues and permission hurdles, the service may still be worth trying. However, those who value a smooth, hassle-free setup should be cautious. The lack of consistent support and refund policies makes the risk of financial loss a real concern. Users are advised to test the service with a free tier before committing to paid plans.
What customers said:
- „they are uploaded one by one in random order only when the app is open“
- „Cannot figure out how to use on fire tablets“
- „I had to grant permission for audio recording, images, video, and file access to use…“
„I had to grant permission for audio recording, images, video, and file access to use the app.“
Original„Uygulamayı kullanabilmek için zorunlu olarak ses kaydı, görüntü, video ve dosya görüntülenmesine izin verdim.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.80 | 123 |
| 2025-10 | 2.70 | 152 |
| 2025-11 | 2.90 | 144 |
| 2025-12 | 2.79 | 120 |
| 2026-01 | 3.04 | 161 |
| 2026-02 | 2.88 | 179 |
| 2026-03 | 2.83 | 185 |
| 2026-04 | 2.89 | 176 |
| 2026-05 | 2.90 | 197 |
| 2026-06 | 2.83 | 241 |
| 2026-07 | 2.94 | 384 |
| 2026-08 | 3.01 | 81 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 14% | 18% | 68% | 123 |
| 2025-10 | 11% | 19% | 70% | 152 |
| 2025-11 | 13% | 17% | 69% | 144 |
| 2025-12 | 12% | 19% | 69% | 120 |
| 2026-01 | 12% | 24% | 63% | 161 |
| 2026-02 | 16% | 22% | 62% | 179 |
| 2026-03 | 14% | 16% | 70% | 185 |
| 2026-04 | 17% | 19% | 64% | 176 |
| 2026-05 | 20% | 14% | 66% | 197 |
| 2026-06 | 16% | 17% | 67% | 241 |
| 2026-07 | 17% | 27% | 55% | 384 |
| 2026-08 | 27% | 15% | 58% | 81 |
Sub-topics
- Free plan & upgrades - 33 mentions
- Account & login - 18 mentions
- Setup & configuration - 16 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„I granted mandatory access to audio recording, images, video, and files in order to use the app.“
„I had to grant permission for audio recording, photos, videos, and file access just to use the app.“
„However, I do not consent to my data being used for other purposes, copied, distributed, sold, or shared with second or third parties.“
„being able to change the [swipe to left] function other than delete might be more useful“
„Intuitive and easy“
„I was forced to grant permissions for audio recording, images, videos, and file access to use the app.“
„It happened after updating“
„I deleted and re-downloaded it but nothing changed“
What Reddit users discuss
Below are extracts from Reddit which discuss ordering & website in more detail - each linked to the original thread.
„signed up for two more a few months back“
„create only one(!) free account“
Cite this page
Citatio (2026). Proton Ordering & website: customer reviews September 2026. Retrieved 18 August 2026 from https://citatio.ai/proton-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency