Proton: Setup & configuration (Ordering & website)
Reviewers report significant frustration with Proton’s ordering and website setup process, particularly around account creation, login reliability, and configuration of services like email and VPN. Of the 16 mentions, 9 are negative with one- or two-star ratings, while only 2 are positive, indicating a strong overall trend of dissatisfaction. Many users describe repeated failures during account setup, including issues with verification codes, password resets, and app installation. Problems persist across platforms, with frequent reports of being locked out, apps failing to install, or login credentials being rejected despite correct input. While some users eventually succeed after multiple attempts or workarounds, the process is widely seen as unreliable and poorly guided. There is no indication of improvement over time due to lack of monthly history data.
What customers praise
Customers praise Proton’s core functionality once set up, particularly the security and privacy features of its email and VPN services. A few users note that after overcoming setup hurdles, the service performs well, especially when configured manually using server keys instead of the app. One reviewer mentions better performance using a self-made answer file for IPTV, suggesting that the app’s default setup is subpar. These positive experiences are rare and typically come after significant effort, highlighting that the setup process is a major barrier to satisfaction.
What customers said:
- „But I have two existing e-mail addresses, and couldn't find any way of re-routing them…“
„But I have two existing e-mail addresses, and couldn't find any way of re-routing them both through Proton.“
- „used the Proton server key setup the answer file myself for a much better performance…“
„used the Proton server key setup the answer file myself for a much better performance than the Proton app offered“
Common complaints
Common complaints center on account creation failures, login issues, and poor verification processes. Users report not receiving verification codes, being locked out despite correct passwords, and being unable to reset passwords due to outdated or incorrect guides. The app frequently forgets login details, disables saved passwords, and fails to recognize active subscriptions, even when payment is confirmed. Many also struggle with the inability to restore purchases on iOS, leading to being stuck as free users despite paying. These issues are consistently reported across multiple devices and platforms.
What customers said:
- „it doesn't offer a password field for credit cards, only pin and security code.“
- „tried installing and setting up an account, kept failing at the set recovery account step“
- „Tried to cancel on their website and there was no way to do so.“
How it has changed over time
There is no available monthly history data to assess changes in setup and configuration experiences over time. However, repeated mentions of similar issues, such as failed installations, login loops, and verification problems, suggest that these problems have persisted across multiple user experiences. Some users note that issues only resolved after reinstalling the app or updating it, indicating that fixes are reactive rather than preventive. The lack of a clear timeline makes it difficult to determine if the situation has worsened or remained stable.
What customers said:
- „I am logged in the app but when I try to log in somewhere else my saved password comes…“
„I am logged in the app but when I try to log in somewhere else my saved password comes up as incorrect.“
- „I wish I can make it easier so you don't have to make no account“
- „I found the app poor to use with IPTV“
Practical takeaways
For users considering Proton, the setup process is a major red flag. It is strongly advised to prepare for potential hurdles, including multiple attempts at account creation, troubleshooting verification failures, and possibly using manual configuration instead of the app. If you plan to use Proton Mail or Proton VPN, be ready to work around broken features like password recovery or subscription restoration. Users should also be cautious about canceling subscriptions, as one reviewer reported no clear way to do so and no response from support. Having a backup email and patience is essential.
What customers said:
- „The verification email showed up instantly“
- „Every iOS app that has in-app subscriptions is required to have a “restore purchases” flow“
- „I contacted support but they took 2 days to reply“
Customer voices
Short excerpts - full reviews are available at the original source.
„after installing PP, I was unable to make payments online.“
„I really appreciate how easy it is to configure.“
„I installed it for my TV“
„Port forwarding is hell to set up on Linux laptop.“
„the beginning setup where you have to “double” the amount of file storage you have“
„Now, I can set up a shortcut to check connection status and if not connected, initiate connection to VPN“
„Everything was easy to set up, and I had no problems using it.“
„I was trying set up account and not receiving verification code.“