Question 1

How do I fix Proton Mail login problems?

Accepted Answer

Proton Mail login issues are reported by users, including problems with account access, repeated login cycles, and difficulties with two-factor authentication setup. Some users also mention broader frustrations with app limitations and unclear subscription processes.

Login Failures: Reviewers report being stuck in login loops or unable to connect to their accounts, with some stating the app fails to work at all despite repeated attempts. One user described being trapped in a cycle of relogging, which led to abandoning the service entirely.

Verification Issues: Several users mention issues validating phone numbers or recovery emails, with one stating the app returned an error during validation. These problems prevent account access and hinder account recovery or security setup.

Subscription Confusion: While not directly about login, users express frustration with unclear subscription paths and hidden buttons, which may indirectly affect login if users are trying to access paid features. Some feel locked out due to platform-specific restrictions.

Question 2

How reliable is Proton Password Manager for logging in and resetting passwords?

Accepted Answer

Proton Password Manager has received significant criticism for unreliable login and password reset functionality, with users reporting frequent logouts, incorrect password errors, and broken recovery processes.

Reset Issues: Reviewers report that the password reset process is extremely frustrating, with one user describing it as nearly impossible to remember a complex password set months prior. Another user claims the online guide for resetting passwords is incorrect, leading to account lockouts before even sending an email.

Login Instability: Multiple users have experienced being logged out unexpectedly, twice in one case, despite being logged in on one device. Others report that saved passwords are rejected when trying to log in from a different device, even when the password is correct.

Account Management: Some users found it impossible to update or delete their accounts, with the system requiring subscription cancellation before account deletion. One user was locked out after creating a new account on Windows and attempting to log in on iPhone.

Question 3

How do I log in to Proton Pass and recover access if I'm locked out?

Accepted Answer

Proton Pass users report significant difficulties with account login, password resets, and syncing across devices, often resulting in being locked out or unable to access their accounts. Many describe the process as frustrating and poorly guided, with inconsistent behavior across platforms and no clear way to recover access.

Login Failures: Reviewers report frequent login failures, even after successful account creation, with some accounts logging out immediately after registration. Multiple users state they were unable to log in on different devices despite using the correct credentials, suggesting syncing or authentication issues.

Reset Issues: The password reset process is widely criticized as confusing and unreliable. Users report not receiving reset links, being unable to set new passwords, or being locked out before they even send their first email. Some say the online guide for resetting passwords is incorrect or unhelpful.

Sync & Recovery: Syncing problems across devices are common, with saved passwords appearing incorrect on one device while working on another. Users also report being unable to update passwords or delete accounts without first canceling subscriptions, which adds extra friction.

Question 4

How do I sign in to Proton, and what issues do users face with the login and account management process?

Accepted Answer

The Proton sign-in process is required to access core features, but users report difficulties with account management, unexpected charges, and lack of support during login or cancellation attempts.

Login Required: Reviewers report that signing in is necessary to use Proton’s services, even though the platform emphasizes privacy. Some users find the login process straightforward, but others note that the app does not allow easy exit or cancellation.

Billing Issues: Several users describe frustration with unexpected charges and difficulty canceling subscriptions. One reviewer was charged $79.99 after a year of free use and struggled to get a refund. Others report being charged twice and being unable to leave the service through the app.

Poor Support: Support responsiveness is a major concern, users say they receive no reply within the first 24 hours. This lack of support compounds problems during sign-in or account management, especially when trying to cancel or resolve billing errors.

Question 5

How do I sign in to Proton Mail, and what problems might I encounter?

Accepted Answer

The Proton Mail sign-in process is reported to be problematic by some users, with issues including login loops, inability to verify phone numbers or recovery emails, and difficulty accessing or managing accounts. Several users also report frustration with account management, subscription access, and app limitations that affect the overall login and sign-in experience.

Login Issues: Reviewers report that the sign-in process can fail or get stuck in a loop, especially when trying to access the service through the app. Some users say they were unable to complete login due to repeated relogging, while others were blocked from verifying their phone numbers or recovery emails.

Verification Failures: Several users describe being unable to verify their phone numbers or recovery addresses, with the app failing to process the validation. One reviewer noted that the app displayed an error, while another said the number was not recognized despite correct input.

Account Access Problems: Beyond sign-in, users face broader account management problems, such as difficulty upgrading from free to paid plans, hidden subscription buttons, and inability to delete imported Gmail or Hotmail accounts even after deactivation. These issues suggest that the login experience is tied to deeper account access and control problems.

Question 6

How do I set up or log in to my Proton account?

Accepted Answer

Proton account setup and login issues are common, with users reporting persistent problems like failed logins, password resets, account recovery failures, and hidden subscription options. Many find the process confusing and frustrating, especially when trying to access paid features or use the service across devices.

Login Failures: Reviewers report frequent login failures, with accounts marked as non-existent even when they were recently created. Some users are locked out after a short time or cannot recover access, even when using the same credentials.

Password Issues: The password reset and account recovery process is widely criticized as overly complicated and broken. Users struggle to remember complex passwords and find the recovery steps misleading or non-functional.

Subscription & Setup: Many users find the subscription and account linking process unclear, with buttons hidden or missing. Some want a simpler, guest-like access option without requiring full account creation.

Question 7

How does Proton Pass compare to Bitwarden in terms of account and login reliability?

Accepted Answer

Proton Pass users report significant issues with account setup, password resets, and basic functionality, leading many to switch back to Bitwarden. Common complaints include failed logins, unresponsive features, and poor support for essential tasks like password recovery and data access.

Login Issues: Reviewers report frequent login failures and instant logouts after registration, making account access unreliable. One user was logged out just one minute after signing up, while others struggled to verify their identity or reset passwords.

Reset Problems: The password reset process is described as frustrating and broken, with users unable to recover access due to missing reset codes or unaccepted passwords. One reviewer noted they couldn’t remember a complex password set months prior, highlighting poor usability.

Functionality Gaps: Many users found Proton Pass’s core features, like syncing contacts or accessing stored data, unreliable or non-functional. One reviewer abandoned it after only one successful use in three weeks, citing poor performance compared to Bitwarden.

Question 8

How do I log in or manage my account with the Proton Pass extension?

Accepted Answer

The Proton Pass extension has been reported to have significant login and account management issues, including password reset failures, incorrect login prompts, and difficulties with account recovery or cancellation.

Login Failures: Reviewers report persistent login problems with the Proton Pass extension, including being logged out immediately after registration, receiving incorrect password errors even when using the correct credentials, and being unable to access accounts across devices.

Reset Issues: Several users describe a frustrating password reset process, with reset links not arriving, incorrect guides, and no way to update passwords, especially when using a VPN or traveling.

Account Management: Account management is problematic, users report being locked out before sending their first email, unable to delete accounts without canceling subscriptions first, and facing repeated payment errors despite having paid.

Proton: Account & login (Ordering & website)

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Customer voices