Proton: Account & login (Ordering & website)
Reviewers overwhelmingly report frustration with Proton’s account and login system, with no positive mentions and 12 out of 18 reviews expressing strong dissatisfaction. The core issues center on unreliable login processes, broken password recovery, and poor account management features. Many users describe being locked out of their accounts unexpectedly, unable to reset passwords, or receiving verification codes that never arrive. Problems persist across devices and platforms, with frequent reports of failed logins on iPhones despite working on iPads, and inconsistent behavior when switching between apps and web. The experience has not improved over time, as users continue to describe the same recurring issues, including broken sign-in flows, non-functional guest access, and a lack of meaningful support. Overall, the trend shows a consistent pattern of technical failures and user inconvenience, with no indication of significant improvement.
What customers praise
Users frequently praise the absence of a phone number requirement for account creation, calling it a positive feature. Some appreciate the option to use a guest account, though they note it doesn’t work reliably. A few mention that the app is functional once logged in, but this is overshadowed by the difficulty of getting there. The only consistent positive note is the lack of mandatory phone verification, which some see as a privacy benefit.
What customers said:
- „tried to reset password and it won't let me after trying a 3rd time because it wouldn't…“
„tried to reset password and it won't let me after trying a 3rd time because it wouldn't send the code“
Common complaints
The most common complaints involve login failures, password reset issues, and account lockouts. Users report being locked out without warning, receiving incorrect or missing verification codes, and being unable to reset passwords. Many describe the password recovery process as broken, with codes not arriving or being rejected even when entered correctly. The inability to delete accounts or manage them easily is also a major pain point, with users forced to cancel subscriptions first.
What customers said:
- „you put in your email and it sends you a code to your recovery email“
- „making you log in with a password which it conveniently disables from your saved…“
„making you log in with a password which it conveniently disables from your saved password vault“
- „Locked out of my account.“
How it has changed over time
There is no available monthly history data to assess changes over time, but the repeated nature of the complaints suggests the issues have persisted. Users continue to report the same problems, failed logins, broken password resets, and non-functional guest access, across multiple reviews. The lack of improvement over time indicates that these are systemic issues rather than isolated incidents. The consistency of the feedback points to a long-standing failure in the account and login system.
What customers said:
- „it makes me a little bit disappointed of this app isn't include like the phone…“
„it makes me a little bit disappointed of this app isn't include like the phone doestonight set up anything it just use it that simple“
- „Created another account on windows. Tried logging in on iPhone, tells me password is wrong“
Practical takeaways
Users should expect to face significant hurdles when setting up or accessing a Proton account. Avoid relying on auto-fill or saved passwords, as they often fail or are disabled. If you need to reset your password, be prepared for delays or failures in receiving codes. Consider using a QR code login as an alternative, though that too may not work. For account deletion, plan to cancel your subscription first. If you encounter issues, be ready to provide screenshots or recordings, as support often requests them without offering solutions.
What customers said:
- „it refuses to accept the code it's sent you when you enter it“
- „tried QR code sign in and it just wouldn't scan, perfectly on the QR code and nothing…“
„tried QR code sign in and it just wouldn't scan, perfectly on the QR code and nothing happens“
- „Won't let me create an account.“
Customer voices
Short excerpts - full reviews are available at the original source.
„I am logged in the app but when I try to log in somewhere else my saved password comes up as incorrect.“
„The online guide how to reset password is incorrect.“
„I wish I can make it easier so you don't have to make no account“
„just use a guess account like like phone works“
„it took less than 5 minutes to sign up“
„sometimes when I try to activate it and log into Roblox, it won't open“
„Cannot find sign in page.“
„Not the smartest processes when paying for an account.“