Question 1

How do I use a CEWE voucher on the website?

Accepted Answer

The CEWE website allows users to create and use gift vouchers, but some reviewers report issues with redeeming them, especially when multiple vouchers are involved or when codes are not accepted despite being valid.

Voucher Redemption Issues: Reviewers report that while it's possible to create gift vouchers through CEWE's platform, the process of redeeming them can be problematic. Some users were unable to apply their vouchers, receiving error messages even when the codes appeared valid.

Single Voucher Limit: A common complaint is that only one voucher can be used per order, even if multiple are available. This limitation is reportedly enforced by CEWE's terms and conditions, which frustrates users who expected to combine discounts.

Positive Creation Experience: Despite the challenges, some users found the voucher creation feature helpful and easy to use. One reviewer praised the simplicity of generating a voucher directly on the site, indicating that the functionality exists but may not always work as expected.

Question 2

How do I use a CEWE Gutscheincode in Switzerland?

Accepted Answer

Reviewers in Switzerland report difficulties using CEWE's website and app, including issues with redeeming Gutscheincode (discount codes), poor functionality, and a lack of basic features like graphic or frame options in the app.

Website & App Issues: Reviewers in Switzerland report that CEWE's website and app are unreliable, with one user stating the service simply did not work. Another noted that orders could only be placed through a poorly functioning app, which they described as 'einfach nur Müll!' (just rubbish).

Gutscheincode Problems: Several users tried to apply a Gutscheincode but were unable to do so. One reviewer specifically mentioned that a 5€ discount was supposed to apply with the code, but the system rejected it entirely, despite the code being valid.

Limited Features: The app lacks essential editing features such as adding graphics, frames, or choosing photo borders. This limits the ability to customize products like photo books, which undermines the value of using the platform even if the code worked.

Question 3

How do I order CEWE products through Migros, and what issues do customers face?

Accepted Answer

The CEWE Migros partnership allows customers to order photo products through Migros locations or online, but users report inconsistent payment options and difficulties with promo codes and order placement.

Payment Issues: Reviewers report that ordering through Migros involves using CEWE kiosks or the CEWE app, but many find the payment options limited, some machines don’t accept Twint or bank cards, forcing customers to use cash or change large bills.

Ordering Difficulties: Several users struggled with the online ordering process, noting that photos were rearranged unexpectedly in frames and that promo codes, like the 20% Migros discount, were not accepted or unclear on how to apply.

Clarity Needed: Customers want clearer instructions on how to place orders through Migros, especially for promotional offers, and express frustration over the lack of transparency in the process.

Question 4

What do customers think about the CEWE website and ordering experience?

Accepted Answer

The CEWE website and ordering process are generally seen as fast and reliable, but some users feel pressured to leave reviews and have had issues with delivery times.

Positive Experience: Reviewers report that the CEWE website is quick, dependable, and easy to use, with recent updates making navigation more intuitive. Many appreciate the straightforward ordering process and overall reliability.

Review Pressure: Some users express frustration with being prompted to leave reviews, feeling pressured or obligated to do so after placing an order. This has led one reviewer to stop submitting feedback altogether.

Delivery Delays: A few customers have experienced delays in pickup, particularly when expecting orders to be ready within two days at a local store. This suggests inconsistencies in delivery timelines despite the generally positive perception of the platform.

Question 5

How do I order a custom poster from CEWE, and what do users say about the experience?

Accepted Answer

The CEWE poster ordering process is generally praised for its customization options, but users report difficulties with customer service and unclear interface features.

Customization: Reviewers appreciate the ability to customize poster sizes and layouts, with one noting they can adjust photo dimensions freely and create their own poster or album. The app interface is described as intuitive and flexible, especially on iPad, allowing users to edit multiple pages and reposition photos easily.

Customer Service: Several users report frustration with the ordering process, particularly when trying to get invoices or resolve issues. One reviewer had to contact CEWE by email and eventually call to get a promised invoice, describing the experience as very time-consuming and stressful.

Interface Issues: Some users find placeholder elements in the design tool confusing and difficult to remove, with no clear instructions on how to do so. These placeholders are seen as disruptive and should at least be adjustable in size and shape.

Question 6

How do I create a custom smartphone case with CEWE?

Accepted Answer

Yes, CEWE allows users to create custom smartphone cases using their own photos through the CEWE app.

Easy Creation: Reviewers report that creating a custom phone case with CEWE is straightforward and intuitive. Users can upload their own photos directly through the CEWE app and generate a personalized case in just a few steps.

Photo Editing: Some users appreciate the ability to edit their photos before applying them to the case, such as zooming in or resizing images to better fit the design. This feature helps improve the final look of the case.

App Changes: A few users note that recent app updates have changed the process, making it less familiar or more complicated than before. However, the core function of creating a custom case remains available.

Question 7

How easy is it to order and customize a CEWE calendar?

Accepted Answer

The CEWE calendar ordering experience is praised for its high-quality output and enjoyable creation process, though some users report limited customization options and reduced flexibility compared to previous years.

Quality & Enjoyment: Reviewers appreciate the visual quality and ease of creating calendars, especially for special projects like Advent calendars, with many highlighting the beautiful results and enjoyable design process.

Limited Customization: Several users note that customization options are limited, such as fixed photo placement, lack of background or date personalization, and no ability to adjust layout after upload, leading to frustration for those wanting more control.

User Experience: While the software has improved over time, some reviewers mention that changes in the interface have reduced flexibility compared to earlier versions, and there is a desire for more loyalty discounts.

Question 8

Are stickers available for CEWE photo books and design tools?

Accepted Answer

Yes, CEWE offers stickers for its photo books and digital design tools, though reviewers note the selection is limited and could be expanded.

Available Stickers: Reviewers report that CEWE now includes stickers for photo books, which many find enjoyable and creative. One user praised the addition, saying it makes the design process much more fun and expressive.

Limited Selection: Several users note that the sticker selection is small and lacks variety. Some mention missing features like different frame styles, colored text overlays, and decorative elements that were available in the past.

Future Improvements: Customers express a desire for more sticker options and additional creative tools in the app. Many hope for future updates to include more designs, better image editing, and expanded customization features.

Question 9

Why can't I order from CEWE Deutschland even though I live in Germany?

Accepted Answer

Reviewers report that CEWE's website and app incorrectly place users in other countries like France or Austria, preventing orders from being placed to Germany. This issue stems from the platform's regional lock, which is not clearly communicated and cannot be easily corrected.

Wrong Country Detection: Several reviewers describe spending hours designing photo products only to discover they are mistakenly placed in the French or Austrian version of CEWE. The system fails to recognize their German addresses, making it impossible to proceed with orders to Germany.

No Clear Fix Available: Users report that changing the country setting is not possible through the app or website. Even when accessing the site from a German IP, the system still defaults to another country, and there is no clear guidance on how to correct this.

Frustrating Customer Support: Support contacts are often in the wrong language and region, such as French email addresses and phone numbers, which adds to the confusion. Reviewers feel misled and frustrated by the lack of a functional solution.

Month	Avg. rating	Count
2025-08	2.70	30
2025-09	2.87	39
2025-10	3.78	36
2025-11	3.52	61
2025-12	3.37	100
2026-01	3.60	48
2026-02	3.11	35
2026-03	3.72	25
2026-04	3.23	26
2026-05	3.59	32
2026-06	3.00	31
2026-07	3.42	19

Month	Positive	Neutral	Negative	Count
2025-08	13%	13%	73%	30
2025-09	28%	13%	59%	39
2025-10	42%	14%	44%	36
2025-11	34%	15%	51%	61
2025-12	34%	11%	55%	100
2026-01	40%	17%	44%	48
2026-02	40%	11%	49%	35
2026-03	52%	8%	40%	25
2026-04	38%	0%	62%	26
2026-05	44%	13%	44%	32
2026-06	29%	13%	58%	31
2026-07	42%	11%	47%	19

CEWE: Ordering & website experiences

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Sub-topics

Customer voices