Question 1

How do I use a CEWE Gutscheincode in Switzerland?

Accepted Answer

Reviewers in Switzerland report difficulties using CEWE's website and app, including issues with redeeming Gutscheincode (discount codes), poor functionality, and a lack of basic design features in the app.

Code Not Accepted: Reviewers in Switzerland report that CEWE's Gutscheincode system does not work reliably. One user specifically mentions that a 5€ discount code they expected to apply was not accepted during a purchase.

App Limitations: The CEWE app in Switzerland is criticized for poor performance and missing features. Users say it lacks basic tools like graphic insertion, frame options, and photo border selection, making the ordering process frustrating.

Service Issues: Some users express frustration with the overall service, stating that the website and app are not user-friendly and that support is ineffective. One reviewer notes they had to abandon their order after an hour of failed attempts.

Question 2

How do I order from CEWE through Migros, and what are the common issues with the process?

Accepted Answer

Reviewers report mixed experiences with ordering from CEWE via Migros, citing difficulties with payment methods, unclear ordering instructions, and issues with redeeming promotions. While the CEWE app is easy to use, the integration with Migros' systems causes frustration.

Payment Problems: Reviewers report that Migros CEWE kiosks do not accept Twint or bank cards, forcing customers to use cash or exchange large bills. This creates inconvenience, especially for those expecting digital payment options.

Ordering Confusion: Several users found the online ordering process unclear, with photos shifting in frames unexpectedly. There is also confusion about how to place orders through Migros, with no clear guidance on whether the order should go through Migros or CEWE directly.

Promo Code Issues: One reviewer was unable to redeem a 20% Migros Famigros voucher, highlighting problems with promo code integration. Others wish that activation instructions for promo codes were more precise to avoid confusion.

Question 3

Where can I find a working CEWE discount code in Switzerland?

Accepted Answer

Reviewers in Switzerland report difficulty finding or using CEWE discount codes, with some stating they tried multiple codes without success and received no response from customer service. Others express frustration with the ordering process, particularly the reliance on a poorly functioning app.

Code Failures: Reviewers report that CEWE discount codes available online often do not work, with one user attempting over 30 different codes without success. Despite multiple attempts, they received no helpful response from CEWE's customer service.

App Issues: Several users in Switzerland express frustration with the ordering process, especially the requirement to use CEWE's mobile app. One long-time customer described the app as unusable and called the experience 'simply rubbish'.

Positive Exceptions: Despite the negative experiences with discounts and ordering, some reviewers still praise CEWE's product quality and creative tools, noting that designing photo books and calendars is enjoyable and well-executed.

Question 4

How do I order or use CEWE Passfotos through the website or app?

Accepted Answer

CEWE's Passfoto service is primarily accessed through a dedicated app, but users report significant issues with functionality, reliability, and compatibility. While some reviewers praise the app for convenience and time savings, many others describe technical failures, poor image quality, and inability to use the service as intended.

App Problems: Reviewers report that the CEWE Passfoto app frequently fails to work properly. Issues include error messages when trying to download photos, inability to access the gallery, and the app generating photos with incorrect backgrounds or lighting. One user noted that the app's interface misled them into thinking it would work, only to find out it didn't after downloading.

Poor Image Quality: Several users found the resulting Passfotos unacceptable. The app-generated images were described as having overly dark backgrounds, inaccurate lighting, and misleading warnings like 'brille spiegelt' (glasses reflect) that were not true. One reviewer stated the photo was rejected by an official authority due to non-compliance with biometric standards.

Better Alternatives: Many users recommend avoiding the CEWE app altogether and instead using physical stores like dm for printing. Some found it easier to take photos at home, transfer them to a computer, and print multiple copies on a single sheet. Others praised the convenience of the app when it worked, but emphasized it requires multiple attempts to meet official requirements.

Question 5

How easy is it to customize a CEWE calendar on the website?

Accepted Answer

Reviewers report mixed experiences with customizing CEWE calendars online, with some praising the fun and quality of the process, while others criticize limited editing options and lack of control over photo placement.

Customization Limitations: Several reviewers note that the ability to modify calendars has decreased over time, with one stating there is now 'no room for maneuver' in editing. Others express frustration that photos are often duplicated or placed automatically without user control, and that options to adjust photo placement or layout are lacking.

Positive Creation Experience: Despite the limitations, some users find composing CEWE calendars enjoyable and rewarding. One reviewer called it 'very amusing' to create, and another praised the stunning quality of the final product, especially for large or special projects like Advent calendars.

Simple but Basic Interface: A few users found the website interface simple and easy to use, particularly when trying the app for the first time. However, they also noted that customization options are minimal, such as limited background choices, no clipart, and no ability to personalize dates, making the experience feel restrictive for those wanting more creative control.

Question 6

How easy is it to use stickers when ordering and designing with CEWE?

Accepted Answer

Reviewers report mixed experiences with CEWE's sticker features in their online ordering and design tools. While some praise the availability and ease of use of stickers, others criticize the limited selection and lack of customization options.

Positive Experience: Several reviewers highlight that CEWE now offers stickers for photo books, which they find enjoyable and creative. One user specifically mentions that the addition of stickers makes the design process much more fun and allows for greater personal expression.

Limited Selection: Many users express disappointment with the limited number of sticker options. Some note that the selection is small and not all desired stickers or frames are available during the design process. One reviewer mentions that the lack of variety makes the design feel repetitive.

Technical Issues: A few users report technical issues when using the design tool, such as long processing times and data loss. One reviewer noted that their work disappeared just before completion, which caused frustration. Others found the software difficult to navigate, especially when trying to add stickers or adjust layouts.

Question 7

How is the CEWE Fotobücher ordering and website experience for creating and purchasing photo books?

Accepted Answer

The CEWE Fotobücher ordering process and website experience have been widely criticized for deteriorating usability, especially after recent updates. Reviewers report that the app has become slow, unintuitive, and lacking essential features like easy photo placement, customizable layouts, and the ability to download projects.

App Usability: Reviewers report that the CEWE app has become significantly harder to use after recent updates. Features like adding extra pages, placing photos, and inserting text are described as cumbersome or missing entirely. Many users feel the app is now only suitable for simple, small books, not for detailed projects like travel albums or yearbooks.

Project Access: A major frustration is the inability to download or save projects created online, forcing users to buy directly through the website. This creates a disconnect between the software and the ordering process, with some users having to recreate projects from scratch if they lose access. The lack of offline access is a recurring complaint.

Design & Customization: Several users mention that the design options are too limited and overly prescriptive, with little room for personalization. The constant changes in formatting and layout also frustrate long-time users, who feel the platform has lost its original appeal. Some are considering switching to other providers due to the poor experience.

Question 8

How is the CEWE Fotobuch ordering and website experience for creating and managing photo books?

Accepted Answer

The CEWE Fotobuch ordering process and website experience are frequently criticized for technical issues, poor usability, and high costs, with many reviewers reporting problems with file loading, layout control, and software stability.

Technical Issues: Reviewers report that the CEWE website and app are often unstable, with frequent crashes, long loading times, and files failing to save properly. Many users describe having to restart the process multiple times, especially when using mobile devices or iPads.

Usability Problems: The software is widely seen as complicated and unintuitive, with limited layout options, difficulty adjusting image positions, and missing features like adding extra pages or customizing text size. Users also complain about losing their work or having to reconfigure settings repeatedly.

Cost & Limitations: Several reviewers mention that the pricing is high, especially for shipping, and that the service lacks flexibility, such as the inability to pick up orders at a local store. Some also note that the app is not suitable for larger projects like yearbooks or long travel photo books.

Question 9

How do I order a CEWE photo book and what are the common issues with the ordering and website experience?

Accepted Answer

Reviewers report mixed experiences with ordering a CEWE photo book, citing frequent website and app bugs, unclear ordering processes, and unreliable delivery. While some appreciate the basic functionality, many find the interface confusing and frustrating, especially when trying to upload photos or manage orders.

Website & App Bugs: Reviewers frequently report technical issues with the CEWE website and app, including photos not uploading, windows freezing when adjusting print settings, and the app moving photos unintentionally. Some users say the app crashes or fails to load albums despite multiple attempts.

Ordering Confusion: Several users describe the ordering process as unclear and illogical, with changes to the interface making it harder to use. One reviewer noted that the system lacks a simple option to reorder with a different shipping address, even after multiple deliveries.

Delivery Problems: Delivery delays are a major complaint, with one user missing a birthday gift due to late delivery. Despite promised delivery dates, packages often arrive late or not at all, undermining trust in the service.

Question 10

Can I download my CEWE Fotobuch project as a file after creating it?

Accepted Answer

The CEWE Fotobuch download feature is not available for completed projects; users must purchase and download the final book through the CEWE website or app, but the software does not allow direct downloading of editable project files. Reviewers report frustration with the lack of download functionality, especially when trying to save or transfer projects across devices.

No Download Option: Reviewers report that once a Fotobuch is created, there is no option to download the project file for offline use or transfer. The final book must be purchased through the CEWE website or app, and the project remains tied to the platform.

Project Lock-In: Users express frustration that they cannot save or export their work as a file, making it impossible to edit later on another device or keep a backup. This limitation is especially problematic for long or complex projects.

No Editable Export: Some reviewers note that even after purchasing a book, they cannot access the original design files, forcing them to recreate projects from scratch if changes are needed. This lack of file export is seen as a major flaw.

Month	Avg. rating	Count
2025-09	3.22	51
2025-10	4.10	52
2025-11	4.10	112
2025-12	4.40	435
2026-01	4.48	204
2026-02	4.35	168
2026-03	4.55	159
2026-04	4.46	142
2026-05	4.50	153
2026-06	4.30	165
2026-07	4.48	176
2026-08	4.48	25

Month	Positive	Neutral	Negative	Count
2025-09	31%	12%	57%	51
2025-10	52%	13%	35%	52
2025-11	53%	13%	34%	112
2025-12	65%	9%	25%	435
2026-01	64%	12%	24%	204
2026-02	67%	10%	24%	168
2026-03	75%	7%	18%	159
2026-04	73%	8%	20%	142
2026-05	73%	10%	17%	153
2026-06	65%	11%	24%	165
2026-07	70%	13%	17%	176
2026-08	60%	28%	12%	25

How is the ordering & website of CEWE?

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