Question 1

How reliable is the CEWE app for ordering photos?

Accepted Answer

The CEWE app for ordering photos is widely criticized for being unreliable, slow, and poorly designed, especially on mobile devices. Users report frequent crashes, lost work, and difficulties uploading or organizing photos, making the process frustrating and time-consuming.

Slow & Unreliable: Reviewers report that the CEWE app is slow and inefficient, with uploads taking an excessive amount of time and the process often feeling like a waste of time. Many users describe the app as unresponsive and frustrating to use, especially on smartphones.

Frequent Crashes & Bugs: Common complaints include the app crashing after 90 minutes, losing unsaved work, and failing to register saved projects. Some users also mention that features like saving projects or adjusting text size are either missing or not working properly.

Mobile Limitations: Several users highlight that the app is not functional on iPhones, forcing them to use a computer instead. This is especially problematic when trying to work on photo albums while away from a desktop, as photos are stored on mobile devices.

Question 2

Is the CEWE app reliable and functional for creating photo books on mobile devices?

Accepted Answer

The CEWE app is widely criticized for being unreliable, difficult to use, and lacking key features, with users reporting frequent crashes, failed uploads, and lost projects. Many reviewers say the app is not functional on mobile devices, especially iPhones, and that essential functions like saving projects or selecting binding types are missing or broken.

Crashes & Data Loss: Reviewers report that the CEWE app is slow, crashes frequently, and often loses work. Some say it crashes after just 90 minutes, and projects are not saved properly, even after multiple attempts. One user noted that their entire editing session disappeared when they closed the app.

Poor Design & Missing Features: Many users find the app unintuitive and poorly designed, with missing features like saving projects or selecting a hardcover binding. The app’s interface is described as chaotic and confusing, with no clear way to navigate or make changes. Some say they had to switch to the desktop website to complete their orders.

Mobile & Upload Issues: The app is especially problematic on iPhones, with users stating it is not useful and forcing them to use a computer instead. Uploading photos is described as difficult and unreliable, and some users report that photo formats disappear or need to be re-added repeatedly. The app’s performance is also hampered by slow loading times and poor internet handling.

Question 3

How does the CEWE FotoBuch app perform for creating and managing photo books on mobile devices?

Accepted Answer

Reviewers report that the CEWE FotoBuch app is unreliable and frustrating to use, with frequent crashes, lost progress, and poor functionality for editing and saving projects. Many users find the app’s interface confusing and outdated compared to the web version.

App Crashes & Data Loss: Reviewers frequently report that the app crashes after about 90 minutes of use and that unsaved work is often lost when closing the app. One user noted that their entire project disappeared after exiting, making the process unreliable and time-consuming.

Poor Mobile Functionality: Several users say the app does not work well on smartphones, especially iPhones, and that key features like uploading new photos or saving projects are either missing or broken. Some users were forced to switch to the desktop version to complete their photo books.

Confusing & Outdated Interface: The app’s design is described as unorganized and unintuitive, with missing options like Heftbindung selection and inconsistent formatting. Users also complain about the inability to adjust text size and the frequent disappearance of photo formats during editing.

Question 4

How reliable is the CEWE app and online ordering process for placing photo orders?

Accepted Answer

The CEWE app and online ordering process are frequently criticized for being unreliable, slow, and poorly designed, with users reporting repeated issues with uploading, saving projects, and app stability.

App Stability: Reviewers report that uploading photos takes an excessive amount of time and often fails, especially on mobile devices. The app is described as unresponsive, with frequent crashes and lost work, making the process frustrating and time-consuming.

Functionality Issues: Many users say the app lacks basic functionality, such as saving projects properly or adjusting text size. Features are missing or changed in ways that disrupt the workflow, and some users are forced to use a computer instead of their phone.

User Experience: Despite multiple attempts, users report that saved projects are not registered, and the app often crashes after 90 minutes. Support response times are also poor, with some waiting days without a reply, worsening the overall experience.

Question 5

How easy is it to order photos through the CEWE app or website?

Accepted Answer

The CEWE Foto bestellen process via app or website is frequently criticized for being slow, unreliable, and difficult to use, with users reporting repeated crashes, failed uploads, lost work, and poor mobile functionality. Despite some positive notes on delivery speed, the overall experience is hindered by technical flaws and a lack of intuitive design.

Upload Issues: Reviewers report that uploading photos takes an excessive amount of time and often fails, especially on mobile devices. The app is described as unresponsive, chaotic, and unreliable, with users unable to upload new images or save their projects properly.

App Instability: Many users struggle with the app’s interface, which lacks basic functionality like editing single pages without affecting the whole album. Projects are frequently lost upon closing the app, and saving progress is inconsistent or impossible.

Delivery vs. Process: Despite the technical problems, some users note that delivery times are acceptable and the final product arrives in good condition. However, the effort required to assemble albums, sometimes taking hours, makes the process frustrating and not worth the cost for many.

Question 6

Why does the CEWE website and app load so slowly even with a good internet connection?

Accepted Answer

Reviewers report that the CEWE website and app frequently load slowly or fail to load at all, even with strong internet connections, leading to frustration and wasted time. The issue appears to stem from poor performance, technical glitches, and inconsistent functionality across devices.

Slow Loading: Multiple reviewers mention that the CEWE website and app take an extremely long time to load, with some stating they cannot open the app at all. One user described the process as 'Zeitverschwendung' (a waste of time), and another noted that uploading photos takes 'ewig' (forever).

Technical Glitches: Users report frequent crashes, especially after 90 minutes of use, and that saved projects are not properly registered. Some say the app becomes unresponsive or stops working entirely, making the experience frustrating and unreliable.

Inconsistent Performance: Reviewers highlight that the web and app versions behave differently, with no intuitive design or clear navigation. The app is described as 'komplett unübersichtlich' (completely disorganized), and users struggle with basic functions like uploading photos or saving work.

CEWE: App & ordering process (Ordering & website)

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Customer voices