CEWE: App & ordering process (Ordering & website)
Reviewers report that the CEWE app and ordering process are a major source of frustration, with 96 negative mentions compared to 51 positive ones. The overall sentiment leans strongly negative, particularly regarding usability, reliability, and feature limitations. Many users describe the app as unstable, slow, or outright broken, with frequent crashes, failed uploads, and confusing navigation. While some praise the quality of the final products, the experience of creating and ordering through the app often feels disjointed and poorly designed. Over time, there is no clear trend in monthly data due to lack of availability, but recurring complaints suggest long-standing issues. A few users note temporary improvements after updates, but these are often short-lived, and the core problems persist.
What customers praise
Customers frequently praise the high quality of the printed products, especially the photos and book finishes. Many mention that the final results are visually appealing and durable, even when the ordering process is difficult. Some appreciate the app’s initial simplicity and clean interface, though this is often overshadowed by later functionality issues. The consistency in product quality remains a rare positive point amid widespread dissatisfaction with the digital experience.
What customers said:
- „Text is barely editable.“
„Text is barely editable.“
Original„Texte sind kaum editierbar.“
- „Nothing works anymore“
„Nothing works anymore“
Original„funktioniert gar nichts mehr“
Common complaints
Common complaints center on technical failures, including app crashes, frozen screens, and failed uploads. Users report being unable to switch between portrait and landscape formats, add photos as attachments, or access all products available on the website. Many describe the upload process as unnecessarily complicated, with unclear error messages and no clear way to recover from failures. The app’s inability to handle large photo libraries or maintain stable connections further adds to the frustration.
What customers said:
- „Stuck in a 'Please wait' loop for minutes before it aborts:“
„Stuck in a 'Please wait' loop for minutes before it aborts:“
Original„Minutenlang „Bitte warten“ bis es dann abgebrochen hat:“
- „App crashes when prompted to enter data.“
„App crashes when prompted to enter data.“
Original„App stürzt bei Eingabeaufforderung ab.“
- „Once you're in the ordering process, you can only make a few changes.“
„Once you're in the ordering process, you can only make a few changes.“
Original„Wenn man einmal im Bestell Prozess drin ist, kann man nur noch wenige Änderungen machen.“
How it has changed over time
While no monthly history is available, some users note that the app has seen periods of improvement followed by regression. One reviewer mentions that the app was once functional and well-liked but became unusable after an update, only to return to a better state later. This suggests that changes have been inconsistent, with updates sometimes introducing new bugs or removing features. The lack of stable progress indicates that improvements are not sustained over time.
What customers said:
- „There are missing layouts, adding additional pages is missing, and inserting photos is…“
„There are missing layouts, adding additional pages is missing, and inserting photos is just cumbersome.“
Original„Layouts fehlen, zusätzliche Seiten einfügen fehlt, Fotos einfügen ist einfach nur umständlich“
Practical takeaways
For users seeking a smoother experience, it’s best to avoid the app for complex projects like photo books or travel albums. Instead, using the desktop software or website may offer more control and fewer errors. Users should also be cautious about relying on the app for official documents like passport photos, as some have reported rejection by authorities despite app approval. Always double-check product availability and regional settings before placing an order.
What customers said:
- „I spent hours designing a photo album only to find out I am in the Austrian version for…“
„I spent hours designing a photo album only to find out I am in the Austrian version for some reason“
Original„Ich habe Stunden ein Fotoalbum designt um dann feststellen zu dürfen dass ich mich aus irgendeinem Grund in der Österreichischen Version befinde“
- „The app gives false approval and I have now wasted my money.“
„The app gives false approval and I have now wasted my money.“
Original„De app geeft valse goedkeuring en ik heb nu mijn geld verspild.“
- „You leave for Brazil You create an Apple album gathering your Brazilian photos But Cewe…“
„You leave for Brazil You create an Apple album gathering your Brazilian photos But Cewe software won't see any pictures from your trip!“
Original„Vous partez au Brésil Vous créez un album Apple réunissant vos clichés du Brésil Mais Logiciel CEWE ne verra aucune photo de votre voyage !“
Customer voices
Short excerpts - full reviews are available at the original source.
„The choice of perfect binding is not possible in the app.“
„Additionally, the app does not work well.“
„In this confusing app, there is no apparent way to switch between portrait and landscape format.“
„Uninstalled the app again.“
„Order was simple“
„The ordering process is customer-friendly.“
„I eventually didn't know if I had ordered and paid or not.“
„I ordered the collages larger but they couldn't be rotated“