Question 1

What are the common issues with CEWE Fotobuch design software?

Accepted Answer

Reviewers report mixed experiences with CEWE's photo book design software, citing difficulties with file handling, layout consistency, and software usability, though some appreciate the final product quality.

File & Layout Issues: Reviewers found the software cumbersome, with frequent issues when opening files and saving layouts. Many reported having to reconfigure settings like cover type repeatedly, and some lost pages during the process.

Print & Order Problems: Several users noted that images were printed incorrectly, with important parts cut off or distorted. The order of pages, especially at the end of the book, often did not match the intended sequence, leading to confusion.

Usability & Value: The software was described as slow and complicated, particularly on mobile devices like the iPad. Some users also felt the pricing was high and the email notifications were oddly targeted, suggesting poor user experience design.

Question 2

How easy is it to create a photo book using CEWE's website and app?

Accepted Answer

Reviewers report that creating a photo book on CEWE's website and app is often frustrating due to technical issues, poor navigation, and unexpected design flaws, despite the ability to customize layouts and order prints.

Navigation Issues: Reviewers frequently describe the software as complicated and unintuitive, with difficulty finding saved projects or returning to previous work, even after logging in. Many mention that the interface does not retain settings, requiring users to reconfigure options like cover type every time.

Design Flaws: Several users report technical problems such as images not printing correctly, parts of photos being cut off, and incorrect image order, especially toward the end of the book. Some also experienced issues with the app not saving all selected images or failing to switch between portrait and landscape formats.

Performance & Value: The process is often slow, with long loading times and a lack of responsiveness, particularly on mobile devices like the iPad. Some reviewers found the pricing too high and the email notifications oddly childish, which detracted from the overall experience.

Question 3

What are the main problems with CEWE's photo book design software?

Accepted Answer

Reviewers report significant issues with CEWE's photo book design software, including frequent crashes, lost projects, and difficulty saving or editing work. Many users also experienced problems with image quality, layout accuracy, and regional restrictions that prevented them from ordering books in their preferred country.

Crashes & Data Loss: Reviewers frequently report that the software crashes, especially after 90 minutes of use, and that projects are lost when closing the app. Saving work is unreliable, some users say their projects are not registered even after multiple attempts.

Design & Layout Issues: Users struggle with basic functions like saving projects, changing layout settings, or editing text. Some found that images were printed incorrectly, with important parts cut off, and that the order of photos did not match their intended sequence.

Regional & Interface Problems: Several reviewers were frustrated by regional restrictions, being locked into the Austrian version and unable to switch to the German version or order from another country. The software’s interface is described as slow and overly complicated, and the pricing is seen as too high.

Question 4

How easy is it to use the CEWE Foto app for ordering and designing photo books?

Accepted Answer

Reviewers report that the CEWE Foto app is frustrating and unreliable for designing and ordering photo books, with frequent crashes, poor functionality, and a confusing interface. Many users find the process slow, error-prone, and difficult to complete, especially on mobile devices.

App Instability: Reviewers frequently report that the CEWE Foto app crashes, often within 90 minutes of use, and sometimes loses entire projects without warning. One user noted that the app stutters and fails to save work despite multiple attempts, making the design process unreliable.

Poor Mobile Experience: Several users found the mobile app unusable, especially on iPhone, stating they had to switch to a computer to make progress. The app’s inability to upload new photos or edit individual pages easily was a major complaint, with one reviewer calling it 'complete chaos' and 'not useful.'

Design & Workflow Issues: Users struggled with basic tasks like replacing a single photo on a page, saving projects, or maintaining layout settings. The app often required re-setting preferences like cover type or page order each time, and some reported receiving photo books with photos in the wrong order, requiring hours of manual correction.

Question 5

How reliable is the CEWE photo book design software for ordering and creating photo books online?

Accepted Answer

The CEWE photo book design software has received mixed feedback, with users reporting significant issues related to functionality, stability, and usability, especially when ordering photo books online. Many reviewers experienced problems saving projects, unexpected crashes, and incorrect print outputs, which affected their ability to complete and order photo books successfully.

Saving Issues: Reviewers report that the software frequently fails to save projects properly, with some stating that only copies can be saved and not the original. Several users lost their entire design work after closing the app, and others noted that saved projects were not registered even after multiple attempts.

Stability & Usability: The app is described as slow and complicated to use, with frequent crashes, some occurring after just 90 minutes of use. Users also struggled with layout problems, such as images being cut off, incorrect ordering of pages, and inability to edit pre-set text like greetings on cards.

Ordering Limitations: A major frustration was the inability to switch between country versions, such as from Austria to Germany, which prevented users from ordering books in their preferred region. Some users were locked into a version they didn’t want, making the ordering process impossible without starting over.

Question 6

What are the main issues with CEWE's photo book design software?

Accepted Answer

The CEWE photo book design software has received mixed feedback, with users reporting persistent issues like lost projects, unreliable saving, frequent crashes, and problems with image quality and layout accuracy. While some features are still functional, many users find the experience frustrating due to technical glitches and poor support.

Saving Problems: Reviewers report that saving projects is unreliable, with some stating that even after multiple attempts, the software does not register the saved work. In several cases, entire projects were lost upon closing the app, and users could only save copies, not the original.

Technical Glitches: The software frequently crashes, especially after 90 minutes of use, and users have experienced lost pages, incorrect image cropping, and mismatched photo order. Some also noted that pre-set text, like greeting lines on cards, could not be edited, rendering the final product unusable.

Poor Support: Customer support has been slow to respond, with one user waiting five days without a reply. This lack of timely assistance adds to the frustration, especially when dealing with lost work or printing errors.

Question 7

What are the user experiences with CEWE Fotobuch software in Switzerland?

Accepted Answer

The CEWE photo book software in Switzerland is reported to have usability issues, including slow loading, complicated navigation, and inconsistent image handling, though some users still find it functional for basic ordering.

Software Usability: Reviewers report that the CEWE photo book software in Switzerland is difficult to use, with slow loading times and a confusing interface that makes organizing photos and settings frustrating. Some users found the process of opening files and maintaining layout settings cumbersome.

Image & Layout Issues: Several users noted problems with image quality and layout, including important parts of photos being cut off and incorrect ordering, especially toward the end of the book. These issues suggest inconsistencies in how the software handles image placement and final output.

Pricing & Features: While the software allows ordering, users express dissatisfaction with the pricing and the lack of advanced features like more than 40 pages. The email notifications were also seen as inappropriate in tone, especially for adult users.

Question 8

What do users say about CEWE's photo book design software?

Accepted Answer

Reviewers report mixed experiences with CEWE's photo book design software, citing frequent technical issues, slow performance, and design inconsistencies, though some appreciate the overall concept and print quality.

Software Issues: Reviewers frequently mention that the software is slow and difficult to use, with long loading times and a confusing interface. Several note that files are hard to open and save, and that settings like cover type must be reselected repeatedly.

Design & Print Problems: Common complaints include incorrect image printing, such as people or key parts being cut off, and mismatched page order, especially at the end of the book. Some users also struggled to save all their intended images in the design.

Final Verdict: Despite frustrations, some users still find value in the final product, particularly the print quality. However, the high price and lack of responsive customer support are recurring points of dissatisfaction.

CEWE: Photo book design software (Ordering & website)

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Customer voices