Sage Reviews & Ratings 2026
- Ordering & website(84)
- Quality(47)
- Communication(20)
- Billing & payment(15)
- Value for money(12)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Sage: 726 reviews across 4 platforms, giving you a complete, evidence-based view of Sage's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 726 reviews on 4 portals, Sage averages 3.5 out of 5 stars.
- Customers rate Customer service most positively (122 of 200 mentions positive).
- Value for money draws the most criticism (12 of 12 mentions negative).
SWOT summary
Strengths
- Customer service: 73% positive across 200 mentions
Weaknesses
- Value for money: 100% negative across 12 mentions
- Billing & payment: 91% negative across 16 mentions
- Ordering & website: 85% negative across 98 mentions
Opportunities
- Address value for money to lift overall sentiment
- Lean on strength in customer service in marketing
Threats
- Ongoing criticism of value for money could deter new customers
Reviews by portal
The overall 3.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.2 / 5 | 465 | 64% | View profile ↗ | |
| Trustpilot | 4.1 / 5 | 200 | 27.5% | View profile ↗ | |
| Google Play | 1.9 / 5 | 46 | 6.3% | View profile ↗ | |
| Apple App Store | 2.3 / 5 | 15 | 2.1% | View profile ↗ | |
| Weighted overall | 3.5 / 5 | 726 | 100% | ||
What this analysis covers
- Google Play : 465 reviews
- Trustpilot : 200 reviews
- Google Play : 46 reviews
- Apple App Store : 15 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service200× mentions
122positive77negativeAcross 200 mentions, 73% of Customer service feedback is positive and 27% negative. That makes Customer service a clear strength.
Ordering & website98× mentions
12positive84negativeAcross 98 mentions, 14% of Ordering & website feedback is positive and 85% negative. That makes Ordering & website a common pain point.
Quality85× mentions
35positive47negativeAcross 85 mentions, 45% of Quality feedback is positive and 52% negative. That makes Quality a common pain point.
Communication27× mentions
6positive20negativeAcross 27 mentions, 34% of Communication feedback is positive and 65% negative. That makes Communication a common pain point.
Billing & payment16× mentions
1positive15negativeAcross 16 mentions, 9% of Billing & payment feedback is positive and 91% negative. That makes Billing & payment a common pain point.
Value for money12× mentions
0positive12negativeAcross 12 mentions, 0% of Value for money feedback is positive and 100% negative. That makes Value for money a common pain point.
Delivery6× mentions
1positive4negativeAcross 6 mentions, 4% of Delivery feedback is positive and 80% negative. That makes Delivery a common pain point.
Durability4× mentions
1positive3negativeAcross 4 mentions, 33% of Durability feedback is positive and 67% negative. That makes Durability a common pain point.
Fit & sizing4× mentions
1positive3negativeAcross 4 mentions, 38% of Fit & sizing feedback is positive and 63% negative. That makes Fit & sizing a common pain point.
Returns & refunds2× mentions
0positive2negativeAcross 2 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.
Themes over time
Data as table
| Month | Customer service | Ordering & website | Quality | Communication | Billing & payment | Value for money |
|---|---|---|---|---|---|---|
| 2024-12 | - | - | - | 1.0 | - | - |
| 2025-01 | - | - | - | 1.0 | - | - |
| 2025-02 | - | - | - | 2.3 | - | - |
| 2025-05 | - | - | 1.0 | - | - | - |
| 2025-06 | - | - | - | 1.0 | - | - |
| 2025-08 | 1.3 | 1.2 | 1.0 | 1.0 | - | - |
| 2025-09 | 5.0 | 2.4 | - | 1.3 | 3.0 | - |
| 2025-10 | 2.3 | 1.0 | 1.8 | 1.0 | 1.0 | - |
| 2025-11 | 1.0 | 2.3 | 2.7 | - | - | - |
| 2025-12 | 1.5 | 2.0 | 3.5 | 4.0 | 1.0 | - |
| 2026-01 | 1.0 | 1.0 | - | 1.0 | 1.0 | - |
| 2026-02 | - | 1.0 | 1.0 | - | - | - |
| 2026-03 | 1.5 | 1.3 | 3.3 | - | - | - |
| 2026-04 | 1.3 | 1.4 | 3.0 | 1.0 | - | - |
| 2026-05 | 3.0 | - | 1.0 | - | - | - |
| 2026-06 | 2.0 | 1.3 | 2.0 | - | 3.0 | - |
| 2026-07 | 4.2 | 1.8 | 2.8 | 2.3 | 1.0 | 1.0 |
| 2026-08 | 4.2 | 2.7 | 3.9 | 3.4 | 1.8 | 1.1 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.64 | 14 |
| 2025-10 | 2.26 | 23 |
| 2025-11 | 2.50 | 22 |
| 2025-12 | 2.39 | 18 |
| 2026-01 | 2.14 | 14 |
| 2026-02 | 3.17 | 12 |
| 2026-03 | 2.31 | 13 |
| 2026-04 | 2.29 | 17 |
| 2026-05 | 2.36 | 14 |
| 2026-06 | 2.19 | 16 |
| 2026-07 | 3.81 | 106 |
| 2026-08 | 4.00 | 118 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 29% | 0% | 71% | 14 |
| 2025-10 | 26% | 4% | 70% | 23 |
| 2025-11 | 36% | 0% | 64% | 22 |
| 2025-12 | 28% | 6% | 67% | 18 |
| 2026-01 | 21% | 7% | 71% | 14 |
| 2026-02 | 42% | 17% | 42% | 12 |
| 2026-03 | 23% | 15% | 62% | 13 |
| 2026-04 | 29% | 0% | 71% | 17 |
| 2026-05 | 29% | 0% | 71% | 14 |
| 2026-06 | 25% | 0% | 75% | 16 |
| 2026-07 | 67% | 6% | 27% | 106 |
| 2026-08 | 69% | 6% | 25% | 118 |
Customer voices
Short excerpts - full reviews are available at the original source.
„completely useless“
„nether of the links work ether.. just loops forever back to login screen“
„asks to "Install the app" or "use the website" what a joke“
„doesnt work anymore“
„made the experience fun“
„He was hugely knowledgeable“
„existing customers are left paying ever-increasing fees“
„They also can't take the security code which our credit card company says they require“
What Reddit users say about Sage
Additional source: 2 Reddit discussions about Sage reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Sage uses a SaaS business model“
„Sage is lovely —I'm sure you all know“
Frequently asked questions
How do customers rate Sage overall?
Sage averages 3.5 out of 5 stars across 726 analyzed reviews on 4 portals.
Cite this page
Citatio (2026). Sage Reviews 2026 – 3.5/5 from 726 reviews. Retrieved 30 August 2026 from https://citatio.ai/sage-reviews/
Data verifiable via our public audit log: Methodology · Transparency