sevDesk Reviews & Ratings 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for sevDesk: 1,084 reviews across 4 platforms, giving you a complete, evidence-based view of sevDesk's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 1084 reviews on 4 portals, sevDesk averages 1.9 out of 5 stars.
- Customers rate Fit & sizing most positively (3 of 17 mentions positive).
- Returns & refunds draws the most criticism (16 of 16 mentions negative).
About sevDesk
sevDesk is a German SaaS platform for digital accounting. It supports freelancers and small businesses with invoice creation, document capture, income and expense reporting, and compliance with e-invoicing requirements. The software is designed for entrepreneurs, self-employed professionals, and small business owners across various industries, offering an intuitive interface, automated workflows, and direct integration with banks and tax advisors.
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Returns & refunds: 100% negative across 16 mentions
- Durability: 100% negative across 11 mentions
- Communication: 92% negative across 44 mentions
Opportunities
- Address returns & refunds to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of returns & refunds could deter new customers
Reviews by portal
The overall 1.9 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 1.8 / 5 | 678 | 62.5% | View profile ↗ | |
| Google Play | 2.0 / 5 | 334 | 30.8% | View profile ↗ | |
| Capterra | 3.6 / 5 | 39 | 3.6% | View profile ↗ | |
| Trustpilot | 2.2 / 5 | 33 | 3% | View profile ↗ | |
| Weighted overall | 1.9 / 5 | 1,084 | 100% | ||
What this analysis covers
- Apple App Store : 678 reviews
- Google Play : 334 reviews
- Capterra : 39 reviews
- Trustpilot : 33 reviews
Period covered: Dec 2015 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality519× mentions
55positive460negativeAcross 519 mentions, 14% of Quality feedback is positive and 85% negative. That makes Quality a common pain point.
Ordering & website279× mentions
20positive250negativeAcross 279 mentions, 10% of Ordering & website feedback is positive and 85% negative. That makes Ordering & website a common pain point.
Customer service188× mentions
11positive169negativeAcross 188 mentions, 9% of Customer service feedback is positive and 86% negative. That makes Customer service a common pain point.
Billing & payment72× mentions
4positive67negativeAcross 72 mentions, 8% of Billing & payment feedback is positive and 91% negative. That makes Billing & payment a common pain point.
Value for money64× mentions
11positive53negativeAcross 64 mentions, 22% of Value for money feedback is positive and 78% negative. That makes Value for money a common pain point.
Communication44× mentions
0positive41negativeAcross 44 mentions, 0% of Communication feedback is positive and 92% negative. That makes Communication a common pain point.
Fit & sizing17× mentions
3positive14negativeAcross 17 mentions, 35% of Fit & sizing feedback is positive and 65% negative. That makes Fit & sizing a common pain point.
Returns & refunds16× mentions
0positive16negativeAcross 16 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.
Durability11× mentions
0positive11negativeAcross 11 mentions, 0% of Durability feedback is positive and 100% negative. That makes Durability a common pain point.
Delivery10× mentions
0positive6negativeAcross 10 mentions, 0% of Delivery feedback is positive and 46% negative. That makes Delivery a mixed area.
Packaging1× mentions
0positive1negativeAcross 1 mentions, 0% of Packaging feedback is positive and 100% negative. That makes Packaging a common pain point.
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Billing & payment | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-02 | - | - | - | - | - | 2.0 |
| 2025-03 | - | - | - | - | - | 1.0 |
| 2025-06 | - | - | - | - | 1.3 | 1.1 |
| 2025-07 | - | - | - | 1.0 | 1.0 | 1.4 |
| 2025-08 | - | - | 1.2 | 1.2 | 2.0 | 1.0 |
| 2025-09 | 2.1 | 1.5 | 1.6 | 1.0 | 2.3 | 1.0 |
| 2025-10 | 2.3 | 1.6 | 1.0 | 2.5 | 1.3 | - |
| 2025-11 | 2.2 | 2.2 | 1.6 | 1.0 | 2.3 | 1.0 |
| 2025-12 | 2.6 | 2.0 | 1.3 | 5.0 | - | 1.0 |
| 2026-01 | 3.3 | 2.7 | 2.5 | 2.0 | 5.0 | - |
| 2026-02 | 3.4 | 3.6 | 3.7 | - | 5.0 | - |
| 2026-03 | 1.6 | 1.8 | 1.4 | 1.6 | 2.3 | 2.3 |
| 2026-04 | 1.1 | 1.6 | 1.3 | 4.5 | - | 2.0 |
| 2026-05 | 2.8 | 3.5 | 3.3 | - | 1.0 | - |
| 2026-06 | 3.0 | 3.0 | - | 1.0 | - | - |
| 2026-07 | 2.3 | 1.6 | 2.5 | 1.0 | 2.0 | 1.0 |
| 2026-08 | 2.0 | 2.4 | 5.0 | 1.0 | 5.0 | 1.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.84 | 61 |
| 2025-10 | 2.16 | 32 |
| 2025-11 | 2.21 | 19 |
| 2025-12 | 2.60 | 10 |
| 2026-01 | 2.83 | 23 |
| 2026-02 | 2.85 | 13 |
| 2026-03 | 1.67 | 69 |
| 2026-04 | 2.07 | 30 |
| 2026-05 | 2.72 | 18 |
| 2026-06 | 3.00 | 7 |
| 2026-07 | 2.33 | 9 |
| 2026-08 | 3.30 | 10 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 15% | 2% | 84% | 61 |
| 2025-10 | 19% | 3% | 78% | 32 |
| 2025-11 | 16% | 11% | 74% | 19 |
| 2025-12 | 30% | 10% | 60% | 10 |
| 2026-01 | 39% | 9% | 52% | 23 |
| 2026-02 | 38% | 0% | 62% | 13 |
| 2026-03 | 10% | 4% | 86% | 69 |
| 2026-04 | 13% | 13% | 73% | 30 |
| 2026-05 | 33% | 6% | 61% | 18 |
| 2026-06 | 43% | 14% | 43% | 7 |
| 2026-07 | 22% | 0% | 78% | 9 |
| 2026-08 | 60% | 0% | 40% | 10 |
Products & services
- E-Invoice Software - 204 mentions
- Accounting Software - 34 mentions
- Free Tools - 32 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„Finally managed it, I'm super satisfied.“
„It is extremely slow and complicated.“
„Makes mistakes with dates.“
„Super easy to use!“
„Unfortunately, the VAT return doesn't match up either.“
„Unfortunately, depreciation cannot be ended prematurely.“
„It would be great for getting work done on the go, but as it stands, it doesn't increase our efficiency yet.“
„Great, and the receipt scanner has improved significantly over time.“
Frequently asked questions
How reliable is the sevDesk API, and what do users say about its functionality?
Reviewers report mixed experiences with the sevDesk API, with some noting significant reliability issues, particularly with the Mail Import API, while others appreciate the overall practicality and documentation of the platform.
Reliability Issues
Several users report that the API, especially the Mail Import API, is unreliable and frequently fails, working only about 95% of the time. This inconsistency can disrupt automated workflows and data entry processes.
Practical Use
Despite API shortcomings, users find the platform itself practical and well-documented, with clear workflows and an intuitive interface that supports daily accounting tasks effectively.
Bottom Line
While the API functionality falls short in reliability, the core software remains a useful tool for freelancers and small businesses, suggesting that users may still rely on it for essential tasks even with API limitations.
What customers said:
- „The email import API only works 95% of the time and isn't reliable; it fails regularly.“
„The email import API only works 95% of the time and isn't reliable; it fails regularly.“
Original„Die Mail Import API funktioniert auch nur zu 95% und ist nicht zuverlässig, fällt regelmäßig aus“
- „SevDesk really makes my everyday life easier.“
„SevDesk really makes my everyday life easier.“
Original„SevDesk ist für mich ein echter Alltagserleichterer.“
How reliable is sevDesk's hotline support for resolving technical issues?
Reviewers report that sevDesk's hotline often provides unsatisfactory support, with many describing dismissive or unhelpful responses. Several users state that the hotline failed to address critical issues, such as lost functionality after updates, and offered no clear plans for fixes.
Poor Support Quality
Reviewers consistently describe the hotline as unhelpful and dismissive. One user reported being given 'cheap excuses' when seeking assistance, indicating a lack of genuine problem-solving. Another noted that the hotline confirmed a major feature was permanently removed with no intention to restore it, which left the user frustrated and considering switching software.
Lack of Solutions
Multiple users highlight that the hotline did not provide actionable solutions to technical problems. After a software update, one reviewer found the app nearly unusable, with only the document upload function working. The hotline confirmed this was not going to be fixed, reinforcing the perception that support is ineffective.
Bottom Line
Despite sevDesk's strong features in accounting and automation, the hotline experience is a major pain point. Users feel ignored or brushed off, especially when dealing with critical functionality loss. This negative support experience significantly impacts trust and satisfaction with the platform.
What customers said:
- „They brush you off with cheap excuses on the hotline.“
„They brush you off with cheap excuses on the hotline.“
Original„An der hotline wird man mit billigen Ausreden abgewiesen.“
- „The app is now completely useless and a reason to switch from Sevdesk to another…“
„The app is now completely useless and a reason to switch from Sevdesk to another program immediately.“
Original„Die App ist damit vollständig nutzlos und ein Grund sofort von Sevdesk zu einem anderen Programm zu wechseln.“
What are users' experiences with sevDesk?
Users report mixed experiences with sevDesk, with many criticizing its declining quality and reliability, especially after recent updates. While some appreciate its basic features and mobile app, frequent technical issues and poor customer support overshadow these positives.
Quality Issues
Reviewers report that sevDesk has significantly deteriorated in quality, with one user calling it 'nutzlos' and 'obsolet' after an update. Many mention that core functions no longer work reliably, and some believe features are being removed or turned into paid upgrades without warning.
Customer Support
The customer service is widely criticized, with users describing it as unhelpful and slow. One reviewer noted that despite repeated issues, the company continues to push paid features, which they find 'unverschämt' (shameless), indicating a lack of responsiveness to user concerns.
Practical Use
Despite the problems, some users still find value in the basic tools like invoice and offer generation, especially the mobile app. However, these benefits are often outweighed by technical glitches and unreliable delivery of sent documents, making the platform frustrating to use consistently.
What customers said:
- „Sevdesk still insists on their money. I find that outrageous.“
„Sevdesk still insists on their money. I find that outrageous.“
Original„Sevdesk besteht trotzdem auf ihre Kohle . Das finde ich unverschämt“
- „Past experiences with Sevdesk suggest that the feature might be available as a paid…“
„Past experiences with Sevdesk suggest that the feature might be available as a paid upgrade in a few months.“
Original„Bisherige Erfahrungen mit Sevdesk lassen vermuten, dass es die Funktion vielleicht in einigen Monaten als paid upgrade gibt.“
Why does the sevDesk app only show the logo and fail to load further?
When opened, the sevDesk app displays only the logo without any further functions becoming accessible. Customers report that the app does not load past the logo screen, rendering it unusable.
App startup issue
Reviewers report that the sevDesk app only displays the logo upon opening and fails to load any further. This results in the app being unusable for receipt scanning and other functions.
Freezing after authentication
Some users describe that the logo appears after facial recognition, but nothing happens afterward. The app freezes and cannot be used further.
Loss of functionality
The issues with the logo startup primarily affect the mobile app. Users are unable to use the app to scan receipts, which impairs the core functionality of the software.
What customers said:
- „Gesichtserkennung klappt und dann erscheint nur das Logo ohne dass es weitergeht.“
- „Zeigt nur das Logo und das war’s eigentlich.“
How can I download sevDesk, and are there any issues with it?
The sevDesk software can be downloaded via the website, but some users report download issues, particularly with important documents. Support is said to have failed to resolve these errors.
Download possible
Reviewers report that sevDesk can be downloaded via the website, but there are reports of download issues, especially with important documents. One user describes having a download problem with a very important document.
Issues & Support
Several users report persistent download problems that the support department was unable to resolve. One reviewer criticizes that the support is not competent enough and that the issues remain unfixed.
App development
Some users complain that the app gets worse with every update and appears less attractive, which points to a general instability of the software. This could also negatively impact the download experience.
What customers said:
- „I have now had a download problem, with a very very important document“
- „App kann nichts mehr.“
How does sevDesk work for craftsmen (handwerk)?
Reviewers report mixed experiences with sevDesk for handwerk (craftsmen), with some praising its practicality and intuitive interface, while others criticize the lack of proper offer templates and limited technical value in daily trade operations.
Positive Experience
Some users find sevDesk helpful in daily operations, especially due to its clear interface and practical workflows that align well with real-world bookkeeping needs. One reviewer calls it a genuine daily life helper, noting that documentation is complete and accurate.
Key Complaints
Several users express disappointment, particularly regarding the absence of proper offer drafts and the lack of technical benefits tailored to craftsmen. One reviewer explicitly states the app offers almost no added value in the daily life of a tradesperson.
Bottom Line
The overall perception is divided: while the software is functional for basic accounting tasks, it falls short in addressing specific needs of the handwerk sector, such as offer creation and job-specific workflows. Users suggest improvements are needed to better serve tradespeople.
What customers said:
- „SevDesk really makes my everyday life easier.“
„SevDesk really makes my everyday life easier.“
Original„SevDesk ist für mich ein echter Alltagserleichterer.“
- „The app has almost no technical added value for everyday trade work.“
„The app has almost no technical added value for everyday trade work.“
Original„Die App hat so gut wie keinen technischen Mehrwert im Handwerker Alltag“
Where can I find the sevDesk API documentation and how reliable is it?
The sevDesk API documentation is available, but reviewers report inconsistent reliability, particularly with the Mail Import API, which frequently fails despite being advertised as functional.
Documentation Access
Reviewers confirm that the sevDesk API documentation is accessible and generally considered usable for setting up integrations. One user noted that the documentation fits well with their accounting workflow, suggesting it provides sufficient guidance for basic implementation.
Reliability Issues
Despite the availability of documentation, several users report that the APIs themselves are unreliable. The Mail Import API, in particular, is described as only working 95% of the time and frequently failing, which undermines the usefulness of even well-documented endpoints.
Bottom Line
While the API documentation exists and is clear enough for initial setup, its practical value is limited by inconsistent performance. Users should expect to encounter technical issues, especially with core features like email import, and may need to implement fallbacks or monitoring.
What customers said:
- „The email import API only works 95% of the time and isn't reliable; it fails regularly.“
„The email import API only works 95% of the time and isn't reliable; it fails regularly.“
Original„Die Mail Import API funktioniert auch nur zu 95% und ist nicht zuverlässig, fällt regelmäßig aus“
- „SevDesk really makes my everyday life easier.“
„SevDesk really makes my everyday life easier.“
Original„SevDesk ist für mich ein echter Alltagserleichterer.“
From sevDesk's newsroom
- Ein Technologie-Stratege mit Erfindergeist für sevdesk - sevdesk.de
- sevdesk auf der Zielgeraden zum „Entrepreneur Of The Year 2022“ - sevdesk.de
- Zukünftiges sevdesk Headquarter nimmt Form an - sevdesk.de
- Cegid schließt Vereinbarung zum Erwerb von sevdesk ab - sevdesk.de
- sevdesk ist nun Teil von Cegid - sevdesk.de
- Steuern sind größter Stressfaktor für Young Founders - sevdesk.de
Newsroom items are published by sevDesk itself.
Cite this page
Citatio (2026). sevDesk Reviews 2026 – 1.9/5 from 1,084 reviews. Retrieved 20 August 2026 from https://citatio.ai/sevdesk-reviews/
Data verifiable via our public audit log: Methodology · Transparency