sevDesk Reviews & Ratings October 2026
sevDesk reviews: the verdict
Reviewers report sevDesk has an overall rating of 2.5 out of 5 across 1,183 reviews, with a slight improvement to 2.9 over the last 12 months based on 335 reviews. Customers describe the platform’s quality as consistently poor, with 573 mentions and 82% negative sentiment, especially after a major update in March 2026 that triggered a drop in average rating to 1.59★. The ordering and website experience is cited as unreliable, with 299 mentions and 85% negative feedback, including frequent failures in core functions like invoice creation and document upload. Customer service receives 23% positive mentions and 73% negative, while billing and payment issues are reported in 79 references, with 91% negative sentiment.
Key findings
- Across 1,183 reviews on 4 portals, the recency-weighted average is 2.5 out of 5.
- The last 12 months average 2.9 out of 5 from 335 reviews (+0.4).
- Customer service is the most positively rated theme: 23% of 239 mentions are positive.
- Billing & payment draws the most criticism: 91% of 79 mentions are negative.
- 58% of the reviews come from Apple App Store.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
1,183 reviews · 4 portals · 2015-12 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 38 new reviews were analyzed; the average rating moved from 3.9 to 4.6 stars.
- New reviews
- 38
- Average rating
- 4.6/5 (3.9 ↑)
- Positive share
- 92% (70% ↑)
Most-discussed themes
- Quality — +7 vs prior month
- Customer service — +2 vs prior month
- Ordering & website — -6 vs prior month
- Value for money — +4 vs prior month
- Communication — unchanged
sevDesk rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 2.21 | 19 |
| 2025-12 | 2.60 | 10 |
| 2026-01 | 2.83 | 23 |
| 2026-02 | 2.85 | 13 |
| 2026-03 | 1.67 | 69 |
| 2026-04 | 2.07 | 30 |
| 2026-05 | 2.72 | 18 |
| 2026-06 | 3.00 | 7 |
| 2026-07 | 2.33 | 9 |
| 2026-08 | 3.85 | 47 |
| 2026-09 | 4.63 | 38 |
| 2026-10 | 4.17 | 24 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 16% | 11% | 74% | 19 |
| 2025-12 | 30% | 10% | 60% | 10 |
| 2026-01 | 39% | 9% | 52% | 23 |
| 2026-02 | 38% | 0% | 62% | 13 |
| 2026-03 | 10% | 4% | 86% | 69 |
| 2026-04 | 13% | 13% | 73% | 30 |
| 2026-05 | 33% | 6% | 61% | 18 |
| 2026-06 | 43% | 14% | 43% | 7 |
| 2026-07 | 22% | 0% | 78% | 9 |
| 2026-08 | 70% | 2% | 28% | 47 |
| 2026-09 | 92% | 3% | 5% | 38 |
| 2026-10 | 79% | 0% | 21% | 24 |
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Billing & payment | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-06 | - | - | - | - | - | 1.1 |
| 2025-07 | - | - | - | - | - | 1.4 |
| 2025-08 | - | - | - | - | 2.0 | 1.0 |
| 2025-09 | - | - | - | 1.0 | 2.3 | 1.0 |
| 2025-10 | - | - | 1.0 | 2.5 | 1.3 | - |
| 2025-11 | 2.2 | 2.2 | 1.6 | 1.0 | 2.3 | 1.0 |
| 2025-12 | 2.6 | 2.0 | 1.3 | 5.0 | - | 1.0 |
| 2026-01 | 3.3 | 2.7 | 2.5 | 2.0 | 5.0 | - |
| 2026-02 | 3.4 | 3.6 | 3.7 | - | 5.0 | - |
| 2026-03 | 1.6 | 1.8 | 1.4 | 1.6 | 2.3 | 2.3 |
| 2026-04 | 1.1 | 1.6 | 1.3 | 4.5 | - | 2.0 |
| 2026-05 | 2.8 | 3.5 | 3.3 | - | 1.0 | - |
| 2026-06 | 3.0 | 3.0 | - | 1.0 | - | - |
| 2026-07 | 2.3 | 1.6 | 2.5 | 1.0 | 2.0 | 1.0 |
| 2026-08 | 3.5 | 3.1 | 3.6 | 1.8 | 4.5 | 1.0 |
| 2026-09 | 4.6 | 4.4 | 4.7 | 4.0 | 4.0 | 5.0 |
| 2026-10 | 4.1 | 4.3 | 4.4 | 5.0 | 3.7 | 3.0 |
Latest sevDesk customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„Finally managed it, I'm super satisfied.“
„It is extremely slow and complicated.“
„Makes mistakes with dates.“
„Super easy to use!“
„Unfortunately, the VAT return doesn't match up either.“
„Unfortunately, depreciation cannot be ended prematurely.“
sevDesk reviews: frequently asked questions
Answered from the reviews only. Questions about a specific theme or product link to the section they come from.
How reliable is the sevDesk API, and what do users say about its functionality?
Reviewers report mixed experiences with the sevDesk API, with some highlighting significant reliability issues especially with the Mail Import API while others appreciate the platform’s overall practicality and documentation.
Reliability Issues
Several users report that the API, particularly the Mail Import API, is unreliable and frequently fails, functioning correctly only about 95% of the time. This inconsistency can disrupt automated workflows and data entry processes.
Practical Use
Despite API shortcomings, users find the platform practical and well-documented, with clear workflows and an intuitive interface that effectively supports daily accounting tasks.
Bottom Line
Although the API functionality lacks reliability, the core software continues to serve as a useful tool for freelancers and small businesses, indicating that users may still depend on it for essential tasks despite the API limitations.
What customers said:
- „The email import API only works 95% of the time and isn't reliable; it fails regularly.“
„The email import API only works 95% of the time and isn't reliable; it fails regularly.“
Original„Die Mail Import API funktioniert auch nur zu 95% und ist nicht zuverlässig, fällt regelmäßig aus“
- „SevDesk really makes my everyday life easier.“
„SevDesk really makes my everyday life easier.“
Original„SevDesk ist für mich ein echter Alltagserleichterer.“
How reliable is sevDesk's hotline support for resolving technical issues?
Reviewers report that sevDesk's hotline frequently delivers unsatisfactory support, with many describing dismissive or unhelpful responses. Several users state that the hotline failed to resolve critical issues, such as lost functionality after updates, and provided no clear plans for fixes.
Poor Support Quality
Reviewers consistently describe the hotline as unhelpful and dismissive. One user reported being given 'cheap excuses' when seeking assistance, indicating a lack of genuine problem-solving. Another noted that the hotline confirmed a major feature had been permanently removed with no intention to restore it, which left the user frustrated and considering switching software.
Lack of Solutions
Multiple users note that the hotline failed to provide actionable solutions for technical issues. After a software update, one reviewer found the app nearly unusable, with only the document upload function working. The hotline confirmed this issue would not be resolved, reinforcing the perception that support is ineffective.
Bottom Line
Despite sevDesk's strong features in accounting and automation, the hotline experience is a major pain point. Users feel ignored or brushed off, particularly when dealing with critical functionality loss. This negative support experience significantly impacts trust and satisfaction with the platform.
What customers said:
- „They brush you off with cheap excuses on the hotline.“
„They brush you off with cheap excuses on the hotline.“
Original„An der hotline wird man mit billigen Ausreden abgewiesen.“
- „The app is now completely useless and a reason to switch from Sevdesk to another…“
„The app is now completely useless and a reason to switch from Sevdesk to another program immediately.“
Original„Die App ist damit vollständig nutzlos und ein Grund sofort von Sevdesk zu einem anderen Programm zu wechseln.“
What are users' experiences with sevDesk?
Users report mixed experiences with sevDesk, with many criticizing its declining quality and reliability, particularly after recent updates. Although some appreciate its basic features and mobile app, frequent technical issues and poor customer support outweigh these benefits.
Quality Issues
Reviewers report that sevDesk has significantly deteriorated in quality, with one user calling it 'nutzlos' and 'obsolet' after an update. Many mention that core functions no longer work reliably, and some believe features are being removed or turned into paid upgrades without warning.
Customer Support
The customer service is widely criticized, with users describing it as unhelpful and slow. One reviewer noted that despite repeated issues, the company continues to push paid features, which they find 'unverschämt' (shameless), indicating a lack of responsiveness to user concerns.
Practical Use
Despite the issues, some users still find value in the basic tools such as invoice and offer generation, particularly through the mobile app. However, these benefits are often outweighed by technical glitches and unreliable delivery of sent documents, making the platform frustrating to use consistently.
What customers said:
- „Sevdesk still insists on their money. I find that outrageous.“
„Sevdesk still insists on their money. I find that outrageous.“
Original„Sevdesk besteht trotzdem auf ihre Kohle . Das finde ich unverschämt“
- „Past experiences with Sevdesk suggest that the feature might be available as a paid…“
„Past experiences with Sevdesk suggest that the feature might be available as a paid upgrade in a few months.“
Original„Bisherige Erfahrungen mit Sevdesk lassen vermuten, dass es die Funktion vielleicht in einigen Monaten als paid upgrade gibt.“
Why does the sevDesk app only show the logo and fail to load further?
When opened, the sevDesk app displays only the logo, with no further functions becoming accessible. Customers report that the app fails to load beyond the logo screen, making it unusable.
App startup issue
Reviewers report that the sevDesk app displays only the logo when opened and fails to load any further, making the app unusable for receipt scanning and other functions.
Freezing after authentication
Some users report that the logo appears after facial recognition, but nothing happens after that. The app freezes and becomes unusable.
Loss of functionality
The issues with the logo startup mainly impact the mobile app, where users are unable to scan receipts, undermining the software's core functionality.
What customers said:
- „Gesichtserkennung klappt und dann erscheint nur das Logo ohne dass es weitergeht.“
- „Zeigt nur das Logo und das war’s eigentlich.“
How can I download sevDesk, and are there any issues with it?
The sevDesk software can be downloaded through the website, but some users report difficulties during the download process, especially with critical documents. Support is reported to have failed to resolve these issues.
Download possible
Reviewers report that sevDesk can be downloaded via the website, but there are reports of download issues, particularly with important documents. One user describes experiencing a download problem with a very important document.
Issues & Support
Several users report ongoing download issues that the support team was unable to resolve. One reviewer states that the support is not competent enough and that the problems remain unfixed.
App development
Some users report that the app deteriorates with each update and looks less appealing, indicating a broader software instability that may also negatively affect the download experience.
What customers said:
- „I have now had a download problem, with a very very important document“
- „App kann nichts mehr.“
How does sevDesk support tax advisors (Steuerberater) in their work?Quality
Reviewers report mixed experiences with sevDesk's support for tax advisors, ranging from strong praise for its overall functionality to serious concerns about accuracy, updates, and compatibility with tax regulations.
Positive Support
Some reviewers highly value sevDesk as a comprehensive tool, stating it is the best option available for their needs. They appreciate its integration capabilities and its ability to handle essential tasks such as invoicing, expense tracking, and E-Rechnung compliance, which can simplify work for tax advisors managing client data.
Critical Issues
Multiple reviewers report significant issues, including incorrect tax calculations particularly for Austrian tax rules and malfunctioning features such as the asset register. These problems compromise the reliability of the data used by tax advisors, potentially making the software unsuitable for professional use.
Reliability Concerns
Several users report that the app crashes after updates, data loss warnings appear when uninstalling, and support is nearly non-existent. These technical and service issues cast doubt on the platform’s stability and long-term viability for tax advisors who depend on consistent and accurate data.
What customers said:
- „They promote the solution for Austria, even though the Austrian tax system is not…“
„They promote the solution for Austria, even though the Austrian tax system is not supported.“
Original„Sie promoten die Lösung für Österreich, obwohl das österreichische Steuersystem nicht unterstützt wird“
- „I have been using sevdesk for about 5 years (to create quotes, generate invoices,…“
„I have been using sevdesk for about 5 years (to create quotes, generate invoices, record receipts, and then my tax advisor checks everything and submits the VAT return with one click).“
Original„Ich nutze sevdesk seit ca 5 Jahren (Angebote zu machen, Rechnungen zu erstellen, Belege zu erfassen und dann Steuerberater prüft alles und dann mit einem Klick sendet der Steuerberater…“
- „My tax advisor has been trying to get me to switch to Datev for a long time.“
„My tax advisor has been trying to get me to switch to Datev for a long time.“
Original„Steuerberater versucht seit langem mich auf Datev zu switchen.“
- „Also, my tax advisor still doesn't have access to my data, even though it is included…“
„Also, my tax advisor still doesn't have access to my data, even though it is included in the package; it simply doesn't work.“
Original„Ebenfalls hat meine Steuerberaterin immer noch kein Zugang zu meinen Daten, obwohl das im Paket mit enthalten ist, es funktioniert einfach nicht.“
How is sevDesk support perceived by users?Quality
sevDesk support is frequently criticized for being unresponsive, ineffective, and lacking technical competence, with users reporting long delays, dismissive attitudes, and unresolved issues, particularly concerning app functionality and billing errors.
Unresponsive & dismissive
Reviewers report that sevDesk's support is consistently poor, with many describing it as unhelpful, dismissive, and lacking authority. Calls are often terminated abruptly, tickets go unanswered for days, and users are accused of not cooperating despite valid concerns.
Ineffective problem solving
Several users note that support fails to resolve basic issues, including app crashes, the inability to save or create invoices, and broken features after updates. The absence of follow-up and limited technical understanding result in frustration and a loss of trust.
Systemic issues
The overall experience reflects poor product development and an inadequate support infrastructure. Users believe the company prioritizes revenue over service, with no meaningful improvements made despite repeated complaints.
What customers said:
- „Support is a total disaster, as the staff on the phone can't make any decisions.“
„Support is a total disaster, as the staff on the phone can't make any decisions.“
Original„Support reine Katastrophe, da die Kollegen am Telefon nichts entscheiden können“
- „First of all: I have never had as much contact with support for any software I use as I…“
„First of all: I have never had as much contact with support for any software I use as I have with Sevdesk.“
Original„Also vorneweg: mit keiner einzigen Software die ich nutze, habe ich annähernd soviel Supportkontakt wie mit Sevdesk.“
- „The software allows creating down payment invoices for foreign customers, but doesn't…“
„The software allows creating down payment invoices for foreign customers, but doesn't actually support the function.“
Original„Software erlaubt Abschlagsrechnungen an ausländische Kunden zu erstellen – unterstützt die Funktion aber nicht.“
- „I already have experience with the helpdesk/customer service, unfortunately not very…“
„I already have experience with the helpdesk/customer service, unfortunately not very customer-oriented.“
Original„Ich habe bereits Erfahrung mit dem Helpdesk/Kundenservice, leider nicht besonders kundenorientiert.“
Why is the sevDesk app not working properly?Ordering & website
The sevDesk app has been widely criticized for being unreliable, with users reporting frequent crashes, login failures, and missing core features. Many reviewers state that the app no longer functions as advertised, with key tools such as offer creation, delivery note generation, and proper synchronization either missing or broken.
App Crashes
Reviewers report that the sevDesk app frequently fails to open, crashes shortly after login, or displays only a blank or dark screen. Multiple users confirm they are unable to log in, even after reinstalling or updating the app.
Missing Features
Core functions such as creating offers, delivery notes, and uploading documents are either missing or not working. Some users report that only basic invoice creation is currently available, despite the app being advertised with full functionality.
Sync Problems
Synchronization issues are common, with data not updating across devices, and there is no manual sync option available. Users also report being unable to manage or remove bank connections through the app.
What customers said:
- „App won't open“
„App won't open“
Original„App öffnet nicht“
- „Uninstalling the app for now“
„Uninstalling the app for now“
Original„App wird erstmal deinstalliert“
- „The iOS app does not work.“
„The iOS app does not work.“
Original„iOS App funktioniert nicht“
- „For a long time, I have had the problem that the app does not open.“
„For a long time, I have had the problem that the app does not open.“
Original„Seit langem habe ich das Problem das sich die App nicht öffnet.“
Why can't I manage contacts or perform basic accounting tasks in the sevDesk app?Ordering & website
The sevDesk app has seen significant functional degradation, especially in contact management and core accounting tasks, with users reporting that essential features such as creating invoices, linking documents to contacts, and viewing data are no longer available or are severely limited following recent updates.
Lost Contact Access
Reviewers report that the sevDesk mobile app has lost most of its core functionality, particularly in relation to contact management. Users can no longer find or access contacts, invoices, credit notes, or bank entries, rendering the app unusable for daily accounting tasks.
Reduced App Functionality
Multiple users report that following recent updates, the app now only supports basic functions such as scanning and uploading documents. Performing tasks like creating or viewing invoices, linking files to contacts, or managing financial data is either not possible within the app or requires switching to the web version.
User Frustration & Abandonment
The app’s decline is described as sudden and unannounced, with users calling the update a 'downgrade' and expressing frustration over the lack of support. Many have abandoned sevDesk entirely due to the poor state of the mobile experience.
What customers said:
- „What on earth have you done to the app?“
„What on earth have you done to the app?“
Original„Was habt ihr bitte mit der App gemacht.“
- „Documents can no longer be attached to contacts, etc.“
„Documents can no longer be attached to contacts, etc.“
Original„Dokumente lassen sich nicht mehr an die Kontakte anhängen usw…“
- „This makes the app completely useless.“
„This makes the app completely useless.“
Original„So ist die App absolut nutzlos“
- „Since the automatic update, the app no longer works.“
„Since the automatic update, the app no longer works.“
Original„Seit dem automatischen Update hat die App keine Funktion mehr.“
How do sevDesk and lexoffice compare based on user experiences?Customer service
Users report significant dissatisfaction with sevDesk's recent updates, especially concerning app stability and functionality, while lexoffice is not mentioned in the provided reviews. The comparison cannot be fully assessed due to the lack of direct lexoffice feedback.
sevDesk App Issues
Reviewers report that sevDesk's app has deteriorated significantly following recent updates, with frequent bugs, crashes, and loss of core features. Many users describe the app as nearly unusable, particularly for scanning and viewing documents.
Functionality Loss
After the updates, users can no longer access or view invoices and offers, even though they can still scan receipts. This regression is labeled as a 'downgrade of the highest class' and is considered a major step backward in usability.
Customer Service Gaps
Users report frustration with Sevdesk's handling of issues, especially concerning email delivery failures and ongoing billing for services that do not function. The company's refusal to adjust fees despite poor performance is seen as unreasonable.
What customers said:
- „I often used Sevdesk's paid letter service to send invoices in the past. At most, only…“
„I often used Sevdesk's paid letter service to send invoices in the past. At most, only a third actually arrived.“
Original„Ich habe oft in der Vergangenheit meine Rechnungen über die kostenpflichtige Briefoption von Sevdesk verschickt. Wenn überhaupt kam ein Drittel an .“
- „Save yourself the trouble and use Lexoffice instead - I will be switching as well.“
„Save yourself the trouble and use Lexoffice instead - I will be switching as well.“
Original„Spart euch die nerven und nutzt lieber lexoffice - ich werde auch wechseln.“
- „I switched here from Lexoffice at the turn of the year because it had become too…“
„I switched here from Lexoffice at the turn of the year because it had become too expensive for me.“
Original„Bin zum Jahreswechsel von Lexoffice hier her gewechselt, weil mir das zu teuer geworden ist.“
- „I will wait a few more days, and if the app isn't restored to how it was when I signed…“
„I will wait a few more days, and if the app isn't restored to how it was when I signed up for the subscription, I will switch to Lexoffice.“
Original„Werde noch ein paar Tage warten und sonst zu Lexoffice wechseln wenn die App nicht wieder normal hergestellt wird, so wie ich das Abo abgeschlossen habe.“
How do I grant access to my sevDesk account for my tax advisor?Customer service
Reviewers report mixed experiences when granting access to tax advisors. Some note difficulties in sharing data after account cancellation, while others highlight issues with access functionality and support. The platform does not clearly explain how to grant access, and users have reported problems with data retrieval and app stability.
Access Issues
Reviewers report that once an account is canceled such as after a business closure data can no longer be accessed by the tax advisor. This indicates that access is not maintained after termination, which may disrupt collaboration during or after business transitions.
Technical Problems
Several users report that the app fails to open after updates, and some are warned that deleting the app will result in data loss. These technical issues may prevent reliable access to the system, even for authorized users such as tax advisors.
Support Gaps
Users report that support is nearly non-existent, particularly after updates. This absence of assistance makes it difficult to resolve access issues or set up proper collaboration with a tax advisor, even when the feature is intended to be available.
What customers said:
- „After entering login credentials, you get stuck on the login page!“
„After entering login credentials, you get stuck on the login page!“
Original„Nach Eingabe der Zugangsdaten bleibt man auf der Anmeldeseite hängen!“
- „Please make the features accessible again quickly, thanks.“
„Please make the features accessible again quickly, thanks.“
Original„An sich mag ich die App, sie hilft mir den Überblick zu behalten und schnell alles relevante zu erledigen. Seid dem Update sind leider viele wichtige Funktionen weg. Nicht einmal Rechnungen als…“
- „After cancellation, e.g., due to business closure, data can no longer be retrieved from…“
„After cancellation, e.g., due to business closure, data can no longer be retrieved from the tax advisor.“
Original„Nach der Kündigung, z.B. aufgrund von Geschäftsaufgabe, lassen sich Daten vom Steuerberater nicht mehr abrufen.“
- „Also, my tax advisor still doesn't have access to my data, even though it is included…“
„Also, my tax advisor still doesn't have access to my data, even though it is included in the package; it simply doesn't work.“
Original„Ebenfalls hat meine Steuerberaterin immer noch kein Zugang zu meinen Daten, obwohl das im Paket mit enthalten ist, es funktioniert einfach nicht.“
What is the experience with the sevDesk test version?Billing & payment
The sevDesk test version appears to be limited and unreliable, with users reporting that the free version cannot mark invoices as paid after the trial period and lacks essential features. Many reviewers express frustration with technical issues, poor customer support, and unexpected changes that degrade functionality.
Limited Functionality
Reviewers report that the free version of sevDesk is nearly unusable, particularly after the trial period ends. Invoices can only be marked as paid during the test phase, and this functionality is no longer available in the free version, making it impractical for ongoing use.
Technical Issues
Users often report technical issues, such as a document scanner that doesn't work and apps that lose features unexpectedly. One reviewer said the experience felt like being forced to act as a beta tester for a paid product, which seems unfair considering the cost.
Poor Support & Value
The lack of reliable support and the sudden removal of features without notice or compensation has caused significant dissatisfaction. Reviewers feel they are not receiving value for money, particularly when basic functions cease to work after paying for a subscription.
What customers said:
- „Unfortunately, the free version is useless.“
„Unfortunately, the free version is useless.“
Original„Die kostenlose Version ist leider nicht zu gebrauchen.“
- „I have used SevDesk and can only say: It is the worst accounting software on the market.“
„I have used SevDesk and can only say: It is the worst accounting software on the market.“
Original„Ich habe SevDesk verwendet und kann nur sagen: Es ist die schlechteste Buchhaltungssoftware auf dem Markt.“
- „Since the app no longer offers any features other than scanning receipts, Sevdesk has…“
„Since the app no longer offers any features other than scanning receipts, Sevdesk has gone from a great provider to the worst.“
Original„seit die App keine Funktionen mehr bietet, außer Belege scannen, ist Sevdesk von einem tollen Anbieter zum schlechtesten geworden.“
- „Considering this isn't exactly cheap software, are we supposed to play beta tester…“
„Considering this isn't exactly cheap software, are we supposed to play beta tester after every update!?“
Original„Dafür, dass man hier ja nicht gerade eine günstige Software bezahlt, darf man dann nach Updates den Beta-Tester spielen!?“
sevDesk review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality573× mentions
99positive468negativeOrdering & website299× mentions
35positive254negativeCustomer service239× mentions
56positive174negativeBilling & payment79× mentions
5positive72negativeValue for money73× mentions
17positive55negativeCommunication49× mentions
3positive43negativeFit & sizing20× mentions
3positive17negativeReturns & refunds16× mentions
0positive16negativeDurability12× mentions
1positive11negativeDelivery11× mentions
0positive7negativePackaging1× mentions
0positive1negative
Reviews about sevDesk quality
573 mentions · 17% positive · 82% negative
Customers overwhelmingly report poor quality in sevDesk, with 460 negative mentions compared to just 56 positive ones across 520 total references. The sentiment has shown a sharp decline in recent months, particularly after a major update in March 2026, when the average rating dropped to 1.59★ from a previous low of 2.6★ in December 2025. While early feedback in 2025 noted some usability and feature limitations, the trend shifted dramatically in 2026, with users describing the app as increasingly unstable, broken, and poorly maintained. Many reviewers cite the mobile app as the primary source of frustration, with widespread reports of core functions failing after updates. Despite a brief improvement in early 2026, the overall trajectory shows a significant deterioration in perceived quality, especially regarding app functionality, reliability, and customer support. A small number of users still praise the web version and certain features like the document scanner, but these positive experiences are increasingly isolated and overshadowed by systemic issues.
What customers praise
A small number of users still find value in sevDesk, particularly praising the web version for being functional and intuitive. Some highlight the document scanning feature as fast and reliable, especially for quickly capturing receipts and invoices. A few users appreciate the overall simplicity of the platform and note that it has improved over time, particularly in handling basic accounting tasks. The ability to generate and send invoices directly through the system is also mentioned as a useful feature by those who have not experienced recent app failures.
What customers said:
- „Bookkeeping made super easy!!“
„Bookkeeping made super easy!!“
Original„Buchhaltung super einfach!!“
- „Easy to use“
„Easy to use“
Original„Einfach zu bedienen“
Common complaints
The most frequent complaints focus on the mobile app, which users say has become increasingly unstable and unreliable following recent updates. Many report that core functions such as uploading documents, saving invoices, and accessing data are broken or non-functional. Users also highlight issues with the Belegscanner, which frequently misreads documents and requires extensive manual corrections. Additional frustrations include strict formatting requirements for financial entries, a lack of transparency in billing, and poor customer support, with some claiming they were ignored or accused of non-cooperation after reaching out.
What customers said:
- „App hasn't worked at all since the update“
„App hasn't worked at all since the update“
Original„app funktioniert seit update gar nicht mehr“
- „As a result, all data in the dashboard is useless.“
„As a result, all data in the dashboard is useless.“
Original„Somit sind alle Daten im Dashboard unbrauchbar.“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„The AI receipt recognition is poor.“
„essential functions of the app are no longer usable or only usable to a very limited extent“
„This app is just very good for invoices.“
Reviews about sevDesk ordering & website
299 mentions · 12% positive · 85% negative
Reviewers report widespread dissatisfaction with sevDesk’s ordering and website experience, with 251 negative mentions compared to just 20 positive ones across 280 total references. The overall sentiment has remained consistently low, with average ratings hovering below 2.5 stars for most of 2025 and early 2026, despite brief improvements in late 2025 and mid-2026. The trend shows a pattern of short-lived gains followed by sharp declines, suggesting ongoing instability in the platform’s core functionality. Many users describe the website and app as unreliable, slow, and poorly designed, with frequent technical failures and broken features. While a small number of users praise the interface’s clarity and ease of use, these positive views are outweighed by consistent complaints about core operations like invoice creation, document upload, and app functionality. The overall trajectory indicates that user trust in the ordering and website experience has not improved significantly over time.
What customers praise
Customers frequently praise the platform’s clean layout and intuitive design, especially in the web interface. Several users highlight the clarity of the dashboard and the ease of getting started, with one calling it 'super simple and practical for the start.'. Others appreciate the straightforward navigation and the ability to quickly create and send invoices. The positive feedback often centers on the visual organization and the perceived value for money, with one reviewer stating there is 'no better tool' available.
What customers said:
- „Current year!“
„Current year!“
Original„Aktuelles Jahr!“
- „I have just started.“
„I have just started.“
Original„Ich habe gerade begonnen“
Common complaints
The most common complaints involve technical issues with the app and website, including crashes, login problems, and unresponsive screens. Users report that the app frequently fails to open, displays a white screen after logging in, or requires deinstallation. Key features such as creating offers, uploading documents, and generating delivery notes are often broken or unavailable. Many users also highlight inconsistencies between the app and web version, such as invoices appearing open in the app but closed on the website. These issues are viewed as significant barriers to regular use.
What customers said:
- „Opening it in a web browser on a smartphone doesn't work either.“
„Opening it in a web browser on a smartphone doesn't work either.“
Original„das öffnen im Web am Smartphone funktioniert auch nicht“
- „Delivery notes can no longer be created via the app“
„Delivery notes can no longer be created via the app“
Original„Lieferscheine nicht mehr über die App erstellt werden“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„Very clear and well-organized.“
„If you don't select either, the invoice cannot be assigned.“
„They advertise that you can use it with a monthly subscription.“
Reviews about sevDesk customer service
239 mentions · 23% positive · 73% negative
Customers have overwhelmingly negative experiences with sevDesk’s customer service, with 169 negative mentions compared to just 11 positive ones across 188 total references. Reviews consistently highlight long response times, unhelpful or dismissive support staff, and a lack of resolution for technical issues. Many users report being ignored after submitting tickets, receiving automated replies, or being hung up on during calls. The sentiment has remained largely negative over time, with ratings frequently below 2 stars. However, there are occasional improvements, such as a brief spike to 5 stars in August 2026, suggesting isolated positive interactions. Overall, the trend shows persistent dissatisfaction, with only a small number of users praising the support team’s responsiveness and competence.
What customers praise
A small number of users praise sevDesk’s customer service as fast, knowledgeable, and helpful. They highlight the availability of live chat support, quick issue resolution, and friendly, professional staff. Some note that support teams remain responsive even during urgent problems and appreciate the clarity and guidance provided. These positive experiences are typically linked to specific interactions rather than consistent service quality.
What customers said:
- „The support chat is one of a kind!“
„The support chat is one of a kind!“
Original„der Support - Chat ist einmalig!“
- „live accounting support is great to solve issues quickly!“
Common complaints
Most customers report significant issues with customer service responsiveness and effectiveness. Common complaints include long delays in receiving replies, being ignored after submitting tickets, and being hung up on during phone calls. Some users state that support staff were dismissive or accused them of not cooperating. A few mention being threatened with legal action over unpaid invoices, even when services were not properly renewed. These experiences indicate a lack of empathy and poor handling of customer concerns.
What customers said:
- „When I called support and asked to speak to a supervisor, they hung up on me.“
„When I called support and asked to speak to a supervisor, they hung up on me.“
Original„Als ich den Support anrief und um ein Gespräch mit einem Vorgesetzten bat, wurde aufgehängt.“
- „Support is practically non-existent.“
„Support is practically non-existent.“
Original„Support ist quasi kaum noch existent.“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„If you ever have questions, support is there immediately and problems are solved quickly and competently.“
„I still have to manually book invoices that come directly from sevdesk.“
„Unfortunately, the app takes forever to synchronize.“
Reviews about sevDesk billing & payment
79 mentions · 6% positive · 91% negative
Reviewers indicate that sevDesk’s billing and payment system is a major source of frustration, with 67 negative mentions out of 72 total. The overall sentiment is strongly negative, especially concerning subscription management, unexpected renewals, and recurring technical issues that interfere with core functions such as invoice creation and access. Although a small number of users highlight the simplicity of generating invoices, these positive experiences are outweighed by widespread complaints about hidden fees, lack of transparency in contracts, and software instability. Over time, the rating has fluctuated significantly, generally remaining around 1 stars, with brief increases to 4.5 and 5 stars following temporary fixes. However, these improvements appear short-lived, as users quickly report the same issues resurfacing, indicating inconsistent reliability rather than sustained progress.
What customers said:
- „it was fast and effective for writing my invoices“
„it was fast and effective for writing my invoices“
Original„für meine Rechnungen zuschreiben war das schnell und effektiv“
- „Writing invoices, in particular, is much easier and clearer.“
„Writing invoices, in particular, is much easier and clearer.“
Original„Vor allem Rechnungen schreiben ist viel einfacher und übersichtlicher.“
Reviews about sevDesk value for money
73 mentions · 23% positive · 75% negative
Reviewers highlight that sevDesk’s value for money is a major point of contention, with a strong negative trend dominating recent feedback. Of 65 mentions, only 11 are positive, while 54 express dissatisfaction, reflecting widespread concern about the software’s pricing relative to its performance. The overall sentiment has remained low, with ratings consistently below 2.5 stars from 2025 through mid-2026, except for brief spikes in January and February 2026, which were limited to single 5-star reviews. Most negative feedback focuses on the perception that sevDesk charges high monthly fees, typically 25€, for a product that frequently fails to deliver core functions, suffers from poor updates, and lacks reliable support. Despite a few long-term users praising the platform’s reliability and support, the majority feel they are paying too much for a service that is unstable, buggy, and increasingly underperforming.
What customers said:
- „For me as a creator and entrepreneur, the €25 per month is money extremely well spent.“
„For me as a creator and entrepreneur, the €25 per month is money extremely well spent.“
Original„Für mich als Creator und Unternehmer sind die 25 € pro Monat extrem gut investiertes Geld.“
- „It's worth every cent!“
„It's worth every cent!“
Original„Jeden Cent ist es Wert!“
Reviews about sevDesk communication
49 mentions · 6% positive · 88% negative
Reviewers consistently report poor communication from sevDesk, with 41 out of 44 mentions labeled negative. The overwhelming sentiment centers on a lack of transparency, unreliable updates, and unmet promises regarding feature rollouts. Customers frequently express frustration over being left in the dark about changes, renewals, pricing shifts, and the status of promised fixes. While a few users note minor positives, such as the ability to create invoices via the app, these are overshadowed by widespread dissatisfaction. The trend shows no improvement over time, with ratings remaining below 2 stars across multiple months, including a low of 1.08 stars in June 2025. The pattern suggests that communication issues have persisted and intensified, particularly around user onboarding, feature rollouts, and contract renewals.
What customers said:
- „It's crucial for me to be able to create invoices via the app!“
„It's crucial for me to be able to create invoices via the app!“
Original„Für mich ist es entscheidend, dass ich Rechnungen auch per App erstellen kann!“
- „renews without notifying you“
Reviews about sevDesk fit & sizing
20 mentions · 15% positive · 85% negative
Reviewers have reported widespread dissatisfaction with sevDesk’s fit and sizing, particularly concerning the mobile app and its functionality across devices, over the past year. Of 17 mentions, 14 are negative, with most expressing frustration over reduced features, poor performance, and incompatibility issues. The trend reveals a sharp decline in satisfaction beginning in mid-2025, with multiple 1-star reviews citing broken workflows, unresponsive interfaces, and the removal of core functions such as the Belegscanner and time period selection. Despite a few positive notes in late 2025 and early 2026, including 4- and 5-star ratings for usability and simplicity, these were isolated and did not reverse the overall negative sentiment. The majority of users believe the app has regressed, especially after recent updates, and many have threatened to switch to alternatives like lexoffice.
What customers said:
- „Ideal for me as a small merchant“
„Ideal for me as a small merchant“
Original„für mich als kleiner Händler ideal“
- „but everything looks super simple and practical for getting started“
„but everything looks super simple and practical for getting started“
Original„sieht aber alles super einfach und praktisch für den Start aus“
Reviews about sevDesk returns & refunds
16 mentions · 0% positive · 100% negative
Reviewers consistently report significant dissatisfaction with sevDesk’s returns and refunds process, with all 16 mentions being negative. The sentiment has remained largely negative over time, with no positive feedback recorded. Although there was a brief improvement in ratings in early 2025, the trend reversed sharply in mid-2025, with multiple 1-star reviews citing issues such as unexpected renewals, lack of refund options, and poor support. Customers describe the process as opaque, unresponsive, and frustrating, particularly when they feel misled by pricing changes or forced into long-term contracts. The overall pattern shows growing frustration, especially after software updates that degrade functionality while increasing costs. Many users express intent to leave the platform due to the lack of recourse when things go wrong.
What customers said:
- „After a good two years, my tax advisor told me I should switch to BMD instead.“
„After a good two years, my tax advisor told me I should switch to BMD instead.“
Original„SevDesk wurde scheinbar gestartet als es noch gar nicht fertig entwickelt war! Es tauchen immer mehr Fehler auf, Support ist quasi kaum noch existent. Steuerberater hat nach gut 2 Jahren gesagt ich…“
- „I am stuck with a yearly contract that I did not book“
sevDesk products & services in the reviews
What reviewers say about each sevDesk offering. Mentions are reviews that name the product. ·
Reviews about sevDesk E-Invoice Software
204 mentions · 1.6/5 · top themes: Ordering & website, Quality, Customer service
E-invoice software for creating, sending, and receiving e-invoices in ZUGFeRD and XRechnung formats, with automatic validation.
Customers express strong dissatisfaction with sevDesk’s E-Invoice Software, with 182 negative mentions compared to just 12 positive ones across the review data. The overall sentiment has remained consistently low, with average ratings hovering around 1 to 2 stars throughout 2025 and early 2026. Reviewers report persistent technical issues, including broken workflows, unreliable app performance, and flawed automation features. Many describe the software as unstable, poorly maintained, and increasingly difficult to use. Despite a few positive remarks about basic functionality and ease of use, the overwhelming majority highlight critical flaws in core features like invoice creation, document upload, and system consistency. The trend shows no significant improvement over time, with some users noting that features have been removed without explanation, and support interactions often described as dismissive or unhelpful.
What customers said:
- „I think the app is really great and the program runs very well.“
„I think the app is really great and the program runs very well.“
Original„Finde die App echt super und das Programm läuft wirklich toll.“
- „Please check if switching between two companies can be made faster.“
„Please check if switching between two companies can be made faster.“
Original„Bitte überprüfen Sie ob eine Ummeldung wenn man zwei Unternehmen hat schneller Switchen kann.“
Short excerpts - full reviews are available at the original source.
„Invoices show as open in the app but not on the website, so it's practically inconsistent.“
„Since the last update, you can only create invoices in the app.“
Reviews about sevDesk Accounting Software
34 mentions · 2.1/5 · top themes: Quality, Ordering & website, Customer service
Intuitive accounting software for the digital recording and management of invoices, documents, and payments, featuring automatic assignment and EÜR creation.
Reviewers report that opinions on sevDesk’s accounting software are sharply divided, with a clear trend toward negative feedback in recent months. While a small number of users praise its intuitive design and useful features, the majority express frustration with recent updates, technical instability, and declining functionality. Over time, the overall sentiment has shifted from neutral to increasingly critical, with multiple 1-star reviews in 2025 and early 2026 highlighting broken features and poor customer support. Only eight of the 34 mentions are positive, and most of those come from users who appreciate the software’s initial usability or specific tools like the scan function. The few positive reviews tend to focus on ease of use and reliability before the major update, suggesting that recent changes have significantly damaged user satisfaction.
What customers said:
- „The app can now do more than I need.“
„The app can now do more than I need.“
Original„Die App kann nun mehr, als ich bräuchte“
- „The app's scan function is absolutely amazing.“
„The app's scan function is absolutely amazing.“
Original„Die Scanfunktion der App ist der absolute Hammer.“
Reviews about sevDesk Free Tools
32 mentions · 1.5/5 · top themes: Ordering & website, Quality, Customer service
Free templates for invoices, quotes, reminders, and checklists for founders.
Reviewers consistently express dissatisfaction with sevDesk’s free tools, especially the mobile app, which has experienced a steady decline in perceived quality and functionality over the past year. All 32 mentions are negative, with no positive feedback recorded, indicating a strong consensus that the free offerings fall short of expectations. The average rating has remained around 1.5 stars, with a notable drop to 1★ in June 2025 and again in October 2025, suggesting a worsening user experience. Customers report that core features such as creating and viewing offers are either missing or severely limited in the free version, particularly on mobile. Many users who initially tried the free tools have abandoned the platform after the trial period, citing poor usability and lack of essential functions. The trend reveals a clear deterioration in the free tools’ performance and reliability, especially following recent app updates.
What customers said:
- „The new version of the app is an absolute disaster.“
„The new version of the app is an absolute disaster.“
Original„die neue Version der App ist ja mal eine absolute Katastrophe.“
- „The app is only accessible with an active subscription plan, so it's unusable for…“
„The app is only accessible with an active subscription plan, so it's unusable for free-tier users.“
Original„Die App is nur Zugänglich mit einem Aktivem Aboplan also für nutzer der Kostenlosenvariante nicht nutzbar“
sevDesk review sources, coverage and method
The overall 2.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 1.8 / 5 | 681 | 57.6% | View profile ↗ | |
| Google Play | 2.0 / 5 | 341 | 28.8% | View profile ↗ | |
| Trustpilot | 3.8 / 5 | 122 | 10.3% | View profile ↗ | |
| Capterra | 3.6 / 5 | 39 | 3.3% | View profile ↗ | |
| Weighted overall | 2.5 / 5 | 1,183 | 100% | ||
Period covered: 2015-12 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Apple App Store : 681 reviews
- Google Play : 341 reviews
- Trustpilot : 122 reviews
- Capterra : 39 reviews
Period covered: Dec 2015 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
sevDesk compared with other brands
Similar brands analysed on citatio.ai
About sevDesk
sevDesk is a German SaaS platform for digital accounting. It helps freelancers and small businesses with invoice creation, document capture, income and expense reporting, and compliance with e-invoicing requirements. The software is designed for entrepreneurs, self-employed professionals, and small business owners across various industries, offering an intuitive interface, automated workflows, and direct integration with banks and tax advisors.
sevDesk GmbH, Offenburg
From sevDesk's newsroom
- Ein Technologie-Stratege mit Erfindergeist für sevdesk - sevdesk.de
- sevdesk auf der Zielgeraden zum „Entrepreneur Of The Year 2022“ - sevdesk.de
- Zukünftiges sevdesk Headquarter nimmt Form an - sevdesk.de
- Cegid schließt Vereinbarung zum Erwerb von sevdesk ab - sevdesk.de
- sevdesk ist nun Teil von Cegid - sevdesk.de
- Steuern sind größter Stressfaktor für Young Founders - sevdesk.de
Newsroom items are published by sevDesk itself.
What AI assistants say about sevDesk
based on 77 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). sevDesk Reviews October 2026 – 2.5/5 from 1,183 reviews. Retrieved 8 October 2026 from https://citatio.ai/sevdesk-reviews/
Data verifiable via our public audit log: Methodology · Transparency