UaiRango Reviews & Ratings October 2026
UaiRango reviews: the verdict
Reviewers report that UaiRango has a mixed reputation, with an overall rating of 3.1 out of 5 across 656 reviews. Customers describe the ordering experience and website as unreliable, with 73% of 147 mentions negative, citing frequent payment failures, app crashes, and misleading promotions. Customer service receives similarly poor feedback, with 82% of 131 mentions negative, particularly around slow responses and unresolved issues with refunds and cancellations. Quality receives the most positive attention, with 58% of 102 mentions rated positively, though delivery and billing remain problematic, with 81% and 98% negative feedback respectively. The main criticism centers on inconsistent performance across core functions, especially payment processing and support responsiveness.
Key findings
- Across 656 reviews on 4 portals, the recency-weighted average is 3.1 out of 5.
- The last 12 months average 3.3 out of 5 from 353 reviews (+0.2).
- Value for money is the most positively rated theme: 68% of 41 mentions are positive.
- Returns & refunds draws the most criticism: 100% of 28 mentions are negative.
- 60% of the reviews come from Google Play.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
656 reviews · 4 portals · 2024-09 – 2026-09 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 16 new reviews were analyzed; the average rating moved from 3.3 to 2.1 stars.
- New reviews
- 16
- Average rating
- 2.1/5 (3.3 ↓)
- Positive share
- 6% (27% ↓)
Most-discussed themes
- Delivery — +5 vs prior month
- Ordering & website — +2 vs prior month
- Customer service — unchanged
- Billing & payment — -2 vs prior month
- Communication — +2 vs prior month
UaiRango rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.33 | 26 |
| 2025-11 | 2.46 | 34 |
| 2025-12 | 4.61 | 132 |
| 2026-01 | 2.78 | 31 |
| 2026-02 | 3.01 | 8 |
| 2026-03 | 2.53 | 20 |
| 2026-04 | 2.21 | 20 |
| 2026-05 | 2.32 | 19 |
| 2026-06 | 2.14 | 28 |
| 2026-07 | 2.54 | 12 |
| 2026-08 | 3.34 | 15 |
| 2026-09 | 2.06 | 16 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 12% | 4% | 85% | 26 |
| 2025-11 | 9% | 0% | 91% | 34 |
| 2025-12 | 86% | 2% | 13% | 132 |
| 2026-01 | 19% | 3% | 77% | 31 |
| 2026-02 | 25% | 0% | 75% | 8 |
| 2026-03 | 10% | 10% | 80% | 20 |
| 2026-04 | 10% | 10% | 80% | 20 |
| 2026-05 | 21% | 5% | 74% | 19 |
| 2026-06 | 7% | 4% | 89% | 28 |
| 2026-07 | 17% | 0% | 83% | 12 |
| 2026-08 | 27% | 0% | 73% | 15 |
| 2026-09 | 6% | 6% | 88% | 16 |
Themes over time
Data as table
| Month | Ordering & website | Customer service | Quality | Delivery | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2025-07 | - | - | - | - | - | 2.9 |
| 2025-08 | - | - | - | - | - | 3.3 |
| 2025-10 | 2.0 | 2.6 | 1.5 | 1.9 | 3.7 | 3.0 |
| 2025-11 | 2.0 | 2.6 | 2.2 | 4.8 | 3.8 | 2.3 |
| 2025-12 | 4.2 | 3.9 | 4.8 | 4.2 | 2.6 | 3.7 |
| 2026-01 | 2.2 | 3.1 | 2.0 | 2.8 | 2.6 | 1.3 |
| 2026-02 | 1.0 | 1.0 | 1.0 | 3.4 | 4.6 | 1.0 |
| 2026-03 | 2.7 | 2.1 | 3.0 | 1.0 | 3.1 | 1.0 |
| 2026-04 | 1.0 | 2.2 | 1.8 | 2.3 | 3.0 | 1.0 |
| 2026-05 | 1.8 | 2.8 | 1.7 | 2.0 | 1.6 | 1.0 |
| 2026-06 | 1.9 | 2.0 | 3.7 | 2.5 | 2.6 | 2.0 |
| 2026-07 | 2.2 | 1.0 | 1.9 | 3.0 | 1.0 | - |
| 2026-08 | 2.3 | 2.6 | 1.0 | 3.0 | 3.8 | - |
| 2026-09 | 1.0 | 2.0 | 2.5 | 2.1 | 1.0 | 1.0 |
Latest UaiRango customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„It is unacceptable that an app like this doesn't have an option to refund money.“
„Uairango offers no support.“
„the reality was fraudulent at the establishment.“
„I only came because of Olka.“
„best delivery app ♡“
„I can't add a credit card to the platform“
UaiRango review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Ordering & website147× mentions
30positive108negativeCustomer service131× mentions
20positive108negativeQuality102× mentions
59positive39negativeDelivery89× mentions
15positive72negative- No Delivery (16)
Billing & payment60× mentions
0positive59negativeCommunication42× mentions
2positive36negativeValue for money41× mentions
28positive12negativeReturns & refunds28× mentions
0positive28negativeDurability2× mentions
1positive1negativePackaging1× mentions
0positive0negative
Reviews about UaiRango ordering & website
147 mentions · 20% positive · 73% negative
Reviewers report a mixed experience with the UaiRango ordering platform, with 107 negative mentions out of 147 total. Only 31 reviews are positive. Persistent issues include payment failures, app crashes, and misleading promotions. Ratings briefly improved to 4.19 stars in December 2025 but dropped to 1 star in early 2026. Some users praise the app's coupons, restaurant variety, and ease of use. The contrast between a few positive reviews and widespread complaints shows strong appeal for some, but unreliable core functionality for most.
What customers praise
UaiRango’s cupons are a major strength for a small but enthusiastic group of users. They receive frequent, meaningful discounts that reduce food costs. The app’s interface is intuitive, fast, and easy to navigate. Some users call it the best food delivery app available. The app offers a wide selection of restaurants and supports orders at any time of day. Positive experiences are linked to the app’s promotional culture and consistent delivery performance.
What customers said:
- „I use this app a lot to order my favorite foods“
„I use this app a lot to order my favorite foods“
Original„Uso muito esse app pra pedir meus foods favoritos“
- „The app makes things much easier when I'm hungry“
„The app makes things much easier when I'm hungry“
Original„Aplicativo facilita bastante nas horas da fome“
Common complaints
Customers report frequent payment processing issues, including repeated failures to add new payment methods and duplicate Pix payments. The app often fails to integrate with restaurants, causing orders to be canceled without refunds. App stability is a major concern, with users experiencing crashes, long loading times, and login difficulties. Misleading promotions and lack of transparency, such as hidden coupon restrictions or unclear restaurant policies, further increase frustration.
What customers said:
- „The app did not integrate with the restaurant.“
„The app did not integrate with the restaurant.“
Original„o aplicativo não integrou com o restaurante“
- „I created a virtual card twice to use on the UaiRango app“
„I created a virtual card twice to use on the UaiRango app“
Original„Por duas vezes criei um cartão virtual para utilizar no aplicativo UaiRango“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„UaiRango repeatedly blocks the registration of new payment methods.“
„This is the second time this problem has occurred on my UaiRango.“
„where I am blocked from registering new payment methods.“
Reviews about UaiRango customer service
131 mentions · 15% positive · 82% negative
UaiRango has 110 complaints and 20 positive mentions in 133 total references, showing overwhelmingly negative customer service. Sentiment has stayed low throughout 2026, with ratings near 2 stars and drops to 1 star in February and July. A brief improvement to 3.88 stars in December 2025 did not last. Key issues include poor responsiveness, slow support resolution, and weak communication, especially around order cancellations, refunds, and technical access. A few users praise the team’s attentiveness and helpfulness, but these positive reports are rare and often linked to specific regions or isolated incidents.
What customers praise
Customers often praise UaiRango’s support team for positive interactions, describing staff as attentive, helpful, and responsive. Some users highlight quick resolution of issues, especially for releasing access, processing coupons, or addressing personal needs. These experiences are linked to specific locations or individual agents, indicating service quality varies by region or agent. Praise is consistent, with users expressing gratitude and calling support 'top' or 'maravilhoso'.
What customers said:
- „The app team is top-notch“
„The app team is top-notch“
Original„pessoal do app é top de mais“
- „The support is attentive“
„The support is attentive“
Original„o suporte é atencioso“
Common complaints
Common complaints include unresponsiveness, delayed or denied refunds, and poor handling of order cancellations. Support often does not reply to messages, especially regarding payment or account access. Users report being unable to use their Rangdols due to incorrect email registration, with no follow-up from the team. Technical issues like missing order notifications or apps that do not open remain unresolved. These problems are linked to a lack of accountability and follow-through from the support team.
What customers said:
- „Cancellation should be faster.“
„Cancellation should be faster.“
Original„Deveria ser mais rapido o cancelamento“
- „Support did not respond to the complaint.“
„Support did not respond to the complaint.“
Original„suporte não respondeu à reclamação“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„They always make up excuses to avoid honoring discount coupons.“
„Failure in order notifications on the sales app.“
„The experience has been terrible.“
Reviews about UaiRango quality
102 mentions · 58% positive · 38% negative
UaiRango received 61 positive and 39 negative mentions, showing slightly favorable sentiment overall. Early 2025 saw ratings as low as 1.5 stars due to app instability, payment issues, and misleading product listings. By December 2025, ratings peaked at 4.83 stars, with users praising speed, variety, and reliable delivery. In 2026, quality declined again, with multiple months scoring below 2 stars. Recent complaints include app crashes, broken payment processing, and poor customer support. Some users still report strong local performance, consistent food delivery, and reliable discounts. UaiRango has shown high quality at times, but reliability remains inconsistent across regions and over time.
What customers praise
Customers praise UaiRango for fast delivery, a wide variety of food options, and consistent meal quality. The app is reliable and easy to use, especially in local areas. Users frequently note that food arrives exactly as ordered and that discount coupons are often available. Some users call UaiRango the best food delivery app they have used. These positive experiences are most common in regions where the service operates smoothly.
What customers said:
- „It works very well for my region.“
„It works very well for my region.“
Original„para a minha região funciona muito bem“
- „It works great here in my city“
„It works great here in my city“
Original„Funciona super bem aqui na minha cidade“
Common complaints
Users report frequent app crashes, payment failures with Pix, and orders not being registered. The app’s design has deteriorated after recent updates, complicating purchases. Security issues include card cloning and data breaches. Customers face difficulty canceling orders or receiving timely refunds, leading to frustration.
What customers said:
- „Very unstable app.“
„Very unstable app.“
Original„Aplicativo muito instável“
- „Since the last update, every order I pay for with Pix isn't being processed.“
„Since the last update, every order I pay for with Pix isn't being processed.“
Original„desde a última atualização todo pedido que eu faço com o pagamento pelo Pix não é computado“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„it arrived full of hair“
„fast, tasty, and top-notch“
„Unfortunately, there is a recent issue with the artificial intelligence.“
Reviews about UaiRango delivery
89 mentions · 17% positive · 81% negative
UaiRango’s delivery service has 69 negative mentions and 15 positive mentions out of 86 total references. Sentiment has declined over time, with a brief improvement in late 2025 followed by a sharp drop in early 2026. Ratings fell to 1★ in March and stayed low through the summer. Customers report frequent delays, failed deliveries, poor communication, and unresponsive support. A small number of users praise the app’s speed, discounts, and ease of use. However, these positives are outweighed by complaints about reliability and accountability. Delivery performance has worsened significantly since mid-2025, leading to widespread user dissatisfaction with the platform’s ability to deliver on its promises.
What customers said:
- „Very fast delivery.“
„Very fast delivery.“
Original„entrega muito rapida“
- „Deliveries work well and the variety of options is great.“
„Deliveries work well and the variety of options is great.“
Original„As entregas funcionam bem e a variedade de opções é ótima.“
Reviews about UaiRango billing & payment
60 mentions · 0% positive · 98% negative
UaiRango's billing and payment system has received 58 negative mentions out of 59 total references, with no positive feedback recorded. Sentiment has remained consistently poor. A 4.6-star rating in February 2026 was an isolated improvement and not sustained. Major complaints include failed transactions, unprocessed refunds, and unauthorized charges. Issues with payment confirmation, cancellations without refunds, and data security persist. The system shows ongoing instability. Ratings dropped sharply to 1 star in July 2026. Core billing problems remain unresolved, continuing to erode customer trust.
What customers said:
- „I made the Pix payment twice.“
„I made the Pix payment twice.“
Original„Fiz o pagamento do Pix duas vezes“
- „Order not delivered and Pix payment not refunded by the Uairango app.“
„Order not delivered and Pix payment not refunded by the Uairango app.“
Original„Pedido não entregue e valor do Pix não estornado pelo aplicativo Uairango“
Reviews about UaiRango communication
42 mentions · 5% positive · 86% negative
Reviewers report communication issues with UaiRango as a major pain point, with 36 of 42 mentions expressing dissatisfaction. The sentiment turned negative starting in late 2025 and worsened through 2026. Users cite lack of timely updates, unresponsive support, and poor coordination between customers, restaurants, and delivery staff. A few praise the app’s interface and occasional promotions, but these positives are outweighed by complaints about missing notifications, failed deliveries with no follow-up, and no access to human representatives. Satisfaction declined steadily, falling from moderate levels in early 2025 to near-zero by mid-2026. Only two reviews offer clear praise, and both include suggestions for improvement.
What customers said:
- „Also, the Instagram profile is very good and fun, and there are always coupons!“
„Also, the Instagram profile is very good and fun, and there are always coupons!“
Original„Além disso o perfil no Instagram é muito bom e divertido, e sempre tem cupons!“
- „the initiatives that help charities“
„the initiatives that help charities“
Original„as ações que ajudam instituições“
Reviews about UaiRango value for money
41 mentions · 68% positive · 29% negative
UaiRango received 29 positive mentions and 12 negative mentions about value for money, showing a majority of positive sentiment. Early 2025 reviews were consistently critical, but ratings improved by late 2025 and early 2026. In December 2025, 14 reviews gave the app a 4.71-star rating. A sharp drop in ratings occurred in 2026, with multiple 1-star reviews citing delivery failures, unapplied discounts, and poor customer support. Despite these issues, many users continue to value the app for its frequent and impactful discount offers, indicating that perceived value remains closely linked to promotional benefits.
What customers said:
- „There's a coupon every week that really helps out“
„There's a coupon every week that really helps out“
Original„todo semana tem cupom que já dá aquela ajudinha“
- „the coupons are my favorite part“
„the coupons are my favorite part“
Original„os cupons que em minha parte é minha coisa favorita“
Reviews about UaiRango returns & refunds
28 mentions · 0% positive · 100% negative
UaiRango’s returns and refunds process has drawn 30 negative reviews, all expressing dissatisfaction. Sentiment has remained consistently poor, with a sharp decline in satisfaction over time despite brief improvements in early 2026. Early 2025 reviews showed mixed feedback, but by mid-2026, the average rating dropped to 1★ across multiple months. Customers report failed refunds, unresponsive support, and canceled orders without compensation. Common complaints include payments not being reversed after cancellations, lack of communication, and technical issues preventing proper refunds. Even when refunds are issued, many are delayed or incomplete. The pattern indicates systemic issues in how UaiRango handles post-purchase disputes, with no evidence of positive experiences in this category.
What customers said:
- „Order not delivered and refund not processed after a long wait and communication failure.“
„Order not delivered and refund not processed after a long wait and communication failure.“
Original„Pedido não entregue e estorno não realizado após longa espera e falha na comunicação“
- „Order cancelled with a false claim.“
„Order cancelled with a false claim.“
Original„Pedido cancelado com alegação [Editado pelo Reclame Aqui]“
UaiRango review sources, coverage and method
The overall 3.1 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.5 / 5 | 393 | 59.9% | View profile ↗ | |
| Apple App Store | 4.2 / 5 | 124 | 18.9% | View profile ↗ | |
| Reclame Aqui | 2.8 / 5 | 123 | 18.8% | View profile ↗ | |
| Google Play | 2.3 / 5 | 16 | 2.4% | View profile ↗ | |
| Weighted overall | 3.1 / 5 | 656 | 100% | ||
Period covered: 2024-09 – 2026-09. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 393 reviews
- Apple App Store : 124 reviews
- Reclame Aqui : 123 reviews
- Google Play : 16 reviews
Period covered: Sept 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Reclame Aqui hosts consumer complaints, not star reviews — this data reflects grievances and how the company resolves them, and skews negative by design.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). UaiRango Reviews October 2026 – 3.1/5 from 656 reviews. Retrieved 7 October 2026 from https://citatio.ai/uairango-reviews/
Data verifiable via our public audit log: Methodology · Transparency