Threema Reviews & Ratings 2026
- Quality(502)
- Ordering & website(167)
- Communication(143)
- Customer service(121)
- Value for money(59)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Threema: 6,412 reviews across 6 platforms, giving you a complete, evidence-based view of Threema's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 6412 reviews on 6 portals, Threema averages 3.5 out of 5 stars.
- Customers rate Value for money most positively (84 of 159 mentions positive).
- Billing & payment draws the most criticism (23 of 26 mentions negative).
SWOT summary
Strengths
- Value for money: 52% positive across 159 mentions
Weaknesses
- Billing & payment: 88% negative across 26 mentions
- Returns & refunds: 85% negative across 33 mentions
- Ordering & website: 77% negative across 227 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in value for money in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.9 / 5 | 3,338 | 52.1% | View profile ↗ | |
| Apple App Store | 3.7 / 5 | 2,337 | 36.4% | View profile ↗ | |
| Google Play | 3.6 / 5 | 601 | 9.4% | View profile ↗ | |
| Apple App Store | 3.0 / 5 | 119 | 1.9% | View profile ↗ | |
| Google Play | 4.6 / 5 | 12 | 0.2% | View profile ↗ | |
| Trustpilot | 3.2 / 5 | 5 | 0.1% | View profile ↗ | |
| Weighted overall | 3.5 / 5 | 6,412 | 100% | ||
What this analysis covers
- Google Play : 3,338 reviews
- Apple App Store : 2,337 reviews
- Google Play : 601 reviews
- Apple App Store : 119 reviews
- Google Play : 12 reviews
- Trustpilot : 5 reviews
Period covered: Dec 2012 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality1033× mentions
488positive502negativeAcross 1033 mentions, 46% of Quality feedback is positive and 50% negative. That makes Quality a common pain point.
Customer service279× mentions
123positive121negativeAcross 279 mentions, 41% of Customer service feedback is positive and 46% negative. That makes Customer service a mixed area.
Communication232× mentions
65positive143negativeAcross 232 mentions, 28% of Communication feedback is positive and 62% negative. That makes Communication a common pain point.
Ordering & website227× mentions
32positive167negativeAcross 227 mentions, 13% of Ordering & website feedback is positive and 77% negative. That makes Ordering & website a common pain point.
Value for money159× mentions
84positive59negativeAcross 159 mentions, 52% of Value for money feedback is positive and 36% negative. That makes Value for money largely positive.
Durability87× mentions
34positive50negativeAcross 87 mentions, 39% of Durability feedback is positive and 57% negative. That makes Durability a common pain point.
Delivery54× mentions
16positive12negativeAcross 54 mentions, 27% of Delivery feedback is positive and 19% negative. That makes Delivery a mixed area.
Returns & refunds33× mentions
2positive29negativeAcross 33 mentions, 4% of Returns & refunds feedback is positive and 85% negative. That makes Returns & refunds a common pain point.
Billing & payment26× mentions
2positive23negativeAcross 26 mentions, 10% of Billing & payment feedback is positive and 88% negative. That makes Billing & payment a common pain point.
Fit & sizing26× mentions
7positive15negativeAcross 26 mentions, 19% of Fit & sizing feedback is positive and 71% negative. That makes Fit & sizing a common pain point.
Packaging5× mentions
1positive2negativeAcross 5 mentions, 17% of Packaging feedback is positive and 38% negative. That makes Packaging a mixed area.
Material3× mentions
0positive1negativeAcross 3 mentions, 0% of Material feedback is positive and 59% negative. That makes Material a common pain point.
Themes over time
Data as table
| Month | Quality | Customer service | Communication | Ordering & website | Value for money | Durability |
|---|---|---|---|---|---|---|
| 2025-09 | 3.8 | 3.2 | 2.9 | 2.6 | 4.5 | 3.0 |
| 2025-10 | 3.5 | 3.6 | 2.7 | 2.1 | 2.3 | 3.0 |
| 2025-11 | 2.9 | 3.8 | 3.2 | 3.0 | 3.9 | 2.0 |
| 2025-12 | 3.1 | 1.7 | 2.9 | 2.3 | 3.4 | 2.8 |
| 2026-01 | 3.7 | 3.6 | 2.3 | 2.6 | 3.8 | 2.0 |
| 2026-02 | 3.2 | 3.1 | 1.9 | 2.3 | 2.8 | 3.0 |
| 2026-03 | 2.8 | 2.9 | 3.1 | 1.9 | 4.1 | 3.8 |
| 2026-04 | 3.5 | 3.4 | 3.4 | 2.4 | 2.3 | 3.3 |
| 2026-05 | 3.3 | 3.7 | 2.7 | 3.0 | 5.0 | 2.3 |
| 2026-06 | 3.4 | 3.6 | 2.5 | 2.7 | 4.1 | 4.0 |
| 2026-07 | 3.5 | 3.5 | 3.9 | 2.7 | 4.6 | 3.8 |
| 2026-08 | 3.1 | 3.3 | 2.7 | 2.0 | 5.0 | 3.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.65 | 94 |
| 2025-10 | 3.60 | 104 |
| 2025-11 | 3.26 | 99 |
| 2025-12 | 3.38 | 106 |
| 2026-01 | 3.77 | 111 |
| 2026-02 | 3.54 | 94 |
| 2026-03 | 3.38 | 125 |
| 2026-04 | 3.75 | 114 |
| 2026-05 | 3.45 | 128 |
| 2026-06 | 3.24 | 93 |
| 2026-07 | 3.60 | 129 |
| 2026-08 | 3.16 | 92 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 53% | 10% | 37% | 94 |
| 2025-10 | 47% | 19% | 34% | 104 |
| 2025-11 | 44% | 11% | 44% | 99 |
| 2025-12 | 46% | 15% | 39% | 106 |
| 2026-01 | 54% | 20% | 26% | 111 |
| 2026-02 | 50% | 10% | 40% | 94 |
| 2026-03 | 50% | 5% | 46% | 125 |
| 2026-04 | 59% | 11% | 31% | 114 |
| 2026-05 | 41% | 16% | 43% | 128 |
| 2026-06 | 43% | 12% | 45% | 93 |
| 2026-07 | 53% | 11% | 36% | 129 |
| 2026-08 | 45% | 8% | 48% | 92 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I wish I could pin messages though.“
„It's still new but has most of what I want.“
„No new Threema version is available which gets to thinking if the right emphasis on security and customers are being kept in mind.“
„contacted support but to no avail“
„system keeps crashing“
„Fast, secure and easy to use.“
„I can't renew or but another license either.“
„Unfortunately now I can't create another ID and can't use the app.“
What Reddit users say about Threema
Additional source: 7 Reddit discussions about Threema reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Threema is actually quite popular in Germany & Switzerland“
„Just curious—is it better than Telegram or the many other options out there?“
„Disastrous Group Management: Managing a group on Threema is a nightmare“
„I am a telegram lover because I see it as a supertool.“
„Where can I find real and reliable privacy tests of Threema against other such apps?“
Frequently asked questions
How do customers rate Threema overall?
Threema averages 3.5 out of 5 stars across 6412 analyzed reviews on 6 portals.
Cite this page
Citatio (2026). Threema Reviews 2026 – 3.5/5 from 6,412 reviews. Retrieved 19 August 2026 from https://citatio.ai/threema-reviews/
Data verifiable via our public audit log: Methodology · Transparency