How is the quality of Sunrise?
Reviewers overwhelmingly report dissatisfaction with Sunrise’s quality, particularly regarding technical reliability and performance. Out of 224 mentions, 195 are negative, with only 20 positive, indicating a strong negative trend. Customers frequently cite app crashes, connection failures, and recurring issues after software updates. While there are occasional positive remarks about basic functionality and ease of use, these are overshadowed by consistent complaints about instability. The overall sentiment has fluctuated slightly over time, with brief improvements in late 2025 and mid-2026, but a sharp decline in early 2026, especially in April and June, when ratings dropped to 2.76 and 3.1 respectively. This suggests that recent updates or service changes have worsened the user experience for many.
What customers praise
A small number of users praise Sunrise for its core functionality and intuitive design. They note that the app works as expected and allows for customizable settings. Some appreciate the ability to manage their home network and find the interface easy to navigate. These positive experiences are often tied to moments when the service functions without issues, though they are described as rare.
What customers said:
- „It works, it does exactly what it says“
- „The app's performance is improving day by day!“
„The app's performance is improving day by day!“
Original„La performance dell’app migliora di giorno in giorno!“
- „the range of channels and features is top-notch.“
„the range of channels and features is top-notch.“
Original„das Angebot an Sendern und Funktionen ist top.“
Common complaints
The most common complaints center on app instability, frequent crashes, and connection failures. Users report that the app often fails to load, crashes during live TV, or does not respond at all. Many mention recurring login issues and server outages, with some stating the service is unusable for extended periods. Problems are especially frequent after software updates, with several users noting that the app stopped working entirely after a recent upgrade.
What customers said:
- „You really should test your updates better“
„You really should test your updates better“
Original„Il faudrait tout de même mieux tester vos MAJ“
- „The internet connection is so bad“
„The internet connection is so bad“
Original„So schlechte Internet Verbindung ist“
- „This app is so unstable.“
„This app is so unstable.“
Original„Diese App ist so instabil“
How it has changed over time
Quality has shown a clear downward trend since mid-2026, with ratings dropping sharply in April and June. The highest rating in the period was 4.15 in November 2025, but this was followed by a steady decline. The drop in April 2026, to 2.76, coincides with multiple reports of app failures and update-related issues. Despite a brief recovery in July and August, the overall pattern shows increasing instability, suggesting that recent changes have negatively impacted service quality.
What customers said:
- „I can no longer watch anything live or from the beginning.“
„I can no longer watch anything live or from the beginning.“
Original„je ne peux plus rien regarder en direct ou depuis le début“
- „the video stream freezes“
„the video stream freezes“
Original„il flusso video si blocca“
- „The app is working really good.“
Practical takeaways
For users considering Sunrise, the current quality issues suggest caution. While the service can work when stable, frequent outages and app crashes make it unreliable for regular use. The lack of basic features like Dolby audio and a recovery option for deleted recordings is a notable drawback. If you rely on consistent access to live TV or recordings, the current state of the service may not meet expectations.
What customers said:
- „It still doesn't offer Dolby multi-channel sound.“
„It still doesn't offer Dolby multi-channel sound.“
Original„bietet sie immer noch keinen Dolby Mehrkanalton“
- „The recording didn't happen even though it's a new episode (number 137).“
„The recording didn't happen even though it's a new episode (number 137).“
Original„l’enregistrement ne se fait pas alors qu’il s’agit d’un nouvel épisode (donc 137)“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.57 | 23 |
| 2025-10 | 3.41 | 22 |
| 2025-11 | 4.15 | 26 |
| 2025-12 | 3.19 | 16 |
| 2026-01 | 3.70 | 37 |
| 2026-02 | 3.48 | 25 |
| 2026-03 | 3.50 | 30 |
| 2026-04 | 2.76 | 34 |
| 2026-05 | 3.54 | 28 |
| 2026-06 | 3.10 | 29 |
| 2026-07 | 4.04 | 26 |
| 2026-08 | 3.93 | 15 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 57% | 4% | 39% | 23 |
| 2025-10 | 50% | 0% | 50% | 22 |
| 2025-11 | 69% | 4% | 27% | 26 |
| 2025-12 | 56% | 0% | 44% | 16 |
| 2026-01 | 59% | 5% | 35% | 37 |
| 2026-02 | 60% | 4% | 36% | 25 |
| 2026-03 | 53% | 10% | 37% | 30 |
| 2026-04 | 32% | 12% | 56% | 34 |
| 2026-05 | 61% | 0% | 39% | 28 |
| 2026-06 | 52% | 0% | 48% | 29 |
| 2026-07 | 69% | 8% | 23% | 26 |
| 2026-08 | 73% | 0% | 27% | 15 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Sunrise should at least give customers a choice: power on directly to TV or power on to the Home screen.“
„Frequent connection problems despite stable Wi-Fi“
„Important features are missing, such as filtering or sorting channels“
„Resume playback“
„No longer works on iPad with iOS 26.x“
„the internet/TV service failed“
„the new router did not work Neither“
„It has become terrible.“
What Reddit users discuss
Below are extracts from Reddit which discuss quality in more detail - each linked to the original thread.
„Sunrise ist deutlich schlechter in der Abdeckung von abgelegenen Orten“
„für Orte mit vielen Kunden (wie Bahnhöfe)“
„Why sunrise 4g/5g is so awful near Zurich Hb?“
Cite this page
Citatio (2026). Sunrise Quality: customer reviews 2026. Retrieved 17 August 2026 from https://citatio.ai/sunrise-reviews/quality/
Data verifiable via our public audit log: Methodology · Transparency