Sunrise Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Sunrise: 642 reviews across 4 platforms, giving you a complete, evidence-based view of Sunrise's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 642 reviews on 4 portals, Sunrise averages 2.1 out of 5 stars.
- Customers rate Fit & sizing most positively (4 of 7 mentions positive).
- Returns & refunds draws the most criticism (8 of 8 mentions negative).
What changed in August 2026
In August 2026, 38 new reviews were analyzed; the average rating moved from 2.4 to 1.8 stars.
- New reviews
- 38
- Average rating
- 1.8/5 (2.4 ↓)
- Positive share
- 13% (23% ↓)
Most-discussed themes
- Customer service — +1 vs prior month
- Quality — +5 vs prior month
- Billing & payment — +5 vs prior month
- Ordering & website — +5 vs prior month
- Communication — +3 vs prior month
What AI assistants say about Sunrise
based on 70 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Returns & refunds: 100% negative across 8 mentions
- Billing & payment: 99% negative across 59 mentions
- Communication: 99% negative across 47 mentions
Opportunities
- Address returns & refunds to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of returns & refunds could deter new customers
Reviews by portal
The overall 2.1 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 1.7 / 5 | 303 | 47.2% | View profile ↗ | |
| Apple App Store | 2.5 / 5 | 156 | 24.3% | View profile ↗ | |
| Apple App Store | 2.4 / 5 | 146 | 22.7% | View profile ↗ | |
| Trustpilot | 1.5 / 5 | 37 | 5.8% | View profile ↗ | |
| Weighted overall | 2.1 / 5 | 642 | 100% | ||
What this analysis covers
- Apple App Store : 303 reviews
- Apple App Store : 156 reviews
- Apple App Store : 146 reviews
- Trustpilot : 37 reviews
Period covered: Aug 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality230× mentions
21positive200negativeAcross 230 mentions, 10% of Quality feedback is positive and 86% negative. That makes Quality a common pain point.
Customer service183× mentions
18positive157negativeAcross 183 mentions, 11% of Customer service feedback is positive and 84% negative. That makes Customer service a common pain point.
Ordering & website94× mentions
9positive76negativeAcross 94 mentions, 8% of Ordering & website feedback is positive and 81% negative. That makes Ordering & website a common pain point.
Billing & payment59× mentions
2positive57negativeAcross 59 mentions, 1% of Billing & payment feedback is positive and 99% negative. That makes Billing & payment a common pain point.
Communication47× mentions
0positive46negativeAcross 47 mentions, 0% of Communication feedback is positive and 99% negative. That makes Communication a common pain point.
Value for money33× mentions
2positive27negativeAcross 33 mentions, 4% of Value for money feedback is positive and 86% negative. That makes Value for money a common pain point.
Delivery24× mentions
3positive14negativeAcross 24 mentions, 13% of Delivery feedback is positive and 56% negative. That makes Delivery a common pain point.
Durability15× mentions
0positive13negativeAcross 15 mentions, 0% of Durability feedback is positive and 82% negative. That makes Durability a common pain point.
Returns & refunds8× mentions
0positive8negativeAcross 8 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.
Fit & sizing7× mentions
4positive3negativeAcross 7 mentions, 49% of Fit & sizing feedback is positive and 51% negative. That makes Fit & sizing a common pain point.
Packaging1× mentions
0positive1negativeAcross 1 mentions, 0% of Packaging feedback is positive and 100% negative. That makes Packaging a common pain point.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Billing & payment | Communication | Value for money |
|---|---|---|---|---|---|---|
| 2025-03 | - | - | - | 1.0 | 1.0 | - |
| 2025-04 | - | - | - | 1.0 | - | - |
| 2025-05 | - | - | - | 1.0 | - | - |
| 2025-07 | - | - | - | - | 2.5 | 2.0 |
| 2025-08 | - | - | - | - | 1.5 | 1.0 |
| 2025-09 | - | - | 2.1 | 1.0 | 1.5 | - |
| 2025-10 | 2.5 | 1.4 | 1.8 | 1.0 | - | 1.0 |
| 2025-11 | 2.8 | 1.0 | 1.7 | 1.0 | 2.0 | 1.0 |
| 2025-12 | 1.0 | 1.7 | 2.5 | 1.0 | 1.0 | 1.0 |
| 2026-01 | 2.4 | 1.2 | 2.6 | - | - | - |
| 2026-02 | 2.0 | 1.0 | - | - | 1.0 | - |
| 2026-03 | 2.0 | 1.3 | 2.3 | - | - | 2.0 |
| 2026-04 | 1.8 | 1.8 | 3.0 | 1.5 | 1.7 | 1.3 |
| 2026-05 | 1.7 | 1.0 | 2.0 | 1.1 | 1.0 | 1.6 |
| 2026-06 | 1.4 | 1.9 | 1.8 | 1.5 | 1.0 | 1.3 |
| 2026-07 | 2.0 | 2.5 | 5.0 | 2.7 | 1.0 | 1.0 |
| 2026-08 | 1.7 | 1.3 | 1.3 | 1.0 | 1.2 | 1.0 |
| 2026-09 | 2.0 | 1.5 | 1.0 | - | - | 1.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.09 | 23 |
| 2025-11 | 2.29 | 14 |
| 2025-12 | 1.61 | 18 |
| 2026-01 | 2.59 | 22 |
| 2026-02 | 2.63 | 24 |
| 2026-03 | 2.30 | 23 |
| 2026-04 | 2.40 | 40 |
| 2026-05 | 1.91 | 34 |
| 2026-06 | 2.25 | 32 |
| 2026-07 | 2.40 | 30 |
| 2026-08 | 1.76 | 38 |
| 2026-09 | 2.25 | 8 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 17% | 4% | 78% | 23 |
| 2025-11 | 14% | 7% | 79% | 14 |
| 2025-12 | 6% | 6% | 89% | 18 |
| 2026-01 | 18% | 18% | 64% | 22 |
| 2026-02 | 25% | 17% | 58% | 24 |
| 2026-03 | 22% | 9% | 70% | 23 |
| 2026-04 | 23% | 10% | 68% | 40 |
| 2026-05 | 15% | 0% | 85% | 34 |
| 2026-06 | 22% | 3% | 75% | 32 |
| 2026-07 | 23% | 0% | 77% | 30 |
| 2026-08 | 13% | 5% | 82% | 38 |
| 2026-09 | 13% | 13% | 75% | 8 |
Customer voices
Short excerpts - full reviews are available at the original source.
„No support email address available“
„they demand another Swiss number for 2FA“
„their website says quick, easy temporary local SIM service“
„Was holidaying in Switzerland for a week“
„Gives a server issue error most of the time.“
„Doesn't work at all.“
„iPad rotates the screen even when it is locked“
„I have devices that only work with 2.4 GHz!“
What Reddit users say about Sunrise
Additional source: 9 Reddit discussions about Sunrise reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Their support doesn't exist“
„Sunrise is part of Liberty Global . A company controlled from the US.“
„We are extremely happy with Sunrise.“
„Sunrise extended my contract without consent“
„Why sunrise 4g/5g is so awful near Zurich Hb?“
„I've had this problem for months where my 5G doesn't work“
Frequently asked questions
How do customers rate Sunrise overall?
Sunrise averages 2.1 out of 5 stars across 642 analyzed reviews on 4 portals.
Cite this page
Citatio (2026). Sunrise Reviews September 2026 – 2.1/5 from 642 reviews. Retrieved 7 September 2026 from https://citatio.ai/sunrise-reviews/
Data verifiable via our public audit log: Methodology · Transparency