Sunrise Reviews & Ratings 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Sunrise: 612 reviews across 4 platforms, giving you a complete, evidence-based view of Sunrise's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 612 reviews on 4 portals, Sunrise averages 2.2 out of 5 stars.
- Customers rate Fit & sizing most positively (4 of 8 mentions positive).
- Returns & refunds draws the most criticism (8 of 8 mentions negative).
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Returns & refunds: 100% negative across 8 mentions
- Billing & payment: 99% negative across 56 mentions
- Communication: 98% negative across 47 mentions
Opportunities
- Address returns & refunds to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of returns & refunds could deter new customers
Reviews by portal
The overall 2.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 1.7 / 5 | 287 | 46.9% | View profile ↗ | |
| Apple App Store | 2.4 / 5 | 153 | 25% | View profile ↗ | |
| Apple App Store | 2.5 / 5 | 141 | 23% | View profile ↗ | |
| Trustpilot | 1.6 / 5 | 31 | 5.1% | View profile ↗ | |
| Weighted overall | 2.2 / 5 | 612 | 100% | ||
What this analysis covers
- Apple App Store : 287 reviews
- Apple App Store : 153 reviews
- Apple App Store : 141 reviews
- Trustpilot : 31 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality224× mentions
20positive195negativeAcross 224 mentions, 10% of Quality feedback is positive and 85% negative. That makes Quality a common pain point.
Customer service178× mentions
19positive151negativeAcross 178 mentions, 12% of Customer service feedback is positive and 83% negative. That makes Customer service a common pain point.
Ordering & website91× mentions
11positive71negativeAcross 91 mentions, 10% of Ordering & website feedback is positive and 77% negative. That makes Ordering & website a common pain point.
Billing & payment56× mentions
3positive53negativeAcross 56 mentions, 1% of Billing & payment feedback is positive and 99% negative. That makes Billing & payment a common pain point.
Communication47× mentions
0positive46negativeAcross 47 mentions, 0% of Communication feedback is positive and 98% negative. That makes Communication a common pain point.
Value for money29× mentions
2positive23negativeAcross 29 mentions, 5% of Value for money feedback is positive and 83% negative. That makes Value for money a common pain point.
Delivery23× mentions
3positive13negativeAcross 23 mentions, 17% of Delivery feedback is positive and 52% negative. That makes Delivery a common pain point.
Durability15× mentions
0positive13negativeAcross 15 mentions, 0% of Durability feedback is positive and 81% negative. That makes Durability a common pain point.
Returns & refunds8× mentions
0positive8negativeAcross 8 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.
Fit & sizing8× mentions
4positive4negativeAcross 8 mentions, 49% of Fit & sizing feedback is positive and 51% negative. That makes Fit & sizing a common pain point.
Packaging1× mentions
0positive1negativeAcross 1 mentions, 0% of Packaging feedback is positive and 100% negative. That makes Packaging a common pain point.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Billing & payment | Communication | Value for money |
|---|---|---|---|---|---|---|
| 2025-03 | - | - | - | 1.0 | 1.0 | - |
| 2025-04 | - | - | - | 1.0 | - | - |
| 2025-05 | - | - | - | 1.0 | - | - |
| 2025-06 | - | - | - | - | - | 1.0 |
| 2025-07 | - | - | - | - | 2.5 | 2.0 |
| 2025-08 | - | - | 3.5 | - | 1.5 | 1.0 |
| 2025-09 | 1.9 | 1.6 | 2.1 | 1.0 | 1.5 | - |
| 2025-10 | 2.5 | 1.4 | 1.8 | 1.0 | - | 1.0 |
| 2025-11 | 2.8 | 1.0 | 1.7 | 1.0 | 2.0 | 1.0 |
| 2025-12 | 1.0 | 1.7 | 2.5 | 1.0 | 1.0 | 1.0 |
| 2026-01 | 2.4 | 1.2 | 2.6 | - | - | - |
| 2026-02 | 2.0 | 1.0 | - | - | 1.0 | - |
| 2026-03 | 2.0 | 1.3 | 2.3 | - | - | 2.0 |
| 2026-04 | 1.8 | 1.8 | 3.0 | 1.5 | 1.7 | 1.3 |
| 2026-05 | 1.7 | 1.0 | 2.0 | 1.1 | 1.0 | 1.6 |
| 2026-06 | 1.4 | 1.9 | 1.8 | 1.5 | 1.0 | 1.3 |
| 2026-07 | 2.0 | 2.5 | 5.0 | 2.7 | 1.0 | 1.0 |
| 2026-08 | 1.0 | 1.5 | 1.5 | 1.0 | 1.3 | 1.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.23 | 26 |
| 2025-10 | 2.09 | 23 |
| 2025-11 | 2.29 | 14 |
| 2025-12 | 1.61 | 18 |
| 2026-01 | 2.59 | 22 |
| 2026-02 | 2.63 | 24 |
| 2026-03 | 2.30 | 23 |
| 2026-04 | 2.40 | 40 |
| 2026-05 | 1.91 | 34 |
| 2026-06 | 2.25 | 32 |
| 2026-07 | 2.40 | 30 |
| 2026-08 | 1.81 | 16 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 15% | 12% | 73% | 26 |
| 2025-10 | 17% | 4% | 78% | 23 |
| 2025-11 | 14% | 7% | 79% | 14 |
| 2025-12 | 6% | 6% | 89% | 18 |
| 2026-01 | 18% | 18% | 64% | 22 |
| 2026-02 | 25% | 17% | 58% | 24 |
| 2026-03 | 22% | 9% | 70% | 23 |
| 2026-04 | 23% | 10% | 68% | 40 |
| 2026-05 | 15% | 0% | 85% | 34 |
| 2026-06 | 22% | 3% | 75% | 32 |
| 2026-07 | 23% | 0% | 77% | 30 |
| 2026-08 | 19% | 0% | 81% | 16 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Doesn't work at all.“
„the status was removed with the explanation that my current subscriptions are already “very advantageous”.“
„I’ve been meaning to cancel my contract with them for half a year now.“
„When I mentioned I'd leave feedback, they closed the chat with no goodbye“
„Offered help, then told they can't help“
„I have devices that only work with 2.4 GHz!“
„Unfortunately, frequent server outages.“
„If it even works.“
What Reddit users say about Sunrise
Additional source: 9 Reddit discussions about Sunrise reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Their support doesn't exist“
„Sunrise is part of Liberty Global . A company controlled from the US.“
„We are extremely happy with Sunrise.“
„Sunrise extended my contract without consent“
„Why sunrise 4g/5g is so awful near Zurich Hb?“
„I've had this problem for months where my 5G doesn't work“
Frequently asked questions
How do customers rate Sunrise overall?
Sunrise averages 2.2 out of 5 stars across 612 analyzed reviews on 4 portals.
Cite this page
Citatio (2026). Sunrise Reviews 2026 – 2.2/5 from 612 reviews. Retrieved 21 August 2026 from https://citatio.ai/sunrise-reviews/
Data verifiable via our public audit log: Methodology · Transparency