How is the ordering & website of Sunrise?
Reviewers report widespread frustration with Sunrise’s ordering process and website experience, with 72 negative mentions out of 92 total. The sentiment has remained largely negative over time, with most feedback highlighting persistent technical issues, poor usability, and unreliable app performance. While a small number of users praise the app’s simplicity and clarity, these positive voices are outweighed by consistent complaints about login failures, slow loading, and unresponsive interfaces. The overall trend shows a pattern of instability, with brief improvements in early 2026, such as a spike to 4.5★ in February and July, followed by sharp declines, including a low of 1.33★ in August 2026. This suggests that any progress was short-lived, and core problems continue to affect user satisfaction.
What customers praise
A few users appreciate the app’s straightforward design and ease of use. They describe it as clear, intuitive, and well-organized, with one reviewer calling it 'absolutely super' and another praising its simplicity and stability. Some also value the ability to manage connected devices and the improved functionality in recent updates. These positive experiences, while rare, highlight that the app can work well when functioning properly.
What customers said:
- „Very easy to use“
„Very easy to use“
Original„Très simple d’utilisation“
- „Easy to use“
„Easy to use“
Original„Facile d’utilisation“
- „The app works perfectly, is well-organized, and easy to use.“
„The app works perfectly, is well-organized, and easy to use.“
Original„APP funktioniert einwandfrei ist übersichtlich und einfach aufgebaut.“
Common complaints
Customers frequently report login failures, slow or non-responsive apps, and difficulty accessing accounts. Many mention that the app crashes, fails to load, or requires repeated attempts to function. Issues with device management, such as the inability to delete old devices or manage Wi-Fi settings directly, are also common. The website and app are criticized for being outdated, poorly organized, and hiding key information like contract details.
What customers said:
- „The app doesn't work at all on some days, or is very slow.“
„The app doesn't work at all on some days, or is very slow.“
Original„APP funktioniert an manchen Tagen gar nicht oder nur sehr langsam.“
- „Sorry, we cannot see your network.“
„Sorry, we cannot see your network.“
Original„sorry wir sehen dein Netzwerk nicht“
- „No scroll bar on the desktop app (MS).“
„No scroll bar on the desktop app (MS).“
Original„keine Scrolling-Leiste auf Desktop App (MS)“
How it has changed over time
The user experience has shown significant volatility. After a low of 1.33★ in August 2026, the rating briefly improved to 4.5★ in February and July, suggesting temporary fixes or updates. However, these gains did not last, and the rating dropped again in subsequent months. The pattern indicates that improvements were not sustained, and underlying issues, like login failures and app crashes, reemerged. The fluctuating ratings reflect inconsistent performance rather than steady progress.
What customers said:
- „Scrolling is tedious“
„Scrolling is tedious“
Original„Scrolling ist mühsam“
- „Everything is tightly preconfigured.“
„Everything is tightly preconfigured.“
Original„Alles ist eng vorkonfiguriert“
- „This app doesn't allow for any personal organization.“
„This app doesn't allow for any personal organization.“
Original„Cette app ne permet aucune organisation personnelle“
Practical takeaways
Users should expect frequent technical issues when using Sunrise’s website or app, especially for login, device management, and accessing account details. The app’s design is seen as outdated, and key features like Wi-Fi password changes or replay downloads are missing. While some recent updates have improved stability, problems return quickly. For now, customers may need to rely on alternative methods for managing services, and should prepare for delays or disruptions when using the digital tools.
What customers said:
- „Being able to create folders to sort and organize recordings would be a big plus.“
„Being able to create folders to sort and organize recordings would be a big plus.“
Original„Pouvoir créer des dossiers afin de trier et organiser les enregistrements serait un grand plus“
- „Unfortunately, you have to search for a long time to find your contract information.“
„Unfortunately, you have to search for a long time to find your contract information.“
Original„Leider muss man für seine Vertragsinformationen lange suchen.“
- „handy for managing connected devices“
„handy for managing connected devices“
Original„pratique pour gérer les appareils connectés“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.33 | 9 |
| 2025-10 | 2.00 | 7 |
| 2025-11 | 2.20 | 5 |
| 2025-12 | 3.33 | 3 |
| 2026-01 | 3.67 | 9 |
| 2026-02 | 4.50 | 2 |
| 2026-03 | 3.56 | 9 |
| 2026-04 | 2.33 | 3 |
| 2026-05 | 2.00 | 4 |
| 2026-06 | 1.83 | 6 |
| 2026-07 | 4.50 | 2 |
| 2026-08 | 1.33 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 11% | 11% | 78% | 9 |
| 2025-10 | 14% | 14% | 71% | 7 |
| 2025-11 | 20% | 20% | 60% | 5 |
| 2025-12 | 33% | 33% | 33% | 3 |
| 2026-01 | 56% | 22% | 22% | 9 |
| 2026-02 | 50% | 50% | 0% | 2 |
| 2026-03 | 44% | 11% | 44% | 9 |
| 2026-04 | 0% | 33% | 67% | 3 |
| 2026-05 | 25% | 0% | 75% | 4 |
| 2026-06 | 0% | 17% | 83% | 6 |
| 2026-07 | 50% | 0% | 50% | 2 |
| 2026-08 | 0% | 0% | 100% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I can no longer log out of the app.“
„Customer support informed me I had 2 weeks left to cancel my contract.“
„the cancellation period had elapsed and my contract had been automatically renewed for another full year.“
„I haven't been able to access your app for weeks now.“
„I can't log in!“
„Old devices that are no longer in use should be deletable in the Connect app.“
„Change subscription: What's your name? What's your birthday?“
„Cancel subscription: What's your name? What's your birthday? What's your address?“
Cite this page
Citatio (2026). Sunrise Ordering & website: customer reviews 2026. Retrieved 17 August 2026 from https://citatio.ai/sunrise-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency