How is the delivery of Sunrise?
Reviewers report that Sunrise’s delivery service has been a persistent source of frustration, with 13 negative mentions out of 23 total reviews, far outweighing the three positive ones. The overall sentiment has remained largely negative over the past year, with multiple customers reporting delayed or missing deliveries, including phones, routers, and modems. Several reviews highlight that promised delivery timelines were not met, and in some cases, customers received bills for items they never got. While there are occasional positive notes, such as one reviewer calling it the 'best solution' and another praising the TV service, these are rare and do not reflect the broader experience. The trend shows a consistent pattern of dissatisfaction, particularly from late 2025 through mid-2026, with only brief improvements in early 2026 and a return to low ratings by mid-2026. The few positive experiences appear isolated and do not counterbalance the widespread complaints about delivery reliability and communication.
What customers praise
Customers praise Sunrise’s delivery when it works, particularly for TV services and payment connections. One reviewer specifically noted satisfaction with the TV Sunrise service, calling the channel selection and features top-notch. Another highlighted that the payment connection process was smooth and reliable. These positive mentions, though limited, suggest that delivery performance is not entirely broken but only functions well in specific, non-core areas.
What customers said:
- „I am very satisfied with the service from TV Sunrise.“
„I am very satisfied with the service from TV Sunrise.“
Original„Ich bin mit dem Service von TV Sunrise sehr zufrieden.“
- „the connection for payments is also great“
„the connection for payments is also great“
Original„die Verbindung zum Zahlen ist auch super“
Common complaints
Common complaints center on delayed or missing deliveries, especially for high-value items like phones and modems. Multiple customers reported paying for products that never arrived, with one stating they paid 570 CHF for a phone that never showed up. Others described being billed for items they never received, calling it 'the honte.' Delivery tracking was also criticized for being inaccurate, with order statuses not reflecting real-time updates. These issues point to systemic failures in logistics and customer communication.
What customers said:
- „Not capable of connecting many devices.“
„Not capable of connecting many devices.“
Original„Nicht fähig viele geräte zu verbinden“
How it has changed over time
Over time, delivery issues have remained consistently negative, with no clear improvement across the timeline. The period from July 2025 to August 2026 shows mostly 1-star ratings, with only brief spikes in satisfaction in January and August 2026. The negative feedback intensified in mid-2026, with two 1-star reviews in each of June, July, and August. This suggests that delivery problems have not been resolved and may have worsened, despite occasional positive outliers.
What customers said:
- „they agreed to terminate immediately my subscription rather than wait for the 3 months’…“
„they agreed to terminate immediately my subscription rather than wait for the 3 months’ notice“
- „Nothing is honored.“
„Nothing is honored.“
Original„Wird nichts eingehalten“
- „A Sunrise consultant tried to sell us something that wasn't feasible just to get us to…“
„A Sunrise consultant tried to sell us something that wasn't feasible just to get us to become/stay customers => reason for cancellation.“
Original„Weil eine Sunriseberaterin uns etwas verkaufen und aufschwatzen wollte was nicht machbar war, nur damit wir Sunrise-Kunden werden/bleiben => Kündigungsgrund.“
Practical takeaways
For customers relying on Sunrise delivery, the key takeaway is to expect delays and verify shipments early. Given the frequency of missing items and inaccurate tracking, it’s wise to follow up with customer service immediately if a delivery is late. Avoiding long-term contracts may also help, as some users felt pressured into multi-year agreements. When possible, consider alternative providers for hardware delivery, especially for critical items like modems or phones.
What customers said:
- „Incredibly bad modem with poor software.“
„Incredibly bad modem with poor software.“
Original„Unglaublich schlechtes Modem mit schlechter Softwsre.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-07 | 3.00 | 1 |
| 2025-08 | 1.00 | 1 |
| 2025-09 | 1.00 | 1 |
| 2025-10 | 1.00 | 1 |
| 2026-01 | 5.00 | 1 |
| 2026-02 | 1.00 | 1 |
| 2026-03 | 4.50 | 2 |
| 2026-04 | 3.00 | 2 |
| 2026-05 | 1.00 | 2 |
| 2026-06 | 1.00 | 2 |
| 2026-07 | 1.00 | 2 |
| 2026-08 | 5.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-07 | 0% | 100% | 0% | 1 |
| 2025-08 | 0% | 0% | 100% | 1 |
| 2025-09 | 0% | 0% | 100% | 1 |
| 2025-10 | 0% | 0% | 100% | 1 |
| 2026-01 | 100% | 0% | 0% | 1 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-03 | 50% | 50% | 0% | 2 |
| 2026-04 | 50% | 50% | 0% | 2 |
| 2026-05 | 0% | 100% | 0% | 2 |
| 2026-06 | 0% | 0% | 100% | 2 |
| 2026-07 | 0% | 0% | 100% | 2 |
| 2026-08 | 100% | 0% | 0% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„your updates as far as paid Bills, are way way way to slow!!“
„I ordered an Apple Watch 11 three weeks ago and have received nothing to date.“
„Product order status is also not up to date.“
„I have been waiting for my modem for two weeks.“
„When you enter the temporary code, it just loads forever.“
„I have now been without fixed-line internet for 2 months.“
„Wi-Fi keeps dropping out“
„I paid 570 CHF for a new phone, but it never arrived.“
Cite this page
Citatio (2026). Sunrise Delivery: customer reviews 2026. Retrieved 17 August 2026 from https://citatio.ai/sunrise-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency