How is the communication of Sunrise?
Reviewers overwhelmingly report poor communication from Sunrise, with 46 negative mentions out of 47 total. Customers describe consistent issues with responsiveness, transparency, and reliability across multiple channels. Many report being ignored after reaching out via email, phone, or app, with no resolution to billing disputes, service problems, or cancellation requests. The tone of complaints has remained consistently negative over time, with only a few neutral or slightly less critical comments. While there was a brief improvement in ratings in late 2025 and early 2026, the trend quickly reverted to low scores, with multiple 1-star reviews in 2026 highlighting ongoing frustration. The overall pattern shows a persistent failure to deliver clear, timely, and effective communication, especially regarding billing, service changes, and customer support access.
What customers praise
Customers frequently praise the app’s interface and basic functionality, with one reviewer noting it was easy to rate after just one day of use. However, this positive feedback is minimal and overshadowed by broader complaints. The app’s design is not a major point of satisfaction compared to the recurring issues with access, performance, and communication. The few positive remarks about the app are isolated and do not reflect overall user sentiment.
What customers said:
- „to rate the app“
„to rate the app“
Original„die App zu bewerten“
Common complaints
The most common complaints center on unresponsive customer service, with users reporting no replies to emails, unanswered phone calls, and inconsistent information. Many describe being charged for services they could not use, while being denied refunds or credit notes despite promises. Billing issues are a major pain point, including unexpected fees, unclear payment tracking, and continued charges after cancellation. Users also report being unable to log out of the app or stop receiving push notifications, even after opting out.
What customers said:
- „iPad rotates the screen even when it is locked“
„iPad rotates the screen even when it is locked“
Original„IPad dreht Bildschirm auch wenn dieser gesperrt wurde“
- „They dont pick up tje phone, they dont answer my messages, emails,“
- „Since invoices are hardly ever sent by mail these days“
„Since invoices are hardly ever sent by mail these days“
Original„Da Rechnungen heutzutage kaum noch per Post verschickt werden“
How it has changed over time
Communication issues have remained consistently poor over time, with no significant improvement despite minor fluctuations in average ratings. The lowest scores occurred in 2025-06, 2025-12, and 2026-05 through 2026-07, indicating a sustained pattern of dissatisfaction. Even during brief improvements in late 2025 and early 2026, the core problems, lack of response, unclear billing, and app access failures, continued to appear in reviews. The repeated nature of these complaints suggests that changes in communication practices have not been effective or long-lasting.
What customers said:
- „The problem has been going on for a while“
„The problem has been going on for a while“
Original„Problem besteht schon länger“
- „Do something!“
„Do something!“
Original„Fate qualcosa!!“
- „Finding available customer support and getting consistent information has been very…“
„Finding available customer support and getting consistent information has been very difficult“
Practical takeaways
Customers should expect delays and lack of clarity when contacting Sunrise, especially regarding billing, cancellations, and service changes. If you are considering a contract, verify all promises in writing and prepare for potential follow-up issues. Avoid relying on the app for critical tasks like logging out or managing payments, as access problems are common. For urgent matters, multiple contact attempts may be necessary, and users should keep records of all interactions.
What customers said:
- „Too expensive for poor service“
„Too expensive for poor service“
Original„Zu teuer für schlechten Service“
- „The app doesn't work at all on some days, or is very slow.“
„The app doesn't work at all on some days, or is very slow.“
Original„APP funktioniert an manchen Tagen gar nicht oder nur sehr langsam.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-06 | 1.00 | 1 |
| 2025-07 | 2.50 | 2 |
| 2025-08 | 2.67 | 3 |
| 2025-09 | 3.40 | 5 |
| 2025-11 | 2.00 | 2 |
| 2025-12 | 1.00 | 1 |
| 2026-02 | 1.00 | 1 |
| 2026-04 | 1.67 | 3 |
| 2026-05 | 1.00 | 3 |
| 2026-06 | 1.00 | 2 |
| 2026-07 | 2.75 | 4 |
| 2026-08 | 1.25 | 4 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-06 | 0% | 0% | 100% | 1 |
| 2025-07 | 0% | 50% | 50% | 2 |
| 2025-08 | 33% | 0% | 67% | 3 |
| 2025-09 | 20% | 0% | 80% | 5 |
| 2025-11 | 0% | 0% | 100% | 2 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-04 | 0% | 0% | 100% | 3 |
| 2026-05 | 0% | 0% | 100% | 3 |
| 2026-06 | 0% | 0% | 100% | 2 |
| 2026-07 | 0% | 50% | 50% | 4 |
| 2026-08 | 0% | 0% | 100% | 4 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Your price will more than double without prior warning“
„We declined and received—without prior notice—another email saying "sorry to see you go," implying that WE had terminated the contract.“
„Communication was poor, and I felt completely ignored after the sale.“
„Unsatisfied with accessibility“
„Despite disabling newsletters, the app continues to send promotions via push notifications“
„in the end, no one gets back to you“
„A visitor wanted to connect to the Wi-Fi and I showed them the QR code - unfortunately, it was the wrong password!?“
„I sent numerous emails, made several phone calls, but I did not receive a proper response or resolution.“
Cite this page
Citatio (2026). Sunrise Communication: customer reviews 2026. Retrieved 17 August 2026 from https://citatio.ai/sunrise-reviews/communication/
Data verifiable via our public audit log: Methodology · Transparency