How is the billing & payment of Sunrise?
Reviewers overwhelmingly report dissatisfaction with Sunrise’s billing and payment system, with 52 negative mentions compared to just 3 positive ones. The overall sentiment has remained consistently poor over time, with ratings hovering near 1 star across multiple months, including a low of 1.14 stars in May 2026. Customers frequently describe issues with unexpected charges, unresponsive customer service, and technical failures in the app and payment processes. While a small number of users praise the ease of international payments and access to billing history, these positive experiences are overshadowed by widespread frustration. The trend shows no significant improvement, and the few positive comments are isolated and specific to particular use cases, such as paying for family members abroad. The majority of feedback centers on billing inaccuracies, lack of transparency, and difficulty resolving issues.
What customers praise
A few users appreciate the ability to pay for family members living in Switzerland while abroad, noting that the process is quick and secure. Some also value the ease of accessing past invoices through the app, which allows them to track payments and manage their accounts. These positive experiences are limited to specific scenarios and do not reflect broader satisfaction with the billing system.
What customers said:
- „You can find all your invoices.“
„You can find all your invoices.“
Original„On peut retrouver toutes les factures.“
Common complaints
Customers report being charged unexpected fees, including 1 Swiss franc for payments made via Apple Pay, Twint, and instant bank transfers. Many say they were promised credit notes or contract changes that were never honored. The app frequently fails to process payments or sends no notifications when transactions fail. Users also complain about being billed for services they did not use, including double charges for Wi-Fi, and being unable to cancel contracts despite repeated attempts.
What customers said:
- „A 1 franc fee is charged for Twint payments.“
„A 1 franc fee is charged for Twint payments.“
Original„Bei Twint Zahlungen wird 1.- Franke verrechnet“
- „app based payments not completed“
- „refused to change it so i ended up paying for wifi DOUBLE“
How it has changed over time
Billing and payment issues have persisted with little improvement over time. Ratings remained at 1 star through early 2025 and into 2026, with a slight uptick to 2.67 stars in July 2026, but still reflecting strong dissatisfaction. The most consistent problems, unexplained charges, app failures, and poor customer service, have been reported across multiple months. The frequency of complaints about payment processing and contract changes has not decreased, and the app’s reliability has declined, with users reporting it no longer launches after updates.
What customers said:
- „The bill has to be checked every month.“
„The bill has to be checked every month.“
Original„Rechnung muss monatlich neu kontrolliert werden.“
- „The reason is not clear.“
„The reason is not clear.“
Original„Weshalb, ist nicht ersichtlich.“
- „no notification is received to revisit when this occurs“
Practical takeaways
If you are considering Sunrise, be cautious about signing up, especially if you value clear billing and reliable customer support. Avoid using digital payment methods like Apple Pay or Twint if you want to avoid extra fees. Always verify your contract terms and keep records of any promises made by staff. If you encounter issues, be prepared to escalate through multiple channels, as response times are slow and support is inconsistent. The app’s unreliability means you should not rely on it for real-time payment confirmation.
What customers said:
- „I cannot see what I am paying for“
„I cannot see what I am paying for“
Original„non posso visualizzare cosa sto pagando“
- „The app won't start since the last update.“
„The app won't start since the last update.“
Original„App kann seit einem Update nicht mehr gestartet werden“
- „I have still not received any of the promised referral bonuses.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-05 | 1.00 | 1 |
| 2025-08 | 1.00 | 1 |
| 2025-09 | 1.00 | 1 |
| 2025-10 | 2.33 | 3 |
| 2025-11 | 1.00 | 1 |
| 2025-12 | 1.00 | 1 |
| 2026-02 | 1.00 | 1 |
| 2026-04 | 1.50 | 4 |
| 2026-05 | 1.14 | 7 |
| 2026-06 | 1.67 | 3 |
| 2026-07 | 2.67 | 3 |
| 2026-08 | 1.00 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-05 | 0% | 0% | 100% | 1 |
| 2025-08 | 0% | 0% | 100% | 1 |
| 2025-09 | 0% | 0% | 100% | 1 |
| 2025-10 | 0% | 0% | 100% | 3 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-04 | 0% | 0% | 100% | 4 |
| 2026-05 | 0% | 0% | 100% | 7 |
| 2026-06 | 0% | 0% | 100% | 3 |
| 2026-07 | 0% | 0% | 100% | 3 |
| 2026-08 | 0% | 0% | 100% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I DONT LIVE IN SWITZERLAND ANYMORE BUT I KEEP GETTING CRAZY BILLS FROM THEM.“
„I don't like that you pay with Apple Pay and then get charged an extra 1.-“
„Late fees are too high“
„The issued invoice was way too high“
„I was unable to use certain services due to system-related issues, yet I continued receiving cancellation fees and charges“
„Is it new that you have to pay 1 CHF for an instant bank transfer?“
„Why isn't the QR code at the end of the printed bill like everyone else has?“
„they tied me to a contract I never agreed to“
What Reddit users discuss
Below are extracts from Reddit which discuss billing & payment in more detail - each linked to the original thread.
„invoices are always wrong“
Cite this page
Citatio (2026). Sunrise Billing & payment: customer reviews 2026. Retrieved 17 August 2026 from https://citatio.ai/sunrise-reviews/billing/
Data verifiable via our public audit log: Methodology · Transparency