Storytel Reviews & Ratings 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Storytel: 6,992 reviews across 2 platforms, giving you a complete, evidence-based view of Storytel's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 6992 reviews on 2 portals, Storytel averages 3.6 out of 5 stars.
- Customers rate Quality most positively (1482 of 2710 mentions positive).
- Billing & payment draws the most criticism (193 of 197 mentions negative).
SWOT summary
Strengths
- Quality: 58% positive across 2710 mentions
Weaknesses
- Billing & payment: 98% negative across 197 mentions
- Returns & refunds: 83% negative across 96 mentions
- Communication: 82% negative across 137 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.6 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.1 / 5 | 3,559 | 50.9% | View profile ↗ | |
| Apple App Store | 3.9 / 5 | 3,433 | 49.1% | View profile ↗ | |
| Weighted overall | 3.6 / 5 | 6,992 | 100% | ||
What this analysis covers
- Google Play : 3,559 reviews
- Apple App Store : 3,433 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Quality2710× mentions
1482positive1015negativeAcross 2710 mentions, 58% of Quality feedback is positive and 35% negative. That makes Quality largely positive.
- Apple Pencil Issues (19)
Value for money908× mentions
284positive544negativeAcross 908 mentions, 31% of Value for money feedback is positive and 61% negative. That makes Value for money a common pain point.
Ordering & website736× mentions
139positive472negativeAcross 736 mentions, 21% of Ordering & website feedback is positive and 60% negative. That makes Ordering & website a common pain point.
Customer service551× mentions
119positive355negativeAcross 551 mentions, 24% of Customer service feedback is positive and 62% negative. That makes Customer service a common pain point.
Delivery227× mentions
75positive57negativeAcross 227 mentions, 38% of Delivery feedback is positive and 24% negative. That makes Delivery a mixed area.
Billing & payment197× mentions
2positive193negativeAcross 197 mentions, 2% of Billing & payment feedback is positive and 98% negative. That makes Billing & payment a common pain point.
Communication137× mentions
8positive116negativeAcross 137 mentions, 10% of Communication feedback is positive and 82% negative. That makes Communication a common pain point.
Fit & sizing127× mentions
42positive44negativeAcross 127 mentions, 34% of Fit & sizing feedback is positive and 33% negative. That makes Fit & sizing a mixed area.
Returns & refunds96× mentions
1positive80negativeAcross 96 mentions, 2% of Returns & refunds feedback is positive and 83% negative. That makes Returns & refunds a common pain point.
Durability70× mentions
30positive39negativeAcross 70 mentions, 44% of Durability feedback is positive and 54% negative. That makes Durability a common pain point.
Material60× mentions
27positive18negativeAcross 60 mentions, 40% of Material feedback is positive and 35% negative. That makes Material a mixed area.
Packaging5× mentions
0positive0negativeAcross 5 mentions, 0% of Packaging feedback is positive and 0% negative. That makes Packaging a mixed area.
Themes over time
Data as table
| Month | Quality | Value for money | Ordering & website | Customer service | Delivery | Billing & payment |
|---|---|---|---|---|---|---|
| 2025-09 | 3.7 | 3.0 | 2.4 | 2.3 | 3.6 | 1.3 |
| 2025-10 | 3.7 | 2.5 | 2.7 | 2.1 | 3.7 | 1.3 |
| 2025-11 | 3.7 | 2.8 | 3.0 | 2.9 | 3.3 | 2.0 |
| 2025-12 | 3.4 | 2.1 | 2.0 | 2.0 | 3.0 | 1.4 |
| 2026-01 | 3.4 | 2.7 | 2.4 | 2.3 | 3.1 | 1.8 |
| 2026-02 | 3.9 | 3.3 | 3.3 | 3.5 | 4.9 | 2.1 |
| 2026-03 | 3.6 | 3.0 | 3.0 | 2.4 | 3.6 | 2.1 |
| 2026-04 | 3.7 | 3.0 | 3.3 | 3.6 | 4.1 | 1.5 |
| 2026-05 | 3.7 | 2.9 | 2.6 | 3.0 | 3.7 | 2.1 |
| 2026-06 | 3.9 | 2.9 | 3.5 | 2.7 | 3.6 | 1.7 |
| 2026-07 | 3.8 | 3.4 | 3.0 | 3.2 | 4.0 | 1.4 |
| 2026-08 | 3.7 | 3.0 | 2.9 | 2.9 | 4.4 | 1.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.59 | 324 |
| 2025-10 | 3.38 | 312 |
| 2025-11 | 3.54 | 305 |
| 2025-12 | 3.26 | 290 |
| 2026-01 | 3.47 | 391 |
| 2026-02 | 3.85 | 298 |
| 2026-03 | 3.59 | 329 |
| 2026-04 | 3.61 | 349 |
| 2026-05 | 3.67 | 452 |
| 2026-06 | 3.80 | 464 |
| 2026-07 | 3.71 | 623 |
| 2026-08 | 3.87 | 294 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 55% | 11% | 34% | 324 |
| 2025-10 | 47% | 14% | 39% | 312 |
| 2025-11 | 53% | 10% | 37% | 305 |
| 2025-12 | 45% | 13% | 42% | 290 |
| 2026-01 | 50% | 12% | 39% | 391 |
| 2026-02 | 60% | 11% | 29% | 298 |
| 2026-03 | 50% | 13% | 36% | 329 |
| 2026-04 | 54% | 13% | 33% | 349 |
| 2026-05 | 54% | 13% | 33% | 452 |
| 2026-06 | 59% | 13% | 28% | 464 |
| 2026-07 | 55% | 13% | 32% | 623 |
| 2026-08 | 61% | 11% | 28% | 294 |
Customer voices
Short excerpts - full reviews are available at the original source.
„its just spotify but more expensive“
„Wish I could get a version without mofibo originals (spam books) and paid books within a paid app“
„Search function rather limited too“
„itnis awsum which are there“
„there are plathora of books available“
„the maximum volume subscription (45hrs/month in France) is expensive as well as insufficient“
„Once the first 15 hours have been used up, there is no “warning” or notification before being billed for a monthly subscription“
„The app is great, but the “30 day free trial” offer is misleading.“
What Reddit users say about Storytel
Additional source: 7 Reddit discussions about Storytel reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„their subscription become slightly high for me“
„I was very happy with story tel until they changed their reading speed to max 2.0.“
„Finally a desktop app for Storytel audiobooks !“
„widely acclaimed audiobooks will be easily accessible for individual purchase directly in the Storytel app“
Frequently asked questions
How do customers rate Storytel overall?
Storytel averages 3.6 out of 5 stars across 6992 analyzed reviews on 2 portals.
Cite this page
Citatio (2026). Storytel Reviews 2026 – 3.6/5 from 6,992 reviews. Retrieved 20 August 2026 from https://citatio.ai/storytel-reviews/
Data verifiable via our public audit log: Methodology · Transparency