Question 1

How reliable is the sevDesk login process?

Accepted Answer

The sevDesk login process has been reported as unreliable, with users experiencing frequent failures, app crashes, and broken features like QR code login. Several reviewers note that login issues persist despite support communication, significantly disrupting daily use.

Login Failures: Reviewers report that the sevDesk login frequently fails, especially after app updates. One user states that login is no longer possible after a recent update, and support has not resolved the issue despite repeated contact.

Broken QR Login: The QR code login feature, previously used for quick access, no longer works. Users say the new web interface does not generate a QR code, forcing them to use slower, less convenient methods.

App Crashes: Some users experience app crashes specifically during login attempts. One reviewer also mentions that setting basic preferences requires awkward key sequences, indicating deeper usability flaws in the login and setup process.

Question 2

How do I log in to sevDesk as a tax advisor (Steuerberater), and what issues do users report with the login process?

Accepted Answer

The login process for sevDesk, especially when using a tax advisor (Steuerberater) account, has been reported as unreliable by several users, with frequent issues including app crashes, failed logins, broken QR code authentication, and problems after updates. While some users still find the platform valuable, many describe it as increasingly unstable and frustrating to use.

Login Failures: Reviewers report that logging in to sevDesk, particularly through the app or via QR code, often fails. Multiple users describe crashes during login attempts, missing QR codes in the web interface, and being unable to access their accounts after updates.

App Crashes: Several users mention that after recent updates, the app no longer opens or crashes immediately upon launch. Some also report that deleting the app warns them of data loss, which adds to the frustration of using a tool they rely on daily.

Overall Reliability: Despite some users still finding sevDesk useful, many express growing dissatisfaction due to persistent technical issues. The inability to log in reliably undermines trust, especially for users who depend on the platform for ongoing tax and accounting work.

Question 3

How does sevDesk support tax advisors (Steuerberater) in their work?

Accepted Answer

Reviewers report mixed experiences with sevDesk's support for tax advisors, ranging from strong praise for its overall functionality to serious concerns about accuracy, updates, and compatibility with tax regulations.

Positive Support: Some reviewers highly value sevDesk as a comprehensive tool, stating it is the best option available for their needs. They appreciate its integration capabilities and the ability to handle essential tasks like invoicing, expense tracking, and E-Rechnung compliance, which can simplify work for tax advisors managing client data.

Critical Issues: Multiple reviewers report significant problems, including incorrect tax calculations, especially for Austrian tax rules, and malfunctioning features like the asset register. These issues undermine the reliability of data used by tax advisors, making the software potentially unsuitable for professional use.

Reliability Concerns: Several users mention that the app crashes after updates, data loss warnings appear when uninstalling, and support is nearly non-existent. These technical and service failures raise doubts about the platform’s stability and long-term viability for tax advisors relying on consistent, accurate data.

Question 4

Why are sevDesk prices considered problematic by users?

Accepted Answer

The evidence indicates that sevDesk has significantly increased its prices, particularly after a company acquisition, leading to widespread customer dissatisfaction. Reviewers report that the price hikes occurred alongside a loss of functionality and poor service, prompting many to leave the platform.

Price Increases: Reviewers report that sevDesk has raised its prices substantially, especially after the company was acquired. This increase came at a time when many users felt they were receiving less value for their money.

Loss of Features: Alongside the price hikes, users experienced a major reduction in features, some claiming up to 90% of functionality was lost after a software update. This perceived decline in service quality intensified frustration with the new pricing.

Customer Backlash: Many customers feel the company failed to compensate users for downtime or poor performance, instead choosing to raise prices. This has led to strong negative sentiment, with users actively recommending others to switch to alternative software.

Question 5

How is sevDesk support perceived by users?

Accepted Answer

sevDesk support is widely criticized for being unresponsive, ineffective, and lacking technical competence, with users reporting long delays, dismissive attitudes, and unresolved issues, especially regarding app functionality and billing errors.

Unresponsive & dismissive: Reviewers report that sevDesk's support is consistently poor, with many describing it as unhelpful, dismissive, and lacking authority. Calls are often terminated abruptly, tickets go unanswered for days, and users are accused of not cooperating despite valid concerns.

Ineffective problem solving: Several users highlight that support fails to resolve basic issues, such as app crashes, inability to save or create invoices, and broken features after updates. The lack of follow-up and technical understanding leads to frustration and loss of trust.

Systemic issues: The overall experience is seen as a sign of poor product development and inadequate support infrastructure. Users feel the company prioritizes revenue over service, with no meaningful improvements despite repeated complaints.

Question 6

Is sevDesk's accounting software still reliable and functional, especially on mobile?

Accepted Answer

The quality of sevDesk's accounting functionality, particularly in its mobile app, has significantly declined according to multiple reviewers, with core features like invoice creation and document linking being removed or broken after recent updates. While the platform still offers basic tools like receipt scanning, the overall reliability and usability of the accounting system are widely criticized.

Core Features Lost: Reviewers report that the mobile app has become largely unusable after a recent update, with essential accounting functions such as creating invoices and linking receipts no longer working. Many describe the app as reduced to only scanning receipts, rendering it ineffective for real bookkeeping.

App Unreliable: Multiple users highlight that the app now only displays a blank screen or a single menu option, making it impossible to perform basic accounting tasks. The lack of prior notice and no compensation for the loss of functionality has led to strong frustration.

No Real Substance: Despite the platform's clean interface, reviewers emphasize that it lacks substance for actual accounting. The software is seen as visually appealing but functionally weak, especially for users who rely on it for daily bookkeeping operations.

Question 7

How reliable is sevDesk for creating and managing invoices?

Accepted Answer

Reviewers report that sevDesk's invoice (Rechnung) functionality is plagued by technical instability, inconsistent data display, and frequent bugs that hinder basic operations like saving, loading, and processing invoices. Many users describe the software as unreliable, with critical features broken or removed, especially after recent updates.

Saving & Loading Issues: Reviewers consistently report that creating and saving invoices in sevDesk is unreliable. The app often fails to save invoices, displays them inconsistently across platforms, and crashes during use. Some users state that invoices simply do not load after being created, making the entire process unusable.

Technical Bugs: There are widespread complaints about technical bugs affecting invoice processing. Users report that invoice data must match exactly down to the second decimal place for booking to work, and even then, errors occur. Some say the software no longer allows proper invoice creation after updates.

Declining Quality: Many users describe the overall experience as deteriorating over time. Features like dashboard access and basic navigation have been removed or broken. The app is seen as increasingly unstable, with frequent crashes and a lack of support responsiveness, leading some to consider canceling their subscription.

Question 8

How does sevDesk compare to lexoffice in terms of quality, especially regarding app functionality and reliability?

Accepted Answer

Reviewers report significant quality issues with sevDesk's recent updates, particularly in app performance and reliability, leading many to consider switching to lexoffice. While some users praise lexoffice's user experience and functionality, sevDesk's current state is seen as a major downgrade.

App Quality Decline: Reviewers consistently report that sevDesk's app has deteriorated after recent updates, with frequent bugs, crashes, and core functions like editing VAT rates or viewing invoices no longer working. Many describe the app as unusable or 'nutzlos,' forcing them to rely on the web version instead.

Reliability Issues: Critical problems include failed uploads, incorrect bank balances, and synchronization failures between the app and online banking. These issues undermine trust in the platform’s accuracy and stability, making it difficult to rely on for daily business operations.

Switching to lexoffice: Several users explicitly state they are considering or have already switched to lexoffice due to sevDesk’s poor quality. They highlight lexoffice’s superior user experience and reliable functionality, calling it worth every cent and a clear improvement over sevDesk’s current state.

Question 9

What are some alternatives to sevDesk based on user experiences?

Accepted Answer

The search query 'sevDesk alternative' is directly addressed by multiple reviewers who report severe issues with recent updates, leading them to seek alternatives. Several users state they are actively looking for or have already switched to other software due to functionality loss, app crashes, and poor customer support.

App Unreliability: Reviewers report that recent updates to sevDesk have rendered the app unusable, with critical functions disappearing and the app failing to launch. One user explicitly states they will no longer renew their subscription and are searching for an alternative.

Functionality Loss: Multiple users describe the latest version as a 'catastrophe' or 'absolute disaster,' with the app's functionality reduced to near zero. They cite unannounced downgrades and a lack of transparency, which has eroded trust in the platform.

User Migration: Several reviewers mention they are actively seeking alternatives due to poor performance and lack of support. One user notes they will return to the previous app version if possible, indicating a strong desire to leave sevDesk altogether.

Month	Avg. rating	Count
2025-09	2.12	33
2025-10	2.33	18
2025-11	2.20	10
2025-12	2.60	5
2026-01	3.33	12
2026-02	3.38	8
2026-03	1.59	41
2026-04	1.10	10
2026-05	2.78	9
2026-06	3.00	6
2026-07	2.33	6
2026-08	2.00	3

Month	Positive	Neutral	Negative	Count
2025-09	18%	0%	82%	33
2025-10	22%	0%	78%	18
2025-11	20%	0%	80%	10
2025-12	20%	0%	80%	5
2026-01	58%	0%	42%	12
2026-02	50%	0%	50%	8
2026-03	10%	5%	85%	41
2026-04	0%	0%	100%	10
2026-05	33%	0%	67%	9
2026-06	50%	0%	50%	6
2026-07	17%	0%	83%	6
2026-08	33%	0%	67%	3

How is the quality of sevDesk?

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices

What Reddit users discuss