sevDesk Free Tools: customer experiences
Reviewers consistently express dissatisfaction with sevDesk’s free tools, particularly the mobile app, which has seen a steady decline in perceived quality and functionality over the past year. All 32 mentions are negative, with no positive feedback recorded, indicating a strong consensus that the free offerings fall short of expectations. The average rating has hovered around 1.5 stars, with a notable dip to 1★ in June 2025 and again in October 2025, suggesting worsening user experience. Customers report that core features like creating and viewing offers are either missing or severely limited in the free version, especially on mobile. Many users who initially tried the free tools have abandoned the platform after the trial period, citing poor usability and lack of essential functions. The trend shows a clear deterioration in the free tools’ performance and reliability, particularly following recent app updates.
What customers praise
Users frequently criticize the inability to create or view offers through the mobile app, a key function for on-the-go freelancers and small business owners. Several reviewers state that this feature was removed entirely after a recent update, rendering the app unusable for their workflow. One user emphasized that they chose sevDesk specifically for mobile access, only to find that they can no longer view or edit their offers on the go. The lack of basic functionality in the free mobile version has led to frustration and outright abandonment of the platform.
What customers said:
- „The new version of the app is an absolute disaster.“
„The new version of the app is an absolute disaster.“
Original„die neue Version der App ist ja mal eine absolute Katastrophe.“
- „The app is only accessible with an active subscription plan, so it's unusable for…“
„The app is only accessible with an active subscription plan, so it's unusable for free-tier users.“
Original„Die App is nur Zugänglich mit einem Aktivem Aboplan also für nutzer der Kostenlosenvariante nicht nutzbar“
Common complaints
The most common complaint centers on the mobile app’s reduced functionality, especially the removal of offer creation and viewing. Multiple users report that after updates, they can no longer access or edit offers on their smartphones, despite having a free account. Some note that even with a paid subscription, mobile access remains limited compared to the desktop version. The app’s instability and frequent crashes are also mentioned, with one reviewer calling the new version a 'complete disaster.' These issues have made the free tools feel like a stripped-down, unreliable version of the full product.
What customers said:
- „I'm leaving once the free trial period ends.“
„I'm leaving once the free trial period ends.“
Original„Nach Ablauf der kostenlosen Probephase bin ich weg bei euch.“
- „Now you can create them, but only with gross prices.“
„Now you can create them, but only with gross prices.“
Original„nun kann man welche erstellen, aber nur mit Brutto Preisen“
- „the most important feature is practically unusable“
„the most important feature is practically unusable“
Original„die wichtigste Funktion praktisch unbrauchbar“
How it has changed over time
The free tools have undergone a clear decline in usability since early 2025. Ratings dropped to 1★ in June and October 2025, with users noting that features once available were removed or broken after updates. The mobile app, in particular, has seen a sharp reduction in functionality, with offer management disappearing entirely in some cases. While the web version still supports basic functions, the mobile experience has deteriorated significantly, leading to widespread user frustration. The trend suggests that the free tools are being phased out or downgraded in favor of paid features.
What customers said:
- „Despite having a full subscription, usage is limited compared to the desktop/browser…“
„Despite having a full subscription, usage is limited compared to the desktop/browser version.“
Original„Trotz vollem Abo hat man nur eingeschränkte Nutzung im Vergleich zur Desktop/Browser Variante“
- „Since the update, the offers can no longer be found on the app!“
„Since the update, the offers can no longer be found on the app!“
Original„Seit dem Update sind die Angebote auf der App nicht mehr zu finden!“
- „That is actually why I purchased sevdesk.“
„That is actually why I purchased sevdesk.“
Original„Dafür habe ich sevdesk eigentlich angeschafft“
Practical takeaways
For users relying on mobile access, the free tools are no longer viable. The inability to create or view offers on the app makes it impractical for freelancers and field workers. Reviewers recommend avoiding the free mobile version altogether and instead using the desktop or web interface if possible. Those who depend on on-the-go access should consider alternative tools or wait for future updates that restore core functions. The current state of the free tools suggests they are not suitable for serious business use.
What customers said:
- „If I want to check my quote on-site to see what I wrote and what needs to be done, it's…“
„If I want to check my quote on-site to see what I wrote and what needs to be done, it's no longer possible.“
Original„Wenn ich vor Ort nocheinmal auf mein Angebot schauen möchte um zu sehen was ich geschrieben habe und was zu tun ist, ist das nicht mehr möglich..“
- „The app has been so stripped down that the features I used“
„The app has been so stripped down that the features I used“
Original„Die App wurde derart reduziert, dass die Funktionen, die ich nutzte“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-06 | 1.00 | 8 |
| 2025-07 | 1.67 | 6 |
| 2025-08 | 2.00 | 2 |
| 2025-09 | 1.50 | 4 |
| 2025-10 | 1.00 | 2 |
| 2026-05 | 1.50 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-06 | 0% | 0% | 100% | 8 |
| 2025-07 | 0% | 17% | 83% | 6 |
| 2025-08 | 0% | 0% | 100% | 2 |
| 2025-09 | 0% | 0% | 100% | 4 |
| 2025-10 | 0% | 0% | 100% | 2 |
| 2026-05 | 0% | 0% | 100% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„You can't view quotes, only in the web version“
„At first it was useless because you couldn't create quotes.“
„Unfortunately, this app is still missing the most essential tool: creating quotes.“
„Since the app update, it is no longer possible to create quotes.“
„No way to send quotes while on the go.“
„I can no longer view quotes.“
„For over a year now, Sevdesk has been promising that the signature field for quotes is coming to the Android version.“
„I find it unacceptable that, weeks after the update, I still cannot access my orders/quotes in the mobile app.“
What Reddit users discuss
Below are extracts from Reddit which discuss Free Tools in more detail - each linked to the original thread.
„ich nutze gerade auch sevdesk“
Cite this page
Citatio (2026). sevDesk Free Tools: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/sevdesk-reviews/products/kostenlose-tools/
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