Question 1

Why is the sevDesk app not working properly?

Accepted Answer

The sevDesk app has been widely criticized for being unreliable, with users reporting frequent crashes, login failures, and missing core features. Many reviewers state that the app no longer functions as advertised, with key tools like offer creation, delivery note generation, and proper synchronization missing or broken.

App Crashes: Reviewers report that the sevDesk app frequently fails to open, crashes after login, or displays only a blank or dark screen. Multiple users confirm they cannot log in at all, even after reinstalling or updating the app.

Missing Features: Core functions such as creating offers, delivery notes, and uploading documents are either missing or not working. Some users state that only basic invoice creation is available now, despite the app being advertised with full functionality.

Sync Problems: Synchronization issues are common, with data not updating across devices and no manual sync option available. Users also report that bank connections cannot be managed or removed through the app.

Question 2

Why can't I manage contacts or perform basic accounting tasks in the sevDesk app?

Accepted Answer

The sevDesk app has experienced significant functional degradation, particularly regarding contact management and core accounting tasks, with users reporting that essential features like creating invoices, linking documents to contacts, and viewing data are no longer available or severely limited after recent updates.

Lost Contact Access: Reviewers report that the sevDesk mobile app has lost most of its core functionality, especially concerning contact management. Users can no longer find or access contacts, invoices, credit notes, or bank entries, making the app unusable for day-to-day accounting tasks.

Reduced App Functionality: Multiple users state that after recent updates, the app only allows basic actions like scanning and uploading documents. Creating or viewing invoices, linking files to contacts, or managing financial data is either impossible or requires switching to the web version.

User Frustration & Abandonment: The app’s decline is described as sudden and unannounced, with users calling the update a 'downgrade' and expressing frustration over the lack of support. Many have abandoned sevDesk entirely due to the poor state of the mobile experience.

Question 3

How do I cancel my sevDesk subscription?

Accepted Answer

Reviewers report that canceling a sevDesk subscription is difficult due to unclear processes and misleading billing practices, with some users stating they were trapped in a recurring billing cycle despite wanting to cancel.

Cancellation Process: Reviewers describe the cancellation process as unclear and frustrating. One user mentions being misled into a recurring subscription despite signing up for a monthly plan, suggesting the system is designed to keep users subscribed. Others report being unable to access their accounts after updates, making cancellation impossible until the app is restored.

Technical Issues: Several users experienced severe technical problems after updates, including being unable to open the app, access invoices, or create offers. One reviewer stated the app froze on startup and got stuck in a loop asking for a customer number, which they couldn’t find. These issues made it impossible to use the service, prompting cancellation attempts.

User Frustration: Users express strong frustration with the overall experience, especially after updates that broke core features. One reviewer said they stopped using the service after just two days and were considering cancellation. Others noted that the new version was far less functional than the previous one, particularly on mobile devices, which made the service unusable.

Question 4

How does sevDesk compare to Lexware for small business accounting?

Accepted Answer

The search query 'sevdesk oder lexware' suggests a comparison between sevDesk and Lexware, likely for accounting software. Reviewers express dissatisfaction with sevDesk's reliability and customer support, leading some to consider switching to Lexware.

Reliability Issues: Reviewers report that sevDesk has persistent technical issues, including apps failing to start, documents not loading correctly, and certain features not working as expected. These problems have continued for months without improvement, raising concerns about the software's stability.

Support Problems: Customer support experiences are described as unhelpful and not customer-oriented, with users having to reinstall the app repeatedly. This lack of effective support adds to frustration, especially when core functions fail.

Switching to Lexware: Due to ongoing technical and service shortcomings, some users explicitly state they are planning to switch to Lexware. This indicates that Lexware is seen as a more reliable alternative, particularly for those needing stable, functional accounting software.

Question 5

How reliable is the e-rechnung feature in sevDesk, especially on mobile?

Accepted Answer

The sevDesk e-rechnung feature is reported to be unreliable and plagued by technical issues, particularly in the mobile app and during invoice creation. Users frequently encounter bugs, inconsistent data display, and failed uploads, making the e-rechnung functionality difficult to use reliably.

App Issues: Reviewers report that the e-rechnung function in sevDesk is unstable, especially on the mobile app. Many users state that they can no longer create invoices via the app after recent updates, and uploading documents or linking transactions often fails.

Data Inconsistency: There are consistent complaints about data inconsistency between the web and mobile versions. For example, invoices may appear open on the app but not on the website, and important details like names or numbers are missing in previews, requiring users to switch to the web version to access or download documents.

Core Functionality Failures: Several users highlight that basic e-rechnung functions, like creating invoices, uploading Belege, or matching exact amounts, are broken or overly restrictive. Some report that even simple tasks like resetting annual invoice numbers or viewing sales data on mobile are not available.

Question 6

How is sevDesk's customer service experience for users facing app and software issues?

Accepted Answer

The sevDesk customer service is widely criticized for being unhelpful, unresponsive, and lacking in technical support, especially when dealing with critical app and software issues. Reviewers report that problems with the app and core functions are not resolved, and support often fails to provide clear solutions or timely assistance.

Unhelpful Support: Reviewers consistently describe the customer service as ineffective and frustrating. Many report that support teams are unhelpful, fail to address technical problems, and do not provide clear explanations or solutions, especially when core functions like invoice creation or document upload stop working.

Delayed or Missing Fixes: Several users mention that even after contacting support, issues remain unresolved for months. Some state that updates or fixes promised by support are not delivered, and in some cases, users are told they cannot access newer versions despite having paid for them.

Billing and Communication Issues: The customer service experience is further damaged by aggressive follow-up emails after trial periods, misleading billing practices, and a lack of transparency. Some users feel pressured or misled into ongoing subscriptions without clear consent.

Question 7

How do I link a bank account in sevDesk?

Accepted Answer

The ability to link a bank account in sevDesk is reported as problematic, with users experiencing frequent app crashes during the process, especially when entering bank details. Some users also note that the system now requires a bank account connection for basic functions like marking invoices as paid, which has caused frustration.

App Crashes: Reviewers report that linking a bank account often causes the sevDesk app to crash, particularly when entering the bank code (BLZ) or the first letter of the bank name. This issue forces users to log in again and repeatedly reconfirm biometric authentication settings.

Mandatory Linking: Several users state that the bank account connection is now mandatory for core functions, such as marking invoices as paid, even though this was not previously required. This change has been criticized as disruptive and poorly communicated.

Mobile App Issues: The mobile app's functionality has deteriorated significantly after recent updates, with users unable to perform basic tasks like searching for invoices by sender or marking payments. These issues are linked to the bank account integration process.

Question 8

Can I use sevDesk's time tracking feature in the mobile app?

Accepted Answer

The sevDesk Zeiterfassung (time tracking) is not available in the mobile app, which limits users' ability to log work hours on the go. While the desktop version supports time tracking, the lack of mobile integration is a recurring complaint.

Mobile Limitation: Reviewers report that the time tracking function is only accessible via the desktop version of sevDesk, not the mobile app. This forces users to manually record their working hours elsewhere when they are away from their computer.

User Frustration: Several users express frustration that the mobile app lacks basic functionality like creating offers and capturing receipts, and they specifically mention the absence of time tracking. This gap makes the app less useful for freelancers and small business owners who need to track time while working remotely.

Practical Impact: Despite the missing mobile feature, some users acknowledge that the desktop time tracking works well. However, they emphasize that the lack of mobile integration undermines the overall convenience and efficiency of the system, especially for those who work outside the office.

Question 9

How does sevDesk's accounting software perform for small businesses and freelancers?

Accepted Answer

The sevDesk Buchhaltungssoftware is a German SaaS platform designed for freelancers and small businesses, offering invoice generation, expense tracking, E-Rechnung compliance, and bank integrations. However, users report significant usability issues, including poor document recognition, technical bugs, and misleading subscription practices.

Core Features: Reviewers praise sevDesk's core functionality, such as invoice and offer generation, E-Rechnung support, and integration with banks and tax advisors. The platform is seen as suitable for self-employed individuals and small companies needing digital bookkeeping tools.

Document Handling: Many users report serious problems with the software’s document handling, especially the poor recognition of receipts and invoices. Some describe the process of uploading documents as frustrating and unintuitive, with the app failing to properly scan QR codes or extract data.

Technical Issues: Several reviewers highlight technical issues like login failures, unexpected automatic billing, and a confusing subscription model that traps users in monthly plans. The software’s recent updates have reportedly made it less usable, requiring users to return to a desktop computer.

Month	Avg. rating	Count
2025-09	1.50	18
2025-10	1.63	8
2025-11	2.20	10
2025-12	2.00	4
2026-01	2.71	7
2026-02	3.60	5
2026-03	1.80	15
2026-04	1.57	7
2026-05	3.50	6
2026-06	3.00	3
2026-07	1.60	5
2026-08	2.40	5

Month	Positive	Neutral	Negative	Count
2025-09	0%	6%	94%	18
2025-10	13%	0%	88%	8
2025-11	0%	10%	90%	10
2025-12	0%	0%	100%	4
2026-01	29%	0%	71%	7
2026-02	60%	0%	40%	5
2026-03	7%	7%	87%	15
2026-04	0%	0%	100%	7
2026-05	50%	17%	33%	6
2026-06	33%	33%	33%	3
2026-07	0%	0%	100%	5
2026-08	20%	20%	60%	5

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