How is the fit & sizing of sevDesk?
Reviewers report widespread dissatisfaction with sevDesk’s fit and sizing, particularly regarding the mobile app and its functionality across devices, over the past year. Of 17 mentions, 14 are negative, with most expressing frustration over reduced features, poor performance, and incompatibility issues. The trend shows a sharp decline in satisfaction starting in mid-2025, with multiple 1-star reviews citing broken workflows, unresponsive interfaces, and the removal of core functions like the Belegscanner and time period selection. Despite a few positive notes in late 2025 and early 2026, including 4- and 5-star ratings for usability and simplicity, these were isolated and did not reverse the overall negative sentiment. The majority of users feel the app has regressed, especially after recent updates, and many have threatened to switch to alternatives like lexoffice.
What customers praise
A small number of users appreciate sevDesk’s overall ease of use and intuitive design, particularly for beginners. One reviewer found the platform simple and practical for starting a small business, while another praised its straightforward setup and clear interface. These positive experiences were tied to the web version or early use, suggesting that the core concept remains strong, even if execution has faltered in recent updates.
What customers said:
- „Ideal for me as a small merchant“
„Ideal for me as a small merchant“
Original„für mich als kleiner Händler ideal“
- „but everything looks super simple and practical for getting started“
„but everything looks super simple and practical for getting started“
Original„sieht aber alles super einfach und praktisch für den Start aus“
Common complaints
Customers consistently report that the mobile app has deteriorated significantly after recent updates. Key issues include the Belegscanner no longer working properly, being unable to select service periods, and losing access to previously available functions. Many users say the app is now nearly unusable, forcing them to rely on the desktop version, which defeats the purpose of a mobile tool. Some also note that the app fails on older devices like the iPhone 12 and does not allow language settings independent of the device’s language.
What customers said:
- „This works extremely poorly—in fact, it stopped working altogether.“
„This works extremely poorly—in fact, it stopped working altogether.“
Original„funktioniert dieser überaus schlecht - nämlich zuletzt gar nicht mehr“
- „I can no longer select a service period.“
„I can no longer select a service period.“
Original„kann ich keinen Leistungszeitraum mehr auswählen“
- „The new version is a bad joke.“
„The new version is a bad joke.“
Original„Die neue Version ist ein schlechter Scherz.“
How it has changed over time
The fit and sizing issues have worsened over time, with a clear drop in user satisfaction starting in mid-2025. Monthly reviews show a spike in 1-star ratings from June to August 2025, coinciding with a major update that removed or degraded core features. While a few 4- and 5-star reviews appeared in late 2025 and early 2026, they were few and did not reflect broader improvement. The pattern suggests a regression in functionality and usability, particularly on mobile, with users comparing the current version unfavorably to earlier ones.
What customers said:
- „I am completely dissatisfied since the update.“
„I am completely dissatisfied since the update.“
Original„Seit dem Update bin ich vollkommen unzufrieden“
- „The new app/update is just brazen and bad.“
„The new app/update is just brazen and bad.“
Original„Die neue App/Update ist einfach nur dreist und schlecht.“
- „It was already almost useless before the update.“
„It was already almost useless before the update.“
Original„War vor dem Update schon fast nutzlos.“
Practical takeaways
If you rely on the mobile app for scanning, managing time periods, or accessing CRM features, proceed with caution, many users report these functions are either missing or broken. The web version remains more reliable, so consider using it as your primary tool. Be aware that the app may not work on older devices or allow language customization. For users considering a switch, the current state of the mobile experience may make alternatives like lexoffice more appealing.
What customers said:
- „I often used to quickly check a quote or look up a phone number before an appointment.“
„I often used to quickly check a quote or look up a phone number before an appointment.“
Original„Ich habe oft noch schnell vor einem Termin ein Angebot gecheckt oder eine Telefonnummer heraus gesucht.“
- „Once assigned, it can no longer be edited in the bank either.“
„Once assigned, it can no longer be edited in the bank either.“
Original„Einmal zugeordnet lässt sich das auch in der Bank nicht mehr bearbeiten.“
- „maybe the feature will be available as a paid upgrade in a few months.“
„maybe the feature will be available as a paid upgrade in a few months.“
Original„die Funktion vielleicht in einigen Monaten als paid upgrade gibt.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2024-11 | 1.00 | 1 |
| 2025-01 | 1.00 | 1 |
| 2025-06 | 1.00 | 6 |
| 2025-07 | 1.00 | 3 |
| 2025-08 | 1.00 | 1 |
| 2025-10 | 4.00 | 1 |
| 2025-11 | 4.00 | 1 |
| 2026-03 | 1.00 | 1 |
| 2026-05 | 5.00 | 1 |
| 2026-06 | 5.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2024-11 | 0% | 0% | 100% | 1 |
| 2025-01 | 0% | 0% | 100% | 1 |
| 2025-06 | 0% | 0% | 100% | 6 |
| 2025-07 | 0% | 0% | 100% | 3 |
| 2025-08 | 0% | 0% | 100% | 1 |
| 2025-10 | 100% | 0% | 0% | 1 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-05 | 100% | 0% | 0% | 1 |
| 2026-06 | 100% | 0% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Not on iPhone 12 anymore, at least.“
„When it works, it's incredibly practical!“
„It scans everything completely crooked.“
„making the app completely useless for me“
„The fact that the web version can do everything is little consolation when it's inaccessible from the phone while the app is installed.“
„Dragging my computer to clients every time just to use a functional tool is unfortunately out of the question for me.“
„Only uploading receipts is possible now.“
„The new desktop interface has also become more cumbersome to use.“
Cite this page
Citatio (2026). sevDesk Fit & sizing: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/sevdesk-reviews/fit-sizing/
Data verifiable via our public audit log: Methodology · Transparency